1. Objective
Michael Lanter
3615 Brotherton Rd Apt 10
Cincinnati, OH 452095
(513)510-9324 h
(513)510-9324c
mdlanter@hotmail.com
To contribute to your organization's success,through the use of extraordinary communication,
prioritization, and professionalism
Qualifications
● Solid real-time call center management, customer service, consultative sales, and administrative
experience
● Real time reporting and data analysis
● Exceptional versatility and adaptability
● Dedication and drive as an ambitious and skilledteam member and leader
● Superlative communication and teambuilding skills
● Ability to manage multiple tasks in a pressured environment
Professional Skills
Interpersonal and Teamworkskills
● Coordinated with internal and vendor team leads to ensure agent performance in real-time call
center management
● Entrusted to process confidential information in an expedient, professional manner
● Conversed with a wide variety of personalities while designing and implementing a comprehensive
customer service/sales support program
● Developed great rapport with customers and sales staff to better serve both
● Acted as liaison between production and end user to expedite shipping and productivity
Managerial andSupervisorySkills
● Delivered excellent customer service, trained and managed customer service department staff, as well
as implemented and maintained various metrics to aide in Call Center performance tracking
● Proven multi-tasking abilities in scheduling and supervising staff while serving as lead customer
service representative for all of the company's major clients
● Served in many roles outside of my job description including, product design, technology upgrade,
marketing, and well as inside sales
Quantitative Skills
● Assistedcustomers with order fulfillment and payment
● Monitored inventory control
● Demonstrated knowledge proficiency of all product lines as well as those of our competitors
● Outstanding aptitude in dealing with tense/angry customers to restore relationships
● Exhibited immense proficiency for creative problem solving
Computer Skills
● Experience using CC Pulse,Genesys/CME, Snag-It Image Capture and Editing, for real-time call
center management
● Proficient in all Microsoft Office Software, Mac Office Software, as well as AS400 Database
● Experienced in formatting and maintaining spreadsheets for P&L reports, inventory control, labor
tracking, performance metrics, international shipping documents, etc.
Employment History
● Executive Assistant/ Office Administrator, University of Cincinnati, for both Title IX Office and Office
of Equal Opportunity and Access under the Diversity and Inclusion Office, temp position starting
09/19/2016to Present
● Workforce Management Analyst, Anthem, Inc., Cincinnati, Ohio, as temp via Kelly Services 10/2014,
permanent direct hire with Anthem as of 3/3/2015-present. Layoff due to reduction in workforce as
of 2/5/2016
● Self-employed, contracted Executive Protection Logistics Coordinator and volunteer multiple
international humanitarian relief organizations for 5/2009 to 10/2014
● Director of Business Development, Teri Studios, Cincinnati, Ohio 1/2009 to 5/2009 (laid off)
● Self-employed as writer and active volunteer with community groups for Crossroads Community

2. Church, Cincinnati, Ohio, 8/2006 to 1/2009
● Customer Service Manager, Garvey Products, Cincinnati, Ohio 9/2004 to 8/2006
● Professional Mixed Martial Arts Trainer, volunteer with multiple local charities 10/2001 to 9/2004
● Executive Sous Chef, Cameron Mitchell Restaurants, Cincinnati, Ohio 7/2001 to10/2001
● Self-employed as catering chef and martial arts instructor, Cincinnati, Ohio, 12/1995 to 7/2001

3. Attn: Hiring Manager/HR Manager
Re: I would like to submit my application for employment for the Administrative Coordinator
position currently available.
I have diverse experience as a Workforce Management Analyst as well as Customer Service Mgmt.
for a company with a customer base both domestic and international, directing Inside Sales/Service
operations and order processing for B2B, Wholesale Dist., online purchasing, customerfacing direct
to end user retail operations, as well as Office Admin, Sales/Sales Support. In addition, I oversaw the
product warranty and repair service, coordinated with manufacturing and shipping, generated all
international shipping export documents, assisted in new product development and process flow
technical integration. And provided real-time analysis and reporting of call center data. My proficiency
in Microsoft Office Tools, Excel, Word, PowerPoint, Adobe, MAPICS As400, CRM, Outlook, CC Pulse+,
CME, and most Mac Office programs, makes me a an efficient resource for your organization. I am
approachable, an effective communicator with people of all backgrounds, and not easily rattled in
even the most stressful situations. My demeanor engenders confidence, trust, and genuine empathy,
in the mind of my clients. I have contributed to the success and profitabilityof great organizations,
have successfully owned and operated my own businesses, and am now excited to apply my skills in a
new environment.
Currently,Iamemployedbythe Universityof Cincinnati,inatemporarypositionasLegal
Administrative AssistantandOffice Coordinatorforbothof the recentlymergedTitle IXOffice andthe
Office of Equal OpportunityandAccess.Inmyrole there,Itriage victimsof violentcrimesandsexual
assault,assessingtheirneeds,documentingtheircomplaintandensuringtheyare steeredtowardsthe
properresourcestoassistthemthroughthisdifficultperiodof investigationandinterimmeasures.I
workcloselywiththe programcoordinators,investigatorsandlegal counsel,aswell aslaw enforcement,
to bringabout the mostappropriate response tothese challenging,complexsituations.InadditionIalso
interactwiththe accusedvictimizerandassist themthroughthe investigative phaseof the process.
My work ethic speaks for itself. I have built an accomplished career as a Professional Mixed Martial
Arts (and self-defense martial arts) Trainer. I am also respected in my faith community as a
compassionate volunteer and leader in my work for both domestic and international charitable
causes, and I am known to have a "servant's heart".
I have an inherent curiosity and drive to continually improve that has and will continue to lead me
towards success in this position. I am excited about the changes I see taking place in the industry, and
I want to be a part of that growth with your company.
Thank you for reviewing my resume, and considering me for a position as a valued member of your
organization. I look forward to speaking withyou soon,
Michael Lanter
513-510-9324
mdl ante r@hotmail.com

5. Wes Gilbert 7 17 W. 19th Street Covington, KY 41014 513-319-5004
May 25, 2014
To Whom It May Concern,
I’m writing this letter to recommend my friend and colleague, Michael Lanter. I’ve
known Mike for nearly a decade. In that time I’ve grown to admire many of his qualities and the
accumulation of knowledge and skills he has acquired in a variety of work and personal
experiences.
In the time I’ve known him, I have found Mike to be a natural leader who also thrives in
support roles, whether it’s in a social setting, a group of people with a purpose, or in a work
environment. I believe his ability to understand objectives, his capacity for adaptation, and his
desire to proactively serve the needs of those around him makes him a well-qualified candidate
for numerous employment positions.
His varied background in volunteering and working on both relatively easy and
exceedingly complex projects highlights his skills in research, planning, and teamwork. As co-
leader of a group I once founded, Mike was invaluable in conceptualizing and executing the
tasks we needed to accomplish.
As someone who knows Michael well, I would highly recommend him for any position. I
know that he will give his all to ensure success for his company and co-workers.
Sincerely,
Wes Gilbert

6. Michael Lanter is a man of great character, vast experience, and helpful insight. He is a
strategic thinker, planner, and executes his tasks with great precision. In addition to his
great work ethic, Michael possesses a great team building skill set that cannot be
underestimated.
I've known Michael Lanter since 1992, and I recommend him for any qualified position
which require the attributes mentioned above.
Courtier J. Stephens
President
Overseer Inspections, LLC
overseerllc@yahoo.com
513-413-1914