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Geofencing and Location Marketing Success Stories 	


June 18, 2012	


MMA Educational Series	



                                              Sponsored by:
Overview	



All marketing is local. All the hard won customer insights of the past, are
being upended by the new culture of mobility. How we work, play and
shop is changing with location adding more precise demographic and
segmentation. Location technology, geofencing, social networks and
mobile messaging platforms are the canvas for marketers to paint time-
relevant, contextual messages and new opportunities for engaging
customers.
Today’s Agenda	



Key Learning Objectives 	

•  Location and geofencing technology 	

•  Geofencing for mobile marketing	

•  Typical location marketing success stories	

•  Best practices for geofencing
Today’s Speakers	



          Carolyn Hodge	

          Chief Marketing Officer 
          Locaid	

          chodge@loc-aid.com           	





          Jeff Hasen	

          Chief Marketing Officer
          Hipcricket	

          jhasen@hipcricket.com 	

            Moderator	
  
          @jeffhasen	

               	

                                             Michael Becker	

                                             Managing Director, North America 
                                             Marketing Association	

                                             michael.becker@mmaglobal.com
Questions  Answers 	





                          Don’t forget to Tweet about this session using
                                       hashtag: #MMAWeb
Geofencing	
  and	
  	
  
                                                                 Loca0on	
  Marke0ng	
  	
  
                                                                 Success	
  Stories	
  
                                                                 	
  
                                                                 	
  




                                                                                                                            	
  




©	
  2012	
  Locaid	
  Technologies,	
  Inc.	
  Intellectual	
  Property.	
  	
  All	
  rights	
  reserved.	
  Locaid,	
  the	
  Locaid	
  logo	
  and	
  all	
  other	
  Locaid	
  	
  
                 marks	
  contained	
  herein	
  are	
  trademarks	
  of	
  Locaid	
  Intellectual	
  Property	
  and/or	
  ATT	
  affiliated	
  	
  
                   companies.	
  All	
  other	
  marks	
  contained	
  herein	
  are	
  the	
  property	
  of	
  their	
  respecDve	
  owners.	
  
Locaid	
  Powers	
  Loca0on	
  Marketers	
  

    Locaid	
                          100%	
  OF	
                                   EVERY	
  MOBILE 	
                                                           FOR	
  ANY	
  
                                                                                                                                                                            	
  
   LOCATES	
   	
                    NETWORK         	
                                 DEVICE  	
                                                                LOCATION      	
  

  Locaid	
  runs	
  the	
                                                             Locaid	
  locates	
  350M	
  	
                                            Locaid	
  delivers	
  
   largest	
  LaaS	
  	
          Locaid	
  finds	
  every	
  
                                                                                       devices,	
  real-­‐0me.      	
                                         ubiquitous	
  loca0on.          	
  
                                device	
  on	
  the	
  network.	
  	
  
gateway	
  and	
  carrier	
                                                           No	
  app	
  to	
  download.       	
                                     Indoors	
  	
  and	
  out.	
  
                                    For	
  any	
  mobile	
  
       reach   	
                                                                    No	
  user	
  ac0on	
  needed.           	
                                GPS	
  and	
  CELL-­‐ID. 	
  
                                      applica0on.         	
  
                                                                                             Any	
  device.    	
                                             For	
  the	
  Fortune	
  1000.        	
  
                                                                                             Anywhere.       	
  




                                                                Copyright	
  ©	
  2012,	
  Locaid®	
  |	
  Patents	
  pending,	
  all	
  rights	
  reserved	
  |	
  ConfidenDal	
  |	
  www.loc-­‐aid.com	
  |	
  7	
  
Loca0on	
  Marke0ng	
  Ecosystem	
  
                                                                                       Get	
  special	
  	
  
                                                                                      offers	
  when	
  
                                                                                    you’re	
  on-­‐the-­‐go!




                                                                                  Text	
  “APP”	
  to	
  
                                                                                     462462




                                                           Marketers
  300mm+	
                      Customers                                                                              Agencies 
 Consumers	
                                                                                                            Platforms
(Smartphones	
  +	
  Cell	
  
     phones)	
  




                                                           Get	
  X/Y	
  


                                            Copyright	
  ©	
  2012,	
  Locaid®	
  |	
  Patents	
  pending,	
  all	
  rights	
  reserved	
  |	
  ConfidenDal	
  |	
  www.loc-­‐aid.com	
  |	
  8	
  
Poll Question #1	



Are you currently collecting customer location information in any of the
following ways?	

•  App based	

•  Network location for any purpose	

•  GeoIP	

•  In-store NFC, sensors or WiFi	

•  Don’t know
Primary	
  Loca0on	
  Sources	
  




                                                        100	
  Million	
  




                   Copyright	
  ©	
  2012,	
  Locaid®	
  |	
  Patents	
  pending,	
  all	
  rights	
  reserved	
  |	
  ConfidenDal	
  |	
  www.loc-­‐aid.com	
  |	
  10	
  
Geofencing:	
  A	
  defini0on	
  

•  A	
  geofence	
  is	
  a	
  virtual	
  perimeter	
  around	
  a	
  geographic	
  locaDon	
  
   allowing	
  marketers	
  to	
  deliver	
  the	
  right	
  message,	
  at	
  the	
  right	
  Dme,	
  and	
  
   to	
  the	
  right	
  person	
  
   	
  




	
  
	
  




	
  

                                              Copyright	
  ©	
  2012,	
  Locaid®	
  |	
  Patents	
  pending,	
  all	
  rights	
  reserved	
  |	
  ConfidenDal	
  |	
  www.loc-­‐aid.com	
  |	
  11	
  
Poll Question #2	



Have you run a geofence marketing campaign?	

•  Yes	

•  No
Elements	
  of	
  a	
  Geofence	
  Program	
  




        1	
                      2	
                             3	
                                                    4	
                                                   5	
  

Build list for opt-         Draw geofence            Setup rules for                                 Create alerts that take                                     Summarize and
    in device           perimeter – any size or   frequency of location                              location and time into                                     analyze results in
  enrollment                    shape                    fixes                                              context                                             geofence reports




                                                   Copyright	
  ©	
  2012,	
  Locaid®	
  |	
  Patents	
  pending,	
  all	
  rights	
  reserved	
  |	
  ConfidenDal	
  |	
  www.loc-­‐aid.com	
  |	
  13	
  
Poll Question #3	



Have you ever opted into a geofence promotion and received a
targeted message or push notification?	

•  Yes	

•  No
Typical	
  Geofencing	
  Use	
  Cases	
  

•  Market	
  research	
  and	
  customer	
  insights	
  
•  SMS,	
  and	
  MMS	
  campaigns	
  	
  
•  Event	
  markeDng	
  	
  sponsor	
  promoDon	
  
•  Banking,	
  retail,	
  gaming	
  	
  hospitality	
  
	
  




                                             Copyright	
  ©	
  2012,	
  Locaid®	
  |	
  Patents	
  pending,	
  all	
  rights	
  reserved	
  |	
  ConfidenDal	
  |	
  www.loc-­‐aid.com	
  |	
  15	
  
Poll Question #4	



Are you planning to do any geofence marketing in the next 6 months?	

•  Yes	

•  No
Emerging	
  Prac0ces	
  for	
  Smart	
  Geofencing	
  

	
  
•  Start	
  building	
  your	
  database	
  and	
  opt-­‐in	
  for	
  locaDon	
  offers	
  now.	
  	
  
   Transparency	
  and	
  relevance	
  trump	
  privacy.	
  
•  Know	
  your	
  customer	
  through	
  locaDon	
  research,	
  understand	
  traffic	
  
   paVerns.	
  	
  
•  Hardest	
  part	
  is	
  creaDng	
  relevance	
  	
  locaDon	
  offers	
  that	
  bring	
  the	
  rich	
  
   context	
  together.	
  
•  Make	
  it	
  clear	
  and	
  measurable.	
  
	
  	
  
	
  


                                               Copyright	
  ©	
  2012,	
  Locaid®	
  |	
  Patents	
  pending,	
  all	
  rights	
  reserved	
  |	
  ConfidenDal	
  |	
  www.loc-­‐aid.com	
  |	
  17	
  
Proximity	
  Marke0ng	
  –	
  Success	
  Story	
  


         The	
  North	
  Face	
  
          •  Business	
  objecDve:	
  Drive	
  store	
  traffic	
  	
  
          •  Alert	
  opted-­‐in	
  customers	
  when	
  they	
  are	
  
             geographically	
  close	
  to	
  a	
  North	
  Face	
  store	
  
          •  Over	
  1,000	
  geo-­‐fences	
  created	
  in	
  and	
  
             around	
  New	
  York,	
  San	
  Francisco,	
  SeaVle	
  
             and	
  Boston	
  


                              TNF:	
  The	
  new	
  spring	
  sale	
  for	
  
                              running	
  apparel	
  has	
  hit	
  the	
  
                              stores!	
  Check	
  it	
  out	
  @	
  TNF	
  
                              Downtown	
  SeaVle.	
  




18	
  
                                                                                Copyright	
  ©	
  2012,	
  Locaid®	
  |	
  Patents	
  pending,	
  all	
  rights	
  reserved	
  |	
  ConfidenDal	
  |	
  www.loc-­‐aid.com	
  |	
  18	
  
Loyalty	
  Marke0ng	
  –	
  Success	
  Story	
  




                    Copyright	
  ©	
  2012,	
  Locaid®	
  |	
  Patents	
  pending,	
  all	
  rights	
  reserved	
  |	
  ConfidenDal	
  |	
  www.loc-­‐aid.com	
  |	
  19	
  
Event	
  Marke0ng	
  –	
  Success	
  Story	
  
         Molson	
  Canadian	
  Hockey	
  House	
  
            •  ApplicaDon	
  launched	
  at	
  Opening	
  Ceremonies/2010	
  Winter	
  Olympics	
  
            •  Molson	
  Coors’	
  provided	
  a	
  robust	
  experience	
  leveraging	
  locaDon-­‐based	
  
               services	
  for	
  consumer	
  to	
  obtain	
  the	
  closest	
  Hockey	
  House	
  
            •  Consumers	
  see	
  adverDsed	
  short	
  code	
  to	
  join	
  Hockey	
  House	
  and	
  receive	
  
               link	
  to	
  home	
  page	
  
            •  Or,	
  log	
  into	
  Molson	
  Canadian	
  Hockey	
  House	
  mobile	
  web	
  page	
  (to	
  find	
  
               other	
  Hockey	
  Houses)	
  	
  	
  

         Results	
  exceeded	
  expecta0ons	
  
            •  Expected	
  5%	
  response	
  rate	
  	
  
            •  Actual	
  response	
  rate	
  was	
  10%	
  




20	
  
                                                              Copyright	
  ©	
  2012,	
  Locaid®	
  |	
  Patents	
  pending,	
  all	
  rights	
  reserved	
  |	
  ConfidenDal	
  |	
  www.loc-­‐aid.com	
  |	
  20	
  
Marketers	
  Locate	
  with	
  Locaid	
  

                                                       Problem:	
  Marketers	
  cannot	
  reach	
  mobile	
  customers	
  with	
  local	
  offers	
  
                                                       Solu0on:	
  Locaid	
  API	
  in	
  SMS	
  campaign	
  plaiorm	
  hits	
  all	
  devices,	
  all	
  the	
  
                                                                  Dme	
  
                                                       Success:	
  	
  ROI	
  liks	
  from	
  markeDng	
  spend	
  with	
  right	
  place,	
  right	
  Dme	
  
                                                                      SMS	
  offers	
  and	
  “knowing	
  where	
  the	
  customer	
  is”	
  


                             Agencies	
  and	
  brands	
  
                             incorporate	
  API	
  in	
  a	
  
                               majer	
  of	
  weeks	
  




                                                                   Locaid	
  API	
  in	
  the	
  
                                                                    leading	
  mobile	
  	
  
                                                                 campaign	
  plaiorms	
  
                                                                        today	
  



   Brands,	
  mobile	
                        Marketers	
  select	
                                 Locaid	
  locates	
  device	
                        Locaid	
  Geofence	
  API	
                               Locaid	
  customers	
  
agencies	
  pull	
  API	
  into	
             loca0on	
  op0ons,	
                                      without	
  app	
                                   enables	
  pinpoint	
                                   ramping	
  to	
  larger	
  
  mobile	
  plaiorm         	
              schedules	
  and	
  alerts	
                                  download        	
                                   targe0ng   	
                                       campaigns	
  in	
  2013  	
  




                                                                                                        Copyright	
  ©	
  2012,	
  Locaid®	
  |	
  Patents	
  pending,	
  all	
  rights	
  reserved	
  |	
  ConfidenDal	
  |	
  www.loc-­‐aid.com	
  |	
  21	
  
Q  A 	



            Carolyn Hodge	

            Chief Marketing Officer 
            Locaid	

            chodge@loc-aid.com                 	





            Jeff Hasen	

            Chief Marketing Officer
            Hipcricket	

            jhasen@hipcricket.com        	

            @jeffhasen	

                             Moderator	
  
              	


                                                     Michael Becker	

                                                     Managing Director, North America 
                                                     Marketing Association	

                                                     michael.becker@mmaglobal.com
Upcoming Events  Programs	




•  MMA CEO/CMO Summit – Dominican Republic (July 15 – 17)	

•  Advertising Week Mobile Summit  Global Expo – New York (October 2-3)	

•  The SMARTIES – New York (October 3) 	

•  MMA LATAM Forum - Miami (November 28 – 29)	

	

	

Visit www.mmaglobal.com/events for more details on future events and
webinars 	



      Planning for 2012, contact Michael Becker at northamerica@mmagobal.com to get involved
Thank You 	





                            ADDITIONAL RESOURCES

                                •  www.loc-aid.com	

                              •  www.hipcricket.com	

                              •  www.mmaglobal.com	

                        •  https://geofencedemo.loc-aid.com 	

                                          	


       Sign up for the MMA                             Search for partners or get listed at the
       SmartBrief:                                     Mobile Marketing Industry Directory:
       www.smartbrief.com/mma	

                       www.mobilemarketingindustrydirectory.com	

       	
  

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Geofencing and Location Marketing Success Stories

  • 1. Geofencing and Location Marketing Success Stories June 18, 2012 MMA Educational Series Sponsored by:
  • 2. Overview All marketing is local. All the hard won customer insights of the past, are being upended by the new culture of mobility. How we work, play and shop is changing with location adding more precise demographic and segmentation. Location technology, geofencing, social networks and mobile messaging platforms are the canvas for marketers to paint time- relevant, contextual messages and new opportunities for engaging customers.
  • 3. Today’s Agenda Key Learning Objectives •  Location and geofencing technology •  Geofencing for mobile marketing •  Typical location marketing success stories •  Best practices for geofencing
  • 4. Today’s Speakers Carolyn Hodge Chief Marketing Officer Locaid chodge@loc-aid.com Jeff Hasen Chief Marketing Officer Hipcricket jhasen@hipcricket.com Moderator   @jeffhasen Michael Becker Managing Director, North America Marketing Association michael.becker@mmaglobal.com
  • 5. Questions Answers Don’t forget to Tweet about this session using hashtag: #MMAWeb
  • 6. Geofencing  and     Loca0on  Marke0ng     Success  Stories         ©  2012  Locaid  Technologies,  Inc.  Intellectual  Property.    All  rights  reserved.  Locaid,  the  Locaid  logo  and  all  other  Locaid     marks  contained  herein  are  trademarks  of  Locaid  Intellectual  Property  and/or  ATT  affiliated     companies.  All  other  marks  contained  herein  are  the  property  of  their  respecDve  owners.  
  • 7. Locaid  Powers  Loca0on  Marketers   Locaid   100%  OF   EVERY  MOBILE   FOR  ANY     LOCATES     NETWORK   DEVICE   LOCATION   Locaid  runs  the   Locaid  locates  350M     Locaid  delivers   largest  LaaS     Locaid  finds  every   devices,  real-­‐0me.   ubiquitous  loca0on.   device  on  the  network.     gateway  and  carrier   No  app  to  download.   Indoors    and  out.   For  any  mobile   reach   No  user  ac0on  needed.   GPS  and  CELL-­‐ID.   applica0on.   Any  device.   For  the  Fortune  1000.   Anywhere.   Copyright  ©  2012,  Locaid®  |  Patents  pending,  all  rights  reserved  |  ConfidenDal  |  www.loc-­‐aid.com  |  7  
  • 8. Loca0on  Marke0ng  Ecosystem   Get  special     offers  when   you’re  on-­‐the-­‐go! Text  “APP”  to   462462 Marketers 300mm+   Customers Agencies Consumers   Platforms (Smartphones  +  Cell   phones)   Get  X/Y   Copyright  ©  2012,  Locaid®  |  Patents  pending,  all  rights  reserved  |  ConfidenDal  |  www.loc-­‐aid.com  |  8  
  • 9. Poll Question #1 Are you currently collecting customer location information in any of the following ways? •  App based •  Network location for any purpose •  GeoIP •  In-store NFC, sensors or WiFi •  Don’t know
  • 10. Primary  Loca0on  Sources   100  Million   Copyright  ©  2012,  Locaid®  |  Patents  pending,  all  rights  reserved  |  ConfidenDal  |  www.loc-­‐aid.com  |  10  
  • 11. Geofencing:  A  defini0on   •  A  geofence  is  a  virtual  perimeter  around  a  geographic  locaDon   allowing  marketers  to  deliver  the  right  message,  at  the  right  Dme,  and   to  the  right  person           Copyright  ©  2012,  Locaid®  |  Patents  pending,  all  rights  reserved  |  ConfidenDal  |  www.loc-­‐aid.com  |  11  
  • 12. Poll Question #2 Have you run a geofence marketing campaign? •  Yes •  No
  • 13. Elements  of  a  Geofence  Program   1   2   3   4   5   Build list for opt- Draw geofence Setup rules for Create alerts that take Summarize and in device perimeter – any size or frequency of location location and time into analyze results in enrollment shape fixes context geofence reports Copyright  ©  2012,  Locaid®  |  Patents  pending,  all  rights  reserved  |  ConfidenDal  |  www.loc-­‐aid.com  |  13  
  • 14. Poll Question #3 Have you ever opted into a geofence promotion and received a targeted message or push notification? •  Yes •  No
  • 15. Typical  Geofencing  Use  Cases   •  Market  research  and  customer  insights   •  SMS,  and  MMS  campaigns     •  Event  markeDng    sponsor  promoDon   •  Banking,  retail,  gaming    hospitality     Copyright  ©  2012,  Locaid®  |  Patents  pending,  all  rights  reserved  |  ConfidenDal  |  www.loc-­‐aid.com  |  15  
  • 16. Poll Question #4 Are you planning to do any geofence marketing in the next 6 months? •  Yes •  No
  • 17. Emerging  Prac0ces  for  Smart  Geofencing     •  Start  building  your  database  and  opt-­‐in  for  locaDon  offers  now.     Transparency  and  relevance  trump  privacy.   •  Know  your  customer  through  locaDon  research,  understand  traffic   paVerns.     •  Hardest  part  is  creaDng  relevance    locaDon  offers  that  bring  the  rich   context  together.   •  Make  it  clear  and  measurable.         Copyright  ©  2012,  Locaid®  |  Patents  pending,  all  rights  reserved  |  ConfidenDal  |  www.loc-­‐aid.com  |  17  
  • 18. Proximity  Marke0ng  –  Success  Story   The  North  Face   •  Business  objecDve:  Drive  store  traffic     •  Alert  opted-­‐in  customers  when  they  are   geographically  close  to  a  North  Face  store   •  Over  1,000  geo-­‐fences  created  in  and   around  New  York,  San  Francisco,  SeaVle   and  Boston   TNF:  The  new  spring  sale  for   running  apparel  has  hit  the   stores!  Check  it  out  @  TNF   Downtown  SeaVle.   18   Copyright  ©  2012,  Locaid®  |  Patents  pending,  all  rights  reserved  |  ConfidenDal  |  www.loc-­‐aid.com  |  18  
  • 19. Loyalty  Marke0ng  –  Success  Story   Copyright  ©  2012,  Locaid®  |  Patents  pending,  all  rights  reserved  |  ConfidenDal  |  www.loc-­‐aid.com  |  19  
  • 20. Event  Marke0ng  –  Success  Story   Molson  Canadian  Hockey  House   •  ApplicaDon  launched  at  Opening  Ceremonies/2010  Winter  Olympics   •  Molson  Coors’  provided  a  robust  experience  leveraging  locaDon-­‐based   services  for  consumer  to  obtain  the  closest  Hockey  House   •  Consumers  see  adverDsed  short  code  to  join  Hockey  House  and  receive   link  to  home  page   •  Or,  log  into  Molson  Canadian  Hockey  House  mobile  web  page  (to  find   other  Hockey  Houses)       Results  exceeded  expecta0ons   •  Expected  5%  response  rate     •  Actual  response  rate  was  10%   20   Copyright  ©  2012,  Locaid®  |  Patents  pending,  all  rights  reserved  |  ConfidenDal  |  www.loc-­‐aid.com  |  20  
  • 21. Marketers  Locate  with  Locaid   Problem:  Marketers  cannot  reach  mobile  customers  with  local  offers   Solu0on:  Locaid  API  in  SMS  campaign  plaiorm  hits  all  devices,  all  the   Dme   Success:    ROI  liks  from  markeDng  spend  with  right  place,  right  Dme   SMS  offers  and  “knowing  where  the  customer  is”   Agencies  and  brands   incorporate  API  in  a   majer  of  weeks   Locaid  API  in  the   leading  mobile     campaign  plaiorms   today   Brands,  mobile   Marketers  select   Locaid  locates  device   Locaid  Geofence  API   Locaid  customers   agencies  pull  API  into   loca0on  op0ons,   without  app   enables  pinpoint   ramping  to  larger   mobile  plaiorm   schedules  and  alerts   download   targe0ng   campaigns  in  2013   Copyright  ©  2012,  Locaid®  |  Patents  pending,  all  rights  reserved  |  ConfidenDal  |  www.loc-­‐aid.com  |  21  
  • 22. Q A Carolyn Hodge Chief Marketing Officer Locaid chodge@loc-aid.com Jeff Hasen Chief Marketing Officer Hipcricket jhasen@hipcricket.com @jeffhasen Moderator   Michael Becker Managing Director, North America Marketing Association michael.becker@mmaglobal.com
  • 23. Upcoming Events Programs •  MMA CEO/CMO Summit – Dominican Republic (July 15 – 17) •  Advertising Week Mobile Summit Global Expo – New York (October 2-3) •  The SMARTIES – New York (October 3) •  MMA LATAM Forum - Miami (November 28 – 29) Visit www.mmaglobal.com/events for more details on future events and webinars Planning for 2012, contact Michael Becker at northamerica@mmagobal.com to get involved
  • 24. Thank You ADDITIONAL RESOURCES •  www.loc-aid.com •  www.hipcricket.com •  www.mmaglobal.com •  https://geofencedemo.loc-aid.com Sign up for the MMA Search for partners or get listed at the SmartBrief: Mobile Marketing Industry Directory: www.smartbrief.com/mma www.mobilemarketingindustrydirectory.com