1. PERSONNAL DETAILS
OF
LULEKA FONO
Surname Fono
Name Luleka
Date of Birth 1984 March 16
Dependent 1
Nationality South African
Telephone No 0736964815 / 0716489356
Other Contacts 0730072941
Email Address Luleka.fono@alcon.con
lucreciafono@yahoo.com
Home Language Xhosa
Other English, Tswana, Sotho Zulu
Hobbies Reading, Excessing and listening to music
Home Address 4848 Half Break Street
Kaalfontein Ext 12
Midrand
1685

2. ABILITY AND SKILLS
Whilst able to work with others in a team and achieve desired
targets and goals. I pride myself on having ability to work with all
different people and believe in offering the best customer service
and assist others while maintaining a professional image. Honesty
is an integral part of me and I maintain that standard in my work
by being assertive and standing by work principles despite
opposition. I am a self-motivated person. When dealing with
people I rely on factual information and remain calm and focused
under pressure. I pride myself on being accurate, ability to
multitask, priorities workload and paying attention into details and
this result me in meeting all my deadlines.
EDUCATION AND TRAINING
High School Sharpeville Technical College
Highest Grade Passed Grade 12
Subjects English
Xhosa
Industrial Orientation N3
Industrial Organization & Planning N3
Supervision and Industrial N3
OTHER QUALIFICATIONS
College Quest Computer Skills Centre

3. Diploma Office Administration Diploma
Date of Course 03 December 2013
Subjects Introduction to Computer
Windows File Management
Speed Typing
MS Word (Module 1 & 2)
Excel (Module 1 & 2)
PowerPoint (Module 1 & 2)
Email
Practical Telephone
Customer Service
Business Documentation
Business English
Office Admin & Filling
Time Management & Punctuality
Keeping
Nido Health Care Worker
Course Health Care Worker
Year 2006
Subjects CPR
Assists Patients to the rehab
Assists patients with bathing

4. Assists patients with turnings
Assists patients with feeding
Assists with making beds
Do rounds and record it on the patient file
Marryland Business College
Course Receptionist
Year 2003
Subjects Introduction to computer
Speed Typing
MS Word (Module 1 & 2)
Customer Service
Keeping Diary
PowerPoint (Module 1 & 2)
Excel (Module 1 & 2)
Telephone Skills
Office Admin & Filling
Emails
EMPLOYMENT HISTORY
Employer Alcon Laboratories
Position Regulatory Affairs Assistant (Exporting)

5. Duration 15 Months (25 Oct 2015– 31 Dec 2016)
Duties Labelling and Safety updates
Safety Labelling for SACG/SA countries
Updating of Data bases
Manage projects and keep management
Informed of developments
Report on progress towards achieve –
Ments of objectives within the time –
Frame.
Required by Head of Regulatory Affairs
Provide feedback of all correspondence
With the distributors on the day of sub-
Mitted or received.
Assists with the administrative of prepa-
ration of submissions to variety Health
Authorities
To update all the regulatory data bases
With information regarding the sub-
Missions of safety labelling updates
Assists in printing out Tabs,making –
submissions copies and other admini-
strations related to the sumissions of –
update to the Health Authorities

6. Arrange with couriers for the uplifting of
Submissions packs to submit to distribu-
tors
Update iMedidata, Documentum, -
Integrity and Catalyst with information
Regarding the labelling safety update –
Submissions
Update information provided by the dis –
Stributors on the various data bases
To follow up with dstributors on the –
Receipt and submission status of pack –
To the Health Authorities
Ensure tabs are printed within timeline
Ensure that copies made are accurate
Respond to enquiries on daily basis
Inform the QAS to place stationery order
When stock level of the Tabs,binders –
Plastic covers and back covers
Follow up with distributors
Send shipment to various countries
Notify the distributors about the income-
ng shipment & File DHL Receipt
Follow up with the distributors on the –

7. Submissions status of the packs sent -
Through to them.
Compiling of submissions, printing,
Copies, scanning and making of tabs.
Assists with MCC Correspondences
Updating MCC correspondence tracker
Notify the team with the received MCC
Correspondences and certificates.
Do filling for SA products and SACG
Assists with recording of Samples for –
Destruction and retention samples
Update samples tracker for both docs
Assists with LMS Administration
Employer Riverside Auto Body
Position Reception & Client Service Assistant
Dates of Service 4 Months (May – August 2015)
Duties Welcoming all walk in client and –
Customers
Answering incoming calls and internally
Giving customers an appropriate answer
Questions regarding their vehicles

8. Call clients for collection of their cars
Type Quotations
General administration and payments
Photocopying, Faxing & making copies
Reason for Leaving End of Contract
Employer Health System Trust
Position Switchboard Operator
Dates of Service 2 months (December 2014 – Jan 2015)
Duties Welcoming all walk in clients and –
Customers
Receiving call on computer dialing –
System.
Giving customers an appropriate answer
To questions
Transfer calls to the relevant person
Assists with administrative work
Receiving parcels and direct them to -
to the relevant person
Boardroom coordinator
Purchasing stationery and filling
Reason for Leaving End of contract

9. Employer Sanofi Aventis
Position Regulatory Affairs Assistant
Dates of Service Two years (Jan 2013 – Oct 2014)
Duties Assisting in preparing MCC submissions
Administrative assistant
Ensure the electronic filling is done simu
tenuously such as that hard copies –
match up with electronically
Preparation of CD’s for Amendment –
applications.
Archive all regulatory documents that –
are older.
Arrange for the delivery of submissions-
to MCC.
Printing of tabs for all the submissions –
To MCC and making copies for our –
Inhouse copies
Filling of MCC correspondences in the –
appropriate file
Photocopying and binding of dossiers
Photocopying,collating and binding of
post-screening submissions to MCC
Printing of submissions due diligence –

10. assessment
Superseding of dossiers necessary
under supervision.
Organising of Regulatory affairs files –
and maintain the dossier room
Supersede of documents and replacing-
with the approved ones
Shred all expired confidential docu –
Ments
Assists with weekly MCC Payments & -
Promotional folders
Do CPP’s
Inserting Headers and Footers on the-
documents
Documents Managements
Liasing with metro files
Cheque Requisition
Page numbering and date stamping –
Onto a documents
Assist with section 21 orders
Taking minutes in all RA meetings and –
Send them to everyone
Reason for Leaving Retrenchment

11. Employer Aon South Africa
Position Reception and Switchboard Operator
Dates of Service 2011 Nov – March 2012
Duties Welcoming all incoming clients and –
customers
Answering incoming calls and internally
Working on computer dialing system
Assists on administration work
Processing Invoices
Boardroom coordinator
Transfer calls to the relevant person
Giving customer an appropriate answer-
to questions
Receiving parcels and direct them to –
The relevant person
Filling, Faxing, Photocopying and –
Other general work
Reason for Leaving Contracts
Employer SARS
Position Switchboard Operator
Dates of Service April 2012 – July 2012

12. Duties Answering all Incoming calls –
And direct them to relevant person
Working on a computer dialing system
Giving customers an appropriate answer
to questions
Transfer calls to relevant person
Assists with Administration
Do Filling
Reason for Leaving Contract
Employer Aon South Africa
Position Receptionist & Switchboard Operator
Duties Welcoming all incoming clients and –
customers
Answering incoming calls and internally
Working on computer dialing system
Assists on administration work
Processing Invoices
Boardroom coordinator
Transfer calls to the relevant person
Giving customer an appropriate answer-
to questions
Receiving parcels and direct them to –

13. The relevant person
Filling, Faxing, Photocopying and –
Other general work
Reason for Leaving Contracts
Employer Sanofi Aventis
Position Regulatory Affairs Assistant
Dates of Service 2011 Feb – November 2011
Duties Preparing of submissions to MCC
Organizing of regulatory files and –
Maintain the dossier filling room
Assisting with administration work
Filling of all MCC correspondence in –
the appropriate files
Printing of Dossiers due diligence
Superseding of dossiers when –
necessary under supervision
Page numbering, Printing, Photocopying
binding of submissions
Assists with section 21 orders
Typing corel draw labels and Tabs
Reason for Leaving End of Contract

14. Employer Saatchi and Saatchi
Position Receptionist
Dates of Service April 2010 – Nov 2010
Duties Welcoming all work in clients and –
Customers
Working on computer dialing system
Answering incoming calls and internally
Receiving parcels and direct them to the
relevant person
Boardroom coordinating
Purchasing of stationery and do filling
Giving customers an appropriate answer
To the question
Transfer calls to the relevant person
Assist with administration
Reason for Leaving Contract
Employer Digital Archiving System
Position Data Capture
Dates f Service 2006 Feb – 2007 December
Duties Capturing different forms for different –
Companies
Capturing documentation as well –

15. Ensuring that all information is entered –
Correctly as required
Ensuring good filling system is in good-
Place.
General Administration including –
Answering the phone when required to-
do so and assists at the reception
Capturing Invoices
Reason for Leaving pursued my career
Employer Netcare Rosebank Hospital
Position Healthcare Worker
Dates of Service 2008 Jan – 2009 Dec
Duties Assists patients to the rehab
Assists patients with bathing
Assists patient with bathing,feeding,
Turning and making bed
Assists with general work
Reason For Leaving Resigned
Employer Digital Archiving Syetem
Position Data capture
Date of service 2006 Feb – 2007 Nov

16. Duties Capturing different forms for different –
companies.
Capturing documentations as well –
Ensuring that all information is –
captured correctly
Ensuring good filling system are in place
General administration including –
answering the phone.
Capturing Invoice
Reason for leaving Contract
Employer Anthony Hinds Attorney
Position Filling Clerk
Dates of service 2005 March – Dec 2005
Duties Filling
Administration
Faxing & Photocopying
Printing
Taking out files from the cabinet
Record the files and take them back
Taking messages
End of contract
Reason for leaving End of Contract

17. REFERENCES
Company Name Alcon Laboratories
Contact Person Christine Letsoalo
Position Head of Regulatory
Contact Numbers 0118402300
Company Name Sanofi Aventis
Contact Person Monica Botha
Position Senior Specialist
Contact Numbers 011256-3886
Contact Person Graeme James
Position Head of RA
Contact Numbers 011-256-3755
Company Name Quintiles
Contact Person Abigail September
Contact Numbers 012-671-2241
Company Name Aon South Africa
Contact Person Linda Carragha
Position Manager

18. Contact Numbers 011-944-7000
Company Name Saatchi & Saatchi
Contact Person Patric
Contact Numbers 011-548-6000
Company Name Digital Archiving System
Contact Person Eschel Fakoe
Position Manager
Contact Numbers 011-447-1282
Company Name Rosebank Hospital
Contact Person Sister Joyce
Contact Numbers 011-728-7728
Company Name Only the Best
Contact Person Dominique & Ilan
Contact Numbers 011789-8282
Company Name Health System Trust
Contact Person Vuyokazi Lwana/Yandiswa
Contact Numbers 011-312-4532

19. Company Name Anthony Hinds Attorneys
Contact Person Sharusha Moodley/ 0117287728