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Westcliff Research and Community
Consultation Project
“Together we grow”
Push your boundaries beyond the ordinary;
Be that “extra” in “extraordinary” Roy Bennett
Linsey Rouse
ProjectWorker
Westcliff Drop-In Centre
12 The Precinct
Westcliff
Scunthorpe
DN17 1PS
(01724)861565

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C O N T E N T S
1. Introduction
2. Brief
3. Evaluation Methodology
4. Project Aims
5. Desktop Research
6. Community Consultation
7. Stakeholder Consultation
8. Additional Outputs and Outcomes
9. Recommendations
10. Conclusions
Appendix 1 - Community Consultation Analysis

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1. Introduction
Westcliff Drop-In Centre has undertaken a piece of work as part of the Advice North Lincs
project to consider the Social Regeneration of the Westcliff estate.
The aim of the project is to conduct desk top research coupled with a community
consultation to identify the social welfare law advice and support needs of local people
particularly those affected by substance misuse issues.
The consultation will aim to engage with a broad cross section of the community to find out
what services they feel would benefit them and the wider community.
The results of the project will be used by Westcliff Drop-In Centre to deliver a more
informed service, ensure continuity of support for residents and improve chances of
securing funding. Results and learning will also be shared across North Lincolnshire for the
benefit of all agencies working in the Westcliff community.
2. Brief
The purpose of this report is to:
 carry out and analyse a questionnaire based Community Consultation
 carry out one to one meetings with stakeholders
 identify new services
 improve partnership working with other organisations
 explore pathways for further project development in response to community need
3. Evaluation Methodology
The evaluation process consisted of:
 Desk top research of Brumby ward statistics relating to substance misuse issues and
other social issues
 Conducting and analysing the results of the questionnaire consultation of 201
community members
 Focus group with Time4Change service users
 One to One interviews with Time4Change and former WISP clients
 One to one interviews with stakeholders:
 Recovery Champion – Richard Hooper
 Rethink Mental health – Jessica Burnett
 Westcliff Elim Community Church – Pastor Deborah-Lynn Wilkinson
 Welbeing Hub – Kerrie Mitchell
 Public Health – Kate Ripley
 Active Recovery – Helen Kirk
 Substance Misuse Development worker – Rachel O’Driscoll
 Place of Change – Fran Pearson
 Empathy – Helen Murphy

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4. Project Aims
The aim of this project is to:
 identify the social welfare law advice of local people
 identify the support needs of local people particularly those affected by substance
misuse
 enable Westcliff Drop-In Centre to deliver a more informed service
 ensure continuity of support for residents
 improve access to funding opportunities
5. Desk top research of Brumby ward statistics relating to substance misuse issues and
other social issues
i. The Vulnerable Localities Index is a method which can be used to identify residential
neighbourhoods that require prioritised attention for community safety. Any area scoring
over 200 on the vulnerable localities index is considered a vulnerable locality.
Westcliff’s score was 290.96 which makes it significantly vulnerable!
ii. Safer Neighbourhoods, Safer Communities Plan 2014-2017 has 4 strategic priorities
the Brumby Ward was mentioned in all 4 of the priorities
 Strategic priority 1 is to target problems in priority wards
 Strategic priority 2 Reduce prolific offending and reoffending
 Strategic priority 3 Reduce violent crime
 Strategic priority 4 Tackle local priorities
The wards of Brumby, Crosby & Park, Frodingham and Town were identified as priority area.
In priority 1- The Brumby ward was identified that violent crime with injury; dwelling
burglary and criminal damage are all above the North Lincolnshire rate.
In priority 2- The main areas where adult offenders reside were identified; one which was
Brumby, while the main areas where young offenders reside were identified as Crosby&
Park and Brumby wards.
In priority 3- Brumby ward was one of 4 of the area’s most affected by domestic abuse.
In priority 4- Criminal damage was also high within the Brumby ward (there is a suggestion
that criminal damage could be linked to domestic abuse).
One of the main points from the JSIA (Joint Strategic Intelligence Assessment) was that Drug
and alcohol were found to play a significant role in criminality.

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iii. Alcohol Crime Map 2012 – 2013 (most up to date record)
In North Lincolnshire there is an estimated 7,761 people who are higher risk drinkers (Drink
at very high levels which significantly increases the risk of damaging their health and may
have already caused some harm to their health).
An estimated 23,227 people are at an increasing risk (drinkers drinking above the
recommended levels which increase the risk of damaging their health).
Alcohol-related deaths
There were an estimated 32,758 alcohol related admissions and attendances in North
Lincolnshire
Alcohol related health care costs in North Lincolnshire were an estimated £8.8m equating to
£64 per adult and the alcohol misuse costs in North Lincolnshire amounts to £65 per adult.
80 people died from alcohol-related causes and the number of deaths attributable to
alcohol (all ages) in 2012 total 80 of that 56 were males and 24 were females.
iv. Health summary for North Lincolnshire – Brumby Ward
Pregnancy
Birth rates are significantly above average in the Brumby area and smoking in pregnancy are
compared to the rest of North Lincolnshire is the highest with almost a third of women
smoke during their pregnancy.
Hospital
 Has the highest hospital admissions for working ages adults and older people.
 Premature death rates from potentially preventable diseases are significantly above
the national average particularly for smoking related diseases
 Excess weight amongst children is significantly above the national average
 Has the highest rate of accidental injury amongst young adults
 Recorded incidents of domestic abuse are twice the local and national average
Life expectancy
There are 5,770 males and 6,079 females living in the Brumby ward.
Males can expect to live to 75.4 living in the Brumby ward and in North Lincolnshire males
can expect to live to 78.1.
Females can expect to live to 80.1 living in the Brumby ward and in North Lincolnshire
females can expect to live to 82.5
According to this summary the numbers of people using opiates and/or crack are
significantly worse than England’s average.

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v. North Lincolnshire Council Substance Misuse Commissioning Strategy 2014 – 2017
Latest local information suggests there are 732 opiate users in treatment, 76 non opiate
users in treatment and 325 alcohol users in treatment. This indicates a good proportion in
treatment (69%) of the estimated number in North Lincolnshire who are dependent on
drugs.
6. Community Consultation Findings
A questionnaire was created to identify what services Westcliff residents would like the
Drop-In Centre to provide in the future; we also wanted to know how they felt about the
current services and what the Drop-In Centre could do to improve these. 201 people
completed the questionnaire between August 2015 and October 2015.
KEY FINDINGS
Question 1: which services do you use that are already in Westcliff?
The residents are familiar with what services are available already in Westcliff and 101
residents when asked said that they currently use the Westcliff Drop-In Centre and its
services.
Residents are happy with the quality of the current services in Westcliff but would like to
see a wider range of services in the local area for example outreach for alcohol and job
centre support.
Question 2: which services do you think are missing in Westcliff?
Activities for children were the highest response and support for vulnerable adults was
second including support for people with addictions.
Out of the agencies residents would like to see in Westcliff substance misuse services were
the highest and a Job Centre Outreach service was second.
It was also clear from the consultation that the shops were an important part of the
community and the shops that have closed down are missed.
Question 3: which services would you like to see Westcliff Drop-In Centre provide in the
new building?
The highest requests for services provided by the Drop-In Centre are again for children’s
activities; although most of the residents who requested these were aware of the children’s
activities Westcliff Drop-In Centre provides. 13 out of the 40 requests for children activities
wanted more and 9 wanted activities for under 5’s.
At present Westcliff Drop-In Centre is not funded to provide activities for this age range and
it was identified that there were other agencies in the area that provided activities for the
under 5’s age group. Westcliff Drop-In Centre actively support and promote services that
deliver activities for parents with children under 5 years.

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These are listed below:
 Parkwood Children’s Centre
 Westcliff Primary School Children’s Centre
 Swinburne Road and New Westcliff Residents Association
 Westcliff Elim Community Church
The second highest request for services was support/support groups for people with
substance misuse issues. This included counselling and a buddy system that enabled
someone to go with clients to their appointments or could talk to them on a one to one
basis when having a bad day.
There were 30 requests for activities for adults for example cooking classes, keep fit and
more day time activities such as knitting classes, wellbeing sessions and activities for over
50’s other than the typical over 50’s activities provision of trips was also requested.
There were also a number of people that wanted somewhere to go in the local area where
they can meet with others, chat and have something to eat. Some of the suggestions for this
type of service are;
 Coffee mornings for the elderly
 Somewhere to meet friends
 Pensioners club/meeting place
 Mothers meeting place
 Café/Breakfast club/Evening meals
 A chill out area
 Somewhere to get hot drinks
 Vending machine
 Art and exhibition space
The first two questions on the questionnaire were changed slightly and one extra question
was added. This was because we wanted to know more information than the original
questionnaire provided.
The new questions were;
1. Do you access any services?
2. If so what?
3. Would you prefer to have this service in Westcliff?
58 people were asked the new questions and 39 people said yes they do access a service.

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Table showing what services were accessed and where they would prefer to access them:
7. Stakeholder Consultation
i. Service Users
Focus group
A focus group was held with Time4Change and past *WISP clients to find out what services
would be of most benefit to them. The clients of Time4change and WISP have substance
misuse and other life controlling issues and their support needs would be more specialised.
Services Number of
people
accessing
services
Yes Prefer to
have the
service in
Westcliff
No I would
not prefer
to access
service in
Westcliff
Service
is
already
in
Westcliff
As well
as
GP Practice 9 6 0 3 0
Dentist 2 2 0 0 0
Junction 5 4 1 0 0
DIP 2 2 0 0 0
cri step forward 8 6 0 0 1
Training courses
(ongo)
1 0 0 1 0
Westcliff Drop-In
Centre
27 0 0 27 0
Time4Change 10 0 0 10 0
Counselling(market
hill)
1 1 0 0 0
Westcliff shops 5 0 0 5 0
School breakfast club 2 0 0 2 0
Mother and toddler
group
1 0 0 1 0
Community Centre 1 0 0 1 0
Probation 2 2 0 0 0
Child services 1 0 0 1 0
WISP 1 0 0 1 0
Place of Change 1 0 0 1 0
Fresh steps 0 1 1 0 0
Support officer 1 0 0 1 0
Hospital 1 0 0 0 0
Opticians 1 1 0 0 0
Library 1 1 0 0 0

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The group was asked the same questions that were on the questionnaire which led to a
discussion on how the Drop-In Centre could improve its service to cater for their specific
needs.
The entire group agreed that the biggest barrier to their recovery was having to travel into
town to see their key worker and that if they were able to have their appointments locally
there would be far fewer missed appointments!
One member of the group suggested having a ‘buddy system’ would help her a great deal as
she often feels isolated. She said “It would be good if there was someone I could talk to
about my problems and help motivate me to go to the appointments I have, if they could
go with me that would be even better.”
She also pointed out that she has friends but they also have substance misuse problems
themselves and rather than helping support her to stay off drugs they often encourage each
other to use.
Everyone at the group agreed that they would benefit from a wraparound service. A former
WISP client said that was what WISP provided him.
One to One interviews
One to one interviews were also held at Time4Change with 3 WISP clients; 2 who have drug
problems and 1 who has alcohol problems.
All 3 clients said that they have benefited from the WISP service that Westcliff Drop-In
Centre has provided over the last 3 years and would really like to see it continue. One client
stated that he is now working full time and still needs support but has not got enough time
to go into town from work if he has a problem he needs help with. Therefore he is still using
the support of WISP to help him with issues he has regarding debt. He also said he still
needed the emotional support he got from WISP.
The client who has alcohol problems said that she still feels uncomfortable going all the way
into town to get support and suffers with anxiety. She reported that she does not know how
she will cope if the Drop-In Centre does not continue the support that she gets.
Again all 3 clients who were interviewed spoke about how important it was to them that
they have support for these issues in their own community.
*WISP (Westcliff Intervention and Support Project) was the support project that Westcliff
Drop-In Centre provided to Westcliff residents who have substance misuse issues. This was
a wraparound service to help them access appropriate treatment intervention services and
to also meet their complex and challenging social needs.

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ii. Drug/Alcohol Services Representatives
One to one interviews
One to one interviews were held with service representatives from the drug/alcohol
agencies. At this time the drug services are merging together to form one treatment agency
which will treat both drug and alcohol issues although Active Recovery will remain separate
to this. One to one interviews were also held with family/peer support groups, mental
health, public health and the Wellbeing Hub.
A set of questions were asked followed by a discussion on how we can improve joint
partnership working for the benefit of their clients and the rest of the Westcliff community.
In all the interviews an update was given on what services each agency provided and if there
were any existing services that could be provided in Westcliff.
Discussions also focussed on what had been suggested in conversations with Westcliff
residents about what services would best help them and if there was anything we could do,
collectively, to accommodate them.
It was suggested by the Wellbeing Hub and Public Health that further consultation would be
necessary to gather more information on the best way to proceed.
All other service representatives agreed that there is value in working in the local
community and that they would consider working with the Drop-In Centre on a joint project
in the future.
iii. Westcliff Residents
Group Discussion
A group of parents who were attending Swinburne and New Westcliff Residents Association
coffee morning were asked the questions from the questionnaire to find out what services
they would like to see in the new community building. There was a minimal response to
these but the parents who did answer said they would like to see more activities for
children.
One to one interview
The Pastor at Elim Community Church was very interested in working with the Drop-In
Centre; in particular the children’s activities Westcliff Drop-In Centre provides. This
information was passed on to the Drop-In Centre’s children’s development worker and a
meeting was arranged.

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Questionnaire
The questionnaire was completed by parents outside Westcliffe Primary School. The
responses from parents were that they would like more activities that are family orientated
and activities for under 5’s. Most of the parents knew about the children’s activities at the
Drop-In Centre and for those parents that did not information was supplied.
8. Additional Outputs & outcomes
i. Older People
After meeting with representatives from the Wellbeing Hub and Public Health it was
suggested that, although Westcliff Community Centre and the Residents Association
provide a number of activities for older people, there is scope for a wider range of activities
such as day trips for over 50’s, day activities e.g, cooking, book clubs and wellbeing sessions.
Further working
It has been agreed that Westcliff Drop-In Centre will carry out joint working with the
Wellbeing Hub and Public Health to consult with the residents further and find out what
could be done to address this situation.
ii. Women’s Group
There is currently a core group of vulnerable women who have been identified in Westcliff
that have life controlling addictions and as a result have complex and challenging social
needs.
It was highlighted through the consultation process that the women would benefit from
targeted extra support and a women’s group will be set up in response to this.
It was decided that *Time4Change would provide an extra weekly session that would be
exclusive to women. The sessions will be two hours per week run by the Drop-In Centre and
supported by cri’s Step Forward Peer Mentors or Recovery Champions. The sessions
themselves would be user led and could consist of crafts and wellbeing activities and once a
month have hot topic’s where we would have someone come in to offer information,
support and education/training surrounding issues that are affecting the women for
example Money Management/Budgeting, Parenting Skills, Healthy Cooking, Positive body
Image and more.
Funding
A proposed funding request, outlining the aims and objectives of the women’s group, was
submitted to Safer Neighbourhoods and they have committed £2445 to Westcliff Drop-In
Centre to support Time4Change to run a pilot project for 6 months.

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iii. Local Access
Active Recovery, the former Shared Care service, welcomes working in the community and
will look at providing a local access point for their clients who live in the Westcliff
community in the future.
*Time4Change is a peer support group for people with Drug and Alcohol issues.
9. Recommendations
i. A focus on securing funds to continue Westcliff Drop-In Centre’s vital wraparound
service provided by WISP for residents who face life controlling issues such as
substance abuse is required. It was clear from the consultation, focus group and
one to one interviews that Westcliff residents have benefited from being able to
access this service locally.
ii. Stronger links need to be made with other groups and organisations providing
services in Westcliff to enable residents to maximize the resources available to
them in the local area.
iii. It is obvious through the consultation that parents want more activities for children
and families, particularly for under 5’s. Further consultation needs to be carried out
in order to establish what activities are desired and how this can be accomplished.
iv. Further work needs to be carried out to strengthen links between Westcliff Drop-In
Centre and statutory organisations particularly those working in substance misuse
services. This is essential in maximizing a person’s chances of long term recovery.
10. Conclusions
Through the consultation process and desk top research it is clear to see that there is
valuable work taking place in the community by all the local groups/organisations.
Residents appreciate the work that Westcliff Drop-In Centre provide and many have
commented that they would not know what to do if the Drop-In Centre was unavailable
particularly those who need to complete daily job searches.
Stronger links need to be made with statutory agencies to support local
groups/organisations to provide additional support for residents with more specialised
needs e.g. substance abuse. In particular Westcliff Drop-In Centre as it is a trusted local
provider and has been supporting residents with substance misuse problems for over three
years.
There are many low income families on the Westcliff estate and the children’s activities
Westcliff Drop-In Centre provide are always well attended. Although the results from the
consultation were clear; families want more; more activities for children of all ages and
more family activities.

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At the present time the Drop-In Centre has two staff members dedicated to delivering
children’s activities Monday through Friday evenings during term-time and daily during
school holidays. Unfortunately due to funding, time and space they are unable to increase
the activities.
The new community building will enable Westcliff Drop-In Centre to expand and increase
their services which will have a greater impact on the current social, economic and health
inequalities present on the estate.
Linsey Rouse
Project Worker
26/10/15
Appendix 1 – Community Consultation Analysis