Acquisition, Retention, Loyalty, Fulfillment, Digital and Mobile Services

1. Engaging consumers since 1988

2. The Hunt Group (THG) is a Consumer Engagement company which manages integrated touch points across the breadth of consumer’s
interaction with your brand, from driving traffic to retail; enhancing product interaction in-store; to making rebates and gift-with-
purchase offers a more rewarding experience. We provide complete ‘in the box’ services, from concept and design to full turn-key
solutions. Our mobile, instant online reward & fulfillment services are supported by online, real-time reporting - and everything we do
is based on Best Practice process.
Reward Management Fulfillment Services
• Instant, online validation • Gift with purchase fulfillment
•Text or email status alerts • Works directly with validation
• 24/7 online status site • team to ensure quick delivery
• Real-time, online reports • Full inventory, storage and
• warehousing services
• Kitting, direct to field and
Call Centre • retail fulfillment
• 24/7/365 • B2B Gift Card Fulfillment
• Care, help desk & activity Consumer
driven response services Touch Point
• Professionally scripted, Consumer Communications
hosted and managed Management • Text messaging services: sales
• alerts; reminders; text2win;
• text2learn more about the
Exciting Reward Options • product or receive reviews
• Exclusive: Conditional Value Rewards
• Customized reward cards from carriers and retailers Mobile Newsletter publishing
• Gift cards from major retailers, GUARANTEED In-Stock
• Supports B2B sales and consumer promotions Web Direct Marketing
• Site development • Addressed & bulk mail
• Contesting & • Laser Personalization
• eMail notification • Intelligent insertion
• Fulfillment
Design & Print
• In-store POS material
Approved InComm B2B Merchant: Sales, management and fulfillment of • html newsletters
B2B gift cards from extensive inventory that is activated upon ordering • Websites
and fulfilled in bulk or directly to the recipient.
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3. Our customization options uniquely positioned us to service the corporate market, as does our extensive inventory of
GUARANTEED In-Stock gift cards from category-leading retailers that are not activated until they are ordered and shipped.
This approach eliminates the need for an upfront capital expenditure normally associated with gift card programs, as our
exceptionally fast turn-around enables clients to order gift cards ‘on-demand’, when they need them.
Most of our top cards are GUARANTEED In-Stock
and are available to ship on demand:
Gift card customization includes printing sponsor’s
logo to fully customized cards
Authorized B2B Merchant
Gift cards are fulfilled from our managed Full customization cards and packages for
card inventory and are activated when prepaid reward cards from VISA®, MasterCard®
they ship – an industry exclusive! and American Express®
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4. Whether you are an agency working with a client on a consumer campaign
or a company running an internal employee recognition/incentive
program, we’ve got you covered by making the sourcing of gift cards easy
and convenient. And our top selling gift cards are GUARANTEED In-Stock
at all times, so they can ship immediately.
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5. Consumer-Facing Validation Programs
Typical of the type of consumer promotions we bring to our card partners: Rogers Wireless’ online portal where consumers are
rewarded with gift cards supplied by TheGiftCardGroup.com when they purchase a qualifying plan:
The online submission site and card fulfillment services provided by TheGiftCardGroup.com and TheHuntGroup
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6. Consumer-Facing PIN-based Programs:
Consumers or employees are provided with a unique PIN number embedded within a link (or via email or on/in-pak printing) and
directed to the reward site to redeem:
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7. Employee Recognition & Reward Programs
Typical Employee Reward Program: Referral sales are tracked, then a quarterly summary email is sent, personalized with each
employee’s ‘earned’ values, with a link to our Choose Your Reward™ site, where they select gift cards, which are then shipped to
their office, to their attention.
Personalized HTML email, web site and card fulfillment services provided by TheGiftCardGroup.com and TheHuntGroup
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8. Employee Recognition & Reward Programs
Our Employee Recognition & Rewards platform allows Managers to award reward PINs to employees, who then receive an
email that congratulates them and includes a link to the Choose Your Reward site, where they decide which gift card they want.
Cards are shipped from our in-stock gift card inventory. The sites can be fully branded to the client’s brand guidelines.
eMail is auto generated to
employee (cc to Manager).
Confirms reward, provides
username and password
and directs them to the
Employee Redemption site Email, web site and card fulfillment services provided by
TheGiftCardGroup.com and TheHuntGroup
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9. Online gift card customization and on-demand printing:
Full personalization and customization.
We can overprint your logo or message directly onto selected gift cards – or create a fully customized gift card for your event.
Use our online tools to create your own card... ....or you can work with our design team, who will create a
professional look for your card.
Customized and dimensional card carriers: Highly
personalizable envelopes and exclusive card carriers.
Personalization: Options include customized envelopes,
card carriers, variable text letters, wallets and more.
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10. INTRODUCING...The My Community Gift Card
Now you can create your own Business Community and enjoy the immediate benefits of offering gift cards that are filtered to
only work within your specified Community. Through a patented filtered process, we can create your Gift Card Community.
• Ideal for: Business Associations, Schools,
You pick your community of
Fundraising, Sales Channel Promotions, Chambers
retailers and/or destinations
of Commerce, as well as complimentary "Category"
and we will link them all
packaging of Travel, Dining, Entertainment,
together with one gift card that
Destination and Retail
will be accepted at each of the
specific locations, regardless of
• Create local, regional or national networks with
their POS systems.
complimentary business (lifestyles, retail locations
without standardized POS systems, etc.)
Think of...Dinner and a Movie...
Stores within a specified mall
• No special equipment
or region...link types of stores:
pet stores, “stay and play”,
• No capital expense
travel agents......
• Seamless on-boarding of new vendor partners
TheGiftCardGroup.com will manage all of the elements for you, including: Design, print, production, fulfillment,
distribution, order level replenishment, spend details and marketing support.
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11. INTRODUCING...PREPAID SHARED SERVICES
TheGiftCardGroup offers several services that can be utilized by card partners to expand their own corporate gift card reach, sales
and service offerings.
B2B/B2C Order Processing
• Personalization & Customization Affiliate and fully customized eCommerce
• Pick, Pack & Ship website development and hosting
• Merchant Services & Financial
Reconciliation
• Reporting & Account Management Plastic, eCard and virtual card management
Warehousing & Inventory Control
Carrier personalization and customization
Online gift card customization and
on-demand printing with full
personalization and customization or
co-branding.
Full customization packages for prepaid
reward cards from VISA®, MasterCard® and
American Express®
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12. Reward Currency Options Introducing: Conditional Value Rewards!
Our industry-exclusive Conditional Value Rewards provide the best possible
consumer reward experience and ease of execution for the stakeholder.
Consumers receive an un-activated reward or gift card at point of purchase, then
go online to answer a few simple questions (date, retailer, receipt #) and their
card is immediately loaded, providing near instant gratification and full
stakeholder reporting.
Prepaid Reward Cards: We offer fully customizable reward cards and card
carriers from the major brands in prepaid:
Customized and personalized cards support your brand right through to the
wallet! Lost or stolen cards are easily and quickly replaced.
Gift Cards: Consumers can Choose Your RewardTM from major retailer gift cards.
If you are sending sales reps to retailers to purchase cards, you’ve come to the right
place - our cards from category-leading retailers are GUARANTEED In-Stock for
immediate shipment of any size order.
Additional Services: We enable credit to account for subscription, energy, utility and Municipal services and provide
gift with purchase fulfillment directly to recipients. For the times when you require secure cheques,
we can add your logo and a personalized, customized letter or coupon.
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13. Fulfillment Services
Kitting, direct to retail or consumer fulfillment
• Gift Card Direct and Bulk Fulfillment
We process card orders of any size, then ship them
directly to individual recipients or in bulk
• Warehouse Services, Kitting
We provide long and short-term storage and offer full
kitting services and fulfillment to field reps, sales
channels and direct to consumers
• Consumer Offers and Contest Fulfillment Services
Includes contest online submission site (or via mail) and
prize or merchandise fulfillment
•On-line permission-based ordering
Provides visibility of available product or inventory for
reps or regional branches and is fulfilled upon pre-
determined corporate approval business rules
• Real-time inventory management
Inventory reporting in real-time lets you know exactly
what you have in stock at any time, what’s about to
expire and when you reach your pre-set minimum stock
levels – so you know exactly when to replenish
• Gift with Purchase
Our inventory and fulfillment software is integrated with
our validation systems to enable fast and efficient gift
with purchase distribution direct to consumer
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14. Fulfillment Services
Kitting, direct to retail or consumer fulfillment
The Hunt Group has extensive experience with professional Kitting services, offering fulfillment direct to consumers…
…as well as sales material, product launch kits, etc. directly to
field reps, retails outlets and sales channels.
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15. Online Distribution Requests
OLI™: Online Order & Inventory Management Tool
OLI™ is our proprietary online, permission-based ordering system that
allows agents or retailers to order directly online, however product is not
released until the appointed stakeholder approves the automatically
generated e-mail request.
• Review and manage your inventory with online, real-time status
• Submit orders directly to our fulfillment centre
• Multiple parties can submit their own orders and, based on the
business rules you establish, requests for approval are sent to
your designated contact via e-mail. Once you reply back as
approved, the product is shipped
• Review past and pending shipments
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16. Online Distribution Requests
Reports and Inventory Control:
ISIS™: Inventory & Shipping Information System Our robust, real-time, web-based reports are driven by ISIS™, our proprietary
Inventory Management software, now in its 8th Generation. The real-time reports can be customized and exported in multiple
formats and include:
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17. Personalization & Lettershop Services
• Full graphic design
We can design all of the material for your program, including point of sale,
web elements and html eMail
• Letter and cheque personalization
Our fully secured cheques are printed on 8.5” x 11”, providing room for a
personalized letter or an additional offer
• Intelligent insertion of flyers, coupons & direct mail elements
Our on-the-fly insertion services can provide a whole new way to communicate
to your customers within a vehicle that is already going to them
• Printing and distribution of addressed or bulk mail
No job is too big – or too small. We can help you with your mail campaign
from design and print to full distribution via Canada Post
• Printing of flyers, point of sale material, coupons, custom packaging
Our full service approach can take you from concept, to design, to print, to
distribution
Our graphics team can fully customize your mailing
material, including card carriers, envelopes, letters,
inserts and point of sale material
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18. Online Rebate and Reward Submission
Consumers enter their submission and proof of purchase online
Consumer site is hosted on our secure servers. It graphically maintains the look and feel of your website and offers a secure, easy
‘no mail-in’ solution. Consumers enter their contact information directly on the site and can upload or fax their scanned image of
their proof of purchase and other criteria, or be instantly validated from a standard POS extract or customer database.
Online Submission: Easy, fast and
convenient. More cost-effective and
provides enhanced communication over
traditional mail-in offers. than data entry.
Can include pull down model number
selection, surveys and more.
MAIL-IN or FAX OPTION:
Save on print and distribution costs as the
pre-populated form can be printed from
the site and sent in via mail or fax.
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19. Business Intelligence Reports
Web-based, On-demand, Real-time
Our full suite of online Business Intelligence reports gives you an exact snapshot of your program’s status, in real-time and
is easily downloaded in Excel or pdf. Data can be reported by sales territories, accruals, and more. Results are instantly
updated to our call centre agents and the consumer’s electronic record on the status site.
NOTE: Sample reports for demonstration purposes.
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20. eMail Campaigns
Full HTML eMail distribution:
THG can fully exploit your brand loyalty by creating and
sending full graphic html eMail campaigns to your customers
who have opted-in to receive new offers or learn more of
your company.
As we enter the data from your program’s submissions, we
gather and securely store the names and e-mail addresses of
those who accepted the opt-in, so we’re ready to go as soon
as you are. Supplement, categorize or segment data with
variable offers and messaging to drive traffic and sales.
Full Reporting: Our full suite of reports provides campaign
overview at a glance, including how many customers open
your eMail, clicks to your site and who has not opened, so
you can resend.
Each element has its own downloadable report.
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21. Refer-A-Friend Platform
Any program can be customized to add our Refer-A-Friend module:
Let your customers be your virtual sales force as they tell
their friends about your great deal – and earn even more
rewards.
Full, online report suite allows you to track live results,
including activity of each customer’s friends.
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22. Mobile Services
Includes both text messaging and SmartPhone applications
Mobile engages the consumer directly and focuses your other media and brand messages in a personal way
engage2mobile™ engage2mobile™
Text Messaging Services: Publishing to SmartPhones:
mNewsletters & Flyers: Content
Text2Win: Ideal for mall events or store
from your html newsletter can now
openings.
be published directly to BlackBerry®
Text2Save: Consumers can subscribe to and SmartPhone phonetops and
receive instant offers via text message automatically updated each time you
while in the store, or anytime, to receive publish.
savings on specific items. Drive back to your mobile site:
Content can provide links to drive
Text2Learn: Receive product detail right
consumers back to your mobile-
to phone or request how-to directions to
friendly site.
be sent via email.
Mobile Coupons/Deal of the Week:
Send2Phone: ‘Sticky’ from web to phone Flyers may be left at home, but your
customers always carry their phone.
Canadians sent 56.4 billion texts in 2010 - Is your brand part of the conversation?
There are currently more messages being sent and received than voice calls. More than 1.8 trillion text messages were sent in the
US from June 2009 – June 2010*, with 4.9 billion texts being sent each day. Wireless penetration has reached 93%. Text messaging
is on the rise amongst adults and business users, who represent the prime target demographics, with 88% of all teens, 63% of 18-
27’s and 31% of 28-39 years of age actively texting. In October, 2010, 68.1% of all U.S. mobile subscribers used text messaging.**
With our engage2mobile™ service, we can send text messages to any phone, on any network in North America while ensuring
Mobile Marketing Association Privacy Standards compliance.
* CTIA Semi-Annual Wireless Industry Survey
** ComScore Inc.
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24. • Bulk or Direct-Ship Gift Card Sales & Fulfillment Services
• B2B, B2C Fulfillment, including kitting and gift with purchase
• Choose Your RewardTM Option from Gift Cards from Leading National Retailers
• Online Gift Card Customization and Print On Demand Services
• Authorized InComm® B2B Merchant for Gift Card Sales and Fulfillment
• Authorized Distributor of VISA® and MasterCard® Prepaid Reward Cards
• eMail, Graphic, Lettershop, Direct Mail, Online and Print Services
• Instant Online, Mail-In Consumer and Incentive Reward Management
• Publishing Newsletters, Flyers, Coupons & Alerts to Mobile Devices
• Real Time, On-Demand Business Intelligence Web Report Suite
• Live, 24/7 Customer Care Support
Engaging consumers since 1988 1.800.365.4844 x233
February, 2012 NOTE: Images and trademarks used are owned by the respective corporate owners.
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Brands and images depicted are for presentation of program capabilities and are not necessarily meant to imply participation.