1. Mandy Hughes
4869 South Park Drive
Fairview Park, OH 44126
440-454-2912
Mandyh72413@gmail.com
Qualifications Summary
 Supervisor training and experience
 Processing and underwriting of insurance applications
 Issuance of insurance policies, Life and Supplemental
 Analysis and plan development for improvement
 Strong teambuilding and communication abilities
 Organizational skills and strong attention to detail
 Handle and prioritize multiple concurrent issues and responsibilities
 Excellent multi-tasking abilities
 Overcome escalated issues to provide excellent customer service
Technology Used
 Microsoft Office Suite
 OnBase
 Crystal Reports
 Web based applications
Work Experience
Family Heritage Life Insurance Company Broadview Heights, OH
2013 to present
Supervisor, Underwriting Department
Supervise six underwriters to ensure proper and efficient processing and underwriting of
new business applications for both Life and Supplemental insurance. Work with the IT
department to develop and test new applications to improve new business processing.
Work with the Operations manager to investigate fraudulent agents and improve new
business practices.
 Part of a team of seven people within the company with the goal of doubling sales over
the course of one year

2.  Utilize several Crystal Reports daily to keep track of efficiency and quality within the
department
 Carried out annual evaluations of team members, developed employee improvement
plans when necessary
 Developed monthly training seminars for the Underwriting department to improve skills
and work quality
 Provide excellent customer service to agents and policyholders, as well as handling of
escalated issues
 Track and report work quality and quantity for each Underwriter and work to improve
both through training and streamlining of processes
 Perform a weekly sales training call to assist agents in proper writing of new business and
submission to the Home Office
 Investigate medical conditions that could result in possible exclusion by requesting and
reviewing medical records
Broward County Supervisor of Elections Office Fort Lauderdale, FL
March 2011 to July 2013
Poll Attendant Placement Specialist
Coordinated, trained and equipped poll attendants to work at various locations on Election
Day throughout several districts and wards within Broward County.
 Organized the selection and placement of poll workers in voting locations
 Set up training and equipment distribution to poll workers prior to election day, and pick
up of equipment and voting results at the conclusion of elections
 Provided customer service and assistance to eligible voters on registering to vote and
finding their specified voting location
 Worked on the 2012 Presidential Election ensuring proper voting techniques were
utilized within Broward County, assisted with several recounts
Bimini Boatyard Fort Lauderdale,
FL
January 2009 to May 2012
Server
Provide excellent customer service to restaurant patrons to ensure a positive dining experience.
Perform daily set up and break down responsibilities in accordance with food safety guidelines.
Family Heritage Life Insurance Company Broadview Heights, OH
June 2007 to December 2008
Claims Examiner

3.  Open, process and organize incoming mail
 Process and mail claim payments
 Handle outbound and incoming calls assisting claimants with questions and providing
guidance when filing claims
 Processed, filed and settled claims within company guidelines
 Perform and follow up on claim pending procedures
 Request and review medical records on past claimant medical history
Education
Master of Business Administration
Nova Southeastern University, Davie, FL
Bachelor of Science, Integrated Language Arts
Bowling Green State University, Bowling Green, OH