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         How to solve unsolvable
          problems in projects
         Marcin Kokott, Martin Chmelar

       Picasso            Monet + Rembrandt        Matejko + Canaletto

The Future of the Java   Using Spring with non        Command-query
                                                 Responsibility Segregation -
 Platform: Java SE 7     relational databases    nowe, bardziej racjonalne
    and Java SE 8             Costin Leau           podej cie do warstw.
     Simon Ritter                                         (Polish)
                                                        awomir Sobótka
Do I have any problems?
• You don’t have a problem if your product is perfect

• Check perfection from the perspective of all people who matter
   • People who use your product
   • People who invest in your product to help solve a problem they are
     responsilbe for
   • People who sell, install, support and maintain them
   • People who design, implement, verify, integrate and maintain your product
     over time

• If your product always delights all these people – you don’t have
  problem!


    © 2011 Tieto Corporation
Seeing is not solving...


                     Rational Unified Process


CMMI


                                        Scrum
                 Agile        Open UP           XP




       © 2011 Tieto Corporation
Marcin Kokott
•   Former developer, team leader, project manager

•   ...more than 8 years experience in IT

•   Currently Agile/Lean Coach of business critical
    cases in Tieto

•   ...implementing Agile & Lean in various types of projects for last 2 years in
    context of distributed teams (whole Scandinavia, Germany, Netherlands, Poland,
    India and China)

•   ...conducting trainings and sessions from the area of Agile and Lean to more than
    1800 people already



      © 2011 Tieto Corporation
So what about those problems
• Imagine:
    •     You are developer...
    •     ...you need to provide hour estimates for a task...
    •     ...from the functionality not known to you...
    •     ...in an hour...
    •     ...without time for questioning around...
    •     ...and customer says it shold be < than X
    •     Time start

• Is the solution:
    • Sustainable ?
    • Win-win ?
      Win-

• We are used to react on symptoms...
        © 2011 Tieto Corporation
We are all human beings
• Inattentional blindness

• Errors in an argumentation
   • Group A: death penalty makes sense,
   • Group B: against
     Group
   • Two fictional scientific analysis: one defending (1), one against (2)
   • Group A: ignored (accepted) inconsistencies in work (1), highly sensitive to
     inconsistencies in (2)
   • Group B: vice versa


• Always challenge single perceiving of reality



       © 2011 Tieto Corporation
Be like a child
• Most likely experience brings also:
   • Tunnel view
         • „My target is only to do this part and go home”
   • Mental constraints
         • „Nobody around has figured it out so it’s impossible to do it different”
   • Assumptions
         • Developers: „Managers will never agree”
         • Managers: „Customer will never go for that”
         • Customers: „Team will never handle that”
   • Habits
         • „We always do that this way”
   • Fears

• Ask everytime for everything... Don’t know the constraints

    © 2011 Tieto Corporation
Elephant view




  © 2011 Tieto Corporation
Problems like boarders
• Boarders between groups/units/companies
   • Developers & Testers,
   • Customer & IT Company,
   • Managers & Developers

• Queues and backlogs
   • Sales and Development
   • Development and Integration
   • Development and QA


• Locations
   • Geographical (onsite and offside)
   • Even different floors

    © 2011 Tieto Corporation
Magic
• The goal is to deliver value to the customer

• Put on customer glasses

• System:
   • „Complete and useful product along with whatever is needed to create and
     „Complete
     distribute the product”
                    product”


• Customer buy and use SYSTEMS!




    © 2011 Tieto Corporation
It’s all about value...




   © 2011 Tieto Corporation
Communication
issue
• Scrum Master
   • „We have communication issue”
• Product Owner:
   • „We have not stable development”
• Development Manager
   • „We have too slow development”
• Sales
   • „We are not meeting promises”
                                        • „We have tried to solve
• CTO                                     problems couple of
   • „We have to long Time-to-Market”     times... Each department
                                          inside were conducting
                                          improvement sessions”


    © 2011 Tieto Corporation
So let’s take                                                                 High


another look                            Red numbers                        maintenance
                                                                              costs
                                                                                              A lot of
                                                                                            maintenance
                                                                                               work


                                                                          HardToMaintain
                                                                                           Defect software
                                                                            software at
                                                                                              at output
                                                                              output


                                                                                             Cheap&dirty
                                                                   Demotivated
                                                                                            solution often
                                                                  team members
                                                                                                wins


                                       Higher cost per               Teams over-            Strong push to
                                        feature than                   commit              teams to deliver
                                         estimated                   themselves                 faster


                                                                                           More items to be
                                                                                            delivered than
                                                                                               possible


                               Constant         Productivity is
                             obstacles in        slower than
                             development          estimated
                                                                         Concrete scope
                                                Estimates are            is promised to
                                                  often too                customers
                                                 optimistic


                                             Estimates are forced
                                             upfront without proof
                                                  of concept
                                                                          Fixed priced
                                                                          contract with
  © 2011 Tieto Corporation                                                 customers
So what... and why?
                                                          VISION

                                      Short term steps
                                         (Kaizen)
        Reality                                          Long term goal
  (current situation)                     Progress



                             Toolbox:
                             • 5 Why’s
                             • Current Reality Tree
                             • Theory of Constraints
                             • Value stream map
                             • MBTI

  © 2011 Tieto Corporation
Key points
• Find the hole in the boat

• See the whole elephant

• Build the cathedral

• Start talking with each other

• Find child in you...

• ...and never stop to search for improvements


    © 2011 Tieto Corporation
© 2011 Tieto Corporation
Main sponsor




Lost Chapters of Divine Code: 7
         Deadly Sins
     Szczepan Faber, Bartosz Ba kowski

     Picasso          Monet + Rembrandt          Matejko + Canaletto

  Effective Java        CDI extensions:          Hadoop: Divide and
Venkat Subramaniam   Backport Java EE from        Conquer Gigantic
                          the future                 Datasets
                           Dan Allen             Matthew McCullough

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"How to solve unsolvable problems in projects" (33rd Degree, Kraków)

  • 1. Main sponsor How to solve unsolvable problems in projects Marcin Kokott, Martin Chmelar Picasso Monet + Rembrandt Matejko + Canaletto The Future of the Java Using Spring with non Command-query Responsibility Segregation - Platform: Java SE 7 relational databases nowe, bardziej racjonalne and Java SE 8 Costin Leau podej cie do warstw. Simon Ritter (Polish) awomir Sobótka
  • 2. Do I have any problems? • You don’t have a problem if your product is perfect • Check perfection from the perspective of all people who matter • People who use your product • People who invest in your product to help solve a problem they are responsilbe for • People who sell, install, support and maintain them • People who design, implement, verify, integrate and maintain your product over time • If your product always delights all these people – you don’t have problem! © 2011 Tieto Corporation
  • 3. Seeing is not solving... Rational Unified Process CMMI Scrum Agile Open UP XP © 2011 Tieto Corporation
  • 4. Marcin Kokott • Former developer, team leader, project manager • ...more than 8 years experience in IT • Currently Agile/Lean Coach of business critical cases in Tieto • ...implementing Agile & Lean in various types of projects for last 2 years in context of distributed teams (whole Scandinavia, Germany, Netherlands, Poland, India and China) • ...conducting trainings and sessions from the area of Agile and Lean to more than 1800 people already © 2011 Tieto Corporation
  • 5. So what about those problems • Imagine: • You are developer... • ...you need to provide hour estimates for a task... • ...from the functionality not known to you... • ...in an hour... • ...without time for questioning around... • ...and customer says it shold be < than X • Time start • Is the solution: • Sustainable ? • Win-win ? Win- • We are used to react on symptoms... © 2011 Tieto Corporation
  • 6. We are all human beings • Inattentional blindness • Errors in an argumentation • Group A: death penalty makes sense, • Group B: against Group • Two fictional scientific analysis: one defending (1), one against (2) • Group A: ignored (accepted) inconsistencies in work (1), highly sensitive to inconsistencies in (2) • Group B: vice versa • Always challenge single perceiving of reality © 2011 Tieto Corporation
  • 7. Be like a child • Most likely experience brings also: • Tunnel view • „My target is only to do this part and go home” • Mental constraints • „Nobody around has figured it out so it’s impossible to do it different” • Assumptions • Developers: „Managers will never agree” • Managers: „Customer will never go for that” • Customers: „Team will never handle that” • Habits • „We always do that this way” • Fears • Ask everytime for everything... Don’t know the constraints © 2011 Tieto Corporation
  • 8. Elephant view © 2011 Tieto Corporation
  • 9. Problems like boarders • Boarders between groups/units/companies • Developers & Testers, • Customer & IT Company, • Managers & Developers • Queues and backlogs • Sales and Development • Development and Integration • Development and QA • Locations • Geographical (onsite and offside) • Even different floors © 2011 Tieto Corporation
  • 10. Magic • The goal is to deliver value to the customer • Put on customer glasses • System: • „Complete and useful product along with whatever is needed to create and „Complete distribute the product” product” • Customer buy and use SYSTEMS! © 2011 Tieto Corporation
  • 11. It’s all about value... © 2011 Tieto Corporation
  • 12. Communication issue • Scrum Master • „We have communication issue” • Product Owner: • „We have not stable development” • Development Manager • „We have too slow development” • Sales • „We are not meeting promises” • „We have tried to solve • CTO problems couple of • „We have to long Time-to-Market” times... Each department inside were conducting improvement sessions” © 2011 Tieto Corporation
  • 13. So let’s take High another look Red numbers maintenance costs A lot of maintenance work HardToMaintain Defect software software at at output output Cheap&dirty Demotivated solution often team members wins Higher cost per Teams over- Strong push to feature than commit teams to deliver estimated themselves faster More items to be delivered than possible Constant Productivity is obstacles in slower than development estimated Concrete scope Estimates are is promised to often too customers optimistic Estimates are forced upfront without proof of concept Fixed priced contract with © 2011 Tieto Corporation customers
  • 14. So what... and why? VISION Short term steps (Kaizen) Reality Long term goal (current situation) Progress Toolbox: • 5 Why’s • Current Reality Tree • Theory of Constraints • Value stream map • MBTI © 2011 Tieto Corporation
  • 15. Key points • Find the hole in the boat • See the whole elephant • Build the cathedral • Start talking with each other • Find child in you... • ...and never stop to search for improvements © 2011 Tieto Corporation
  • 16. © 2011 Tieto Corporation
  • 17. Main sponsor Lost Chapters of Divine Code: 7 Deadly Sins Szczepan Faber, Bartosz Ba kowski Picasso Monet + Rembrandt Matejko + Canaletto Effective Java CDI extensions: Hadoop: Divide and Venkat Subramaniam Backport Java EE from Conquer Gigantic the future Datasets Dan Allen Matthew McCullough