About WGPS Property Management

Generate solutions and continuous improvements to the management of
facilities, reducing the use of resources and constantly improving the
performance of employees.
.
Mission
Vision
Manage properties through methods that allow a quantitative and
qualitative evaluation of services , reducing the variety in work processes ,
bringing as a result the true management facilities.
Values
Ensure a correct and transparent management with efficient use of all
resources.

Management Policy
Operation
• Valuing people as the
main element of
operations
• Make strategic
alliances
• Organization and
Discipline
• Respect and Business
Ethics
Development
• Lead
• Governance for
development
• Communication and
involvement
• Local operations ,
global vision
• Loyalty
Sustainability
• Transparency
Guarantee
• Legality
• Identifying trends
• Good practices
• Development Cultures
• Legacy for future
operations

With a working group of auditors,
accountants, lawyers , managers ,
engineers and architects, the WGPS ,
presents a correct and transparent
management model .
Our goal is to organize all stages of
services, standardize different forms of
work, facilitating the execution of tasks ,
using resources efficiently.
The recovery, maintenance and
preservation of buildings and meet the
expectations of customers is the result we
expect.

The WGPS believes that despite the various steps involved in the
work of the administration of facilities , professionals must have
many skills that are strategies in their day.
Our clients are varied, and this is something that requires our
flexibility .
Ensure and practice the rules and procedures of the company and
the Brazilian legislation, which has specific and strict laws for
buildings are skills of our professionals.
Our managers have technical , conceptual and human skills .

We believe the combination of these skills is essential to the
Facilities Manager , which makes it handy to understand the
demands and make decisions.
In each building the Facilities Manager solves problems , scales
resources , plan your application , develop strategies , make
diagnosis of situations , to take the most correct decision
possible.

For us, the facilities management is the area responsible for the
company's image, to create specific projects to meet the law and
all the indirect activities that increase the operating strategy of
companies .
Our leaders are generalists in the art of thinking and experts in the
science of acting .

The standardization of tasks, the use of indicators and
assessments of service level agreements , make our
operation method can evaluate quantitatively and
qualitatively all stages of services, meeting all the demands ,
without sacrificing the flexibility of each client.
Method of Operation

Management Team
25 years of experience in Quality area , in
ISO 9000 and ISO / TS 29001 .
Develops , implements and monitors the
quality management systems in the areas of
Project Engineering, Manufacturing ,
Construction and Assembly .
Train teams for the achievement of quality
services .
ANGELA DEPENTOR

A Career developed in management with
experience in logistics and supplies.
Creates technical reports .
Leads teams , focusing on cost reduction,
fault rectification , continuous
improvement and excellence in products
and services .
Should develop and implement
guidelines , identifying needs , planning ,
organizing , controlling and managing
plans and work programs .
BRUNO LUCIANO DEPENTOR
Management Team

22 years experience in Facilities , Properties ,
Building Maintenance and Quality.
Won first LEED Gold Certificate Rio de Janeiro
and the third LEED Brazil , with 66 points .
IES BRAZIL Consultant network.
Associated with the Institute of Service
Excellence.
Trains and develops professionals .
CHRISTIANE DURANTE
Management Team

Mechanical engineer with an MBA in Project
Management from FGV , with 29 years of
experience in the design and supervision of
projects and basic instrumentation of detail
implementation, installation and
commissioning of automation systems ( DCS
SCADA, PLC ) associated with developments
in areas of petroleum, petrochemical, mining
and power generation .
LUIZ CARLOS NERY
Management Team

Experience eight years in the areas of Administration
Building , Facilities, Utilities, Property Security and Real
Estate, corporate buildings in Triple A , with
performance rated by severe agreements of service
levels and KPIs .
Teaches professional development courses for WGPS
Property Management and performs consulting
activities in Building Inspection , as brazilian standards .
He worked as a Maintenance Engineer at “Senado
Business Center” building with 189,000 square meters ,
with four towers, divided into two buildings , with a
population of 10,340 people fixed and floating 3000 ,
considered the Triple A number one in Latin America,
with Petrobras as the only occupant.
He currently works as Operational Manager of
Petrobras Building, in downtown Rio de Janeiro .
LUIS EVANGELHO
Management Team

Biologist, MBA in Environmental Planning and
Management.
Experience in management , creation and
implementation of Waste Management Plan in the
areas of Environment in industry and buildings.
Manage contracts. Teaches professional
development courses for WGPS Property
Management and performs consulting activities in
sustainability.
Was the creator of Waste Management System in
the Corporate “Senado Business Center”, with
189,000 Square meters , four towers, divided into
two buildings , with fixed population of 10,340
people and 3,000 floating , with Petrobras as the
sole occupant.
VITOR TAVARES
Management Team

Director of Operations
16 years of experience in Operation Building ,
Facilities and Real Estate, developed in building
management Triple A , shopping malls and
residential buildings , with performance rated
by aggressive service level agreements .
Teach courses , seminars and lectures in the
Property Management segment.
After sixteen years working for other
companies , founded the WGPS World Group
Of Private Services, a property management
company.
LUIZ CLAUDIO ALMEIDA

Director of Property Management
Twenty years experience in the areas of Property
Management , Facilities, Real Estate and
Workplace Safety , developed in management,
offices Triple A , built with LEED , shopping malls
with performance rated by aggressive service
level agreements .
Recognized by the magazine Infra Business World
Character of Facilities and Real Estate in issue
151 (Brazilian facilities magazine) .
Write articles for magazines and portals Facilities
area, shares his experience in courses, seminars
and lectures.
MAYB FERREIRA

It is impractical and unacceptable in the economic vision in
environmental vision consider the buildings as disposable
products that could simply replacing by new construction when
their performance reaches levels below the required by its users.
This requires that the team WGPS understand that existing
buildings and new buildings should be maintained to meet
customer expectations .
Diagnosis

The WGPS believes that buildings are the physical support for
the direct or indirect holding of all productive activities , and
have a fundamental social value.
But , have a characteristic that differentiates it from other
products : they are built to meet their users for many years.
During this time, we become responsible to provide suitable
conditions for use, providing actions that change their initial
technical characteristics.
Diagnosis

The audit work and diagnosis of buildings, carried out by the
operational teams of the WGPS are made for risk assessment and
classified as irregularities and found flaws that could compromise
the safety, functionality, operability, health users, comfort,
affordability , durability and life.
We classify these risks as:
Diagnosis

 Critics
Cause damage to health and safety of people and the
environment, excessive loss of performance and functionality
causing downtime , increased maintenance costs and loss of life of
the buildings.
 Average
Cause partial loss of performance and functionality of the building
without impairing the operation of systems, and early
deterioration.
 Minimum
Cause little damage to the aesthetics or planned activity without
occurrence of risks and critical , and low or no damage to property.
The Risk Level Assessment

The views priorities by WGPS operational staff are arranged in
descending order according to degree of risk and intensity of
irregularities and failures found.
We base the assessment of the technical guidelines on the
classification of deficiencies found on the general state of
maintenance of the building, the conditions of use, problems that
compromise the integrity , safety and health of customers , the
appearance of a critical degree of risk situations eminent .
Classification of Risk Level

The audit work done by the WGPS identify , guide and prepare
reports and action plans for compliance with all relevant legal
requirements to buildings.
Introducing and implementing mechanisms that facilitate the
registration , updating and storing all documentation of each
audited building , ensuring compliance with the standards avoiding
tax problems , labor, environmental , civil and criminal .
Auditing

The maintenance of buildings is an issue that the importance has
grown , surpassing the thought that the steps of a building begin
when the building is delivered and when it comes into use.
The building inspection work of the WGPS is the analysis of the
risks offered to customers , the environment and property , on the
technical conditions of use , operation and maintenance of the
building, as the nature of environmental exposure.
Building Inspection

The surveys we perform are carried out in accordance with the
Brazilian technical standards , which assess the state of the
building and of its individual parts , made to guide conservation
tasks.
Risk analysis is separated into categories of irregularities and flaws
found in buildings, the level of risk associated with maintenance
factors , depreciation , health, safety , functionality , lifetime
commitment and performance loss.
Criteria Inspection Building

Identify irregularities and flaws that may impact the early loss of
actual performance or future of the elements and construction
systems , and reducing their expected useful life.
Criteria Inspection Building

Some Services Made By
The WGPS Team

Some Services Made By The WGPS Team
Residential Building Les Palais Botafogo - Rio de Janeiro
We evaluated all building facilities.
The items surveyed were the construction systems , its elements ,
compliance with current regulations , certifications, reports,
schedules, operating licenses,
among the following :

Building Installations
 Hydraulic .
 Gas installations .
 Electrical installations .
 Facilities Protection System Against Lightning .
 System installations of acclimatization.
 Exhaust System facilities.
 Facilities of Firefighting System.

Civil Facilities
 Structure.
 Waterproofing.
 External cladding in general.
 Frames.
 Roofs and tiling.
 Floors, walls and doors.

Devices and Equipment
 Power generator.
 Elevators.
 Automation Systems.

The activities of the WGPS are implementation, development and
monitoring of all tasks related to administrative management ,
financial , operational and human resources , buildings , between
the following :
Implementation, Development and Monitoring

Customer service.
Conducting tenders for contracts to provide services .
Responsibility for the performance of contractors, with service
level agreements, written in the contract , and monitored by
management tools, standardized according to the
characteristics of each building.

Staff Selection and Recruitment.
Responsibility to deploy, develop and monitor standards and
administrative , operational and financial procedures ,
standardized according to the characteristics of each building.
Responsibility to train , track and monitor constantly the
human resources to maintain the quality standards and way of
working.

Senado Business Center
Avenue Henrique Valadares, 28
Centro - Rio de Janeiro
Main Features
Building with 189.000 square meters with
four towers divided into two buildings
with a population of 10.340 people fixed
and floating 3000 , considered the Triple
A number one in Latin America, with
Petrobras as the sole occupant.

Facilities activities developed were planning,
startup and operation of contracts for
services as Petrobras standards, namely:
cleaning and building maintenance,
gardening and landscaping , waiter service,
messaging, logistical support, vehicles ,
carpet cleaning , pest control , cleaning of
facades , elevator operators , keychains, tank
cleaning and Moorhen mirrors, automated
access control , signaling and parking of
vehicles and supply of inputs , with
approximately 500 employees.

Petrobras simultaneously occupied by week two floors with 2900
square meters with capacity and infrastructure for 350 users , each
deck.
Facilities in both departments and in the
Safety , Environment and Health , during
construction and after the occupation of
each deck, planning activities were made
, management, operation , monitoring
and control, assessed through aggressive
complex SLA's and KPI' s.

To ensure compliance with the contracted service level
agreements , we had the idea of creating a project called Simple
Strategies for Aggressive SLA , which awarded employee
performance according to the results achieved by the teams.
With the support of suppliers ,
workers , such as those working in
the cleaning area and they were
the greatest team , were
rewarded with incentives that
were invitations to shows,
appliances , family travel, and
others.

In addition to the motivation for the
teams , supervisors also received
monthly awards according to their
performance evaluations .
These investments were easily
compensated by reducing the monthly
discounts caused by non-compliance
with service level agreements.
KPI GENERAL
Meeting the deadlines
ACHIEVEMENT REDUCTION IN PAY
CONTRACT
98 a 100 0%
95 a 97,99 0,25%
92 a 94,99 0,50%
89 a 91,99 0,75%
Inferior a 89 1%
KPI SPECIFIC SERVICES
Cleaning Services
ACHIEVEMENT REDUCTION IN PAY
CONTRACT
95 a 100 0%
90 a 94,99 1,75%
85 a 89,99 3,50%
80 a 84,99 5,25%
Inferior a 80 7%
KPI GENERAL
Customer Satisfaction
ACHIEVEMENT
REDUCTION IN PAY
CONTRACT
92 a 96,99 0,35%
87 a 91,99 0,70%
83 a 86,99 1%
Inferior a 83 1,25%

This work was recognized by the magazine Infra and published in
161. http://www.revistainfra.com.br/portal/Textos/?Destaques/14389/Indicadores-e-SLAs-

Shared Services Center of the Vale S.A
Avenue the Américas, 700
Barra da Tijuca – Rio de Janeiro
Main Features
Open space office building with
10,550 square meters, with fixed
population 1500 users and floating
2000.
The building has 1512 workstations,
152 heavy equipment, complex
climate control, 32 meeting rooms,
lounge, auditorium for 350 people,
hot drinks machines, cafeterias, living
area, medical center and 02 lifts.

Shared Services Center of the Vale S.A
The services were management, operation, supervision and
control of facilities service contracts, building maintenance
services and its equipment.
Managed services were cleaning, gardening, air conditioning
maintenance, automation, maintenance of elevators, pest
control, air quality and water, maintenance of power generators,
waiter and waitress services, supplies control, and others.

Coordinate connecting buildings management techniques and
versatility with efficient use of resources , in order to reduce the
variability in work processes, providing continuous improvements
in performance, without prejudice to the flexibility and always
supporting specific demands getting constant improvement in
quality of service delivery.
The WGPS believes that facilities management is a segment that
belongs to strategic area of organizations that enables companies
increase efforts to its core business.
Property Management

The WGPS features a full service menu for all building operations
in a multi-functional model , making it responsible for all
customer support services and the support activities and
infrastructure.
Property Management

We perform the following services
 We implement , develop and monitor the entire menu of
services.
 Control requests and customer demands.
 We use experts to specific demands.
 We coordinate all stages of customer service processes.
 We use methods to assess customer satisfaction.
 We manage contracts .
 We take care of operating expenses .
 We manage teams specialized in infrastructure.
Property Management

We perform the following services
 We take care of all Legal documentation, standards and
certifications .
 We manage and monitor all stages of rental buildings.
 We manage automated systems.
 We manage security and access control of buildings
 We manage all the waste system and environment of buildings.
 We manage consumption and water treatment.
 We manage the parking and transportation.
 We manage construction and renovations in buildings.
Property Management

Facilities With Austerity
Be diligent as ever in costs , the challenge was announced by the
president of Vale, Murilo Ferreira, the company's employees in
2012.
The balance of strict management is the diplomatic conduct.
Getting people help in achieving good results management was
our main goal.
We have adopted measures that have resulted in a reduction in
the consumption of water and energy , which reduced by more
than 25 % values.

Simple and efficient attitudes, such as replacing incandescent
lamps by less consumption , readjust the location of fixtures,
erasing earlier lights, increase a degree in HVAC system setpoint
and reduce the flow of water in the toilets , brought great gains.
Facilities With Austerity

Initiative recognized by the magazine Infra and published in the
special edition Green Squad.
http://www.revistainfra.com.br/portal/Textos/?Entrevistas/13262/Esquadr%C3%A3o-verde-

People are the focus for Quality in Service
The WGPS believes that the facilities management has three
bases : Customers , People and results and these columns of a
structural element, which is the catalyst among others, who are
the people.
We use methods that brought a relationship of loyalty and
empathy between managers and their teams, the company's
contract IMC Saste, a provider of maintenance services at
Petrobras Building.
The result of this work was a connection that added an
interdependence and complicity in the workers' relationship,
making possible the achievement of goals and success in the
work .

Goals that were evaluated by service level agreements that after
this program , increased 63% performance percentage to 80 %
in 60 days.
The success of this program has been recognized by the Union
of Workers of Rio de Janeiro Petrobras.
The Sindipetro - RJ and workers argue that
the change in the management of IMC ,
with the entry of a manager with a focus
on people management was a
breakthrough in labor relations.

http://fnpetroleiros.org.br/?p=7011

Efficiency in Building Condominiums Association
of “Novo Leblon”
The “Novo Leblon” is a small town in the center of Barra da
Tijuca, capitalist class neighborhood of Rio de Janeiro , with eight
buildings , water park, gym, bars and restaurants, two schools ,
churches, three woods, beach , marina, blocks tennis and
multipurpose, small farm, four commercial centers , banks , a
club , transportation services , and three ferries.

Efficiency in Building Condominiums Association
of “Novo Leblon”
We develop and implement the pioneering model of self-
management Building that during the last 28 years is executed
with absolute success.

Efficient Management and
Sustainable Building

Have bathrooms and changing rooms is a collective obligation
imposed by Brazilian law.
The need to supply and regular supply of materials for these sites
contributed to the buildings , clubs , schools , restaurants ,
churches, Brazilian merchant outlets to include in their upkeep ,
cost of purchasing these materials.
Supply Management

For this reason, buy quality products with lowest price and achieve
satisfactory delivery times , has become a major challenge for the
managers of the WGPS .
In order to reduce these costs and delivery times for these
products and improve logistics stages, the WGPS developed an
innovative project to supply and supply of these products.
Supply Management

Researchers say that a person produces daily, approximately 1.5 kg
of garbage.
To have a better use of all waste generated in buildings, the WGPS
proposes the customers a Selective Collection project, which by
citizenship , makes a contribution to the reduction of pollution of
soil , water and air providing improvements in quality of life, as
well as generating jobs , bringing financial return to the buildings,
and making eco-efficient.
Environment

There is much evidence that say the weather and other Earth
system processes are being altered by human activity. The most
easily recognized changes include an increase in global
temperature and sea level , and ocean acidification , all associated
with increased emissions of greenhouse gases.
Energy Efficiency

The WGPS developing energy efficiency strategies , believes this is
one of the fastest and most effective ways of reducing combat
climate change . Like the lighting which represents about 19 % of
global electricity consumption, significant savings are possible (
about 30 % ) , implementing effective solutions .
Energy Efficiency

Water availability in Brazil is very interesting. Statistics show that
about 70% of all water in Brazil is located in the Amazon region ,
occupied by only 7% of the population .
Compared to the Southeast region which holds about 42 % of the
population and provides 6 % of the Brazilian drinking water.
For this reason , this uneven population distribution of drinking
water brings a water stress in the Northeast , Midwest , Southeast
and South , especially among the urban centers , resulting even in
availability per capita similar to desert regions.
Hydro Governance

A Brazilian consumes approximately 354 liters of water a day just
in bathrooms, considering two baths, three brushing teeth and
three discharges.
354 liters per day , 2478 liters per week , 10,620 liters per month ,
129,210 liters of water per year .
This is equivalent to 177 2-liter bottles in one day.
An adult Brazilian 60 years , will have already spent more than 6.5
million liters of water, using more than 2.5 times the size of an
Olympic swimming pool ( 2.5 million liters ) .
Hydro Governance

Water resources demand management is the focus of WGPS
establishing policies and sustainable consumption strategies of
water in buildings.
Planning, management and the use of methods and specialized
techniques bring the understanding of Hydro Governance to
customer buildings.
With this program , create indicators that show , quantitatively
and qualitatively , the consumed volumes of water , to bring a
sense of conscious use and water consumption.
Hydro Governance

Building City Tower
Street Assembléia, 100
Centro - Rio de Janeiro
Building data
Office tower with 30 floors
Year Built 1983
Constructed Area: 25.553,29 square meters

Building City Tower
Environmental evolution
2010
Selective Collection
Deployment
2011
Sustainable
Attitudes
2012
Investment in New
Technologies
2013
Got the LEED
EB O&M Certificate
Bins replaced, creating a waste storage area, training sessions and campaigns
throughout the building population.
Deployment of new low-cost sustainable practices
as rational use of water , energy efficiency, use of
biodegradable chemicals and changes in equipment
operation and way of working .
Green roof, automatic irrigation,
replacement of outdoor air outlet,
independent measurement of water and
energy , led lighting , water saving devices .

Building City Tower
Important Data
In less than a year turned
250 kg of waste pruning the
gardens composting.

Building City Tower
Important Data
In one year we reduced the
consumption of 224,000
liters of water.

Building City Tower
Annual Result of Water Economy
Reduction in annual consumption of 2.332
million liters of water.
The economy was sufficient to meet the daily
water needs for drinking :
a population of about 39,000 inhabitants for 1
month.
a building with a population of 2,000 people
for about 19 months.

Building City Tower
Annual Result Energy Reduction
Reduction in energy consumption of 444,237.60 kWh.
The reduction in annual energy consumption was enough to power
569 households in popular Brazilian houses.

Building City Tower
Awarded Initiative
9 Environmental Brazil Award – AMCHAM

Building City Tower
Awarded Initiative
Best of the Year 2013 by the Brazilian Association of Facilities.

Building City Tower
Awarded Initiative
Finalist of the 9th Sustainability Award of the Brazilian Trade
Federation.

Hydro Governance
Art Museum of Sao Paulo - Assis Chateaubriand ( MASP )
The first project started in 2013 at the Art Museum of São Paulo Assis
Chateaubriand ( MASP ) .
One month after installation of saving technology, there was a 41.3%
reduction in water consumption.
The museum, visiting about two thousand people a day , on average
used 1.700 cubic meters of water per month , rising to 998 cubic
meters . Within a year, the MASP will have saved 8.424 cubic meters ,
the equivalent of 3.3 Olympic swimming pools.

About WGPS Property Management

About WGPS Property Management

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