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Go Social

Influencing B2B Buying Decisions
through Social Media



Zhanna Boguslavskaya
Marketing Manager Dell Ukraine, Baltic and Iceland
EM-EMEA Commercial
2   Confidential   Global Marketing
3   Confidential   Global Marketing
4   Confidential   Global Marketing
5   Confidential   Global Marketing
6   Confidential   Global Marketing
7   Confidential   Global Marketing
8   Confidential   Global Marketing
9   Confidential   Global Marketing
10   Confidential   Global Marketing
11   Confidential   Global Marketing
12   Confidential   Global Marketing
13   Confidential   Global Marketing
14   Confidential   Global Marketing
15   Confidential   Global Marketing
Take Your Own Path
Question: What do LinkedIn, Jagex, Debang Logistics, Mixi.com and Lonely
     Planet have in common?
     Answer: They are all Dell customer heroes and are serving as brand
     ambassadors in Dell’s inspirational, game-changing “Take Your Own Path”
     marketing campaign.




17    Confidential                                                      Global Marketing
Monsters, demons and downtime.
Enemies that we defy every day.

                     His business: Mark and Jagex is committed
                     to staying close to their roots as a
                     community-based games developer, and
                     every employee is passionate about
                     creating great games.

                   • His story: Mark became CEO with a vision
                     to build on Jagex’s phenomenal success as
                     the UK’s largest independent games
                     developer and publisher, and take it
                     forward into exciting new R&D projects

                   • RuneScape, a multi-player online role-
                     playing game, is their most successful
                     game. With over 10 million active players
                     around the globe, RuneScape is a true 24/7
                     business.


                  Mark Gerhard
                  CEO & CTO of Jagex
                                                Global Marketing
I have over 70 million users.
And one reliable technology platform.

                   • His business: LinkedIn is a global web site that
                     help users to power their career by connecting
                     through different professional networks.
                   • His story: The strongest passion for Reid is how
                     you can improve life for hundreds of millions of
                     people.
                   • “Technology helps us solve these problems by
                     quickly collaborating with the wide variety of
                     people around us.”




                      Reid Hoffman
                      Co-Founder and Executive Chairman
                      LinkedIn

                                                    SMB Event Marketing
Sun, rain and secure data all empower my
business.

                           Her business: Dedicated to
                           produce 100% renewable
                           electricity, with the majority of its
                           energy coming from wind power.
                         • Her story: When she started the
                           company, Juliet wanted to make it
                           easy for people to engage with the
                           issue With over 25,000 customers
                           in the UK, her approach has proved
                           remarkably successful.



                           Juliet Davenport
                           CEO & Founder
                           Good Energy

                                                 Global Marketing
We could not revolutionize a $20 trillion industry
with out the right technology.


                             Their business: Cloud-based
                             software application for helping
                             companies analyze and manage
                             pension liability risks

                             Their story: Transformed risk
                             management practices in a $20
                             trillion industry, helping their
                             customers cope with financial
                             uncertainty




                              Timothy Lyons, CEO and
                              Fiona Page, CTO Pensions First

                                                Global Marketing
22   Confidential   Global Marketing
23   Confidential   Global Marketing
Dell Women’s Entrepreneur Network June 20-22, 2010

The TYOP Dell Women’s Entrepreneur Network was intended to be an elite gathering of female CEOs and innovative leaders
who run businesses in the world’s top markets and are on the verge of breaking through to the next level.

This was invite-only and intentionally capped at 75 participants to allow for meaningful dialogue and networking. Speakers
included Elaine Chang of Intel China, Kay Koplovitz of USA Network, Geraldine Laybourne of Oxygen Media, Cindy Gallop of
IfWeRanTheWorld, Maria Pinelli of Ernst & Young, Sabine Irrgang of GoFresh.com, Belinda Parmor of Lady Geek, Yue-Sai
Kan, Chairman of L’Oreal China, Michelle Garnaut of M on the Bund, Chris Shipley of Guidewire Group, and Debra Ruh of
TecAccess, Brenda Foster, president of The American Chamber of Commerce Shanghai and Beatrice Camp, US Consul
General.

Social media played a huge part in developing a tailored agenda and we used linkedin.com build excitement for the event
before meeting in Shanghai and then ran all sessions over linkedin.com which we will soon turn into a virtual white paper.




 24   Confidential                                                                                Global Marketing
25   Confidential   Global Marketing
Dell has pulled in more than $6.5 million in revenue from its Twitter
          accounts.
          That's only a fraction of the more than $60 billion Dell made in revenue last
          year, but it proves that the micro-blogging social network can be a
          moneymaking machine -- even though it has a relatively small user base.
          Twitter's user base can't compete with that of Facebook, which was at 350
          million at the last count, but the 18 million-strong Twitter community is
          looking like a more lucrative market for companies such as Dell.

26   Confidential                                                              Global Marketing
27   Dell Confidential   Emerging Markets EMEA Marketing
CEO communication goes social




28   Confidential   10/1/2010   Emerging Markets EMEA Marketing
29   Confidential   10/1/2010   Emerging Markets EMEA Marketing
30   Confidential   10/1/2010   Emerging Markets EMEA Marketing

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Семинар NEW MEDIA для В2В. Кейс Dell

  • 1. Go Social Influencing B2B Buying Decisions through Social Media Zhanna Boguslavskaya Marketing Manager Dell Ukraine, Baltic and Iceland EM-EMEA Commercial
  • 2. 2 Confidential Global Marketing
  • 3. 3 Confidential Global Marketing
  • 4. 4 Confidential Global Marketing
  • 5. 5 Confidential Global Marketing
  • 6. 6 Confidential Global Marketing
  • 7. 7 Confidential Global Marketing
  • 8. 8 Confidential Global Marketing
  • 9. 9 Confidential Global Marketing
  • 10. 10 Confidential Global Marketing
  • 11. 11 Confidential Global Marketing
  • 12. 12 Confidential Global Marketing
  • 13. 13 Confidential Global Marketing
  • 14. 14 Confidential Global Marketing
  • 15. 15 Confidential Global Marketing
  • 17. Question: What do LinkedIn, Jagex, Debang Logistics, Mixi.com and Lonely Planet have in common? Answer: They are all Dell customer heroes and are serving as brand ambassadors in Dell’s inspirational, game-changing “Take Your Own Path” marketing campaign. 17 Confidential Global Marketing
  • 18. Monsters, demons and downtime. Enemies that we defy every day. His business: Mark and Jagex is committed to staying close to their roots as a community-based games developer, and every employee is passionate about creating great games. • His story: Mark became CEO with a vision to build on Jagex’s phenomenal success as the UK’s largest independent games developer and publisher, and take it forward into exciting new R&D projects • RuneScape, a multi-player online role- playing game, is their most successful game. With over 10 million active players around the globe, RuneScape is a true 24/7 business. Mark Gerhard CEO & CTO of Jagex Global Marketing
  • 19. I have over 70 million users. And one reliable technology platform. • His business: LinkedIn is a global web site that help users to power their career by connecting through different professional networks. • His story: The strongest passion for Reid is how you can improve life for hundreds of millions of people. • “Technology helps us solve these problems by quickly collaborating with the wide variety of people around us.” Reid Hoffman Co-Founder and Executive Chairman LinkedIn SMB Event Marketing
  • 20. Sun, rain and secure data all empower my business. Her business: Dedicated to produce 100% renewable electricity, with the majority of its energy coming from wind power. • Her story: When she started the company, Juliet wanted to make it easy for people to engage with the issue With over 25,000 customers in the UK, her approach has proved remarkably successful. Juliet Davenport CEO & Founder Good Energy Global Marketing
  • 21. We could not revolutionize a $20 trillion industry with out the right technology. Their business: Cloud-based software application for helping companies analyze and manage pension liability risks Their story: Transformed risk management practices in a $20 trillion industry, helping their customers cope with financial uncertainty Timothy Lyons, CEO and Fiona Page, CTO Pensions First Global Marketing
  • 22. 22 Confidential Global Marketing
  • 23. 23 Confidential Global Marketing
  • 24. Dell Women’s Entrepreneur Network June 20-22, 2010 The TYOP Dell Women’s Entrepreneur Network was intended to be an elite gathering of female CEOs and innovative leaders who run businesses in the world’s top markets and are on the verge of breaking through to the next level. This was invite-only and intentionally capped at 75 participants to allow for meaningful dialogue and networking. Speakers included Elaine Chang of Intel China, Kay Koplovitz of USA Network, Geraldine Laybourne of Oxygen Media, Cindy Gallop of IfWeRanTheWorld, Maria Pinelli of Ernst & Young, Sabine Irrgang of GoFresh.com, Belinda Parmor of Lady Geek, Yue-Sai Kan, Chairman of L’Oreal China, Michelle Garnaut of M on the Bund, Chris Shipley of Guidewire Group, and Debra Ruh of TecAccess, Brenda Foster, president of The American Chamber of Commerce Shanghai and Beatrice Camp, US Consul General. Social media played a huge part in developing a tailored agenda and we used linkedin.com build excitement for the event before meeting in Shanghai and then ran all sessions over linkedin.com which we will soon turn into a virtual white paper. 24 Confidential Global Marketing
  • 25. 25 Confidential Global Marketing
  • 26. Dell has pulled in more than $6.5 million in revenue from its Twitter accounts. That's only a fraction of the more than $60 billion Dell made in revenue last year, but it proves that the micro-blogging social network can be a moneymaking machine -- even though it has a relatively small user base. Twitter's user base can't compete with that of Facebook, which was at 350 million at the last count, but the 18 million-strong Twitter community is looking like a more lucrative market for companies such as Dell. 26 Confidential Global Marketing
  • 27. 27 Dell Confidential Emerging Markets EMEA Marketing
  • 28. CEO communication goes social 28 Confidential 10/1/2010 Emerging Markets EMEA Marketing
  • 29. 29 Confidential 10/1/2010 Emerging Markets EMEA Marketing
  • 30. 30 Confidential 10/1/2010 Emerging Markets EMEA Marketing