CiL2009 -- Reference Odyssey: Still dealing with real people.

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The document provides a list of online chat reference services available from various libraries. It then includes examples of chat transcripts between a librarian and patron asking about Queen Victoria. The librarian provides short, friendly assistance by finding relevant sources within a few minutes and confirming the patron has what they need before ending the chat.

All of my “ex”s live in cyberspace…

Real librarians, Real searches ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Is it live, or is it … not? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

One Short Minute

Step 1: Welcome the Patron ,[object Object]

Step 2: Get some background info… ,[object Object]

Step 3: Let them know how long this’ll be … ,[object Object]

Step 4: Don’t be afraid of smileys! ,[object Object]

Step 5: Never leave them wanting more … ,[object Object]

Dealing with Griefers

Options for dealing with Griefers ,[object Object],[object Object],[object Object],[object Object],[object Object]

(Not actually an option)

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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CiL2009 -- Reference Odyssey: Still dealing with real people.

1.

2. All of my “ex”s live in cyberspace…

3.

4.

5.

6. One Short Minute

7.

8.

9.

10.

11.

12. Dealing with Griefers

13.

14. (Not actually an option)

15.