1. Liza Deschapell
7823 NW 110 Ave, Miami, FL 33178
305-606-1512 / lizadeschapell@hotmail.com
OBJECTIVE
Effective and results-driven
individual seeking a position
PROFESSIONAL EXPERIENCE
Medical Office Coordinator July 2014-present
HCA Healthcare - Miami, FL
with a organization where I can
utilize my skills and experience to
contribute to the success of the
organization while enhancing my
professional and personal
growth.
SKILLS
 15+ Years in Customer Service
& Administrative Field
 Knowledge of
-Insurance billing & collecting
-Medical terminology &
procedures
• Directs, supervises and coaches
front office
• Problem solving and conflict
resolution
• Assists physicians, employees and
patients
• First hand IT support
• Office supply administrator
• Mentoring new hires for office
responsibility based on role
• Assist Office Manager
• Supervises flow of the clinic
• Knowledge of organization policies,
procedures
•Billing department Supervisor
•Creates productivity reports
•Charge entry
•Handles denials and appeals
•Enters Patient demographics
• Medical staff correspondence
distribution
-ICD-9 & ICD-10 basic training
SOFTWARE
QuickBooks Pro
Microsoft Office
Ingenious Med
Everest Software
eClinicalWorks
HCare
EDUCATION
Western Governor's University
Bachelor of Science
Business Management
2017 expected
Miami Dade Community College
Associate of Arts - Psychology
2011
LANGUAGES
English & Spanish
TRAINING CERTIFICATES
HIPAA Privacy
Code of Conduct
Front Office Medicare
Medical Biller May 2012-June 2014
•Inpatient/Outpatient
Charge Entry
•Trauma and Orthopedic billing
•Answer incoming calls
•Denial management
•Productivity reports for physicians
•Charge lag reporting
• Insurance verification
•Insurance Authorizations
Medical Office Specialist-Medical Office ENT Oct 2010 - May 2012
•Office assistant
•Appointment Scheduler
•Patient demographics
•Insurance denials
•Charge Entry
•Collection and Deposit
•Insurance verification
•Obtain Authorizations
•Answer phones
•Manage incoming emails
•Maintain patient files
•Mail distribution
•Greet patients
•Patient demographics
Web sales – Broadcast Wholesale Radio Industry Nov 2004 - May 2010
Broadcast Depot Corporation, Miami, Fl.
•Handle Purchase orders
•Create Sales Orders
•Customer service
•Vendor and Supplier contact
•Incoming phone calls
•Backup Invoicing department
•Web sales
•Managed Order status

2. Liza Deschapell
7823 NW 110 Ave, Miami, FL 33178
305-606-1512 / lizadeschapell@hotmail.com
Passport Onesource
Medicare Secondary Payer
Modifiers
ICD-10-CM Medical
Terminology
ICD-10-CM General
Awareness
VOLUNTEER WORK
Renaissance Elementary parent
volunteer
**REFERENCES AVAILABLE UPON
REQUEST
Administrative Assistant- Office Supplies Company Dec 2001 – Oct 2004
Diamond Imaging Supplies Miami, Fl.
•Assisted Office manager
•Completed Sales Orders
•Trade Show
•Warehouse Inventory
•Answered phone calls
Administrative Assistant November 2000 – August 2001
Canal Master Miami, Fl
•Office manager assistant
•Purchase Orders
•Vendor contact
•Customer Service
•Credentialing
•Invoicing
•Sales Orders
•Opened new accounts with
Manufacturers
•Shipping of goods
Bookeeper 1995 – 2000
Orkin Pest Control Miami, Fl.
•Open New accounts
•Answer phones
•Daily Deposits
•Phone Sales
•File Documents
•Schedule appointments
•Manage route appointments