This document provides summaries of consulting engagements by NAOME bvba across multiple sectors including finance, mobility, outsourcing, and more. The summaries describe companies, NAOME's roles which include strategic consulting, business development, and other areas of expertise. Customers include large corporations, payment schemes, and national companies.
1. Network of Alliances,
Outsourcing and Merger
Experts & n2finance
present…
…@ work …
Leon Dhaene
Strictly 1 January 2012
Confidential
1 7 May 2012 By NAOME bvba (Confidential)
2. Expertise
Retail banking, payments and cards
Business Alliances and Global Business Agreements
Mergers / Acquisitions / Integration & Convergence
E-invoicing and self-billing
Single Euro Payments Area (SEPA) & Payment Services Directive (PSD)
Corporate Governance & new organisational structures
Outsourcing Business Processes and Change Management
Business development & new market introductions
CRM / Global Key Account Management
Customer services outsourcing & call centers
Debit and credit cards / issuing, acquiring and card acceptance
Leasing sector
Loyalty programmes and technology
Risk management and fraud detection solutions
Petrol & fleet cards
Managing Global Teams, etc…
2 By NAOME bvba (Confidential) 7 May 2012
3. Customers
Large global corporations : like ABN AMRO, TeleTech, First Data International,
LeasePlan, Visa Europe, MasterCard Europe, TSYS, ING, BNP PARIBAS
Large national companies : like Travelcard, Antwerpse Waterwerken, Securex
National Associations : like CETREL, Paylife, PaySquare
New payment schemes : PayFair, STS Group
Specialist companies : like FINTRAX, OCS, TouchClarity, Archivas, Keesing
Reference Systems, iDES Technologies, Pay & Save, AdValvas
Regulatory & lobby : BEUC, EU, Belgian Federal Government
Capital Venture companies, seeking investment advice
3 By NAOME bvba (Confidential) 7 May 2012
4. Sectors
Finance : banks, banking corporations,
financial services providers, payment systems,
network services providers, suppliers to the finance sector / payments
business, regulatory, cards, e-invoicing, loyalty programmes, risk management
and fraud detection
Mobility : leasing, automotive, petrol, transportation solutions
Environmental : water management
Outsourcing : call center technology, transaction processing, network services
providrs
E-commerce : risk management, fraud detection, couponing, loyalty
Enterprise software : e-commerce, archiving and
electronic document management, e-invoicing
Regulatory & lobbying : studies in acceptance and consumer
retail payments
Venture capital
4 By NAOME bvba (Confidential) 7 May 2012
5. NAOME
Organisation
(+3 lead cases per activity segment)
NIMF OUTSOURCING ALLIANCES &
(NAOME Investment & business rationalisation
Management Fund) MERGERS
& Strategic Consulting
•Coach innovators to market •Define operational excellence
•Assist in the search for •Identify operational cost •Coach Board / Management in
venture capital reductions strategic reviews
•Provide organisational support •Assist in business process re- •Identify new trends & evaluate
& understand markets engineering innovations
•Lead startup / second round •Specialists in RFI / RFP •Negotiate business deals, new
funded company to reach for •Build / review business plans contracts, take-overs, …
critical commercial mass •Innovate (e-Commerce, e- •Penetrate new markets, new
Invoicing, payments, …) sectors, new business…
5 By NAOME bvba (Confidential) 7 May 2012
6. Business
Development
Processors Payment Solution Acquiring Outsourcing
Schemes providers domain
6 By NAOME bvba (Confidential) 7 May 2012
7. Strategic
Consulting
Solution
providers
Processors Payment Leasing /
Schemes Banking fleet
7 By NAOME bvba (Confidential) 7 May 2012
10. Outsourcing
RFP support
Outsourcing RFP support
10 By NAOME bvba (Confidential) 7 May 2012
11. New solutions
E-Invoicing Payment Acquiring Identification Mobility
Schemes domain
E-Communities
11 By NAOME bvba (Confidential) 7 May 2012
12. TeleTech
THE COMPANY
Customer care management company
25 years old, 33,000+ staff in 16 countries Business
Broad set of solutions for customer care, covering netware, Development
software, consultancy, on demand services, training,
channel integration, etc… Strategic
Consulting
THE JOB SEPA
Strategic consultancy business development Europe
Outsourcing
12 By NAOME bvba (Confidential) 7 May 2012
13. Touch
THE COMPANY
Clarity
Content targeting and software for the creative
optimisation in the on-line channel
5-20% overall increase in sales or revenue through targeting-enabled pages
Management of sales targets on-line by product
Flexibility to accommodate business constraints and acquisition
values for online channel
No politics - decisions of what product to serve are objective
and commercial
Campaign management and scheduling tool Strategic
Valuable learning about successful creative attributes Consulting
Strategic component of CRM
(integration of online visitor profiles) Business
Development
THE JOB
Strategic consultancy
Business Development Plan Benelux
13 By NAOME bvba (Confidential) 7 May 2012
14. Archivas
THE COMPANY
Solutions for a more efficient management of your digital information
Solutions compliant with new regulation, new marketing needs, and new
archiving technologies (both software and hardware)
Integrated security and destruction mechanisms
Think of the impact of Basel II, Sarbanes-Oxley, the Patriot Act, etc… on your
data storage requirements
THE JOB
Strategic consultancy business development Europe Strategic
Consulting
Business
Development
14 By NAOME bvba (Confidential) 7 May 2012
15. ABN AMRO
PRIVATE
BANKING
THE COMPANY
Top 10 global private bank :
– 20 countries
– 142 billion € assets
THE JOB
Propose a strategy for a global payment system SEPA
Integrating cards, credit lines and payment systems
Strategic
Offering competitive solutions superior to Consulting
7 global competitors
15 By NAOME bvba (Confidential) 7 May 2012
16. LeasePlan
Belgium
THE COMPANY
LeasePlan Belgium :
– Car leasing market leader in Europe
– Market leader in Belgium with over 6,000 customers, using 55,000 cars
New
THE JOB solutions
LeasePlan EasyCard project Belgium :
– Creation of an authorisation network for maintenance, repair, and RFP support
tyres
– Increased automated approvals to 90%
– Driver approval via card and PIN SEPA
– Flexible petrol card functionality, integrated in the
LeasePlan EasyCard Strategic
Consulting
E-invoicing project Belgium
– Automation of 200,000 incoming invoices : staff cost reduction by 25%
– Automation of outgoing invoices for over 3,600- customers
16 By NAOME bvba (Confidential) 7 May 2012
17. Travelcard
THE COMPANY
Travelcard only has Dutch clients, approx.:
– 4,000 ‘direct’ clients
– 70 Leasing Companies
New
> 200,000 Fuel Cards, 440 million litre, 4% market share solutions
Fully owned by LeasePlan, one of the biggest
Leasing Company in the world :
– Approx 30 countries SEPA
– 1.2 million cars
Strategic
THE JOB Consulting
Strategic consultancy business development Brasil Business
Strategic consultancy business development Europe Development
17 By NAOME bvba (Confidential) 7 May 2012
18. PayLife
THE COMPANY
Former Europay Austria : New
– Issuer of 1 mio MasterCard (35 mio transactions) solutions
– Issuer of 7 mio Maestro cards (240 mio transactions)
– Acquirer of 100,000+ merchants Outsourcing
RFP support
THE JOB
Advise on a post-SEPA payments strategy
Analyse current / future card processing requirements
SEPA
Clusteranalysis payment opportunities versus processing needs
Coach RFP-team for outsourcing of transaction processing Strategic
Consulting
18 By NAOME bvba (Confidential) 7 May 2012
19. FINTRAX
THE COMPANY
Innovative financial services company, based in Ireland, specialising in Payment
Solutions for banks, merchants and tourists.
Offers Dynamic Currency Conversion in 8 countries
THE JOB
Advise on a post-SEPA payments strategy
Analysis of major trends in European banking, payment systems,
and processing, and impact assessment SEPA
Strategic
Consulting
19 By NAOME bvba (Confidential) 7 May 2012
20. Securex
THE COMPANY
Belgian market leader in Social Management Services
1,350- employees
69,000 associated companies
100,000 associated individuals
THE JOB
Advise on a strategy to create new local offices and the
management of business development in new
geographical area’s Strategic
Create a new operating model, inclusive new profiles for Consulting
recruitment, for the local offices
20 By NAOME bvba (Confidential) 7 May 2012
21. Open
Channel
THE COMPANY
Leading global provider of software subscription
Solutions
and e-business management solutions that enable
software-as-a-service.
The company’s self-service offerings help organizations
increase software renewal revenues, extend their reach and
manage sales in the growing SMB market through multi-tiered
channels, effectively distribute electronic software and content,
and eliminate costly, inefficient e-business IT processes.
OCS is headquartered in Norwood, MA, and has offices in Utah,
the Netherlands, Japan and Australia.
Strategic
Consulting
THE JOB
Strategic consultancy business development Europe Business
Facilitated contract with major mobile phone Development
manufacturer
21 By NAOME bvba (Confidential) 7 May 2012
22. Antwerpse
Waterwerken
THE COMPANY
Belgian market leader in Water Management Services
(collection & distriubtion of drinking-water, collection &
purification of waste water)
500- employees
156,000 customers
THE JOB RFP support
Advise on new strategies for the Customer Contact Center
Coach the Project Management Team in describing the
requirements, needs and targets for the new Customer
Contact function Outsourcing
Counsel on the construction of a Request for Information /
Request for Proposal for the Call Center, and the evaluation
matrix to be applied on the different solution suppliers
22 By NAOME bvba (Confidential) 7 May 2012
23. CETREL
THE COMPANY
Card issuer & acquirer, and processing company
for the Luxembourg banks :
– Owned by 11 Luxembourg banks
– 1.1 million cards issued
– 12,000 merchants in Luxembourg and Belgium
– 100 million transactions per year
SEPA
THE JOB
Strategic
Advise on a post-SEPA payments strategy Consulting
Analyse Unique Selling Proposition and map versus
European market interest Business
Business Development Plan Belgium Development
23 By NAOME bvba (Confidential) 7 May 2012
24. FIRST DATA
INTERNATIONAL
THE COMPANY
Global leader in electronic commerce and payment
solutions, servicing 5 million merchants and 1900 card issuers
worldwide
THE JOB
Advise on their proposed Solution Offering Catalogue
(or Product Matrix) in the context of a post-SEPA SEPA
payments strategy
Provide strategic consultancy for 14 key markets in the Strategic
EMEA Region Consulting
Define a limited set of options within 9 subject categories,
which would enable the full set-up and running of a credit,
debit, retail or loan card portfolio
24 By NAOME bvba (Confidential) 7 May 2012
25. Visa Europe
THE COMPANY
Provides the brand, systems, services and rules that enable electronic
payments between millions of European consumers, businesses and
merchants.
Association of 4,500 European banks in 36 countries
THE JOB
Assist Visa Europe in entering into new market niches
Business
Development
25 By NAOME bvba (Confidential) 7 May 2012
26. Keesing
Reference
Systems
THE COMPANY
Specialist provider of verification tools and solutions to authenticate ID
documents and banknotes, since 1923.
More than 6000 clients in 120 countries.
THE JOB
New
Advise the Board of Directors & the Management Team on solutions
a strategic business development plan for Europe, integrating
the newest legislation regarding identity control for corporations Strategic
and public services, and the different regulations and Consulting
recommendations of the different trade associations into a
new tool for identity management and control.
26 By NAOME bvba (Confidential) 7 May 2012
27. MasterCard
Europe
THE COMPANY
Provides the brand, systems, services and rules that enable electronic payments
between millions of European consumers, businesses and merchants.
Association of 25,000 member banks in 210 countries worldwide
THE JOB
Advise the Chip Centre of Excellence about the chip
personalisation utility business & functional requirements
and business case, competitive advantages and delivery Strategic
& distribution methods. Consulting
27 By NAOME bvba (Confidential) 7 May 2012
28. Keesing
Reference
Systems
THE COMPANY
Specialist provider of verification tools and solutions to
authenticate ID documents and banknotes, since 1923.
More than 6000 clients in 120 countries.
THE JOB
Strategic
Formulate a U.K. Business Strategy following new identity Consulting
management legislation and create a U.K. Business
Development Plan. Business
Development
28 By NAOME bvba (Confidential) 7 May 2012
29. Total Systems
Europe
THE COMPANY
Market leader in electronic payment services to financial
institutions and companies.
More than 300 clients in 75 countries worldwide.
6,700 team members in 15 countries.
SEPA
THE JOB Strategic
Strategic market entry plan for Turkey. Consulting
Business development Turkey. Business
Development
29 By NAOME bvba (Confidential) 7 May 2012
30. PaySquare
THE COMPANY
Issuer of MasterCard and Visa credit cards in the Netherlands
Dutch national acquirer of MasterCard, Visa, JCB,
China Unionpay, Maestro, American Express.
THE JOB
Advise the Management Team as to the international expansion
of PaySquare, in e-commerce and POS acquiring by identifying
prospect markets and sectors, outlining market entry strategies, Business
defining commercial strategies and high level sales Development
implementation plans.
30 By NAOME bvba (Confidential) 7 May 2012
31. MasterCard
Europe
THE COMPANY
Provides the brand, systems, services and rules that
enable electronic payments between millions of European
consumers, businesses and merchants.
Association of 25,000 member banks in 210 countries worldwide
THE JOB
Advise MCE as to the key components their member banks
should know about SEPA – PSD compliance
SEPA
Put together a detailed course curriculum regarding debit
SEPA compliance.
31 By NAOME bvba (Confidential) 7 May 2012
32. Trionis
THE COMPANY
Processing company, formerly part of Eufiserv,
now joint venture between Eufiserv and First Data,
providing a unique offering in the issuer-to-acquirer services :
– 78,000 ATM’s
– 1.5 million POS
– 165 debit and credit cards as issuer processor
THE JOB SEPA
Organise, lead and coach the Managing Board in
defining their strategy for the coming three years Strategic
Consulting
32 By NAOME bvba (Confidential) 7 May 2012
33. PayFair
THE COMPANY
New
PayFair intends to launch a new instant debit payment solutions
scheme fully supported by the merchants community,
riding on the momentum created by the introduction Corporate
of the SEPA regulation. Coaching
The company has recently gone through a first round of
financing and expects the first PayFair transaction to SEPA
happen first half 2009.
Strategic
Consulting
THE JOB
Business
Advise the Board of Directors on key aspects of introducing Development
a new international payment scheme.
33 By NAOME bvba (Confidential) 7 May 2012
34. ING
THE COMPANY
Global financial institution with more than
85 million private, corporate and institutional clients in
more than 40 countries, served by a diverse workforce of about 110,000 people.
THE JOB
Advise the Senior Management on key aspects of cards &
payments, in particular regarding organisational structures,
product management, operational improvement, process &
procedural assessment, cost reduction, and commercial
SEPA
negotiations with schemes and suppliers
Looked various aspects of card operations, in particular at
Strategic
the restructuring of identifiers (savings estimated at Consulting
4 million euro / year), investigated chargebacks, audited the
MasterCard billing, compliance…
34 By NAOME bvba (Confidential) 7 May 2012
35. Keyware
THE COMPANY
Second largest Network Service Provider in Belgium.
Created in 1996.
Provider of Value Added Transaction Processing Services, New
with products and applications in the field of electronic payment, solutions
customer loyalty, e-identity, transaction processing and
multi-application payment terminals. SEPA
THE JOB Strategic
Consulting
C-Management Team on new opportunities arising
from the implementation of SEPA and create new service Business
offerings for acquirers and banks in the Belgian market Development
35 By NAOME bvba (Confidential) 7 May 2012
36. BNP PARIBAS
THE COMPANY
European leader in global banking and financial services
(one of the six strongest banks in the world).
4 domestic retail banking markets (France, Italy, Belgium
and Luxembourg) : total of 16 million retail clients
International networks with operations in 84 countries
(202,500 employees)
THE JOB SEPA
Advise the Senior Management Team of the Group on
their future cards & payments strategy (2015-2020) and Strategic
Consulting
construct a Strategic White Paper
36 By NAOME bvba (Confidential) 7 May 2012
37. EMPIRIA GROUP
THE COMPANY
Organiser of major conference in payments systems,
focusing on payment acceptance, e-commerce and mobile.
Creating a platform to showcase major changes in the industry, to review
innovations, and to discuss issues
Organiser of the yearly Merchant Payments Ecosystem conference
THE JOB Corporate
Advise the Management Team of the Group regarding the Coaching
conference programme
Strategic
Chairman of the Guiding Hand Awards : looking for the best Consulting
innovations in the payment acceptance industry
37 By NAOME bvba (Confidential) 7 May 2012
38. IDES
TECHNOLOGIES
THE COMPANY
Start-up company specialised in risk management and
fraud detection tools.
Unique solution based on statistical pattern recognition, converted from a
successful solution in the medical sector
Corporate
THE JOB Coaching
Advise and assist the Board of Directors & Management Team Strategic
of the company in putting a business plan together, Consulting
search for investors, and set-up the organisation of the company
Business
Development
38 By NAOME bvba (Confidential) 7 May 2012
39. ADVALVAS
THE COMPANY
Company specialised in complex e-invoicing
environments
Solutions for various sectors : parts, leasing, telecom, payment cards
THE JOB Corporate
Coaching
Advise the Board of Directors & Management Team
of the company concerning the payment card business
Strategic
Business development plan banking Consulting
Business
Development
39 By NAOME bvba (Confidential) 7 May 2012
40. BUREAU EUROPEEN
DES UNIONS DE
CONSOMMATEURS
THE COMPANY
Defending the interests of consumers at the regulatory
Created in 1962
42 independent national consumer organisations from 31 European countries
THE JOB
Define the consumer requirements for payments
Create a White Paper on consumer retail payments
for the regulatory
Strategic
Consulting
40 By NAOME bvba (Confidential) 7 May 2012
41. PAYMENT SERVICES
MARKET EXPERT
GROUP / EUROPEAN
THE COMPANY
One of the main objectives of the Union is to ensure
COMMISSION
the proper functioning of the internal market, of which payment services are an essential part. In a
context of rapid innovation and technological progress, it is important for the internal market to have
sound, user-friendly, efficient and secure payment systems, for the benefit of service providers and
users alike
Composed of individuals with the requisite expertise in the area of payment systems
THE JOB
The task of the Group shall be :
– to assist the Commission in the preparation of legislative acts or policy initiatives Strategic
regarding payment systems, including fraud prevention issues related to the Consulting
payment industry and users;
– to provide insight concerning the practical implementation of that policy;
– to exchange views on up-to-date best practices and ensure monitoring of
potential issues of concern for the market.
41 By NAOME bvba (Confidential) 7 May 2012
42. RS/2
ADVISORY BOARD
THE COMPANY
RS2 Software p.l.c., is a global provider of
Card Management Systems software, IT consultancy and related services to
international and domestic banks, service providers, and other financial
organisations.
THE JOB
The Advisory Board will guide the company to expand further
its operations and to keep on enhancing
its BankWorks product in order to remain Strategic
competitive in the cards and payment industry Consulting
42 By NAOME bvba (Confidential) 7 May 2012
43. Analyst
Consultations
THE SERVICE
“Analyst Consultations” are usually sessions, whereby specialists seek the
vision of experts regarding the future evolution in a sector, a market, a
business line, of even a particular, individual business or organisation
(corporation or association, or any kind of organisational form) or seek
recommendations regarding future business actions or business ventures;
mostly because of a particular business development or supporting the case
for a financial investment.
THE JOB
Done Analyst Consultations for several capital venture or financial
investment groups on various subjects, such as SEPA, the Turkish
POS market, the German credit card industry, the acquiring
market in Brazil, meal voucher business, ….
43 By NAOME bvba (Confidential) 7 May 2012
44. Customers
Analyst
Consultations
44 By NAOME bvba (Confidential) 7 May 2012
50. Thank you for
your attention…
CONTACT :
Leon Dhaene
Managing Director - NAOME bvba
Chairman of the Board of Directors – IDES Technologies S.A.
Chairman – N2FINANCE
Member of the European Commission Payment Systems Market Expert Group /
Directorate General Internal Market and Services
E-mail :
leon.dhaene@skynet.be
leon.dhaene@ides-technologies.com
leon.dhaene@n2finance.com
Tel. +32-473-642249
50 By NAOME bvba (Confidential) 7 May 2012