1. Live%Video%Chat%Customer%Service%with%%
Co4Browsing%and%Co4Naviga9on%
All%informa9on%contained%in%this%document%is%the%intellectual%property%of%LiveADViZOR.%All%rights%are%reserved.%You%may%not%use,%access,%copy,%store,%display,%create%deriva9ve%works%of,%
sell,%modify,%publish,%distribute,%or%allow%any%third%party%access%to%the%content,%informa9on%or%data%in%this%manual%without%LiveADViZORs%express%wriIen%consent%and%may%use%the%
informa9on%within%for%the%purposes%stated%in%the%Terms%of%Use%Agreement.%The%informa9on%and%data%in%this%Manual%area%valuable%asset%of%LiveADViZOR%and%have%been%developed%
through%the%expenditure%of%considerable%work,%9me%and%money.%Patents%are%pending.%

2. %
A#Pla+orm#for#the#Next#Genera6on##
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
%
of#Customer#Acquisi6on##
• Live%video%&%text%%chat%joined%with%co4browsing%&%co4
naviga9on%in%a%single%set%of%tools%with%NO#DOWNLOAD#
• Complete%call4center%func9onality%including:%Call%rou9ng,%
Queue,%Hold,%&%Transfer%of%video%calls%
• Deploys%in%banners,%webpages,%emails,%or%lead%forms%
• File%push,%proac9ve%invita9ons,%site%monitoring,%and%
detailed%ac9vity%repor9ng%
• Hosted%SaaS%applica9on%requires%only%a%PC,%webcam%and%
internet%connec9on%
• Works%with%any%browser%and%opera9ng%system%

3. Benefits%of%Live%Video%Chat%
Hello. Welcome to LiveAdvizor
How can we help you today?
• Instant%response%to%leads%&%visitors%%
• Increased%conversions,%cross4sell,%&%up4
sell%
• Deep%personal%engagement%
• Offer%in4person%exper9se%and%
consulta9on%
• Quickly%develop%a%trus9ng%rela9onship%
• Enhanced%customer%experience%
differen9ates%your%brand%%

4. Speed4to4Contact%Wins%
%LiveAdvizor%response%9me%=%8%seconds%or%less%
Response%Time%from%Crea9on%x%5%min%Intervals%
Ini9al%Dial%to%Leads%Contacted%
The%odds%of%contac6ng%a%lead%in%5%min%vs.%30%min%drop%by%100X!#%%%
From%just%5%minutes%to%10%minutes,%the%odds%decrease%by#500%.%
Source:##How#Much#Time#Do#You#Have#Before#WebGGenerated#Leads#Go#Cold?""Research"
Study"by"James"Oldroyd,"PhD"–"Sloan"School"of"Management,"MIT,"October"16,"2007"

5. Add%to%Speed%and%Your%BoIom%Line?%
76%#of#the#total#qualified#leads#
result#from#the#first#call.##
%
Calls#in#5#Minutes#connect#
500%#more#prospects##
than#in#10#minutes#%
First#contact#converts#300%#more#
prospects#than#a#second#contact##
Source:##How#Much#Time#Do#You#Have#Before#WebGGenerated#Leads#Go#Cold?""Research"
Study"by"James"Oldroyd,"PhD"–"Sloan"School"of"Management,"MIT,"October"16,"2007"

6. Heels.com%Video%Chat%Case%Study%
Results%
• Average%9me%on%site%was%491%%higher%
• Conversion%rate%increased%662%%
• Average%order%size%increased%32%%
Forrester,#Diana#Clarkson,#Capitalizing"on"Live"Video"Chat,##Aug,#2011#

7. IBM%Co4located%video%chat%in%
website%&%banners%
“Conversion*rates*for*both*visitor0to0lead*and*ul4mately*lead0to0sale**
are*four"Kmes"higher*than*those*of*historic*campaigns*–*that’s*phenomenal!”*
*
*
*
*
*Ed*Abrams*VP,*Integrated*Marke4ng*Communica4ons,*IBM*
IBM% Simple %banners%
IBM% Simple %site%

8. Microsog%Paris%Banners%
“This%was%our#single#most#effec6ve#tac6c#in%the%whole%campaign%for%comple9ng%%
downloads%of%our%beta%sogware”.%
%
Simon%Liddiard,%Microsog%Group%Account%Director,%Wunderman,%Paris%

9. Case%Study%–%Bryan%College,%LA%
Case%Study%–%Bryan%College,%LA%
A%For4Profit%College%
A%For6Profit%College%
•
•
•
•
36month%test%
361%video%chats%iniAated%
Average%response%Ame%8%seconds%
96%%contact%rate%
– Only%4%%abandoned%w/in%45%seconds%
• Average%video%chat%lasted%12%½%minutes%
• 103%leads%from%proacAve%invitaAons%
– 29%%liP%in%incremental%leads%
• 47%%of%completed%video%chats%converted%
– 163%interviews%scheduled%
• 300+%%increase%in%conversion%rate%
• $1MM+%increase%in%annual%revenue%

10. Visitor%Experience%
Co4Browsing%&%Co4Naviga9on%

11. User%Experience%%
Instant%Lead%Response%
1.Visitor%completes%a%form%
2.%“Submit”%click%automa9cally%%launches%
Chat%box%
3.%Live%video%chat%ini9ates%
within%8%seconds%

12. Call4center%User%Interface%
Call%Transfer%
Lead%%
Capture%
Geo%%
mapping%
Call%%
rou9ng%
Co4Browsing%
Co4Naviga9on%
Jane%Doe%
35%yrs%
janed@yahoo.com%
07043%
Text%Chat%
%
Call%%
queue%
Ac9ve%calls%
Canned%%
Messages%

13. Site%Monitoring%&%Proac9ve%Invita9ons%
Like%a%virtual%shopkeeper%–%see%who’s%in%your%store%and%send%proac9ve%invita9ons%to%chat%
%
Invita9ons%can%be%sent%manually%while%watching%who’s%on%your%site%or%automated%by:%
%9me%on%page,%%#%of%pages%visited,%current%page,%keywords%used,%return%visitors%&%more.%

14. Schedule%a%Demo%&%Free%Trial%
LiveAdvizor%
109%Inwood%Avenue%
Montclair,%NJ%%07043%
(973)446044496%
www.liveadvizor.com%
info@liveadvizor.com%