Servant Leadership with Moral Authority @LeanDog by Jon R. Stahl

Agile Servant Leadership practices
with Moral Authority: @LeanDog
Jon Stahl

Woof
@jonRstahl

jon.stahl@leandog.com BS in CIS
+ Econ Minor
@jonRstahl

Co-Founded in 2009

Grew up in Pittsburgh, in Cleveland last 18 years

LeanDogStudies
• Scrum
• eXtreme Programming
• Lean

• Psychology
• Sociology

(On A Boat)

Agenda
Key Concepts 7 Pillars at LeanDog
• Agile • Has foresight
• Servant Leadership • Moral Authority
• Moral Authority • Compassionate Collaborator
• Woof • System Thinker
• Informational Radiators
• Putting people first
• Person of character
• Skilled communicator

What is Agile
In 2001, 15 Industry leaders sympathetic to
the need for an alternative to
documentation driven, heavyweight
software development processes….

Servant Leadership
A servant leader is a person of character who
puts people first. He or she is a skilled
communicator, a compassionate
collaborator who has foresight, is a systems
thinker, and leads with moral authority.

7 Pillars of Servant Leadership
A servant leader is a person of character (1)
who puts people first (2). He or she is a
skilled communicator (3), a compassionate
collaborator (4) who has foresight (5), is a
systems thinker (6), and leads with moral
authority (7).

The Challenge
So how do we do practice servant leadership at
all levels, not just software projects?

Agile Values & Principles +
Servant Leadership

Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission.

Agile: Information Radiators
• A display posted in a place where people can see it
as they work or walk by.
• It shows readers information they care about without
having to ask anyone a question.
• This means more communication with fewer
interruptions.
• Large & easily visible to the casual,
interested observer
• Understood at a glance
• Changes periodically, so worth visiting
• Is easily kept All Rightsto date copy or distribute without permission.
Copyright ©2013
up Reserved. Do not InventedbyAlistair Cockburn

Clear communication is the foundation

“I’m glad we all agree.”

Get those mental models out on the table

“Ah...”

A genuinely shared understanding

“I’m glad we’re all agreed then.”

Agile: Information Radiators
 Transparency
 Should include:
Story card wall
Road block board
Burn Down Charts
QA status
Production stats
Retrospective items Source:Alistair Cockburn

 Should also include anything necessary to keep team and
customer informed on status and progress

Has Foresight
• Imagines possibilities, anticipates the future,
and proceeds with clarity of purpose
– Visionary
– Displays Creativity
– Takes Courageous and
Decisive Action


Has Foresight
Shared Vision: Strategic and Tactical


Leads with Moral Authority
• Worthy of respect, inspires trust and confidence
and establishes quality standards for
performance
– Values moral authority over positional authority
– Empowers with responsibility and authority
– Set clear, firm yet flexible boundaries
– Establishes, models and enforces quality standards
for conduct and performance


Leads with Moral Authority
• Core Competencies
– Creates a Culture of
Accountability
– Accepts and Delegates
Responsibility
– Shares Power & Control


Moral Authority
Setting clear, firm, yet flexible boundaries

• Key Performance Indicators (KPI)
• Program Alignment Wall (PAW)
• Sales Alignment Wall (SAW)
• Dog Alignment Wall (DAW)
• Marketing Alignment Walls (MAW)
• Customer Alignment Wall (CAW)

Creates a Culture
of Accountability
Key Performance
Indicators
(KPI)


Creates a Culture
of Accountability:
KPI Examples

FAKE DATA, OF COURSE 


Creates a Culture of Accountability

Some KPI’s at LeanDog
• Funnel to backlog • Customer Delight
• Sales funnel • Revenue
• Cash position • Cost of Good Sold
• Billable utilization • Profitability
• Accounts Recievable • Waste
• Business Mix • Dog Mix
• People Delight

Accepts & Delegates Responsibility
Program Alignment Wall (PAW)


Sales Alignment Wall (SAW)


Dog Alignment Wall (DAW)


Marketing Alignment Wall (MAW)


Accepts &
Delegates
Responsibility

Customer
Alignment
Wall (CAW)


Shares Power and Control
3 Concepts

Fist to Five

Six Thinking
Hats
Collaboration 8


COMING VERY SOON

There’s an App for That


Leads with Moral Authority:
Shares Power & Control
Collaboration 8

Credit to
Copyright ©2013 All Rights Reserved. Do not copy or distribute without permission. JurgenAppelo

Collaboration 8 – Your Turn
• Form teams around the room – 4 to 6 people
• Your challenge: plan and run CodeMash
• Put high level tasks down the left
• Talk about your skills and determine what
level of involvement you should have
• Put your names on small post it notes and
move them around

Thoughts?


Collaboration 8 Example


Compassionate Collaborator
• Strengthens relationships, supports diversity
and creates a sense of belonging
– Expresses Appreciation
– Builds Teams and
Communities
– Negotiates Conflict


Extreme Meeting


System Thinker
• Thinks and acts strategically, leads change
effectively and balances the whole with the
sum of its parts
– Comfortable with
Complexity
– Demonstrates
Adaptability
– Considers the
‘Greater Good’

Fist to 5


6 Thinking Hats


Puts People First
• Helps others meet their highest priority
– Displays a Servant’s Heart
– Is Mentor-Minded
– Show Care and Concern


Put People First
• Fitness Center, Fitbit, Dietician
& Food
• Retrospectives Leader board


Person of Character
• Makes insightful, ethical and principle-
centered decision
– Maintains Integrity
– Demonstrates Humility
– Serves a Higher Purpose


Person of Character
– Give to Get
– GiveCamp


Skilled Communicator
• Listens earnestly and speaks effectively
– Demonstrate Empathy
– Invites Feedback
– Communicate
Persuasively


Some stuff we covered….
• Lots of Information Radiators – Starts with a
vision and KPI’s
• Cadence, Show & Tell, Retrospective
• Fist to 5
• 6 Thinking Hats
• Collaboration 8
• Extreme Meetings
• Healthy Stuff
• Giving

Free until
Groundhogs
Day

Woof


Questions,
Comments?

440.527.1183
Jon.Stahl@leandog.com

@jonRstahl

Servant Leadership with Moral Authority @LeanDog by Jon R. Stahl

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Servant Leadership with Moral Authority @LeanDog by Jon R. Stahl