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ESCUTAR ,[object Object],[object Object]

POR QUE ESCUTAR ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

COMO ESCUTAR BEM ,[object Object],[object Object],[object Object],[object Object],[object Object]

PERFIL DO PROFISSIONAL DE ATENDIMENTO ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ATITUDES ATIVAS NO ATENDIMENTO ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CONT. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ATUAÇÃO DO ATENDIMENTO ,[object Object],[object Object],[object Object],[object Object],[object Object]

CONT. ,[object Object],[object Object],[object Object],[object Object],[object Object]

POR QUE PRESTAR UM BOM ATENDIMENTO ,[object Object],[object Object],[object Object],[object Object]

OS SETE PECADOS DO ATENDIMENTO AO CLIENTE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ATENDIMENTO TELEFÔNICO ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ATENDIMENTO VIA INTERNET ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

PLANEJAMENTO DA VENDA ,[object Object],[object Object],[object Object],[object Object]

PLANEJAMENTO DA VENDA (CONT.) ,[object Object],[object Object],[object Object],[object Object]

OBJETIVO DA VISITA ,[object Object],[object Object],[object Object],[object Object],[object Object]

ROTEIRO DE VISITAS ,[object Object],[object Object],[object Object],[object Object]

PERFIL DO CLIENTE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

FECHADO ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CALOROSO ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

EVASIVO ,[object Object],[object Object],[object Object]

DIRETIVO ,[object Object],[object Object],[object Object],[object Object]

ASSERTIVO ,[object Object],[object Object],[object Object],[object Object]

APRESSADO ,[object Object],[object Object],[object Object],[object Object]

CORDATO ,[object Object],[object Object],[object Object]

INSEGURO ,[object Object],[object Object],[object Object],[object Object],[object Object]

MANIPULADOR ,[object Object],[object Object]

RESISTENTE ,[object Object],[object Object],[object Object],[object Object]

VISITA ,[object Object],[object Object],[object Object]

NEGOCIAÇÃO ,[object Object],[object Object],[object Object],[object Object]

ETAPAS DO PROCESSO DE NEGOCIAÇÃO ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

NEGOCIAÇÃO/PREPARAÇÃO ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

NEGOCIAÇÃO / ABERTURA ,[object Object],[object Object],[object Object]

NEGOCIAÇÃO / EXPLORAÇÃO ,[object Object],[object Object],[object Object],[object Object]

NEG./APRESENTAÇÃO ,[object Object],[object Object],[object Object]

NEGOCIAÇÃO / CLARIFICAÇÃO ,[object Object],[object Object],[object Object],[object Object]

NEGOCIAÇÃO / FECHAMENTO ,[object Object],[object Object],[object Object],[object Object],[object Object]

NEGOCIAÇÃO /PÓS-VENDA AVALIAÇÃO ,[object Object],[object Object]

BIBLIOGRAFIA ,[object Object],[object Object],[object Object],[object Object]

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