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B2B DIGITAL FORUM WELCOME TO THE ENTERTAINMENT BUSINESS By Marc Keating @marckeating
the rules have changed forever
[object Object]
THE WORLD OF THE B2B DIGITAL NATIVE ,[object Object]
54% of iPad owners are over 45 and 71% use it between 7pm and 9pm ,[object Object]
THE NATIVE GAP
where’s your tipping point?
BY 2014, SOCIAL NETWORKING SERVICES WILL REPLACE E-MAIL AS THE PRIMARY VEHICLE FOR INTERPERSONAL COMMUNICATIONS FOR 20 PERCENT OF BUSINESS USERS. ,[object Object]
FOLLOWERS FRIENDS MEMBERS ,[object Object],Rembrandt / The Nightwatch
PUSH /  PULL
PUSH  / PULL
THE RISE IN INBOUND MARKETING ,[object Object],Inbound searches Outbound searches
stalking
talking
THE NEW BRAND DIALOGUE MODEL ,[object Object],Q1 Q2 Q3 Q4 High impact campaigns (Paid) Push Social conversations (Earned) Pull
the hunter has become the hunted
[object Object],[object Object],[object Object]
B2B PROSPECTS WANT: INSIGHTS KNOWLEDGE SUPPORT IDEAS HELP
 
content
CONTENT MARKETING IS ABOUT USING CONTENT TO  CAPTURE ,  ENGAGE  &  NURTURE  PROSPECTS, THROUGH THOUGHT LEADERSHIP WITHIN YOUR BRAND CATEGORY.
INBOUND USER JOURNEY ,[object Object],New outlets Enablers Need states Initial discovery  Research and validation Receiving information Search Communities Social feeds SOCIAL CHANNELS CONTENT Engagement Brand and marketing contact strategy
WELCOME TO THE ENTERTAINMENT BUSINESS Rembrandt / The Nightwatch
WE ARE NOT IN THE BUSINESS OF SUPPORTING A MEDIA INDUSTRY, WE ARE IN THE BUSINESS OF CONNECTING WITH CUSTOMERS ,[object Object]
 
 
tell a great story
 
MAPPING THE PURCHASING TIMELINE ,[object Object],Aware Interested Unaware Need identification Content marketing > Web integration > Sales enablement Build awareness of brand/campaign and drive traffic to Landing pages Encourage users to interact with content and functionality Conversion of Web traffic in the form of leads, sales, registrations Supporting information to nurture the prospects to become a customer Tweets Blogs Articles Whitepaper E-book Podcast Webinar Case studies Product demonstration ROI calculators Datasheets Q&A
MULTIDIMENSIONAL CONTENT DISTRIBUTION ,[object Object],CONTENT ASSETS Blog Tweets Group  topic Audio podcast Video Info graphic White- paper SMPR Slides CONTENT THEME Images IAS WEB SITE Off-line channel integration
 
GOOGLE THEN AND NOW Static Web page results Social media results
Content distributed and shared to branded channels/profiles Visitor behaviour tracking and campaign measurement XML feed Support 2.0 Forums Blogs Web TV Google news RSS feeds Branded  widgets Page view Content pages tagged with relevant meta-data Profile manager Registration Industry news User  profile Ask a question (live chat) Download Brochure request Marketing Real-time profiling E-mail D-mail Events Outdoor Micro Blogs Social networks Photo sites Video  Web sites File  sharing Display ads Homepage Segmented pages Behavioral ads Mobile (SMS) Ads (print) Direct URL Landing zones Podcasts Social  Media PR Blogs Social networks Social  ads CRM Triggered E-mails Client CRM User goal reporting and page tracking Enquiry (Lead) Business apps CRM dashboard Profile manager Activity dashboard Campaign reporting Live synchronisation Organic  search Blog In-text ads PPC Triggered E-mails Triggered E-mails Nurture Convert Up sell Engagement Web 2.0 and UGC Mobile ads Digital  PR PR Custom content Live content feeds Segmented journeys Sales Customer support Landing pages E-mail alerts Careers Products Office  locator FAQs Pull content Article voting Ask the expert Information Web 2.0 and UGC Augmented reality 3D modelling Search optimisation On-line sales RSS feeds On-line sales Social Network Extranets Contacts Subscriptions Review and optimise URLs Multivariate testing Dynamic No  generation
OUR OWN EXPERIENCE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
KEY TAKEAWAYS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Marketing in the future is like sex. Only the losers will have to pay for it! ,[object Object]
thank you E-mail: marc.keating@iasb2b.com Web: iasb2b.com LinkedIn: http://uk.linkedin.com/in/marckeating

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B2B Marketing in a social media world

  • 1. B2B DIGITAL FORUM WELCOME TO THE ENTERTAINMENT BUSINESS By Marc Keating @marckeating
  • 2. the rules have changed forever
  • 3.
  • 4.
  • 5.
  • 8.
  • 9.
  • 10. PUSH / PULL
  • 11. PUSH / PULL
  • 12.
  • 15.
  • 16. the hunter has become the hunted
  • 17.
  • 18. B2B PROSPECTS WANT: INSIGHTS KNOWLEDGE SUPPORT IDEAS HELP
  • 19.  
  • 21. CONTENT MARKETING IS ABOUT USING CONTENT TO CAPTURE , ENGAGE & NURTURE PROSPECTS, THROUGH THOUGHT LEADERSHIP WITHIN YOUR BRAND CATEGORY.
  • 22.
  • 23. WELCOME TO THE ENTERTAINMENT BUSINESS Rembrandt / The Nightwatch
  • 24.
  • 25.  
  • 26.  
  • 27. tell a great story
  • 28.  
  • 29.
  • 30.
  • 31.  
  • 32. GOOGLE THEN AND NOW Static Web page results Social media results
  • 33. Content distributed and shared to branded channels/profiles Visitor behaviour tracking and campaign measurement XML feed Support 2.0 Forums Blogs Web TV Google news RSS feeds Branded widgets Page view Content pages tagged with relevant meta-data Profile manager Registration Industry news User profile Ask a question (live chat) Download Brochure request Marketing Real-time profiling E-mail D-mail Events Outdoor Micro Blogs Social networks Photo sites Video Web sites File sharing Display ads Homepage Segmented pages Behavioral ads Mobile (SMS) Ads (print) Direct URL Landing zones Podcasts Social Media PR Blogs Social networks Social ads CRM Triggered E-mails Client CRM User goal reporting and page tracking Enquiry (Lead) Business apps CRM dashboard Profile manager Activity dashboard Campaign reporting Live synchronisation Organic search Blog In-text ads PPC Triggered E-mails Triggered E-mails Nurture Convert Up sell Engagement Web 2.0 and UGC Mobile ads Digital PR PR Custom content Live content feeds Segmented journeys Sales Customer support Landing pages E-mail alerts Careers Products Office locator FAQs Pull content Article voting Ask the expert Information Web 2.0 and UGC Augmented reality 3D modelling Search optimisation On-line sales RSS feeds On-line sales Social Network Extranets Contacts Subscriptions Review and optimise URLs Multivariate testing Dynamic No generation
  • 34.
  • 35.
  • 36.
  • 37. thank you E-mail: marc.keating@iasb2b.com Web: iasb2b.com LinkedIn: http://uk.linkedin.com/in/marckeating

Hinweis der Redaktion

  1. Content is nothing new – we’ve been creating content for years in the form of proposals, seminars, datasheets, slidekits. But what has changed is that digital has given us better ways to tell our story.
  2. Owning the category that your brand is in, not talking about product, its about issues. Why its so important is because content is going to define the way you are found in the search and social space. This is something we are doing with Siemens, we’ve repositioned them as the Business Technologists, now we’re developing a social and content strategy that enables them to own the Business Technology category by creating content relevant to issues like security and cloud. Business technology – category in the making – bus technologists – positioning to own
  3. Why is content so important? We’ve discussed the new user journey. Starting at search Conversations with people or reading user generated content. Taking feeds on their terms You can only succeed here with social channels You can only succeed here with content – this is where we really see the power of content. Content is going to power your marketing strategies. We have to give them what they want, but if we are going to get found, and they are going to choose our proposition, we have to give them something of value…..
  4. So this is what I meant at the start, this is where content gets exciting! ..and we have to create engaging experiences that deliver the message - The experience/conversation is now the message. Capture the first 20, seconds, next 20 minutes, next 2 hours