What does teh business of the future look like? Look no further than your IT department to get a glimpse of the next generation of b2b and b2c transactions. Doing Business At The Speed of Click will provide you with a snapshot of what you need to prepare for the ongoing revolution in the marketplace.

1. Marvin Dejean Director of Marketing United Data Technologies Inc. March 12, 2010

4. NEXT GENERATION WEB CONTENT MANAGEMENT

5. PROVIDE A CUSTOMIZED AND PERSONALIZED EXPERIENCE TO YOUR CUSTOMERS

6. BECOME A CENTRALIZED HUB OF INFORMATION

7. THINK THREE STEPS AHEAD OF THE CURVE

8. MASTER THE WORLD OF SOCIAL MEDIA

10. The cloud is a group of servers. A user interacts with the cloud without worrying about how it is implemented. The cloud company does all the magic- It's like a laundromat Cost – only pay for what you use. No up front cost of buying servers. Device – internet connection provides access to everything. No physical proximity is needed. Multiple users- many people will be using the same cloud. Pooling demand will make it easy to cut prices and maximize server efficiency. Reliability – cheaper to create space for backing up data on the cloud. Data is on virtual servers. Scalability- if your website suddenly gets a spike in visitors the cloud will allocate more space to your website allowing it to grow or shrink to match demand and save money. Security – potentially better security with quicker upgrades, patches, response by a whole company setup to maintain the cloud and their reputation. New Computers- The netbook, typically weighing less than 3 pounds with no cd drives. By utilizing the cloud, netbooks need less hardware and are then able to cut their prices.

13. VIRTUALIZE YOUR BUSINESS INFRASTRUCTURE

14. Virtualization is the creation of a virtual (rather than actual) version of something, such as an operating system, a server, a storage device or network resources. There are three areas of IT where virtualization is making head roads, network virtualization, storage virtualization and server virtualization. Virtualization lets you run multiple virtual machines on a single physical machine, sharing the resources of that single computer across multiple environments. Today’s powerful x86 computer hardware was designed to run a single operating system and a single application. This leaves most machines vastly underutilized. Different virtual machines can run different operating systems and multiple applications on the same physical computer.

16. IMPLEMENT A DIGITAL NERVOUS SYSTEM

17. IMPLEMENT A DIGITAL NERVOUS SYSTEM Most transactions between business and consumers, business and business and consumers and government will become self-service digital transactions. Intermediaries will evolve to add value or perish. Customer service will become the primary value-added function in every business. Human involvement in service will shift from routine, low value tasks to high value, personal consultancy on important issues-problems or desires- for the customer. Companies will use a digital nervous system to regularly transform their internal processes to adapt to an environment that constantly changes because of customer needs and competition.

18. IMPLEMENT A DIGITAL NERVOUS SYSTEM Digital Nervous System Seeks To Create Corporate Excellence Out Of Individual Excellence On Behalf Of The Customer To begin creating a digital nervous system, you should first develop an ideal picture of the information you need to run your business and to understand your markets and your competitors. Develop a list of the questions to which the answers would change your actions. Then demand that your information systems provide those answers. When information flows as through your organization as quickly as human thought. It’s Business At The Speed of Thought

19. INNOVATE THROUGH TECHNOLOGY Differentiate Your Company In The Information Age Enable Your Information to be put to work on behalf of your customers Information Flow is the primary differentiator for business in the digital age. Bringing together the right information with the right people will dramatically improve a company’s ability to develop and act on strategic business opportunities. Change the company-customer dynamic

20. Marvin Dejean, CEO Director of Marketing United Data Technologies Inc. (786) 364-5916(O) (954)254-9030 (Cell) E:mdejean@udtonline.com W:www.udtonline.com Twitter:@MDejean Facebook:Facebook.com/marvindejean Linkedin:Marvin Dejean