4.3 (other) system design tools vezzoli 11-12 (51)

course System Design for Sustainability
Subject 4. Methods and tools for SDS

learning resource 4.3
(Other) system design tools

carlo vezzoli
politecnico di milano . INDACO dpt. . DIS . School of design . Italy

Learning Network on Sustainability

Carlo Vezzoli AH-DESIGN, EU PROJECT
Politecnico di Milano / INDACO dept. / DIS / School of Design / Italy

CONTENTS
. (STAKEHOLDER) SYSTEM MAP
. INTERACTION TABLE and STORY-BOARD
. SATISFACTION OFFERING DIAGRAM


DESCPRIPTION OF SDS TOOLS
. aims and description
. how to use
. integration in the MSDS design process
. software and/or other supports


(STAKEHOLDER) SYSTEM MAP

The tool was developed by
Francois Jégou within the
EU funded research: HiCS -
Highly Customerised
Solutions, Solution-
oriented design, production
and delivery systems
(European Research,
GROWTH Programme /
European 5th Framework).


AIM:
to design (co-design)
and visualise the
configuration of the
system

WHAT IT CONSISTS
OF:
a graphical
representation
containing:
. stakeholders involved

. flows/interactions:
physical, financial
informational and labor
performance

HOW TO BUILD UP A SYSTEM MAP?



Platform
boundary

main stakeholders

System
boundary

secondary stakeholders



E-meal appliance producer

E-meal
Food providers

Structure icon
Characterization icon Offices
Catering provider Slogan

Health adviser



BASIC RULE TO REPRESENT EACH STAKEHOLDER

structure characterisation slogan icon

+ + Bio food provider =
Bio food provider

+ + Logistic provider =
Logistic provider

+ + Local delivery shop =
Local delivery shop




E-meal
Food providers

MAIN STAKEHOLDER
Big icon Offices
Catering provider

SECONDARY STAKEHOLDER
Small icon
Health adviser



companies contract service
for their employees…


E-meal
Food providers
ARROW
+ meals are delivered in companies…

DESCRIPTION

Offices
vegetable, dairy and
bread products employees pick-up their
meal when they want…
Catering provider
employees order the day before by internet…
diet advice service
with meal ordering

Health adviser





E-meal
Food providers

meals are delivered in companies…

Offices
Catering provider
diet advice service
with meal ordering

Health adviser MATERIAL FLOWS





E-meal
Food providers


Offices
Catering provider
diet advice service
with meal ordering

Health adviser INFORMATION FLOWS





E-meal
Food providers


Offices
Catering provider
diet advice service
with meal ordering

Health adviser FINANCIAL FLOWS





E-meal
Food providers


DARK GREY
Offices

Catering provider CORE FLOWS meal when they want…

LIGHT GREY
diet advice service

with meal ordering

SECONDARY FLOWS
Health adviser



1. companies contract service


E-meal start

Food providers

3. meals are delivered in companies…

Offices
bread products 4. employees pick-up their
Catering provider
2. employees order the day before by internet…
diet advice service
with meal ordering

Health adviser READING ORDER


integration in the design process STRATEGIC ANALYSIS
ANALYSIS OF THE PROJECT PROMOTERS
increasing the detail level ANALYSIS OF THE REFERENCE CONTEXT
ANALYSIS OF THE REFERENCE STRUCTURE
ANALYSIS OF BEST PRACTICES
DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES
describe the system
configuration of the EXPLORING OPPORTUNITIES
reference structure and IDEAS GENERATION ORIENTED TO SUSTAINABILITY
of best practices DEVELEPMENT OF THE SUSTAINABILITY DESIGN
ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS

SYSTEM CONCEPT DESIGN
VISIONS, CLUSTERS AND IDEAS SELECTION
development of the SYSTEM CONCEPT DEVELOPMENT
system configuration ENV., SOC. & ECON. CHECK
concept
SYSTEM DESIGN (AND ENGIN.)
SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)
ENV., SOC. & ECON. CHECK

further development
(in details) of the
COMMUNICATION
system configuration
DOCUMENTS EDITING

SOFTWARE AND OTHER SUPPORTS:
www.lens.polimi.it / tool >
system map icons (ppt) on presentation software (e.g.
open office, powerpoint).

COPY AND PASTE
THE ELEMENTS
FROM THE
LIBRARIES TO THE
LAYOUT


in the system map icons (ppt) …structure icons…

public local school
istitution association PUBLIC ISTITUTIONS OR ASSOCIATIONS

individual collective
house house HOMES

industrial services local mobile
company company shop shop
COMPANIES AND STORES


in the system map (ppt) …characteriz. icons (activities)…

EATING

TRANSPORTING

COMMUNICATING

WORKING IN OFFICE


in the system map (ppt) …characterization icons (people)…

GENERAL PEOPLE

PEOPLE AT WORK


…flows
Material Information Financial Labour
flow flow flow performance

core PSS
performance

alternative PSS
performance,
implementation or
back-office flows

1. vegetables

timing and description
of the flow one way flow exchange


system map icons (ppt)

OPEN SOURCE add your newly
LIBRARIES developed icons


INTERACTION TABLE and STORY-BOARD
INTERACTION TABLE

The tools were developed
by DIS unit of research
(INTERACTION) STORY BOARD
from the work did by
Daniela Sangiorgi within
the EU funded research:
MEPSS European research
project (Methodology for
Product Service Systems)
Growth Programme /
European 5th Framework.


INTERACTION TABLE
AIM:
to design (co-design)
and visualise the
functioning in time of
the system as a set of
narratives (one story
for each stakeholders)
of both the front-desk
(with the clients) and
back-stage
interactions (between
other stakeholders)


INTERACTION TABLE
WHAT IT CONSISTS
OF: it is a graphical
representation
containing:

> the sequence of
images, representing (in
time) the various
interactions of the
different stakeholders

> and short texts,
describing the specific
role played by each
stakeholders in each
single interaction

INTERACTION TABLE

USER ROLE

SYSTEM ROLE


INTERACTION TABLE

SERVICE
ACTION


INTERACTION TABLE

SHORT TEXT (stakeh. role)
SHORT TEXT (stakeholder role)

IMAGE

SHORT TEXT (overall narrration)


INTERACTION TABLE
...A BACKGROUND
…AND THE REPRESENTING
STAKEHOLDERS THE CONTEXT OF
(HIGHLIGHTED EACH ACTION
FROM THE
BACKGROUND)

IMAGES SHOULD
CONTAINE ONLY
NECESSARY
ELEMENTS…


INTERACTION TABLE
analyze the existing
system and/or the best EXPLORING OPPORTUNITIES
practices describing IDEAS GENERATION ORIENTED TO SUSTAINABILITY
various interactions DEVELEPMENT OF THE SUSTAINABILITY DESIGN

design and visualization VISIONS, CLUSTERS AND IDEAS SELECTION
of the interactions of SYSTEM CONCEPT DEVELOPMENT
the developed concept ENV., SOC. & ECON. CHECK

further development ENV., SOC. & ECON. CHECK
(in details) of all the
system interactions
COMMUNICATION
DOCUMENTS EDITING

INTERACTION TABLE
format on spreadsheet applications (e.g. open-office, excel)


INTERACTION TABLE
open library of images: combine images for visualszation

CONTEXT PEOPLE
IMAGES IMAGES


INTERACTION TABLE

if the aim is to make a fluent show (to the client or
to the other actors involved in the project) the
functioning of the system…

… INTERACTION
TABLE is not the
most effective tool


if the aim is to make a fluent show (to the client or
to the other actors involved in the project) the
functioning of the system…

… it is suggested to use the
STORY BOARD


if the aim is to show (to the client or to the other
actors involved in the project) the functioning of the
system…



AIM:
to show a FLUENT narration of the functioning
system, for both the front-desk (with the clients) and
the back-stage interactions (between other
stakeholders)


IN WHAT IT CONSISTS OF:
a graphical representation containing in one single row the
sequence of images + texts, representing (in time) the main
interactions of the different stakeholders
(abstract of the interaction table)

ABSTRACT FROM INTERACTION
SINGLE LINEAR
TABLE: ONLY THE INTERACTIONS
SEQUENCE
FUNCTIONAL TO THE NARRATIVE


IN WHAT IT CONSISTS OF:
a graphical representation containing in one single row the
sequence of images + texts, representing (in time) the main
interactions of the different stakeholders
(abstract of the interaction table)

COLOURS CORRESPOND TO THE
ACTORS INVOLVED IN THE
SYSTEM


PRESENTATION
SUPPORT (1)

PAPER
visualisation of the
interactions on one
or more pages



COULD BE ANIMATED …

> ANIMATIC= ANIMATED STORY BOARD

next lecture by
GABRIELE CARBONE (MOVIE DESIGN LAB)
“VIDEO INTERACTION STORYTELLING”


INTERACTION STORY-BOARD

EXPLORING OPPORTUNITIES
IDEAS GENERATION ORIENTED TO SUSTAINABILITY
DEVELEPMENT OF THE SUSTAINABILITY DESIGN

show the draft SYSTEM CONCEPT DEVELOPMENT
sequence of the system ENV., SOC. & ECON. CHECK
concept interactions
show the detailed
sequence of the
executive system COMMUNICATION
interactions
DOCUMENTS EDITING


PRESENTATION ON graphic softwares (e.g. Adobe
PAPER SUPPORT Photoshop, Illustrator,…)


SATISFACTION OFFERING DIAGRAM

The tools was developed by
Francois Jégou within the
EU funded research:
MEPSS European research
project (Methodology for
Product Service Systems)
Growth Programme /
European 5th Framework.


AIM:
describe in one shot
the satisfaction
offered to the
user/customer, and
how this is delivered


IN WHAT IT
CONSISTS OF:
graphical representation
containing:

> the visualisation of the
core satisfaction provided
by the system

> the visualisation of the
sub-offers (through which
the satisfaction is
delivered)

> the description of how
the sub-offers will be
delivered



CORE
SATISFACTION
DELIVERED BY
THE SYSTEM


WEEKLY/DAILY On line preorder
PREORDER based on the
INGREDIENTS disponibility
SELECTION SUB-OFFER
Using internet
or campus’
HOW THE SUB-OFFER information
points
ARE DELIVERED
FOOD DELIVERY

Students select
food basing on
seasonal
availability

Cooperatives of
Where you want
local producers
inside the
provide the
campus
campus

Biologic food Using rickshaws



EXPLORING OPPORTUNITIES
describe the different IDEAS GENERATION ORIENTED TO SUSTAINABILITY
emerged ideas, DEVELEPMENT OF THE SUSTAINABILITY DESIGN
indicating their main ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS

delivered satisfaction
SYSTEM CONCEPT DEVELOPMENT
describe the concept of
offer delivered by the
system detailing the SYSTEM DESIGN (AND ENGIN.)
sub-satisfactions SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)

describe the offer
delivered by the
COMMUNICATION
system detailing all the
sub-satisfactions DOCUMENTS EDITING



IMAGES ELABORATION graphic softwares (e.g. Adobe
Photoshop, Illustrator,…)

OFFERING DIAGRAM slideshow software (e.g. Open
COMPOSITION Office, Microsoft Powerpoint)


4.3 (other) system design tools vezzoli 11-12 (51)

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