Inbox is a consulting firm specialized in customer relationship management. They have 25 employees with expertise in data analysis, web development, and creating customized CRM solutions. Their services include auditing customer data and behaviors, creating segmentation profiles and scoring models, designing loyalty programs and marketing campaigns, and developing CRM tools to improve customer knowledge and relationships. Their approach involves guiding clients through all aspects of a CRM project from needs assessment to implementing a customized online CRM application to optimize customer marketing.

1. Introduction 01.02.10

6. The project BEHAVIOUR S INSIGHT S MONITORING CRM TOOLS Customer Information S ystem 360 °

7. Relational strategy & A ction plan Our vision Post factum Identif ication of current & future customers potential s C.I.S CUSTO M ERS BEH A VIORS Ticket Manage effectively actions plan Invest on t o customer potential s Loyalty program To enrich knowledge of Customer’s Life

9. Our approach

15. Appendixes

18. Credentials