Presentation by Lew Short to the Emergency Response and Recovery Conference 27 - 28 July 2011

1. Information Sharing for Emergency Response & RecoveryIncreasing operational capacity & data interoperability to enable intelligent decision-making Lew Short Group Manager Community Resilience NSW Rural Fire Service

2. Public policy is getting more complex People expect information as it arrives Our previous good responses may have created a culture of immediacy in the community

3. The world has entered the era of ‘mega crisis’ or catastrophic emergencies’ whose force and magnitude defy even the best laid plans and the most robust response systems

4. Resilience refers to a person or communities ability to withstand a disaster and its consequences, to bounce back and return to its pre-disaster state quickly. Community resilience refers to individual and collective capacity to respond to adversity and to function at a level far greater than expected given the individuals previous experiences. Building and establishing community resilience involves engaging communities 4

5. Community Interact, share information, share ideas & ask questions Frame the conversation launch resources Community of interest remove feelings of isolation

7. New ideas and options;

8. Informed and enduring decisions;

11. To be part of a community

13. The Purple Cow Seth Godin

14. Interoperability SeamlessInteroperability should be the word we use Crisis Coordination Centre The community don’t really care who turns up as long as someone does

16. Gov 2.0 & Web 2.0 Gov 2.0, is the use of technology—especially the collaborative technologies at the heart of Web 2.0—to better solve collective problems at a city, state, national, and international level. web 2.0 applications that facilitate participatory information sharing, interoperability, user-centered design, and collaboration on the World Wide Web.

19. 95 million tweets on Twitter

20. 30 billion pieces of content shared on FacebookSource. The Emergence of a New Asset Class. World Economic Forum (2011)

21. Stuart Ellis slide

23. System capability QLD Police slide on growth of their Facebook page during floods from 8k to 160k likes almost overnight. 94 million views over 24hrs Craig Lapsley – cloud based

24. Surge capability How do we capitalise on this Crisis commons and mapping by volunteers Are our people able to operate seamlessly?

27. The term open source describes practices in production and development that promote access to the end product's source materials.

28. Current RFS Social Media activity Several organisational Twitter accounts A number of RFS individuals using their Twitter accounts to shore RFS information An RSS feed for warnings and alerts Common Operating Picture: a Google Maps mash-up showing current incidents Several official and regional Facebookpages Photo and video sharing through RFS specific channels on sites such as Flickr and YouTube

29. The RFS Social Media Landscape .

30. Technology Line scanning - IR and heat source Helicopters, eye in the sky – cameras Lightning strike data Modis – hotspots Mobile devices – iPhone App Google maps mashups RSS feeds and resulting mashups

34. Loss of situational awarenessLimit to safe operation of helicopters (~50km/h) Indirect attack Defensive Parallel attack Limit to direct attack

36. ACT, NSW, TAS Others have difficulty providing unified feed Offer of RFS assistance

39. RFS is providing RSS feeds of our incidents which a number of applications and web pages are using. Issues with incidents not being mapped or assigned an alert level which is flowing through to our COP on the RFS web page and to external users Remember…

40. How common is a Common Operating Picture Would we ever consider a system of systems What is happening anyway

42. The Crowd Delivers: DARPA’s XC2V Military Vehicle Arrives On Time “Now, while a new kick-ass military vehicle is cool, the true goal of DARPA’s competition was to see how much faster a crowd-sourced project could go from concept to prototype than traditional means. Turns out the answer was “much faster” Defence Advanced Research Projects Agency (DARPA)

44. New ideas and options;

45. Informed and enduring decisions;

48. To be part of a community

50. The Social Media landscape can be monitored and influenced, but not controlled. ESO need to become part of the conversation. Social Media is an important tool to assist in getting the ‘Safety Message’ out to the community.

51. Go where the people are Give up the illusion of control Tap into the crowd… and Be mindful of the big events

52. How do we use your Purple Cow? “We can no longer afford to work at the speed of government… We have responsibilities to the public to move information as quickly as possible… so that they can make key decisions” Los Angeles Fire Department

53. Ta much Lew.short@rfs.nsw.gov.au Lew Short lewshort14