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The social media revolution has irrevocably changed the way people communicate—with each other and with the brands they purchase and support. Customers want to engage in conversations with your brand. Learn how Making Social the Way You Do Business can help you reorganize, engage with, and support the changing social customer across online communities to increase your business advantage.
Lithium Making Social the Way You Do Business
Lithium Making Social the Way You Do Business
Lithium
How to subtly connect with social customers through Twitter, Facebook and other social channels.
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8 Ways To Connect With Social Customers
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Reporting & Analytics.pdf
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Published on June 2013 by Conversocial Original: http://rafam.co/mmspq
The definitive guide to Social Customer Service (2nd edition)
The definitive guide to Social Customer Service (2nd edition)
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Lithium, Reprise Media, and KPN on turning customer likes into customer loves.
Lithium Likes to Loves Tour Sydney
Lithium Likes to Loves Tour Sydney
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Class presentation
Why social media
Why social media
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Personas scenarios
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Будь активным!
Будь активным!
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The social media revolution has irrevocably changed the way people communicate—with each other and with the brands they purchase and support. Customers want to engage in conversations with your brand. Learn how Making Social the Way You Do Business can help you reorganize, engage with, and support the changing social customer across online communities to increase your business advantage.
Lithium Making Social the Way You Do Business
Lithium Making Social the Way You Do Business
Lithium
How to subtly connect with social customers through Twitter, Facebook and other social channels.
8 Ways To Connect With Social Customers
8 Ways To Connect With Social Customers
Lithium
Reporting & Analytics.pdf
Reporting & Analytics.pdf
Roopa slideshare
Published on June 2013 by Conversocial Original: http://rafam.co/mmspq
The definitive guide to Social Customer Service (2nd edition)
The definitive guide to Social Customer Service (2nd edition)
Rafa Merino
Lithium, Reprise Media, and KPN on turning customer likes into customer loves.
Lithium Likes to Loves Tour Sydney
Lithium Likes to Loves Tour Sydney
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Class presentation
Why social media
Why social media
Dr. V Vorvoreanu
Personas scenarios
Personas scenarios
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Будь активным!
Будь активным!
antirek
William Shakespeare
William Shakespeare
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Occupational Health and Safety
Occupational Health and Safety
NSW BER IPO
User research
User research
Dr. V Vorvoreanu
excise interface design
excise interface design
Dr. V Vorvoreanu
17 homepage usability
17 homepage usability
Dr. V Vorvoreanu
A porfolio showcasing my photography skills.
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Photography Slide Show
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Reporting
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Twitter 101
Dr. V Vorvoreanu
causos da linha de frente - #rsonrails 2011
causos da linha de frente - #rsonrails 2011
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navigation
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usability testingplanning
usability testingplanning
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Word-of-mouth is storytelling—real customer experiences related by the real people that have them—and it influences up to 50% of purchase decisions today. Word-of-mouth becomes marketing (WOMM) when you harness the power of this inherent behavior, infuse it with intention, measure it, and use it to empower your brand. And in today’s social environment, doing so strategically is more important than ever.
How Customer Communities Power Word-of-Mouth Marketing
How Customer Communities Power Word-of-Mouth Marketing
Lithium
Don’t look now, but your company is losing control. Customers are now in the driver’s seat. Learn more by reading this Forrester Report on "Technology Management In The Age Of The Customer."
Technology management in the age of the customer
Technology management in the age of the customer
Lithium
Financial Services Firms Claim the CX Advantage
Financial Services Firms Claim the CX Advantage
Lithium
FSI- Claim the Customer Experience Now
FSI- Claim the Customer Experience Now
Lithium
Today’s banking customers want much more than a place to store and access their cash. They want help with financial planning, tracking, and goal-setting and are increasingly tapping alternative institutions for that help. Unregulated innovators like Google Wallet and PayPal are stepping in and putting increasing pressure on banks to adapt—or die. Meanwhile, financial services firms have been slow to innovate, still stuck on strategies for increasing branch visits. In turn, the influence they have over the personal lives of their customers is waning fast. As we run headlong into a digital-first future, how can financial service firms remain relevant? Download this slide deck from Lithium and learn: 1. Why social customer experience is fast becoming an important battle ground for the financial service industry. 2. How financial service firms use social for marketing, customer care and service innovation. 3. Which banks, credit card and insurance companies do social right, do it best—and how. 4. The returns financial service firms are getting from social. 5. Social strategies and best practices financial service firms can deploy today to get in the game.
Hey, Financial Services - Get Serious About Social, or Get Spanked!
Hey, Financial Services - Get Serious About Social, or Get Spanked!
Lithium
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Word-of-mouth is storytelling—real customer experiences related by the real people that have them—and it influences up to 50% of purchase decisions today. Word-of-mouth becomes marketing (WOMM) when you harness the power of this inherent behavior, infuse it with intention, measure it, and use it to empower your brand. And in today’s social environment, doing so strategically is more important than ever.
How Customer Communities Power Word-of-Mouth Marketing
How Customer Communities Power Word-of-Mouth Marketing
Lithium
Don’t look now, but your company is losing control. Customers are now in the driver’s seat. Learn more by reading this Forrester Report on "Technology Management In The Age Of The Customer."
Technology management in the age of the customer
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FSI- Claim the Customer Experience Now
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Today’s banking customers want much more than a place to store and access their cash. They want help with financial planning, tracking, and goal-setting and are increasingly tapping alternative institutions for that help. Unregulated innovators like Google Wallet and PayPal are stepping in and putting increasing pressure on banks to adapt—or die. Meanwhile, financial services firms have been slow to innovate, still stuck on strategies for increasing branch visits. In turn, the influence they have over the personal lives of their customers is waning fast. As we run headlong into a digital-first future, how can financial service firms remain relevant? Download this slide deck from Lithium and learn: 1. Why social customer experience is fast becoming an important battle ground for the financial service industry. 2. How financial service firms use social for marketing, customer care and service innovation. 3. Which banks, credit card and insurance companies do social right, do it best—and how. 4. The returns financial service firms are getting from social. 5. Social strategies and best practices financial service firms can deploy today to get in the game.
Hey, Financial Services - Get Serious About Social, or Get Spanked!
Hey, Financial Services - Get Serious About Social, or Get Spanked!
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Learn about the current state social for tech and why social customer enlistment is a game-changer. Learn how to get social customers to co-create value with you with gamification—done right. Get sustainable social strategies from Lithium.
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Introducing Dr. Michael Wu’s The Science of Social 2 an in depth overview into how social media has revolutionized customer communication, the customer journey, and customer relationship management (CRM). As Lithium Technology’s Chief Scientist, Dr. Wu with his extensive knowledge has created a solution for our communication strategy by motivating customers and managing customer relationships for the long run. In this modern era where consumers demand convenience and quality, traditional business methods will no longer cut it. Dr. Wu along with Geoffrey Moore and his Four Gears, The Science of Social 2 presents a solution to help your business adapt and survive in this changing climate. To ensure a lasting competitive advantage, four gears are needed for success: acquisition, engagement, enlistment, and monetization.
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When it comes to online branded communities, who’s doing it right? Who are today’s biggest winners and losers? Which brands should your customer community strategy emulate and why? In this deck, we'll unpack the State of Online Branded Communities 2012, ComBlu’s evaluation of over 92 brands and 200 communities. Learn who is providing the most meaningful member experiences, the most integrated brand strategy, and the best engagement practices. We’ll take a close look at today’s best and worst performers across three pillars of engagement— feedback, advocacy and community—and give you real-world advice for: 1. using customer communities as trusted content hubs. 2. tapping brand advocates to spread influence. 3. measuring the ROI of community engagement. Today’s consumers want social experiences from web-based communities where they can find more relevant information, easily interact with peers and learn from other firsthand accounts of brand experiences. Join us and learn how your brand can get serious about customer communities.
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Download the complete study findings and prescription for what you can do to gain social business advantage in 2012
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In an empowered report by Forrester analyst, Doug Williams, giffgaff is highlighted for their vibrant community, run entirely by giffgaff customers using the Lithium community platform
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Learn about social customer care told by Kate Leggett Principal Analyst at Forrester Research, Inc and Katy Keim Chief Marketing Officer at Lithium Tech
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Dig into the dynamics of online reputation and learn about the available tools for managing it. Find out how to find, engage and empower your superfnas to drive real business outcomes with social customers.
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Learn how to move from counting social KPIs to measuring real business outcomes and start driving impressive ROI
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Learn the approaches used successfully by Lithium Technologies' customers to compute a realistic ROI (Return on Investment) for their support community initiatives
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Learn how firms can enhance their word of mouth marketing campaigns and improve their marketing results
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In January of 2013, we benchmarked the telecom social customer experience in order to better guide today's service providers toward strategies that make sense. We surveyed 40+ global telecoms on their social customer experience investments and returns and found that more socially mature telecoms enjoy serious benefits: greater reduction in call center volume greater reduction in support costs more confidence in the customer experiences they deliver
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What’s your return from social? Every year, brands like Cisco, Skype and Sephora see benefits in the millions. What do they know that you don’t? Whether on Facebook, Twitter, or your own domain, your social efforts can have a major impact on your business. Getting serious about social means putting a dollar value on that impact.
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Keynote 2: APIs in 2030: The Risk of Technological Sleepwalk Paolo Malinverno, Growth Advisor - The Business of Technology Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/
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Join our latest Connector Corner webinar to discover how UiPath Integration Service revolutionizes API-centric automation in a 'Quote to Cash' process—and how that automation empowers businesses to accelerate revenue generation. A comprehensive demo will explore connecting systems, GenAI, and people, through powerful pre-built connectors designed to speed process cycle times. Speakers: James Dickson, Senior Software Engineer Charlie Greenberg, Host, Product Marketing Manager
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Terragrunt, Terraspace, Terramate, terra... whatever. What is wrong with Terraform so people keep on creating wrappers and solutions around it? How OpenTofu will affect this dynamic? In this presentation, we will look into the fundamental driving forces behind a zoo of wrappers. Moreover, we are going to put together a wrapper ourselves so you can make an educated decision if you need one.
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Tracing the root cause of a performance issue requires a lot of patience, experience, and focus. It’s so hard that we sometimes attempt to guess by trying out tentative fixes, but that usually results in frustration, messy code, and a considerable waste of time and money. This talk explains how to correctly zoom in on a performance bottleneck using three levels of profiling: distributed tracing, metrics, and method profiling. After we learn to read the JVM profiler output as a flame graph, we explore a series of bottlenecks typical for backend systems, like connection/thread pool starvation, invisible aspects, blocking code, hot CPU methods, lock contention, and Virtual Thread pinning, and we learn to trace them even if they occur in library code you are not familiar with. Attend this talk and prepare for the performance issues that will eventually hit any successful system. About authorWith two decades of experience, Victor is a Java Champion working as a trainer for top companies in Europe. Five thousands developers in 120 companies attended his workshops, so he gets to debate every week the challenges that various projects struggle with. In return, Victor summarizes key points from these workshops in conference talks and online meetups for the European Software Crafters, the world’s largest developer community around architecture, refactoring, and testing. Discover how Victor can help you on victorrentea.ro : company training catalog, consultancy and YouTube playlists.
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Dubai, known for its towering skyscrapers, luxurious lifestyle, and relentless pursuit of innovation, often finds itself in the global spotlight. However, amidst the glitz and glamour, the emirate faces its own set of challenges, including the occasional threat of flooding. In recent years, Dubai has experienced sporadic but significant floods, disrupting normalcy and posing unique challenges to its infrastructure. Among the critical nodes in this bustling metropolis is the Dubai International Airport, a vital hub connecting the world. This article delves into the intersection of Dubai flood events and the resilience demonstrated by the Dubai International Airport in the face of such challenges.
Rising Above_ Dubai Floods and the Fortitude of Dubai International Airport.pdf
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Explore how multimodal embeddings work with Milvus. We will see how you can explore a popular multimodal model - CLIP - on a popular dataset - CIFAR 10. You use CLIP to create the embeddings of the input data, Milvus to store the embeddings of the multimodal data (sometimes termed “multimodal embeddings”), and we will then explore the embeddings.
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FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024
The Digital Insurer
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows. We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases. This video focuses on the deployment of external web forms using Jotform for Bonterra Impact Management. This solution can be customized to your organization’s needs and deployed to support the common use cases below: - Intake and consent - Assessments - Surveys - Applications - Program registration Interested in deploying web form automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
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MS Copilot expands with MS Graph connectors
MS Copilot expands with MS Graph connectors
MS Copilot expands with MS Graph connectors
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In this talk, we are going to cover the use-case of food image generation at Delivery Hero, its impact and the challenges. In particular, we will present our image scoring solution for filtering out inappropriate images and elaborate on the models we are using.
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...
Zilliz
The microservices honeymoon is over. When starting a new project or revamping a legacy monolith, teams started looking for alternatives to microservices. The Modular Monolith, or 'Modulith', is an architecture that reaps the benefits of (vertical) functional decoupling without the high costs associated with separate deployments. This talk will delve into the advantages and challenges of this progressive architecture, beginning with exploring the concept of a 'module', its internal structure, public API, and inter-module communication patterns. Supported by spring-modulith, the talk provides practical guidance on addressing the main challenges of a Modultith Architecture: finding and guarding module boundaries, data decoupling, and integration module-testing. You should not miss this talk if you are a software architect or tech lead seeking practical, scalable solutions. About the author With two decades of experience, Victor is a Java Champion working as a trainer for top companies in Europe. Five thousands developers in 120 companies attended his workshops, so he gets to debate every week the challenges that various projects struggle with. In return, Victor summarizes key points from these workshops in conference talks and online meetups for the European Software Crafters, the world’s largest developer community around architecture, refactoring, and testing. Discover how Victor can help you on victorrentea.ro : company training catalog, consultancy and YouTube playlists.
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Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving. A report by Poten & Partners as part of the Hydrogen Asia 2024 Summit in Singapore. Copyright Poten & Partners 2024.
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
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How to get Oracle DBA Job as fresher.
Strategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a Fresher
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Corporate and higher education. Two industries that, in the past, have had a clear divide with very little crossover. The difference in goals, learning styles and objectives paved the way for differing learning technologies platforms to evolve. Now, those stark lines are blurring as both sides are discovering they have content that’s relevant to the other. Join Tammy Rutherford as she walks through the pros and cons of corporate and higher ed collaborating. And the challenges of these different technology platforms working together for a brighter future.
Corporate and higher education May webinar.pptx
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Following the popularity of “Cloud Revolution: Exploring the New Wave of Serverless Spatial Data,” we’re thrilled to announce this much-anticipated encore webinar. In this sequel, we’ll dive deeper into the Cloud-Native realm by uncovering practical applications and FME support for these new formats, including COGs, COPC, FlatGeoBuf, GeoParquet, STAC, and ZARR. Building on the foundation laid by industry leaders Michelle Roby of Radiant Earth and Chris Holmes of Planet in the first webinar, this second part offers an in-depth look at the real-world application and behind-the-scenes dynamics of these cutting-edge formats. We will spotlight specific use-cases and workflows, showcasing their efficiency and relevance in practical scenarios. Discover the vast possibilities each format holds, highlighted through detailed discussions and demonstrations. Our expert speakers will dissect the key aspects and provide critical takeaways for effective use, ensuring attendees leave with a thorough understanding of how to apply these formats in their own projects. Elevate your understanding of how FME supports these cutting-edge technologies, enhancing your ability to manage, share, and analyze spatial data. Whether you’re building on knowledge from our initial session or are new to the serverless spatial data landscape, this webinar is your gateway to mastering cloud-native formats in your workflows.
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
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The Good, the Bad and the Governed - Why is governance a dirty word? David O'Neill, Chief Operating Officer - APIContext Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/
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Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
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Discover the innovative features and strategic vision that keep WSO2 an industry leader. Explore the exciting 2024 roadmap of WSO2 API management, showcasing innovations, unified APIM/APK control plane, natural language API interaction, and cloud native agility. Discover how open source solutions, microservices architecture, and cloud native technologies unlock seamless API management in today's dynamic landscapes. Leave with a clear blueprint to revolutionize your API journey and achieve industry success!
WSO2's API Vision: Unifying Control, Empowering Developers
WSO2's API Vision: Unifying Control, Empowering Developers
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Corporate and higher education May webinar.pptx
Corporate and higher education May webinar.pptx
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