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Once upon a time…
   The power of a good <tech> story.




          ILEADU
         June 15, 2011
TechSoup for Libraries

                         What might be

      Listen       “that’s nothing”
      Share
      Learn
               }     to you may be an

                          “aha!”
                     to someone else.
What’s your challenge?




Flickr
user:
stuant33
TechSoupforLibraries.org = stuff

  FREE content           DONATED
  FREE events      +    Products
                         (save
80‐90%)
  FREE resources
This is how we do it: Spotlights
This is how we do it: Guest bloggers
Donated Products
    webinar & phone conferencing          *   FLICKR
    staff scheduling * refurbished   computers   * financial

   management *   FLIP VIDEO          * keyboarding     for
      patrons * educational software * photocopiers
  MICROSOFT * web site design * graphic design
 video cameras * virus protection * label makers *       donor

  management *   SYMANTEC * GIS (mapping) * Wikis
  ADOBE * hard drives * remote desktop * firewalls
postage machines *   enterprise applications telephony
                   * computer–based courses
Some topics we cover
This is how we do it: Webinars
 Coming up

                                     ed!)
    Register Your Organization hi v
                            a rc            PAST archived webinar:

                      (all
    Requesting a Donation

    Evaluating Digital Literacy
     Programs

    Green IT Programs                      Flip’n out at your library!


    Winning Grants
How we do it: we listen

• By phone
• By listservs
• At conferences
• By surveys, polls
• Drive bookmobiles
  to rural communities
• By blogs, Twitter, Flickr
How we do it: Tweet Chats
MaintainIT Project Cookbooks
BTOP grantee resource
Why do we do this?
  •Reinventing the
   wheel isn’t fun.
  •Stories are
   powerful.
  •You don’t know
   what might be
   happening in
   Tappahannock,
   VA.
A few good stories…
O   nce upon a time…


There was a librarian named Madeleine.


                 She wasn’t afraid to hack.
Madeleine had a problem


              $$$
Like a good librarian, she researched
“We now have a
 freeware self-checker
 that only cost us the
 price of the touch
 screen monitor, the
 scanner, an Internet
 connection and some
 retired hardware
 ($1200).”
            Madeleine Mundt
         Teton Cty Library, WY
TechSoup for ILEADU
O   nce upon a time…


There was an “IT Guy” named Steve.



            He hated reinventing the wheel.
Steve had a problem
Steve had a problem
           
"Why
don’t
we
talk
to

           other
libraries
in
Kansas
to

           see
what
they
use?"
Steve had a problem
           
"Why
don’t
we
talk
to

           other
libraries
in
Kansas
to

           see
what
they
use?"



                       Regional workshop, inviting
                       all library folk from Kansas
                       who deal with technology,
                       not just “IT Guys” like himself.

                                           Emporia
Public
Library
                                                    Emporia,
KS
TechSoup for ILEADU
O   nce upon a time…


There was librarian named Faye.



                          She was fearless.
“You can't fear that you're
going to screw up; you just
have to get in there and say,
'Okay, I'm going to learn how
to do this.'”




           Smithwelch
Public
Library
           Hearne,
TX
TechSoup for ILEADU
O   nce upon a time…


There was librarian named Bess.



              She was from Tappahannock,
VA
Bess needed $$$

 “When it comes to the library's
 computer network, we've been
 very much like Blanche Dubois,
 depending on the kindness of
 strangers.
 (insert breathy voice here.)”




                               Essex
Public
Library
                               Tappahannock,
VA
Adopt-a-Computer


 “Local organizations, businesses, or
 even individuals or families can adopt a
 computer by committing to donating
 $365 a year for three years.”
TechSoup for ILEADU
O   nce upon a time…


Corporations and coders combined forces…

                                …for good.
X      Li brary



Google, Microsoft, Yahoo!, NASA,
& the World Bank
Why does TechSoup replay   ?


 • To instill confidence
 • To promote your work
 • For advocacy
This is all great, but…




  How can YOU benefit from the stories
            around you?
Conferences (like this one!)
• Organize a session
  where librarians
  come together to
  share challenges
  and successes.
• Outsiders
  welcome!

                                              ARSL
2010,
Denver
CO

   “Don’t just be a sage on the stage, be a guide on the side.”
Book clubs
•Short texts, nothing heavy-duty (unless
 that’s what folks crave)
•Advocacy
 opportunity
•Outsiders
 welcome!
Meetups
•Get together to chat about technology
 challenges and solutions
•Get outside your library!
•Outsiders welcome!

                          Netsquared.org   Meetup.com




          Why
leave
the
fun
of
field
trips
to
the
kids?
Podcasts




 Maurice Coleman,
 Technical Trainer
Harford County (MD)
   Public Library
What makes a good story?



 "It's not the daily increase but daily decrease.
            Hack away at the unessential."
                                       - Bruce Lee
Elements of a good tech story

                        What might be

•Humble              “that’s nothing”
                       to you may be an
•Think daily grind
•Outcome-based           “aha!”
                       to someone else.
Homework!
Resources
 • TechSoup for Libraries: www.TechSoupforLibraries.org
 • Notes from a Great Conference: LibTech 2011 blog post
   – Broadband: Stories from the Field: http://broadband.wiki.techsoup.org/
   – NetSquared: http://netsquared.org
   – T is for Training: http://tisfortraining.wordpress.com
   – Steve Stone post:http://www.techsoupforlibraries.org/blog/sharing-it-
     experiences-from-kansas
   – Bess Haile posts: http://www.techsoupforlibraries.org/search/node/bess
     %20haile
   – Faye Hover spotlight: http://www.techsoupforlibraries.org/spotlight/faye-
     hover
   – Random Hacks of Kindness: http://www.rhok.org/
   – Madeline Mundt post: http://www.techsoupforlibraries.org/blog/a-cheap-er-
     self-checker-system
   – Photo credits:
      • Book clubs: flickr user New Jersey Library Association
      • Second life: flickr user joannamkay
      • Open book: flickr user Jo Naylor
TechSoup is here to help.
      sarah@techsoupglobal.org
          lori@lorireed.com

TechSoupforLibraries.org

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TechSoup for ILEADU

  • 1. Once upon a time… The power of a good <tech> story. ILEADU June 15, 2011
  • 2. TechSoup for Libraries What might be Listen “that’s nothing” Share Learn } to you may be an “aha!” to someone else.
  • 4. TechSoupforLibraries.org = stuff FREE content DONATED FREE events + Products (save
80‐90%) FREE resources
  • 5. This is how we do it: Spotlights
  • 6. This is how we do it: Guest bloggers
  • 7. Donated Products webinar & phone conferencing * FLICKR staff scheduling * refurbished computers * financial management * FLIP VIDEO * keyboarding for patrons * educational software * photocopiers MICROSOFT * web site design * graphic design video cameras * virus protection * label makers * donor management * SYMANTEC * GIS (mapping) * Wikis ADOBE * hard drives * remote desktop * firewalls postage machines * enterprise applications telephony * computer–based courses
  • 9. This is how we do it: Webinars Coming up ed!)  Register Your Organization hi v a rc PAST archived webinar: (all  Requesting a Donation  Evaluating Digital Literacy Programs  Green IT Programs Flip’n out at your library!  Winning Grants
  • 10. How we do it: we listen • By phone • By listservs • At conferences • By surveys, polls • Drive bookmobiles to rural communities • By blogs, Twitter, Flickr
  • 11. How we do it: Tweet Chats
  • 14. Why do we do this? •Reinventing the wheel isn’t fun. •Stories are powerful. •You don’t know what might be happening in Tappahannock, VA.
  • 15. A few good stories…
  • 16. O nce upon a time… There was a librarian named Madeleine. She wasn’t afraid to hack.
  • 17. Madeleine had a problem $$$
  • 18. Like a good librarian, she researched
  • 19. “We now have a freeware self-checker that only cost us the price of the touch screen monitor, the scanner, an Internet connection and some retired hardware ($1200).” Madeleine Mundt Teton Cty Library, WY
  • 21. O nce upon a time… There was an “IT Guy” named Steve. He hated reinventing the wheel.
  • 22. Steve had a problem
  • 23. Steve had a problem 
"Why
don’t
we
talk
to
 other
libraries
in
Kansas
to
 see
what
they
use?"
  • 24. Steve had a problem 
"Why
don’t
we
talk
to
 other
libraries
in
Kansas
to
 see
what
they
use?" Regional workshop, inviting all library folk from Kansas who deal with technology, not just “IT Guys” like himself. Emporia
Public
Library Emporia,
KS
  • 26. O nce upon a time… There was librarian named Faye. She was fearless.
  • 27. “You can't fear that you're going to screw up; you just have to get in there and say, 'Okay, I'm going to learn how to do this.'” Smithwelch
Public
Library Hearne,
TX
  • 29. O nce upon a time… There was librarian named Bess. She was from Tappahannock,
VA
  • 30. Bess needed $$$ “When it comes to the library's computer network, we've been very much like Blanche Dubois, depending on the kindness of strangers. (insert breathy voice here.)” Essex
Public
Library Tappahannock,
VA
  • 31. Adopt-a-Computer “Local organizations, businesses, or even individuals or families can adopt a computer by committing to donating $365 a year for three years.”
  • 33. O nce upon a time… Corporations and coders combined forces… …for good.
  • 34. X Li brary Google, Microsoft, Yahoo!, NASA, & the World Bank
  • 35. Why does TechSoup replay ? • To instill confidence • To promote your work • For advocacy
  • 36. This is all great, but… How can YOU benefit from the stories around you?
  • 37. Conferences (like this one!) • Organize a session where librarians come together to share challenges and successes. • Outsiders welcome! ARSL
2010,
Denver
CO “Don’t just be a sage on the stage, be a guide on the side.”
  • 38. Book clubs •Short texts, nothing heavy-duty (unless that’s what folks crave) •Advocacy opportunity •Outsiders welcome!
  • 39. Meetups •Get together to chat about technology challenges and solutions •Get outside your library! •Outsiders welcome! Netsquared.org Meetup.com Why
leave
the
fun
of
field
trips
to
the
kids?
  • 40. Podcasts Maurice Coleman, Technical Trainer Harford County (MD) Public Library
  • 41. What makes a good story? "It's not the daily increase but daily decrease. Hack away at the unessential." - Bruce Lee
  • 42. Elements of a good tech story What might be •Humble “that’s nothing” to you may be an •Think daily grind •Outcome-based “aha!” to someone else.
  • 44. Resources • TechSoup for Libraries: www.TechSoupforLibraries.org • Notes from a Great Conference: LibTech 2011 blog post – Broadband: Stories from the Field: http://broadband.wiki.techsoup.org/ – NetSquared: http://netsquared.org – T is for Training: http://tisfortraining.wordpress.com – Steve Stone post:http://www.techsoupforlibraries.org/blog/sharing-it- experiences-from-kansas – Bess Haile posts: http://www.techsoupforlibraries.org/search/node/bess %20haile – Faye Hover spotlight: http://www.techsoupforlibraries.org/spotlight/faye- hover – Random Hacks of Kindness: http://www.rhok.org/ – Madeline Mundt post: http://www.techsoupforlibraries.org/blog/a-cheap-er- self-checker-system – Photo credits: • Book clubs: flickr user New Jersey Library Association • Second life: flickr user joannamkay • Open book: flickr user Jo Naylor
  • 45. TechSoup is here to help. sarah@techsoupglobal.org lori@lorireed.com TechSoupforLibraries.org

Hinweis der Redaktion

  1. \n
  2. \n
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  4. \n
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  6. \n
  7. Flip: 149 for camera\nAt TSG: 170 for 2 plus a tripod\nWindows 7: $199 for professional upgrade; TSG: $8 \nSymantec endpt protection: $270 for 5 licenses; TSG: $25 for 5\n
  8. Gaming,\nPc management\nSecond life\nLaptop checkout\nCommunicating with techies\n
  9. \n
  10. \n
  11. \n
  12. \n
  13. Broadband Technology Opportunities Program (BTOP)\n
  14. \n
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  16. \n
  17. \n
  18. Within a day\n
  19. \n
  20. \n
  21. \n
  22. \n
  23. Bought software for the library that didn&amp;#x2019;t work. They spent time and money trying to solving, only deciding in the end to ditch it. \nThe idea was that we bring people together to share stories, and build a network of people who are experts, or who have experience in certain areas, so that we can continue to learn from each other and contact the right person for the right issue.\n
  24. Bought software for the library that didn&amp;#x2019;t work. They spent time and money trying to solving, only deciding in the end to ditch it. \nThe idea was that we bring people together to share stories, and build a network of people who are experts, or who have experience in certain areas, so that we can continue to learn from each other and contact the right person for the right issue.\n
  25. \n
  26. \n
  27. \n
  28. &quot;I&apos;m pretty old and my life has proven to me generally that there are very few things that you can&apos;t reverse. If you&apos;re very careful when you&apos;re setting up something you can go slowly and see, &apos;Okay, well this works&apos; and &apos;Okay, that&apos;s not a problem.&apos;&quot; \n
  29. \n
  30. \n
  31. \n
  32. Public should invest in the resources the library provides.\n
  33. \n
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  35. \n
  36. \n
  37. \n
  38. \n
  39. \n
  40. &amp;#xA0;\nI invite everyone to introduce themselves to someone sitting nearby who they do not know. Be chatty: tell them the neatest characteristic of their library. After a few minutes, I have them share their biggest tech challenge with their neighbor. The room fills with chatting, and I have to get all shooshy after a while to quiet the room. Everyone has a challenge! And then, I ask folks to share. Every single time, someone has experienced that problem, which is helpful in itself. Doesn&amp;#x2019;t it make you feel better to know that someone else has had the same issue? Funny how we gain comfort from a shared sense of mediocrity. And then, I ask the group if anyone has a solution. Hands pop up, everyone has ideas! That&amp;#x2019;s where the magic happens. Even if someone hasn&amp;#x2019;t experienced it, they likely have a suggestion on where to seek an answer. Librarians rock, don&amp;#x2019;t they? \n\nI want to add something about the mediocrity joke. It&amp;#x2019;s true that even understanding that something may be an issue, can influence another person to ask for help. Consider this: a librarian at a small library is challenged by technology. She believes that she&amp;#x2019;ll never quite get it, so she continues to pay someone to fix stuff when it appears to be broken. She goes to a conference and meets someone who tells her about a situation she&amp;#x2019;s had, too. Suddenly, she feels better, knowing that someone else has shared her pain. And, she understands now that the issue isn&amp;#x2019;t what she thought, but something else that can be fixed with relative ease. She still has someone else fix it, but the next time she has more information, and the confidence to tell her fixit person what needs to happen. Confidence. Knowledge. \n
  41. \n
  42. hold a meetup at another library! Tour the library, talk to the librarians, and use their meeting room to convene\n
  43. \n
  44. \n
  45. What makes a good story?\nSo we know how to organize it and where, and how to find resources on TechSoup, but what makes a good &lt;tech&gt; story? \n\nBe humble. Think about something that wasn&amp;#x2019;t going right. Tell why, and don&amp;#x2019;t be afraid to show yourself in imperfect light. People relate to problems, and can learn from your mistakes.\n&amp;#xA0;\nGet local. Think of what you do each day that makes something easier. Think hard. Do you say to yourself, &amp;#x201C;that&amp;#x2019;s nothing!&amp;#x201D; Well, I&amp;#x2019;m here to tell you that what might be &amp;#x201C;that&amp;#x2019;s nothing!&amp;#x201D; to you might be an &amp;#x201C;aha!&amp;#x201D; to someone else. \n&amp;#xA0;\nGood stories aren&amp;#x2019;t always bleeding edge. That&amp;#x2019;s not to say that bleeding edge isn&amp;#x2019;t valuable, it&amp;#x2019;s just that many times, it&amp;#x2019;s the tip that can be implemented today, without a committee or series of meetings or research paper that makes a positive change. And often, it&amp;#x2019;s the daily things that you never considered might be interesting to anyone else. \n&amp;#xA0;\nTalk about a change. An outcome that made things better.\n
  46. \n
  47. \n
  48. \n