Luis A. Rapini is seeking a position in operations management and business development. He has over 18 years of experience in industrial maintenance, automotive after-sales support, and operations management. Most recently, he has worked as a consultant to evaluate and improve operations procedures for a truck service center. He holds a BS in Industrial Engineering from Universidad Santa Maria in Venezuela.

1. Luis A. Rapini
luis_rapini@hotmail.com
Address: 1642 Beaconshire Rd., Houston, TX, 77077 Mobile: 832-613-7861
Personal Profile:
Started on the industrial sector assisting in diverse aspects rotating equipment and industrial machinery
preventive maintenance, service and minor project execution for 6 years, followed by the last 12 Years in the
automotive and industry in the after sales field with very exclusive brands as Ferrari, Maserati, Developed my
career working trough all departments of the after sales with varied personalities from factory directors and
technical auditors to maintenance employees currently working as business development consultant and
maintenance operations director.
Specific strengths include:
 Extensive knowledge with mechanical and industrial engineering practices and standards
 Comprehensive understanding of rotating equipment, industrial machinery, hydraulic systems, turbo
machinery, plc, testing, analysis and equipment performance evaluation.
 Very familiar with lubricants performance and related testing to determined potential failure.
 Hand on assembling and disassembling components to identify defects.
 Excellent communication and mediation skills
 Solving problems resourcefully with positive attitude
 adaptability to activities and situations which will require multitasking approach
 Experienced with multicultural background employees and fluent English, Spanish
 Highly motivated, organized working skills, team and goals oriented.
 Maintain continuous improvement and safety as the main core goal of my daily routine and always
think a way to make everything work better.
Professional Profile Highlights:
 Created work flow guidelines and proper paper work procedures to keep monitor of the work in
progress
 Duplicated gross sales for the fleet maintenance department

2.  15% yearly growth per year in the last 6 years helping the service department to be position on the
top 5 in the country
 Enforced and adapt factory after sales policies and procedures to repair protocols
 reduced warranty rejections to by enforcing by implementing technical policies procedures
 Implemented new repair work flow prioritizing warranty work and equipment down time.
 Understanding of just in time concept for parts related operations, high rotation inventory analysis.
 Implemented several service programs to bring customers back and adopt policies to increase customer
retention.
 High level of technical detail and quality expectations as product or service outcome
 Knowledge of customer loyalty, customer satisfaction and customer retention concepts
 Familiar with the logistics and supply and chain as key factor for the after sales activities in the after
sales environment
 Good understanding of Six Sigma applied to operations processes.
Professional Experience:
Trucknation Houston – Dallas Dec 2014 – Present
 Currently working as consultant evaluating and implementing new operations protocols for a service
center facility
 Completed procurement process for Diesel Particulate Filter cleaning machine and drive compressor
system from vendor selection, pricing analysis and installation to start up.
 Review operations and redesigned service flow protocol and standard routines
 Review and internally audit personnel productivity and completed changes in the department
accordingly to performance factors
 Review vendors and suppliers operative options, started analysis for parts availability and cut down
time fleet services turnaround
 Increased duplicated gross invoiced in three months.
 Assisting financial partner in their vehicle compliance before and during sales process
 Reduced vehicle comebacks by applying and enforcing strict equipment revisions
 Enforced dot compliance for fleet maintenance checks.
 Reviewed operations in Dallas office with main financial partner
 Identified deficiencies in the whole service operations and prioritize corrective action according to
importance
 Assisting our logistics partner with immediate service to reduce fleet down time
 Implemented immediate service diagnostic policy in our operations routine

3. Symbol Cars Inc. - Carisi Inc. Ferrari & Maserati of Houston Apr 2002 to Dec 2014
 Covering full range of activities and responsibilities as service shop manager and warranty director
facility director for Ferrari Maserati of Houston
 Assisted with new product repairs and updates for service
 Compile file with mechanical and electrical failure analysis reports in vehicles, engine, gearboxes,
hydraulic systems, describing and determining root cause and correction.
 Supervise operational flow and adopt new automotive after sales operations trends to help minimize
operational cost and expenses.
 Supervise and enforce brand compliance and service standards based on warranty audits guidelines.
 Assist new service personal for product introduction and training schedule.
 Planned and assist in multiple marketing events, product specialist presentations
 Assisted as technical support helping technicians to work and complete warranty work and customer
paid work following manufacturers repairs procedure under strict compliance
 Assisted Ferrari of Austin owner and general manager to standardize after sales operations, completed
evaluation and recommendations tasks to help reorganize business operations.
 Implemented and enforced operations safety policies to employees with the result of zero accidents
due to unsafe procedures
 Developed a Marketing plan for Maserati of Dallas pointing at reintroduction of the Maserati brand for
the sales district (Requirement for completing graduate specialization at University of Dallas)
Electro/Mechanical “La Paz”, 1994 to 2000
 Assisted in completion of a rotating equipment pm contract plan for Caribe Cement plant
 Participated in the selection for purchasing and installation process of soft starters for altitude and
azimuth for the satellite reception center adjustment motor drive.
 Assisting with performing and developing programs for rotating equipment maintenance
 Completed analysis reports with root cause description with the appropriate solution pm proposals.
 Hands on testing rotating equipment to ensure meet operational standards.
 Completed bearing upgrade evaluation for equipment performance and reliability
 Assisting with the rotating equipment assessment water pump sub-station work for Hydropaez San
Juan Venezuela
- Replacement of the pump motor with performance that exceed more than 5000 starts per
year.
- Assisting complete re-structuring of the station architecture in cooperation with Hydropaez
engineers in order to adapt new instrumentation technology and monitoring boards.
- Installation of mechanical and electric pressure starter to ensure constant volume and
pressure of water
 Assisted and performed pm services, in frame work, support for diverse heavy duty diesel industrial
equipment as compressors, power pants.

4. Education:
Specialization Certificate Marketing Management University of Dallas - Graduate School, Dallas, Texas, July
2002.
BS Industrial Engineering Universidad Santa Maria, Caracas, Venezuela July 2000.
Graduation Thesis:
B.S. Industrial Engineering – Thesis Work, Application of the total quality management to the design and flow
operations of a service facility, Grade 4.0
Keywords: Rotating Equipment, Lean Engineering, Operations Management, Operations Director, Service
Manager, Quality Control, Commissioning, Lean Six Sigma, Field Operations, Business Development, Automotive ,
fleet operations, Compressors, Diesel applications, pumps, testing, supervising, mechanical engineering, After
Sales, Liaison, Compliance,