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2	
  Steps	
  to	
  Lead	
  Genera/on	
  	
  
       That	
  Actually	
  Works	
  
Who	
  is	
  this	
  Dan	
  Kraus	
  guy?	
  

          •  25	
  year	
  sales	
  &	
  marke8ng	
  veteran 	
  	
  
               –  9+	
  years	
  with	
  Great	
  Plains	
  So@ware	
  (‘89-­‐’98)	
  
               –  6+	
  years	
  with	
  SAP	
  (‘03-­‐’09)	
  
               –  Allaire	
  
               –  Macromedia	
  
               –  Infinium	
  So@ware	
  
               –  ADP,	
  Con8nental	
  Cable	
  (Comcast)	
  
          •  Founded	
  3	
  companies	
  
          •  UMASS	
  Amherst,	
  Marke8ng	
  
          •  @LeadingResults	
  
Leading	
  Results	
  Overview	
  
 •  Instructors	
  for	
  the	
  Sage	
  Marke8ng	
  Academy	
  
 •  Marke8ng	
  services	
  firm	
  –	
  coaching	
  and	
  consul8ng	
  	
  
       »  1:1	
  Coaching,	
  Group	
  Coaching	
  
       »  Frac8onal	
  VP	
  of	
  Marke8ng	
  
       »  Social	
  Media	
  Coaching	
  and	
  Learning	
  
       »  Referral	
  Marke8ng	
  Coaching	
  and	
  Classes	
  
 •    Authorized	
  Duct	
  Tape	
  Marke8ng	
  coaches	
  
 •    Offices	
  in	
  Charlobe,	
  Boston	
  and	
  Philadelphia	
  
 •    Clients	
  throughout	
  North	
  America	
  
 •    We	
  help	
  our	
  clients	
  stop	
  was8ng	
  money	
  on	
  marke8ng	
  that	
  
      does	
  not	
  create	
  results	
  
Leading	
  Results	
  Core	
  Marke8ng	
  Mantra	
  

 •  Don't	
  talk	
  about	
  the	
  products	
  you	
  sell;	
  talk	
  
    about	
  the	
  problems	
  you	
  solve.	
  	
  	
  
 •  Then	
  talk	
  about	
  the	
  remarkably	
  different	
  way	
  
    that	
  I	
  will	
  experience	
  working	
  with	
  you	
  as	
  you	
  
    solve	
  those	
  problems.	
  	
  
 •  Be	
  sure	
  you	
  tell	
  me	
  what	
  I	
  get;	
  NOT	
  what	
  you	
  
    do.	
  	
  Because	
  I	
  don't	
  have	
  8me	
  to	
  figure	
  out	
  if	
  
    what	
  I	
  need	
  is	
  what	
  you	
  do.	
  	
  
Definition of Marketing




Know	
     Like	
     Trust	
     TRY	
     Buy	
     Repeat	
   Refer	
  
Two-­‐Step	
  Marke8ng	
  
Branding	
  vs	
  Lead	
  Gen	
  Marke8ng	
  

 •  Branding	
  works	
  before	
  the	
  consumer	
  is	
  in	
  the	
  
    market,	
  whereas	
  lead	
  genera8on	
  works	
  once	
  
    the	
  consumer	
  enters	
  the	
  market.	
  
 •  You	
  must	
  do	
  both	
  but…	
  
     »  Lead	
  Gen	
  Marke8ng	
  WILL	
  create	
  Brand	
  
     »  Brand	
  Marke8ng	
  rarely	
  creates	
  Lead	
  Gen	
  
Where	
  are	
  your	
  ac8vi8es	
  focused?	
  

 Branding	
  Centric 	
        	
  	
     Lead	
  Gen	
  Centric	
  
 •      Ar8cles	
  (PR)	
                 •    Newslebers	
  
 •      Social	
  Media	
                 •    Web	
  Marke8ng	
  (SEO/PPC)	
  
 •      Blogs	
                           •    Events	
  (in	
  person)	
  
 •      Case	
  Studies*	
                •    Webinars	
  
 •      Videos*	
                         •    Microsites	
  
 •      White	
  Papers*	
                •    Email	
  Marke8ng	
  
 •      Research	
  Reports*	
            •    Print	
  Adver8sing*	
  
 •      Branded	
  Content*	
             •    Tradi8onal	
  Media*	
  
 	
  
Processes	
  
The	
  Marke8ng	
  HourglassTM	
  
       Know	
                 •  Social,	
  Adver8sing,	
  Referrals,	
  
                                 Networking,	
  SEM,	
  PR	
  




        Like	
            •  Website,	
  blog	
  content,	
  social,	
  content	
  
                             offers,	
  PR,	
  Video,	
  webinars	
  




       Trust	
         •  Expert	
  webinars,	
  marke8ng	
  materials,	
  
                          white	
  papers,	
  Case	
  Studies,	
  Tes8monials	
  




         Try	
        •  Workshops,	
  evalua8ons,	
  demo,	
  DIY	
  
                         training,	
  starter	
  packs	
  




        Buy	
          •  Service	
  team,	
  new	
  customer	
  kit,	
  process	
  
                          documenta8on	
  




      Repeat	
            •  Post	
  project	
  review,	
  cross	
  selling,	
  
                             customer	
  events	
  




       Refer	
                •  Champion	
  events,	
  partner	
  intros,	
  
                                 peer2peer	
  


                         ©	
  Duct	
  Tape	
  Marke3ng	
  –	
  all	
  rights	
  reserved	
  
Gerng	
  Responses	
  =	
  Valued	
  Content	
  	
  
• 	
  	
  You	
  need	
  materials	
  that	
  Educate	
  
•  The	
  problems	
  you	
  solve,	
  packaged	
  for	
  consump8on	
  
          	
  
Content	
  that	
  builds	
  trust	
  

 • 	
  Reviews	
  
 • 	
  Tes8monials	
  
 • 	
  Personality	
  
 • 	
  Social	
  media	
  
 • 	
  SEO	
  oriented	
  
Content	
  that	
  educates	
  

 • 	
  White	
  papers	
  
 • 	
  Webinars	
  
 • 	
  FAQs	
  
 • 	
  Success	
  stories	
  
 • 	
  About	
  You	
  
If you thinks its all about
        content…
Think	
  about	
  your	
  ac8vi8es?	
  
•  Blogging	
                     •  Tradeshows	
  
•  eMail	
                        •  Conferences	
  
•  Webinars	
                     •  Public	
  Speaking	
  
•  Seminars	
                     •  Adwords	
  
•  User	
  Groups	
               •  Own	
  Networking	
  Group	
  
•  Print	
  Ads	
                 •  Lunch	
  &	
  Learns	
  
•  Associa8ons/                   •  Joint	
  Partnering/
   Networking	
                      Alliances	
  
•  PR	
                           •  Publish	
  Content	
  
•  Direct	
  Mail 	
  	
  
Two-­‐Step	
  Categories	
  

 •    SEO	
  
 •    Adver8sing	
  
 •    Sponsorships	
  
 •    Direct	
  Response	
  -­‐	
  Mail/eMail	
  
Search	
  Engine	
  Op8miza8on	
  
Establish	
  Exper8se	
  and	
  Ownership	
  of	
  it	
  

 •    Blogging	
  on	
  key	
  topics	
  
 •    Guest	
  blog/speaking/presen8ng	
  
 •    Create	
  a	
  community	
  around	
  a	
  key	
  topic	
  
 •    Microsites	
  
 •    Customer	
  tes8monials	
  about	
  your	
  exper8se	
  
 •    Video	
  how-­‐to	
  
Adver8sing	
  
A	
  few	
  ideas…	
  

  •    Pay-­‐Per-­‐Click	
  
  •    Local	
  Business	
  Journals	
  
  •    Industry	
  Publica8ons	
  
  •    Industry/Interest	
  newslebers	
  
  •    Tradi8onal	
  Media	
  (newspaper,	
  TV,	
  Radio)	
  
Pay	
  Per	
  Click	
  Adver8sing	
  

  Keys	
  to	
  Success	
  with	
  PPC	
  
  •  Direct	
  response	
  
  •  2	
  step	
  approach	
  
  •  Dedicated	
  Landing	
  Pages	
  
Advantages	
  of	
  a	
  PPC	
  Program	
  

 When	
  should	
  a	
  PPC	
  program	
  be	
  considered?	
  	
  
 •    To	
  begin	
  your	
  SEM	
  program	
  almost	
  immediately	
  
 •    Good	
  for	
  tes8ng	
  (products,	
  keywords,	
  loca8ons)	
  
 •    Allows	
  for	
  geo-­‐targe8ng	
  	
  
 •    Allows	
  for	
  interest/skill/personality	
  targe8ng	
  
 •    Can	
  focus	
  on	
  long	
  tail	
  keyword	
  phrases	
  
 •    Easy	
  to	
  modify,	
  shi@,	
  expand	
  or	
  cancel	
  
Disadvantages	
  	
  

 (primarily	
  compared	
  to	
  organic	
  SEO):	
  
 •  Not	
  always	
  viewed	
  
 •  Lible	
  credibility	
  (similar	
  to	
  the	
  common	
  
    comparison	
  and	
  percep8on	
  of	
  adver8sing	
  
    versus	
  PR	
  as	
  a	
  promo8onal	
  tool)	
  
 •  An	
  organic	
  SEO	
  strategy	
  becomes	
  more	
  cost-­‐
    effec8ve	
  as	
  it	
  matures	
  and	
  is	
  beber	
  suited	
  as	
  a	
  
    longer	
  term	
  strategy	
  
PPC	
  Terms	
  
 •  Clicks	
  –	
  The	
  number	
  of	
  8mes	
  an	
  ad	
  is	
  clicked.	
  
 •  Impressions	
  –	
  The	
  number	
  of	
  8mes	
  an	
  ad	
  has	
  been	
  
    displayed.	
  
 •  Click-­‐through	
  Rate	
  (CTR)	
  –	
  (clicks	
  /	
  impressions).	
  
 •  Cost	
  per	
  Click	
  (CPC)	
  –	
  The	
  cost	
  every	
  8me	
  an	
  ad	
  is	
  
    clicked	
  on	
  by	
  a	
  searcher	
  
 •  Conversion	
  –	
  The	
  number	
  of	
  clicks	
  that	
  result	
  in	
  a	
  
    conversion	
  (no	
  more	
  than	
  one	
  conversion	
  per	
  click).	
  	
  
 •  Quality	
  Score	
  –	
  Google	
  calcula8on	
  that	
  determines	
  
    ad	
  relevance,	
  placement	
  and	
  cost.	
  
Adwords	
  
This chart shows the relative importance of three factors used to calculate the
      Quality Score: 1) Clickthrough Rate (CTR), 2) Landing/destination page,
                                 and 3) Relevance.

  Source: Howie, Ian, Google AdWords PPC Advertising, WordTracker, November 2009, ISBN: 978-0-9561475-4-7
Pay-for-placement on a Google SERP
Good	
  Adwords	
  Book	
  


      Google AdWords

      Anastasia Holdren
      O’Reilly Publishing
Landing pages & Micro-sites 	
  

 •    Goal	
  =	
  Conversa8on	
  
 •    No	
  Distrac8on	
  =	
  Higher	
  Conversion	
  
 •    Focused	
  Relevance	
  =	
  High	
  Quality	
  Score	
  
 •    Higher	
  QS	
  =	
  Lower	
  Cost	
  Per	
  Conversion	
  
Example of a landing/destination page with several elements
    designed for conversion
LinkedIN	
  Adver8sing	
  
Facebook	
  Ads	
  
Making	
  PPC	
  Effec8ve	
  &	
  Affordable	
  

 •  Know	
  Your	
  Customers	
  
 •  Know	
  Your	
  Keywords	
  
 •  Make	
  your	
  landing	
  pages	
  relevant	
  -­‐	
  The	
  higher	
  
    your	
  Quality	
  Score,	
  the	
  higher	
  your	
  Ad	
  Rank	
  
    and	
  the	
  lower	
  your	
  cost.	
  	
  	
  
Sponsorships	
  
Sponsorships	
  

 •  Relevant	
  Opportuni8es	
  
    »  Subscrip8on	
  newslebers	
  
    »  Partner/Industry/Local	
  Events	
  
    »  Tradeshows***	
  
In-­‐Line	
  NewsleAer	
  Sponsorship	
  
Events	
  &	
  Tradeshows	
  

 •    Don’t	
  sponsor	
  unless	
  speaking	
  
 •    Provide	
  educa8onal	
  content	
  
 •    Insist	
  on	
  your	
  own	
  evalua8on	
  
 •    Provide	
  value	
  for	
  return	
  of	
  eval	
  
 •    Offer	
  follow	
  up	
  on	
  the	
  eval	
  
Direct	
  Response	
  
Print	
  Adver8sing	
  
  Image ad vs. direct response
Image	
  or	
  Direct	
  
  Response?	
  
Anatomy	
  of	
  a	
  direct	
  response	
  ad	
  

  •    	
  Single	
  purpose	
  
  •    	
  Headline	
  
  •    	
  Value	
  proposi8on	
  
  •    	
  Offer	
  
  •    	
  Call	
  to	
  ac8on	
  
Direct	
  Mail/Email	
  

Direct	
  mail	
  is	
  ideal	
  small	
  
   business	
  vehicle	
  
•  Target	
  ideal	
  prospect	
  
•  Test	
  offers	
  
•  Rela8vely	
  inexpensive	
  
•  Consider	
  Lumpy	
  
•  Email	
  newslebers	
  to	
  
   stay	
  in	
  touch	
  
Headline




            Offer




Headline      Value


               Action
Tes8ng	
  

 •    Start	
  small	
  
 •    Code	
  everything	
  
 •    Split	
  test	
  A/B	
  
 •    One	
  variable	
  at	
  a	
  8me	
  
 •    Google	
  AdWords	
  for	
  tes8ng	
  key	
  phrases	
  
 •    Try	
  Weekends	
  too	
  (for	
  email)	
  
Direct	
  mail	
  lists	
  

  •  The	
  best	
  is	
  one	
  you	
  build!	
  
  •  2nd	
  best	
  is	
  one	
  you	
  borrow	
  
  •  When	
  all	
  else	
  fails…	
  
       »  SRDS	
  
       »  infoUSA	
  
       »  List	
  brokers	
  
  •  The	
  best	
  email	
  list	
  –	
  Only	
  1	
  choice	
  –	
  Build	
  It	
  
Headlines	
  (Subject	
  Lines)	
  that	
  get	
  results 	
  	
  

  •  Ques8on	
  Based	
  (vs	
  Statement	
  Based)	
  
  •  Problem	
  Based	
  (vs	
  Solu8on	
  Based)	
  
  •  Curious	
  (vs	
  Non-­‐Curious)	
  
                                   	
  
           “Why	
  do	
  some	
  headlines	
  fail?”	
  
                  www.psychotac8cs.com	
  
Nurture,	
  Don’t	
  Pester	
  
             Know	
  
                           • Who	
  and	
  how	
  
                           • Ads	
  
                           • Referrals	
  




              Like	
  
                           • Web	
  site/blog	
  
                           • Recep8on	
  
                           • Newsleber	
  




             Trust	
  
                           • Search	
  
                           • Expert	
  content	
  
                           • Sales	
  presenta8on	
  




               Try	
  
                           • Webinar	
  
                           • Evalua8on	
  
                           • Nurturing	
  




              Buy	
  
                           • Service	
  team	
  
                           • New	
  customer	
  kit	
  
                           • Finance/delivery	
  




           Repeat	
  
                           • Post	
  project	
  survey	
  
                           • Cross	
  selling	
  
                           • Quarterly	
  events	
  




             Refer	
  
                           • Results	
  reviews	
  
                           • Partner	
  intros	
  
                           • Peer2peer	
  events	
  

                                                             ©	
  Duct	
  Tape	
  Marke3ng	
  –	
  all	
  rights	
  reserved	
  
Consistency	
  Counts	
  

 How	
  o@en?	
  

 •  Once	
  a	
  month	
  (average)	
  BUT	
  
    Vary	
  the	
  approach	
  
Varied	
  Tac8cs	
  and	
  Delivery	
  

 Core	
  Tac8cs	
  –	
  all	
  2	
  Step	
  
 •  Newslebers	
  
 •  Conversa8ons	
  (phone	
  &	
  F2F)	
  
 •  Webinars	
  	
  
 •  1:1	
  Value	
  Offers	
  	
  
1:1	
  Offers	
  

  •    Audits	
  	
  
  •    Evalua8ons	
  
  •    Quotes	
  
  •    Custom	
  reports	
  or	
  analysis	
  	
  
  •    Market	
  Comparison	
  
Takeaways	
  

 •  Brand	
  Marke8ng	
  is	
  not	
  2	
  Step	
  	
  
     »  Get	
  them	
  to	
  take	
  ac8on	
  
 •  Understand	
  the	
  value	
  you	
  provide	
  –	
  Share	
  
    some	
  (you	
  need	
  content)	
  
 •  Your	
  Nurture	
  Process	
  should	
  be	
  2	
  step	
  too	
  
 •  2	
  Step	
  is	
  One	
  Part	
  –	
  Don’t	
  Forget	
  Referrals	
  and	
  
    PR	
  
Result	
  
    Your	
  marke8ng	
  is	
  measurable!	
  




          Offer	
  #1	
  
                 	
  
   Complete	
  the	
  evalua8on,	
  
       get	
  the	
  slides	
  
Offer	
  #2	
  
  •  Marke8ng	
  Hour	
  Glass	
  Audit	
  
      »  You	
  complete	
  our	
  ques8onnaire	
  
      »  We	
  spend	
  an	
  hour	
  or	
  so	
  with	
  you	
  to	
  
         review	
  your	
  approach	
  against	
  the	
  
         Marke8ng	
  Hour	
  Glass	
  
      »  We’ll	
  provide	
  you	
  with	
  a	
  blank	
  copy	
  of	
  
         this	
  calendar	
  template	
  
      	
  
      Check	
  the	
  box	
  for	
  the	
  free	
  45	
  minute	
  business	
  
           evalua3on	
  
      	
  
We	
  help	
  small	
  businesses	
  stop	
  was8ng	
  money	
  on	
  marke8ng	
  
                                                       	
  


                      Thank	
  You	
  &	
  Ques/ons	
  
                Please	
  take	
  a	
  moment	
  to	
  complete	
  
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Two step to lead gen that actually works.pptx

  • 1. 2  Steps  to  Lead  Genera/on     That  Actually  Works  
  • 2. Who  is  this  Dan  Kraus  guy?   •  25  year  sales  &  marke8ng  veteran     –  9+  years  with  Great  Plains  So@ware  (‘89-­‐’98)   –  6+  years  with  SAP  (‘03-­‐’09)   –  Allaire   –  Macromedia   –  Infinium  So@ware   –  ADP,  Con8nental  Cable  (Comcast)   •  Founded  3  companies   •  UMASS  Amherst,  Marke8ng   •  @LeadingResults  
  • 3. Leading  Results  Overview   •  Instructors  for  the  Sage  Marke8ng  Academy   •  Marke8ng  services  firm  –  coaching  and  consul8ng     »  1:1  Coaching,  Group  Coaching   »  Frac8onal  VP  of  Marke8ng   »  Social  Media  Coaching  and  Learning   »  Referral  Marke8ng  Coaching  and  Classes   •  Authorized  Duct  Tape  Marke8ng  coaches   •  Offices  in  Charlobe,  Boston  and  Philadelphia   •  Clients  throughout  North  America   •  We  help  our  clients  stop  was8ng  money  on  marke8ng  that   does  not  create  results  
  • 4. Leading  Results  Core  Marke8ng  Mantra   •  Don't  talk  about  the  products  you  sell;  talk   about  the  problems  you  solve.       •  Then  talk  about  the  remarkably  different  way   that  I  will  experience  working  with  you  as  you   solve  those  problems.     •  Be  sure  you  tell  me  what  I  get;  NOT  what  you   do.    Because  I  don't  have  8me  to  figure  out  if   what  I  need  is  what  you  do.    
  • 5. Definition of Marketing Know   Like   Trust   TRY   Buy   Repeat   Refer  
  • 7. Branding  vs  Lead  Gen  Marke8ng   •  Branding  works  before  the  consumer  is  in  the   market,  whereas  lead  genera8on  works  once   the  consumer  enters  the  market.   •  You  must  do  both  but…   »  Lead  Gen  Marke8ng  WILL  create  Brand   »  Brand  Marke8ng  rarely  creates  Lead  Gen  
  • 8. Where  are  your  ac8vi8es  focused?   Branding  Centric       Lead  Gen  Centric   •  Ar8cles  (PR)   •  Newslebers   •  Social  Media   •  Web  Marke8ng  (SEO/PPC)   •  Blogs   •  Events  (in  person)   •  Case  Studies*   •  Webinars   •  Videos*   •  Microsites   •  White  Papers*   •  Email  Marke8ng   •  Research  Reports*   •  Print  Adver8sing*   •  Branded  Content*   •  Tradi8onal  Media*    
  • 10. The  Marke8ng  HourglassTM   Know   •  Social,  Adver8sing,  Referrals,   Networking,  SEM,  PR   Like   •  Website,  blog  content,  social,  content   offers,  PR,  Video,  webinars   Trust   •  Expert  webinars,  marke8ng  materials,   white  papers,  Case  Studies,  Tes8monials   Try   •  Workshops,  evalua8ons,  demo,  DIY   training,  starter  packs   Buy   •  Service  team,  new  customer  kit,  process   documenta8on   Repeat   •  Post  project  review,  cross  selling,   customer  events   Refer   •  Champion  events,  partner  intros,   peer2peer   ©  Duct  Tape  Marke3ng  –  all  rights  reserved  
  • 11. Gerng  Responses  =  Valued  Content     •     You  need  materials  that  Educate   •  The  problems  you  solve,  packaged  for  consump8on    
  • 12. Content  that  builds  trust   •   Reviews   •   Tes8monials   •   Personality   •   Social  media   •   SEO  oriented  
  • 13. Content  that  educates   •   White  papers   •   Webinars   •   FAQs   •   Success  stories   •   About  You  
  • 14. If you thinks its all about content…
  • 15.
  • 16. Think  about  your  ac8vi8es?   •  Blogging   •  Tradeshows   •  eMail   •  Conferences   •  Webinars   •  Public  Speaking   •  Seminars   •  Adwords   •  User  Groups   •  Own  Networking  Group   •  Print  Ads   •  Lunch  &  Learns   •  Associa8ons/ •  Joint  Partnering/ Networking   Alliances   •  PR   •  Publish  Content   •  Direct  Mail    
  • 17. Two-­‐Step  Categories   •  SEO   •  Adver8sing   •  Sponsorships   •  Direct  Response  -­‐  Mail/eMail  
  • 19. Establish  Exper8se  and  Ownership  of  it   •  Blogging  on  key  topics   •  Guest  blog/speaking/presen8ng   •  Create  a  community  around  a  key  topic   •  Microsites   •  Customer  tes8monials  about  your  exper8se   •  Video  how-­‐to  
  • 21. A  few  ideas…   •  Pay-­‐Per-­‐Click   •  Local  Business  Journals   •  Industry  Publica8ons   •  Industry/Interest  newslebers   •  Tradi8onal  Media  (newspaper,  TV,  Radio)  
  • 22. Pay  Per  Click  Adver8sing   Keys  to  Success  with  PPC   •  Direct  response   •  2  step  approach   •  Dedicated  Landing  Pages  
  • 23. Advantages  of  a  PPC  Program   When  should  a  PPC  program  be  considered?     •  To  begin  your  SEM  program  almost  immediately   •  Good  for  tes8ng  (products,  keywords,  loca8ons)   •  Allows  for  geo-­‐targe8ng     •  Allows  for  interest/skill/personality  targe8ng   •  Can  focus  on  long  tail  keyword  phrases   •  Easy  to  modify,  shi@,  expand  or  cancel  
  • 24. Disadvantages     (primarily  compared  to  organic  SEO):   •  Not  always  viewed   •  Lible  credibility  (similar  to  the  common   comparison  and  percep8on  of  adver8sing   versus  PR  as  a  promo8onal  tool)   •  An  organic  SEO  strategy  becomes  more  cost-­‐ effec8ve  as  it  matures  and  is  beber  suited  as  a   longer  term  strategy  
  • 25. PPC  Terms   •  Clicks  –  The  number  of  8mes  an  ad  is  clicked.   •  Impressions  –  The  number  of  8mes  an  ad  has  been   displayed.   •  Click-­‐through  Rate  (CTR)  –  (clicks  /  impressions).   •  Cost  per  Click  (CPC)  –  The  cost  every  8me  an  ad  is   clicked  on  by  a  searcher   •  Conversion  –  The  number  of  clicks  that  result  in  a   conversion  (no  more  than  one  conversion  per  click).     •  Quality  Score  –  Google  calcula8on  that  determines   ad  relevance,  placement  and  cost.  
  • 27. This chart shows the relative importance of three factors used to calculate the Quality Score: 1) Clickthrough Rate (CTR), 2) Landing/destination page, and 3) Relevance. Source: Howie, Ian, Google AdWords PPC Advertising, WordTracker, November 2009, ISBN: 978-0-9561475-4-7
  • 28. Pay-for-placement on a Google SERP
  • 29. Good  Adwords  Book   Google AdWords Anastasia Holdren O’Reilly Publishing
  • 30. Landing pages & Micro-sites   •  Goal  =  Conversa8on   •  No  Distrac8on  =  Higher  Conversion   •  Focused  Relevance  =  High  Quality  Score   •  Higher  QS  =  Lower  Cost  Per  Conversion  
  • 31. Example of a landing/destination page with several elements designed for conversion
  • 34. Making  PPC  Effec8ve  &  Affordable   •  Know  Your  Customers   •  Know  Your  Keywords   •  Make  your  landing  pages  relevant  -­‐  The  higher   your  Quality  Score,  the  higher  your  Ad  Rank   and  the  lower  your  cost.      
  • 36. Sponsorships   •  Relevant  Opportuni8es   »  Subscrip8on  newslebers   »  Partner/Industry/Local  Events   »  Tradeshows***  
  • 38. Events  &  Tradeshows   •  Don’t  sponsor  unless  speaking   •  Provide  educa8onal  content   •  Insist  on  your  own  evalua8on   •  Provide  value  for  return  of  eval   •  Offer  follow  up  on  the  eval  
  • 40. Print  Adver8sing   Image ad vs. direct response
  • 41. Image  or  Direct   Response?  
  • 42. Anatomy  of  a  direct  response  ad   •   Single  purpose   •   Headline   •   Value  proposi8on   •   Offer   •   Call  to  ac8on  
  • 43. Direct  Mail/Email   Direct  mail  is  ideal  small   business  vehicle   •  Target  ideal  prospect   •  Test  offers   •  Rela8vely  inexpensive   •  Consider  Lumpy   •  Email  newslebers  to   stay  in  touch  
  • 44. Headline Offer Headline Value Action
  • 45. Tes8ng   •  Start  small   •  Code  everything   •  Split  test  A/B   •  One  variable  at  a  8me   •  Google  AdWords  for  tes8ng  key  phrases   •  Try  Weekends  too  (for  email)  
  • 46. Direct  mail  lists   •  The  best  is  one  you  build!   •  2nd  best  is  one  you  borrow   •  When  all  else  fails…   »  SRDS   »  infoUSA   »  List  brokers   •  The  best  email  list  –  Only  1  choice  –  Build  It  
  • 47. Headlines  (Subject  Lines)  that  get  results     •  Ques8on  Based  (vs  Statement  Based)   •  Problem  Based  (vs  Solu8on  Based)   •  Curious  (vs  Non-­‐Curious)     “Why  do  some  headlines  fail?”   www.psychotac8cs.com  
  • 48. Nurture,  Don’t  Pester   Know   • Who  and  how   • Ads   • Referrals   Like   • Web  site/blog   • Recep8on   • Newsleber   Trust   • Search   • Expert  content   • Sales  presenta8on   Try   • Webinar   • Evalua8on   • Nurturing   Buy   • Service  team   • New  customer  kit   • Finance/delivery   Repeat   • Post  project  survey   • Cross  selling   • Quarterly  events   Refer   • Results  reviews   • Partner  intros   • Peer2peer  events   ©  Duct  Tape  Marke3ng  –  all  rights  reserved  
  • 49. Consistency  Counts   How  o@en?   •  Once  a  month  (average)  BUT   Vary  the  approach  
  • 50. Varied  Tac8cs  and  Delivery   Core  Tac8cs  –  all  2  Step   •  Newslebers   •  Conversa8ons  (phone  &  F2F)   •  Webinars     •  1:1  Value  Offers    
  • 51. 1:1  Offers   •  Audits     •  Evalua8ons   •  Quotes   •  Custom  reports  or  analysis     •  Market  Comparison  
  • 52. Takeaways   •  Brand  Marke8ng  is  not  2  Step     »  Get  them  to  take  ac8on   •  Understand  the  value  you  provide  –  Share   some  (you  need  content)   •  Your  Nurture  Process  should  be  2  step  too   •  2  Step  is  One  Part  –  Don’t  Forget  Referrals  and   PR  
  • 53. Result   Your  marke8ng  is  measurable!   Offer  #1     Complete  the  evalua8on,   get  the  slides  
  • 54. Offer  #2   •  Marke8ng  Hour  Glass  Audit   »  You  complete  our  ques8onnaire   »  We  spend  an  hour  or  so  with  you  to   review  your  approach  against  the   Marke8ng  Hour  Glass   »  We’ll  provide  you  with  a  blank  copy  of   this  calendar  template     Check  the  box  for  the  free  45  minute  business   evalua3on    
  • 55. We  help  small  businesses  stop  was8ng  money  on  marke8ng     Thank  You  &  Ques/ons   Please  take  a  moment  to  complete   presenta8on  evalua8on   Contact  Us   Web:  www.leadingresults.com   Email:  info@LeadingResults.com   Phone:  888-­‐717-­‐1715   Twiber:  @LeadingResults  ;  @LauraBLorenz   FaceBook:  facebook.com/leadingresults