1. Lenka
Bernatkova
Address
Kocurany 116
Opatovce nad Nitrou
Prievidza
972 02
Mobile
0949 263 707
Date of birth
12th March 1982
E-mail
lenka.bernatkova@gmail.com
Nationality
Slovak
Personal
Abilities
 Attention to detail
 Maintaining
confidentiality
 Ability to prioritise tasks
 Helpful and supportive
 Good listener with strong
observation skill
Other skills
 Czech – full comprehension
of spoken and written
language
 Polish – spoken language
 Working with computer –
Excel, Word, PowerPoint,
Outlook
 Software – Coda XL, Jade,
Synergy, Sage
 Driving licence – B category
Personal profile
A confident, responsible and enthusiastic administrative consultant,
with a wide range of experience in the commercial and manufacturing
industries, as part of teams in a busy working environment.
Approachable, well presented and able to establish good working and
personal relationship with people. Possessing a proven ability to
generate innovative ideas and solutions to problems. Experienced in
coordinating, planning and organising a wide range of administrative
activities.
Currently looking for a suitable position within a reputable and
ambitious company where I could use and develop my skills and
potential, same as grow with their stucture.
Work Experience
2010 – 2014 Financial Control Consultant
Homeloan Management Ltd, United Kingdom
 Reconciliation, investigation and correction of unreconciled items and
fees
 Prepared P&I reports, taylormade bank statements, monthend reports
 Balanced and cleared nominal, suspense accounts and cheques
 Produced journals and year end transfers
 Mentored and trained new members of staff
 Performed in daily huddles, team and business meetings
 Engaged in root cause analysis and lean processes; minutes taken
 Organized and participated in charity and team building events
 Worked to meet SLAs and other requirements included in the Service
specifications
2008 – 2010 Receptionist Homeloan Management Ltd, United Kingdom
 Met and greeted visitors in highly professional manners
 Responsible for health & safety and security procedures followed
 Operated switchboard and directed calls appropriately
 Opened, distributed, collected and re-routed the post
 Produced daily/weekly/monthly reports and swipe times
 Reception Diary, Visitor Book, Desk Diary updated immediately
 Taxi/Room/Parking space bookings made as required
 Monitored stationery stock and reordered when required
2005 – 2008 Personal Assistant JD Windborne Travel Ltd, United Kingdom
 Arranged appointments and took calls for the Managing Director
 Supported her at conferences, presentations and exhibition and helped
sales team
 Liaised with overseas partners in the tourism industry on a multi-
lingual level
2007 – 2008 Checkout Operator Morrisons Plc, United Kingdom
 Handled and dealt with cash transactions along with daily
communication with management and customers
2005 – 2007 Production Operator Rotherwood, United Kingdom
 Production delivery of commercial packaging, quality control, meeting
set production targets and preparation for the dispatch team
2000 – 2005 Shop assistant / Assistant Manager Termal Complex, Slovakia
 Managed a small team, liaised with suppliers, prepared orders, dealt
with customers, cash handling, stock filling, hygiene procedures
followed

2. Education and Qualifications
2011 Council of Europe Level B2 Advanced English
University of Cambridge, United Kingdom
2011 – 2012 Level 3 NVQ Diploma in Customer Service
The City and Guilds of London Institute
2011 Level 1 Award in Supporting a Child’s Learning and Development
The Adult College, Nelson, United Kingdom
2010 Level 2 Adult Literacy, Adult Numeracy, IT users
OCR, EDEXCEL NVQ qualification equivalent to GCSE at A*-C
Burnley College, United Kingdom
2005 – 2008 Level 1 & 2 English Language
qualification equivalent to GCSE
Trinity College London via Burnley College, United Kingdom
1996 – 2000 Business Academy
Prievidza, Slovakia
Interests
I enjoy traveling, getting to know new cultures, people, food and
traditions. Also take joy in running and walking in the nature. Have
completed a few running events. I adore visiting galleries and
museums.