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ANALYSING SEARCHER
WORKFLOW

jon@seogadget.co.uk
@jonquinton1
@jonquinton1




Problem /
  Need                      Do I Trust This?
                          Will this do the Job?




Need        Search               View                Purchase



                                                     Can I Complete
            Fast Answer                                my Goal?




                                           #SESLON
@jonquinton1




          Get me
           out of
          London!




#SESLON
@jonquinton1




          Really??


#SESLON
BACK TO BASICS

HOW DOES YOUR BRAND FIT IN?
@jonquinton1


Bookings
                        1. DEFINE BUSINESS GOALS
                                       Increased Social Engagement




           Email Sign Ups




                                        New Services




 Press
@jonquinton1


2. ALIGN WITH WHAT YOUR USERS WANT
EXPANDING KEYWORDS…

IDENTIFYING THE NEEDS AND INTENT OF
           YOUR AUDIENCE
@jonquinton1




               Families



 Thrill
                               Couples
Seekers
                Beach
               Holidays



     Elderly               Ibiza
     Couples              Crowd



                                   #SESLON
Search Terms
Needs / Intent                                        Content




                      Relaxing Breaks
 Customer One:       Resorts for Over 60s               Activities
  Elderly Couple       Senior Holidays


                      Clubbing Holiday
 Customer Two:     Cheap Package Holidays             Clubs and Pubs
   Party Animal        Budget Breaks



Customer Three:       Romantic Breaks
                        Spa Breaks                        Dining
 Romantic Couple
                      Luxury Holidays


 Customer Four:       Family Holidays                   Facilities
  Young Family          Kids Clubs
                      Family Resorts




                                            #SESLON
@jonquinton1


1. FIND WHAT PEOPLE ARE ASKING…


                    Q&A sites, news, forums and reviews: All great
                          places to get ‘inside’ a new topic




                               #SESLON
@jonquinton1

                     2. AUTOMATE AND SCALE




Enter a Keyword and see what questions are
         being asked on Q& A sites




                                             #SESLON
MEASURE + IMPROVE WITH GA

IS THE RIGHT BEST PAGE RANKING?
@jonquinton1


1. EXPORT NON-BRAND KEYWORDS…
@jonquinton1


               EXPORT 1ST THOUSAND ROWS…




Once you’ve got the data in Excel, make use of =CONCATENATE to create the full URL.
                  Then use SEOTools for Excel to pull in meta data.
@jonquinton1


     PULL IN SEARCH VOLUME AND ONPAGE DATA




=arrayGetAdwordsStats(A2,”EXACT”,”GB”,”WEB”)




                                               =htmltitle(D2)




                                                         #SESLON
ARE REFERRAL KEYWORDS CATERED FOR?




    =IF(COUNTIF(F2,"*"&B2&"*")>0,"Match","Non-Match")
@jonquinton1


PROPORTION OF MATCHES VS. MISSED OPPORTUNITIES
                              Keyword Matches vs. Non-Matches




                                 23%



  This is interesting, but
  it’s not telling us much
   and isn’t immediately
         actionable.

 Factors such as long-tail
   keywords, and slight
 variations with language
 will all be playing a part
       in this figure.
                                                       77%




                                                             #SESLON
@jonquinton1


                   TOP TEN BOUNCED TERMS – NON MATCH
                                     Top ‘Non-Matched’ Keywords Ordered By Exit Rate
 1


0.9


0.8


0.7


0.6


0.5


0.4


0.3


0.2


0.1


 0
       gifts for   valentine gifts unusual gift   girls stocking   funny gifts   laser star   laser cosmos star projector   wine rack     wedding      wedding
      boyfriend      for him uk       ideas            fillers                   projector      projector                               planner book   planning
                                                                                                                                                        books




                                                                                                                    #SESLON
DOES YOUR BRAND MEET THE NEED OF
        YOUR AUDIENCE?
@jonquinton1




Product




                      Product




  Product




            #SESLON
@jonquinton1




 Onthebeach.co.uk take a proactive approach to
answering questions relating to family holidays and
               travelling with kids


                           #SESLON
SOMETIMES IT’S A MOOD
YOU NEED TO CAPTURE…
@jonquinton1


SELLING THE DREAM




        Dreaming of a holiday? This is EXACTLY what I have in
                              my head!
@jonquinton1

PROACTIVE NOT REACTIVE




           Weddings, honeymoons, romantic breaks – it’s all super
                             easy to find
PROBLEM: MOST METRICS DON’T REALLY
          MEAN ANYTHING
@jonquinton1


GAH - REALLY?
WHAT CAN WE MEASURE?
@jonquinton1


1. MEASURE MULTIPLE GOALS FOR YOUR CONTENT



 Email Sign Ups    GA           Event Tracking


   Bookings         GA             Funnels

  New Products      GA          Views / Bookings




                              #SESLON
@jonquinton1


2. MONITOR INTERNAL SEARCH




                       Have any crucial needs been
                                missed?

                         Is new content required?

                       Is my navigation as good as
                                possible?
@jonquinton1


  3. CUSTOMER SERVICE – MONITOR PHONE HOURS
70000                                                                      68



60000                                                                      66



50000                                                                      64



40000                                                                      62


                                                                                Traffic
30000                                                                      60
                                                                                Call Hours


20000                                                                      58



10000                                                                      56



    0                                                                      54




        Are you monitoring the effect content has on customer enquiries
                       and customer service workload?
@jonquinton1


          4. MONITOR USER PERCEPTION / SENTIMENT
                                                                Customer Service:
       Monitor Reviews:




                              Monitor Social:



                                                              Ask Questions:
Simple Brand Monitoring:




                                                                 Monitor Support Tickets:




   It’s SO easy to find out what people are thinking. Often, all you need to do is ask..
KEY TAKEAWAYS
1. IDENTIFY THE WORKFLOW STEPS FOR
YOUR USERS

2. FIND THE QUESTIONS / NEEDS BEHIND
THE KEYWORD

3. ANALYSE, DIAGNOSE AND IMPROVE
USING REAL METRICS
THANK YOU!
                             Jon Quinton, SEOgadget




Blog: seogadget.co.uk
Email: jon@seogadget.co.uk

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Analysing searcher workflow

  • 2.
  • 3. @jonquinton1 Problem / Need Do I Trust This? Will this do the Job? Need Search View Purchase Can I Complete Fast Answer my Goal? #SESLON
  • 4. @jonquinton1 Get me out of London! #SESLON
  • 5. @jonquinton1 Really?? #SESLON
  • 6. BACK TO BASICS HOW DOES YOUR BRAND FIT IN?
  • 7. @jonquinton1 Bookings 1. DEFINE BUSINESS GOALS Increased Social Engagement Email Sign Ups New Services Press
  • 8. @jonquinton1 2. ALIGN WITH WHAT YOUR USERS WANT
  • 9. EXPANDING KEYWORDS… IDENTIFYING THE NEEDS AND INTENT OF YOUR AUDIENCE
  • 10. @jonquinton1 Families Thrill Couples Seekers Beach Holidays Elderly Ibiza Couples Crowd #SESLON
  • 11. Search Terms Needs / Intent Content Relaxing Breaks Customer One: Resorts for Over 60s Activities Elderly Couple Senior Holidays Clubbing Holiday Customer Two: Cheap Package Holidays Clubs and Pubs Party Animal Budget Breaks Customer Three: Romantic Breaks Spa Breaks Dining Romantic Couple Luxury Holidays Customer Four: Family Holidays Facilities Young Family Kids Clubs Family Resorts #SESLON
  • 12. @jonquinton1 1. FIND WHAT PEOPLE ARE ASKING… Q&A sites, news, forums and reviews: All great places to get ‘inside’ a new topic #SESLON
  • 13. @jonquinton1 2. AUTOMATE AND SCALE Enter a Keyword and see what questions are being asked on Q& A sites #SESLON
  • 14. MEASURE + IMPROVE WITH GA IS THE RIGHT BEST PAGE RANKING?
  • 16. @jonquinton1 EXPORT 1ST THOUSAND ROWS… Once you’ve got the data in Excel, make use of =CONCATENATE to create the full URL. Then use SEOTools for Excel to pull in meta data.
  • 17. @jonquinton1 PULL IN SEARCH VOLUME AND ONPAGE DATA =arrayGetAdwordsStats(A2,”EXACT”,”GB”,”WEB”) =htmltitle(D2) #SESLON
  • 18. ARE REFERRAL KEYWORDS CATERED FOR? =IF(COUNTIF(F2,"*"&B2&"*")>0,"Match","Non-Match")
  • 19. @jonquinton1 PROPORTION OF MATCHES VS. MISSED OPPORTUNITIES Keyword Matches vs. Non-Matches 23% This is interesting, but it’s not telling us much and isn’t immediately actionable. Factors such as long-tail keywords, and slight variations with language will all be playing a part in this figure. 77% #SESLON
  • 20. @jonquinton1 TOP TEN BOUNCED TERMS – NON MATCH Top ‘Non-Matched’ Keywords Ordered By Exit Rate 1 0.9 0.8 0.7 0.6 0.5 0.4 0.3 0.2 0.1 0 gifts for valentine gifts unusual gift girls stocking funny gifts laser star laser cosmos star projector wine rack wedding wedding boyfriend for him uk ideas fillers projector projector planner book planning books #SESLON
  • 21. DOES YOUR BRAND MEET THE NEED OF YOUR AUDIENCE?
  • 22. @jonquinton1 Product Product Product #SESLON
  • 23. @jonquinton1 Onthebeach.co.uk take a proactive approach to answering questions relating to family holidays and travelling with kids #SESLON
  • 24. SOMETIMES IT’S A MOOD YOU NEED TO CAPTURE…
  • 25. @jonquinton1 SELLING THE DREAM Dreaming of a holiday? This is EXACTLY what I have in my head!
  • 26. @jonquinton1 PROACTIVE NOT REACTIVE Weddings, honeymoons, romantic breaks – it’s all super easy to find
  • 27. PROBLEM: MOST METRICS DON’T REALLY MEAN ANYTHING
  • 29. WHAT CAN WE MEASURE?
  • 30. @jonquinton1 1. MEASURE MULTIPLE GOALS FOR YOUR CONTENT Email Sign Ups GA Event Tracking Bookings GA Funnels New Products GA Views / Bookings #SESLON
  • 31. @jonquinton1 2. MONITOR INTERNAL SEARCH Have any crucial needs been missed? Is new content required? Is my navigation as good as possible?
  • 32. @jonquinton1 3. CUSTOMER SERVICE – MONITOR PHONE HOURS 70000 68 60000 66 50000 64 40000 62 Traffic 30000 60 Call Hours 20000 58 10000 56 0 54 Are you monitoring the effect content has on customer enquiries and customer service workload?
  • 33. @jonquinton1 4. MONITOR USER PERCEPTION / SENTIMENT Customer Service: Monitor Reviews: Monitor Social: Ask Questions: Simple Brand Monitoring: Monitor Support Tickets: It’s SO easy to find out what people are thinking. Often, all you need to do is ask..
  • 35. 1. IDENTIFY THE WORKFLOW STEPS FOR YOUR USERS 2. FIND THE QUESTIONS / NEEDS BEHIND THE KEYWORD 3. ANALYSE, DIAGNOSE AND IMPROVE USING REAL METRICS
  • 36. THANK YOU! Jon Quinton, SEOgadget Blog: seogadget.co.uk Email: jon@seogadget.co.uk