1. February 27, 2015
ENTERPRISE INFORMATION TECHNOLOGY SERVICES for THE UNIVERSITY OF GEORGIA
Page 1 of 6
OneDrive for Business Support Model Proposal
Executive Summary:
OneDrive for Business is a component part of SharePoint Online, and is a completely different
offering than Microsoft’s consumer offering - OneDrive. Any implementation of OneDrive for
Business requires licensing customers for SharePoint Online.
Currently, Microsoft provisions each customer with 25 GBs of OneDrive for Business and My
Site space. However, communications late last month stated that Microsoft will be increasing
OneDrive for Business storage from 25GB to 1TB per customer. According to their
communications, these changes will start rolling out to customers over the next few months.1
The initial OneDrive for Business quota for each customer is counted separately from our
production environment’s current allocation of approximately 71.54 TB.2
This 71.54 TB of
storage space can be used for the creation of Site Collections and Team Sites. However, it can
also be allocated to increase a customer’s OneDrive for Business storage space as well, if
warranted. However, any additional storage space allocated to customer’s OneDrive for
Business space is counted against our 71.54 TB quota.3
UGA can house up to 10,000 site collections (other than personal sites). Each site collection can
contain up to 2,000 sub-sites per site collection. Each site collection can store up to 1 TB of
information.4
In any SharePoint library, customers can sync files of up to 2 gigabytes (GB). This includes One
Drive for Business.5
File versioning is now turned on by default for newly created OneDrive for
Business libraries, and it will automatically save the last ten versions of a document. Versioning
is used to track the history of a version, restore a previous version or view a previous version6
Deleted files go to the Recycle Bin which has a default retention period of 90 days Recycle Bin
content counts against the customer’s OneDrive for Business 25 GB quota.
OneDrive for Business has a more restrictive list of what characters can be used in a file or folder
name that used by consumer version of OneDrive.7
 File names can have up to 128 characters
 Folder names can have up to 250 characters
 Folder name/file name combinations can have up to 250 characters
 The following characters in file names aren't supported when you sync OneDrive for
Business with SharePoint Online
o / : * ? " < > | # %
o Additionally, a file name that begins with a period (.) or a tilde (~) isn't supported.

2. Page 2 of 6
 Any file that’s currently open by an application (for example, an Excel .xlsx file) can't be
synced by OneDrive for Business.
 You can't upload files that have a *.tmp or *.ds_store extension, and you can't upload
desktop.ini, thumbs.db, or ehthumbs.db files.8
 Additionally, you cannot upload desktop.ini, thumbs.db, or ehthumbs.db.
o Additional blocked file types in SharePoint Online:9
FILE
EXTENSION
FILE TYPE
.ashx ASP.NET Web handler file. Web handlers are
software modules that handle raw HTTP
requests received by ASP.NET.
.asmx ASP.NET Web Services source file
.asp Active Server Pages
.aspq Active Server Pages
.axd ASP.NET source file
.cshtm ASP.NET web page
.chtml ASP.NET web page
.json JavaScript Object Notation file
.rem Blackberry Encrypted Data file
.shtm HTML file that contains server-side directives
.shtml HTML file that contains server-side directives
.soap Simple Object Access Protocol file
.stm HTML file that contains server-side directives
.svc Windows Communication Foundation (WCF)
service file
.vbhtm ASP.NET Razor web page
.vbhtml ASP.NET Razor web page
.xamlx Visual Studio Workflow service file

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In addition to the web interface for OneDrive for Business, there are desktop synchronization
apps for some platforms. The OneDrive for Business sync app lets customers synchronize their
OneDrive for Business library or other available SharePoint site libraries to their local computer.
The Windows sync app is available with Office 2013 or Office Pro Plus for Student subscription
that includes Office 2013 applications. UGAMail’s Microsoft Office 365 Plan A2 for Students
does not include the OneDrive for Business sync app, so customers who do not have Office
2013, will have to download of the OneDrive for Business sync app from Microsoft.10
OneDrive
for Business clients are available for:
OD4B Client Available OD4B Client Not Available w/
Workaround
 Windows 7 & 811
 iOS 12
 Windows Phone13
 Windows Tablet14
 Android15
 Macintosh16
Note: The OneDrive for Business web interface allows for the uploading and download of
files, but does not allow for the uploading of folders. The uploading of folders requires a sync
client.17
Windows customers will find their synchronized files in File Explorer, under Favorites.
Customers synchronizing an Office 365 OneDrive for Business library in Windows 7 or 8 will
find their synchronized files in the OneDrive for Business (C:Users<login name>OneDrive
for Business) folder. Files located in the OneDrive for Business folder will have their changes
synchronized automatically with their OneDrive for Business library when they are next online.
 In addition to One Drive for Business, the SharePoint Online license gives customers:
o A SharePoint My Site
o Newsfeeds, Sites & OneDrive links on the Outlook Web App menu
Support Model:
 Provisioning/De-provisioning
o Build upon the Student Advantage PowerShell Script to license “eligible”
customers.
 Administration/Support
o UGAMail Administrators – Provision eligible customers, configure initial
settings, answer support questions, documentation, scripting, automation,
upgrades, and issue escalation to Microsoft.
 Primary – Mike Parrish
 Secondary – Lewis Noles

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 Current staff are at capacity for UGAMail, Bomgar, Remedy customer
support, another FTE would be required to start these collaboration
projects.
 This is a totally new service that most of our customers have never had experience with,
so initially there will be a significant learning curve which might heavily impact support
and communications resources.
o Extensive support documentation will be required
o Training of administrators and support personnel will be necessary.
o The development of training courses to be presented to both the IT and end-
user communities would be beneficial.
References:
 Institutions who have implemented OneDrive for Business:
o Georgia Institute of Technology (http://www.gatech.edu/)
 Office 365 Site Collection and Team Site Policy -
http://oit.gatech.edu/office-365-site-collection-and-team-site-policy
 Office 365 Service Level Agreement & Terms of Service -
http://oit.gatech.edu/service/mygatech/office-365
o State University of New York – University of Albany (http://www.albany.edu/)
 OneDrive for Business Website -
https://wiki.albany.edu/display/public/askit/OneDrive+for+Business
 Rolled out OneDrive for Business to 30,000 customers on 4/14/2014.
 Around 2400 customers have at least looked at their OD4B/My
Site (and thereby initialized their profile in SharePoint) so far.
 Their Help Desk has had three questions so far. – e-mail on
5/8/2014
o UCLA (http://www.ucla.edu/)18
 We’ve actually implemented OneDrive/SharePoint, but we did not turn on
Team Sites as we need to develop some governance and management
around that potential service offering.
 http://www.em.ucla.edu/office_365.aspx
o University of North Georgia – http://www.ung.edu19
 When we went to Office 365 we enabled all of the features (Exchange,
OneDrive, and Lync Online). We really don’t have any documentation on
how to use OneDrive or Lync for Students. They seem to discover it and
use it on their own.
 We will be looking into promoting OneDrive more so folks can start
taking advantage of that 1 TB coming.
o University of Washington (http://www.washington.edu/)

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 OneDrive for Business Website -
http://www.washington.edu/itconnect/wares/online-storage/skydrive-pro/
 University of Washington presented on OneDrive for Business at the
SharePoint Conference 2014.
 SPC221 - UW: students and teachers store, sync and share -
OneDrive for Business in EDU -
http://channel9.msdn.com/Events/SharePoint-
Conference/2014/SPC221
 130,000 customers for OneDrive for Business. October 9, 2013, all current
UW students, faculty, staff and clinicians, eligible for the new OneDrive
for Business and Lync Online services received an email announcing the
availability of this new service.
 In the first 99 days, 8,747 people logged into OneDrive for Business
 Institutions who are planning to implement or are in the process of implementing
OneDrive for Business:
o Cornell University20
o Lehigh University21
o Newcastle University, United Kingdom22
o Queens University, Canada23
o The University of Akron24
o University of Colorado at Boulder25
o University of Idaho26
o University of Kansas27
o University of Maine28
 Institutions with no concrete implementation plans for OneDrive for Business at this
time:
o Eastern Washington University29
o University of North Georgia30
o University of Texas at Austin31
 http://www.utexas.edu/its/office365/
o Washington State University32
1
http://blogs.office.com/2014/04/28/thinking-outside-the-box/
2
http://office.microsoft.com/en-us/office365-sharepoint-online-enterprise-help/sharepoint-online-software-
boundaries-and-limits-HA102694293.aspx Our 71.54 TBs quota was determined from the SharePoint
Administration Portal which listed that UGA currently has 75,015,094 MBs of storage for allocation as of
5/12/2014.
3
http://office.microsoft.com/en-us/sharepoint-help/manage-storage-limits-for-onedrive-for-business-libraries-
HA104108286.aspx
4
http://office.microsoft.com/en-us/office365-sharepoint-online-enterprise-help/sharepoint-online-software-
boundaries-and-limits-HA102694293.aspx
5
http://support.microsoft.com/kb/2933738

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6
http://office.microsoft.com/en-us/office365-sharepoint-online-enterprise-help/how-does-versioning-work-in-a-
list-or-library-HA102850396.aspx
7
http://support.microsoft.com/kb/905231
8
Ibid.
9
http://office.microsoft.com/en-us/office365-sharepoint-online-small-business-help/types-of-files-that-cannot-
be-added-to-a-list-or-library-HA101907868.aspx
10
https://onedrive.live.com/about/en-us/download/
11
http://support.microsoft.com/kb/2903984
12
https://itunes.apple.com/us/app/onedrive-for-business-formerly/id655772279?mt=8 Information use of the
OneDrive for Business app for iOS is available at: http://office.microsoft.com/en-us/office365-sharepoint-online-
enterprise-help/use-the-onedrive-for-business-app-on-an-iphone-or-ipad-HA104005688.aspx
13
OneDrive for Business support is built into the native Office Mobile app.
14
http://apps.microsoft.com/windows/en-us/app/skydrive-pro/d78bf57e-27fe-403e-b49b-701dedfdbf9e
15
The Android OS does not have a native client for Android, but the Google Play Store link points to the Office
Mobile App for Android (https://play.google.com/store/apps/details?id=com.microsoft.office.officehub)
16
The Microsoft Document Connection is a SharePoint connection tool introduced with Office 2008 and upgraded
for Office 2011. http://www.officeformachelp.com/document-connection/
17
The inability to upload folders via the web interface was verified through testing.
18
Email conversation with Mark H. Bower, UCLA Information Technology Services on 05/22/2014.
19
Email conversation with Lance Hundt, Information Technology, University of North Georgia on 5/27/2014.
20
Email conversation with Andrea Beesing, Asst. Director, Unified Communication & Collaboration, Cornell
Information Technologies on 05/22/2014.
21
Email conversation with Bruce Eisenhard, Lehigh University on 05/22/2014.
22
Email conversation with John Donaldson, Newcastle University on 05/22/2014.
23
Email conversation with Mike Smith, IT Services, Queen’s University, Ontario, Canada on 05/22/2014.
24
Email conversation with Keith Hunt, Internet & Server Systems, The University of Akron on 05/22/2014.
25
Email conversation with Tim Crean, SharePoint and Windows Server Administrator, OIT - Shared Infrastructure
Services, University of Colorado at Boulder on 05/22-23/2014.
26
Email conversation with Benjamin Kirchmeier, Customer Support Manager, ITS, University of Idaho on
05/22/2013.
27
Email conversation with Jami Jones, Project Manager, KU Information Technology, The University of Kansas on
05/22/2014.
28
Email conversation with Marc Goff on 05/22/2014, University of Maine.
29
Email conversation with Matt Brown, Manager, University Data Centers, Eastern Washington University on
05/22/2014.
30
Email conversation with Michael Roth, Systems Engineer, University of North Georgia on 05/22/2014.
31
Email conversation with Donald Nash, Information Technology Services, The University of Texas at Austin on
05/23/2014.
32
Email conversation with Dan Hamilton, Systems Information Services, Washington State University on
05/22/2014.