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  by



LOVES             #GAUCSydney
DATA
Assigning	
  Value	
  to	
  Social	
  Media
                                      Benjamin	
  Mangold,	
  Loves	
  Data




Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney                       #GAUCSydney
Only	
  39%	
  of	
  marketers	
  connect	
  
                 social	
  media	
  to	
  results
                                        Forrester	
  ConsulCng	
  study	
  commissioned	
  by	
  Facebook	
  -­‐	
  December	
  2011




Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney                                                                                #GAUCSydney
Offsite
                                                                                                          Offline


                                                               Challenges

                                                                    MulCple	
  Data	
  Sources
                                                     hLp://blog.hootsuite.com/social-­‐media-­‐webinar/




Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney                                                           #GAUCSydney
ObjecCves


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney       #GAUCSydney
Brand



                                          Convert             Engage




Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney                #GAUCSydney
Content
                                                                   Growth

                                                                      Mentions
                                            Brand



                Convert                                   Engage
Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney                     #GAUCSydney
Brand



Convert                                       Engage
                                                                  Conversations

                                                              CTR

                                                          Churn

Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney                  #GAUCSydney
Brand




                           Goals                                Convert   Engage


                                   Value

           Saving                                         ROI


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney                       #GAUCSydney
The	
  economic	
  value	
  
             you	
  get	
  from	
  social	
  will	
  
              be	
  small	
  compared	
  to	
  
                    other	
  channels -­‐	
  Avinash

Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
Content                                            Branding


                                                                             Leads
                                       Conversions
                                                                           Support
                    Ecommerce                                  Community


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney                        #GAUCSydney
RegistraCon    Membership
                            Purchase
                                         TransacCon	
  Value



                                         Ecommerce


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
Value	
  ÷	
  Leads                                      $50,000	
  ÷	
  100	
  =	
  $50

    Calculated	
  Value                                                         Symbolic	
  Value



                                                             Goals
                                               EsCmated	
  Value
            RegistraCon	
  =	
  $40
                                                                      Watched	
  Video	
  =	
  $2

Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney                                     #GAUCSydney
Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
Campaign	
  Tags


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
http://www.lovesdata.com/products




                  facebook.com

                  social



                  Register Now

                  Facebook Ads




http://www.lovesdata.com/products?utm_source=
Campaign	
  Name       Source             Medium          Content	
  (op+onal)

LinkedIn	
  PromoCon   linkedin.com       social          Free	
  Tips


                       Social Media Tips
                       Free tips PDF. Get more out of
                       your social media. Download now.
                       From: Loves Data
Campaign	
  Name                         Source          Medium       Content	
  (op+onal)

 LinkedIn	
  PromoCon                     linkedin.com    social       Register	
  Now

 Facebook	
  Ads                          facebook.com    social       Learn	
  More

 TwiLer	
  Posts                          twiLer.com      social       Special	
  Offer



                              Data	
  available	
  in	
  sources	
  
                                 and	
  social	
  reports


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney                         #GAUCSydney
ALribuCon


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney     #GAUCSydney
Last	
  InteracCon	
  Conversion
                 Twitter
                                                          Google




         Assisted	
  Conversion


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney            #GAUCSydney
Would	
  you	
  miss	
  social?


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
Conversions                          Value




           Lost	
  Conversions!                           Lost	
  Revenue!


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney             #GAUCSydney
Compare	
  Channels


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
Google	
  AnalyCcs                                     Manual

 Channel                          Conversion	
  Rate      Revenue      Cost	
  /	
  Conversion   ROI

 Social	
  Networks              1.62%                    $6,379.80    $12.97                    36.03%

 Paid	
  Search                  5.38%                    $54,730.60   $14.33                    64.38%

 Organic	
  Search               3.73%                    $33,093.05   $5.46                     86.38%

 Display                         2.96%                    $15,890.00   $9.02                     25.40%

 Etc.




Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney                                            #GAUCSydney
Analysis


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney              #GAUCSydney
Organic	
  vs.	
  Paid


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney    #GAUCSydney
Leverage	
  paid	
  insights
 to	
  improve	
  organic
Computer	
  vs.	
  Mobile


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
How	
  can	
  the	
  mobile	
  
experience	
  be	
  improved?
Performance	
  by	
  Network

Social Network                     Conversion Rate        Revenue      Cost / Conversion   ROI

                   Computer        3.60%                  $15,104.00   $21.40              36.00%
Facebook
                   Mobile          1.20%                  $1,543.30    $40.50              15.00%

                   Computer        0%                     $0.00        –                   –
Twitter
                   Mobile          0%                     $0.00        –                   –

                   Computer        1.40%                  $658.40      $62.38              5.89%
LinkedIn
                   Mobile          0%                     $0.00        –                   –

                   Computer        4.70%                  $2,843.20    $4.30               180.00%
Google+
                   Mobile          1.50%                  $400.30      $1.30               78.00%

                   Computer
Etc.
                   Mobile
Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney                                        #GAUCSydney
Case	
  Study


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney          #GAUCSydney
Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
Tip:	
  Don’t	
  let	
  social	
  
             messages	
  distract	
  from	
  
             your	
  conversion	
  goals

Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
Tip:	
  Look	
  at	
  how	
  social	
  
   media	
  assists	
  conversions,	
  
   not	
  just	
  direct	
  conversions

Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
Social	
  is	
  valuable!


Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney   #GAUCSydney
Track	
  Micro	
  Conversions
                                                                   Track	
  Onsite	
  AcCvity


                                Next	
  Steps
                                                                  Segment
Compare	
  Performance

                                                          Track	
  Offline	
  Campaigns

Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney                            #GAUCSydney
Connect	
  with	
  us!
                                           www.lovesdata.com/social




Google	
  Analy+cs	
  User	
  Conference	
  –	
  Sydney               #GAUCSydney

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Assigning Value to Social Media

  • 1. Presented  by LOVES #GAUCSydney DATA
  • 2. Assigning  Value  to  Social  Media Benjamin  Mangold,  Loves  Data Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 3. Only  39%  of  marketers  connect   social  media  to  results Forrester  ConsulCng  study  commissioned  by  Facebook  -­‐  December  2011 Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 4. Offsite Offline Challenges MulCple  Data  Sources hLp://blog.hootsuite.com/social-­‐media-­‐webinar/ Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 5. ObjecCves Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 6. Brand Convert Engage Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 7. Content Growth Mentions Brand Convert Engage Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 8. Brand Convert Engage Conversations CTR Churn Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 9. Brand Goals Convert Engage Value Saving ROI Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 10. The  economic  value   you  get  from  social  will   be  small  compared  to   other  channels -­‐  Avinash Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 11. Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 12. Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 13. Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 14. Content Branding Leads Conversions Support Ecommerce Community Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 15. RegistraCon Membership Purchase TransacCon  Value Ecommerce Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 16. Value  ÷  Leads $50,000  ÷  100  =  $50 Calculated  Value Symbolic  Value Goals EsCmated  Value RegistraCon  =  $40 Watched  Video  =  $2 Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 17. Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 18.
  • 19. Campaign  Tags Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 20. http://www.lovesdata.com/products facebook.com social Register Now Facebook Ads http://www.lovesdata.com/products?utm_source=
  • 21. Campaign  Name Source Medium Content  (op+onal) LinkedIn  PromoCon linkedin.com social Free  Tips Social Media Tips Free tips PDF. Get more out of your social media. Download now. From: Loves Data
  • 22. Campaign  Name Source Medium Content  (op+onal) LinkedIn  PromoCon linkedin.com social Register  Now Facebook  Ads facebook.com social Learn  More TwiLer  Posts twiLer.com social Special  Offer Data  available  in  sources   and  social  reports Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 23. ALribuCon Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 24. Last  InteracCon  Conversion Twitter Google Assisted  Conversion Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 25.
  • 26. Would  you  miss  social? Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 27.
  • 28. Conversions Value Lost  Conversions! Lost  Revenue! Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 29. Compare  Channels Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 30. Google  AnalyCcs Manual Channel Conversion  Rate Revenue Cost  /  Conversion ROI Social  Networks 1.62% $6,379.80 $12.97 36.03% Paid  Search 5.38% $54,730.60 $14.33 64.38% Organic  Search 3.73% $33,093.05 $5.46 86.38% Display 2.96% $15,890.00 $9.02 25.40% Etc. Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 31. Analysis Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 32. Organic  vs.  Paid Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 33. Leverage  paid  insights to  improve  organic
  • 34. Computer  vs.  Mobile Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 35. How  can  the  mobile   experience  be  improved?
  • 36. Performance  by  Network Social Network Conversion Rate Revenue Cost / Conversion ROI Computer 3.60% $15,104.00 $21.40 36.00% Facebook Mobile 1.20% $1,543.30 $40.50 15.00% Computer 0% $0.00 – – Twitter Mobile 0% $0.00 – – Computer 1.40% $658.40 $62.38 5.89% LinkedIn Mobile 0% $0.00 – – Computer 4.70% $2,843.20 $4.30 180.00% Google+ Mobile 1.50% $400.30 $1.30 78.00% Computer Etc. Mobile Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 37. Case  Study Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 38. Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 39. Tip:  Don’t  let  social   messages  distract  from   your  conversion  goals Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 40. Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 41.
  • 42. Tip:  Look  at  how  social   media  assists  conversions,   not  just  direct  conversions Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 43. Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 44. Social  is  valuable! Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 45. Track  Micro  Conversions Track  Onsite  AcCvity Next  Steps Segment Compare  Performance Track  Offline  Campaigns Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney
  • 46. Connect  with  us! www.lovesdata.com/social Google  Analy+cs  User  Conference  –  Sydney #GAUCSydney