Presented to a great group last week about introductions, body language, importance of names, and professional dress.

1. Wakefield & Wakefield
Business Etiquette

2. Achieve Your Mission in Today’s Digital Age
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Become interested in others
Not scale of media…
“A tale told by an idiot, full of sound and fury,
signifying nothing.” (Macbeth)
… but scale of meaning.
Add personal touch to digital presence
Soft skills drive hard skills
Wakefield & Wakefield Business Etiquette

3. TODAY’S TOPICS:
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Introductions
Body Language
Importance of Names
Professional Presence: Dress and Grooming
Wakefield & Wakefield Business Etiquette

4. Introductions: The Basics
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Eye contact
Posture
Speak clearly
Names:
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Try to introduce people by the names and titles they
prefer.
Mimic how others introduce themselves.
Concentrate on names; use them in conversation.
Wakefield & Wakefield Business Etiquette

5. Introductions: The Basics
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The perfect handshake:
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Brief
Firm
Warm
Direct look into the eyes
Don’t forget to
start some
conversation!
Wakefield & Wakefield Business Etiquette

6. CONVERSATION
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Find a common interest.
Who, what, where, why and how much?
Build, make, acquire your own points of interest, but
be humble.
Body language – how to tell someone you are
listening.
Wakefield & Wakefield Business Etiquette

7. What’s in a name? Everything.
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There is nothing greater than the sound of one’s own
name.
How do you feel when someone remembers your
name?
Name mumblers.
Learn everyone’s name in your routine.
If you have forgotten a name…
Tricks to remember names.
Wakefield & Wakefield Business Etiquette

8. PROFESSIONAL PRESENCE
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Clothing
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People decide ten things about you in ten seconds
Give people the opportunity to hear what you have to say
Reflects the importance we attach to the occasion
No matter level of dress, be well groomed.
[Find a mentor!]
Wakefield & Wakefield Business Etiquette

9. PROFESSIONAL PRESENCE
Adapt
 Business casual men: khakis/slacks, seasonal blazer, open collar shirt
women: khakis/slacks, skirt, open collar shirt or knit
top,
sweater
 Sport casual - khakis or jeans, nice tee, polo or button
down
 Overall, NO jeans, sneakers, unpolished loafers, sandals,
t-shirts, baseball caps, sweats, shorts in the workplace
 Jeans
Use your best judgment….
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Self interest + respect for
others
Wakefield & Wakefield Business Etiquette

10. *Introductions*
*Body Language*
*Importance of Names*
*Professional Presence*
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Be yourself.
Always look for a way to appreciate someone else.
Start using these habits today…
People will remember!
Wakefield & Wakefield Business Etiquette