6. No one likes to see a bad review about his or her business on the Internet, especially if it comes from a disgruntled employee or a competitor who is trying to ruin your reputation.
10. The vast majority of bad reviews are from people who are upset, angry or disappointed with your service.
11. Their reason for providing a bad review has very little to do with the product or service they purchased, it almost always has to do with how you made them feel.
12. Problem is, the reviewer who took the time to leave a bad review is already angry, and it's going to be harder to change their mind now than it would have been at the time when the problem occurred.
14. If you have a bad review that you want removed from Google, here are five solutions that will either win back a dissatisfied customer or push spam reviews to the back of the line.
26. 1.Contact the person who posted the review and tell them that you saw their review on Google and that you want to find out what happened and make things right.
29. 4.Let them know how much you appreciate them bringing their concern to your attention and ask for their suggestion on what you can do make things right.
33. Google will only show five or six reviews on the first page of your Local Business Listing.
34. If you can generate five or six positive reviews, it will move the bad review to the second or third page.
35. Most people will not look that far into your listing before making a decision.
36. But, and this is a big "BUT," if you ask for too many positive reviews too quickly, Google will push your business listing down in their rankings.
37. When Google sees lots of reviews in a short period of time, it triggers a spam reaction.
47. Under each review, Google asks, "Is This Review Helpful (Yes / No)."
48. Google will not remove the review if enough people say, "No," but if 10 out of 10 people indicate the review was not helpful, many of your readers will discount the review and basically ignore it.
57. Unfortunately, the management response on another review site will not show up on Google, but it will show up directly under the bad review on the site where it was posted.
58. The very best way to handle bad reviews is to insure that unhappy customers never get to the point where they post their opinions on Google.
59. If you provide exceptional service, poor reviews should never become an issue.
60. Reputation bad is such a complex subject that there are so many different ways to look at it.
61. If there are any other areas you are not sure about, please have a look at some of the other articles on our website - we do a lot of research to make sure we present our readers with everything there is to know.
62. Please leave us a comment if there are more aspects of reputation bad you would like us to cover, and, be sure to come back.