10. Network Era
Everything is connected.
Everything flows.
Nothing is ever finished.
Unpredictability & surprise.
Faster, faster, faster.
Control is an illusion.
Flattening.
20. Largely explicit
Learning about.
Focus = get something done
Acquire knowledge or skill
For example Annual $ benefit Category Users
Organizational
Intelpedia $20,000,000+ Know-where 20,000 employees
wiki
Automated FAQ T. Rowe Price $3,000,000 Know-how 1,500 temps
Community Know-who
SAP $50,000,000+ 1,000,000 customers
network Know-how
Professional
CGI Systems $10,000,000+ Know-what 4,000 professionals
updates
Professional 15,000 military
Company Command lives saved Know-how
network officers & NCOs
Know-who
Blogs as KM Sun Microsystems $10,000,000+ 1,000 employees
Know-how
21. Sales training: before
Making
Hired 15 months
Quota
Before
One-week Selling @
workshop $5 million/year