1. Greetings!
I am a telecommunication professional looking for a suitable job opportunity.
My objective is Growth, Value and Performance for self as a professional & synergetic
pursuance of the Organizational Goals. I bring with me over 14 Years of experience in
Telecommunications that includes over 2 years of experience in Fraud & Risk
Management. I, as well, have working knowledge of BSCS / E-pos / CRM applications.
My key strengths include:-
1. Fraud & Risk Management
2. Handling Customer Service escalations for Nodal Office (Nodal, Appellate & Top
Management customer escalations), drafting DOT complaint letter replies
3. End to End Process Audit, Analysis & Resolution, Business Process Re-engineering
4. Mail management skills (Written communication)
5. Retail document Audit (Store visits)
I am also capable of:-
1. Providing support to external environment management which includes providing access to
SMS gateway, Call routing project management, information dissemination to masses etc.
2. Developing relationship with high profile customers and act as node for customer interface
with the Organization.
3. Drafting training module on critical aspects captured through Frontline audit and executing
need-based Trainings at the Operating Centers.
4. Working actively on Process rationalization, having Cross-functional attributes.
5. Management co-ordination.
6. Organizing need-based investigations.
You may get in touch with Mr. Sanjay Sawhney, AVP - Customer Services, Vodafone, Delhi
& NCR on +91 9873918200 for reference purposes.
Thank you for your time and consideration, looking forward to your favourable response
soon.
Kind regards,
MaliniFulara
Mobile number : +91 99117 70694
Landline number : 011 25289888
E-mail Id : malini.fulara@gmail.com / malini.fulara@yahoo.com
Residential address : C-6, Harsh Apartments, IIT Employee Co-operative Group Housing
Society, School Road, Peeragarhi, New Delhi – 110 087