1. Leishla Ayala Aponte
787-533-2558 / 787-603-2426
leishlaayala@yahoo.com
Summary of Qualifications
Professional with extensive experience in the customer service area. Experience as a collection representative,
manage customer accounts, provide payment options and offered products. Capable of organizing different
tasks and to establish priorities. Good working under stressful situations, well organized and reliable. Computer
literacy in Microsoft Office. Basic knowledge in English language.
Professional Experience
Liberty Cablevision, Luquillo, Puerto Rico
Account Specialist 2014 – 2015
• Responsible for collected payment.
• Oriented clients about payment alternatives.
• In charge of billing information and evaluate accounts.
AT&T Mobility, Guaynabo, Puerto Rico
Customer Services Representative 2011 – 2013
• Provided customer service and general account information.
• Made and received calls to resolve billing situations.
• Responsible for sales and received payments.
United States Postal Service, Cataño, Puerto Rico
Mail Handler 2010 – 2011
• Responsible for the mail processing.
• In charged of processes mail marked as Priority Mail, First and Fourth class.
ICOM, PR, San Juan, Puerto Rico
Secretary 2009 – 2010
• Provided customer service.
• Prepared and processed invoices.
Lcda. Rosaura Gonzalez Rucci, San Juan, Puerto Rico
Secretary 2006 – 2009
• Responsible to generate legal documents.
• Kept updated clients, lawyers and other contact personnel’s information.
Education
Interamerican University, San Juan, Puerto Rico
48 credits in Criminal Justice