This document discusses challenges related to preserving tenants' technology assets after disasters and minimizing business interruption. It outlines vulnerabilities these assets face from smoke, water, and heat damage. Damage to equipment can result in costly repairs or replacement and business interruption. The document recommends measures before and after disasters, such as assessing risks from building infrastructure like pipes overhead, dedicated air conditioning for server rooms, and immediately backing up data and securing valuable documents after an event. A case study of a 2004 Chicago bank fire that caused over $50 million in damages and displaced thousands of employees is also presented.

1. Tenants and Their High Tech Property
Mitigation Challenges
A Presentation for Property Managers
Copyright 2007 all rights reserved

2. Challenge – Preserving Technology Assets of Tenants, minimizing
damages, returning Tenants to business as soon as possible.
Background- Business tenants have equipment installations ranging from data
centers and server rooms to telemarketing centers, communications and phone
centers and more. This equipment poses a unique risk because of a particular
vulnerability to smoke and soot, water and moisture, and rising temperatures.
Loss or damage to this equipment can be very costly,
Equipment damage can lead to even costlier business interruption.
Building Ownership be faced with these costs if any liability is proven
Will be a significant source of Tenant dissatisfaction.
What sort of “kick-out” clause do your leases have regarding conditions of
building or rental space after a disaster?
Copyright 2007 all rights reserved

3. Even if the Building is not responsible for the loss incident,
tenants may be in extreme distress to return to business
operations, placing many demands on the Building Manager.
What can be done to reduce costs and minimize interruption of
Tenant and Building business? This talk will explore some
measures that can be taken both before and after a loss incident
to help contain costs and minimize bad situations. We will cover:
Accessing Vulnerabilities: Pre-Disaster
After the Disaster-What are the immediate and longer
term impacts of fire/flood/contamination on business
equipment and business interruption?
Triage: The First 24 Hours
Case Study: 2004 LaSalle Bank Fire, Chicago, Illinois
Copyright 2007 all rights reserved

4. Accessing Vulnerabilities- Pre-Disaster
A review of various physical plant factors that can affect tenant’s property
What’s in Your Ceiling?
In the plenum space of the ceiling may be:
1. network and phone wiring
2. water/sewer/drain pipes
3. lighting whips
4. fire alarm/security and more.
Critical-location of water/sewer/drain
pipes. Invariably pipes may be directly
overhead of computers, servers, and
even electrical panels.
Copyright 2007 all rights reserved

5. Location of water/sewer/drain pipes-cont’d
Any tenant’s equipment at risk?
Phone system and network equipment
Copiers
Servers and Computers
Solutions (?)
Retrofit protective barriers
Re-route plumbing
Advise tenant
Lease agreement-releases, disclaimers
Copyright 2007 all rights reserved

6. A/C Considerations
Computer/Server rooms
Does the Tenant have a separate, dedicated system for their
equipment room?
What will be the impact of an extended A/C outage?
Temperature?
Humidity?
Can the A/C cause circulation of contamination?
Copyright 2007 all rights reserved

7. Dust & Environmental Impact
Dust will absorb water, moisture and smoke.
Can be a significant source of damage
Moisture + smoke = corrosive acids
Moisture + electricity = electrolytic corrosion
Will impact need for de-humidification
Copyright 2007 all rights reserved

8. Other Considerations
Does the Tenant have important artwork?
High dollar custom carpet?
A storage room with cleaning chemicals,
printing supplies, etc.?
Their own DR plan?
Pre-approved vendors?
Copyright 2007 all rights reserved

9. The Dust Story
Copyright 2007 all rights reserved

10. Triage The First
24 Hours
Steps to take to minimize damage to
Insured’s property minimize business
interruption.
Water/moisture control
Hidden dangers in de-humidification for equipment
Surge on power lines
Too dry = static discharge
Filtering, air purifying and environmental control
Covering vents with HEPA cloth
Remove key equipment to an environmentally stable area or off premise
Tenants should immediately back-up data and preserve any precious papers
A fire-proof safe is not a moisture-proof safe
Copyright 2007 all rights reserved

11. Triage The First 24 Hours-cont’d
Temporary Power Uses & Pitfalls
Maybe a viable temporary solution to allow the tenant to
transfer data, make alternative communications
arrangements, etc
Small generators providing power can damage computers
Communication
Building Security Issues
Access to building by Tenants.
Theft (real or alleged)
Copyright 2007 all rights reserved

12. Case Study: 2004 LaSalle Bank Fire,
Chicago, Illinois
Copyright 2007 all rights reserved

13. LaSalle Bank Building Fire
Caused over $50mm in
damage
Largest Skyscraper fire in
Chicago history
Displaced more than 3,000
employees
Copyright 2007 all rights reserved

14. LaSalle Bank Building Fire cont’d
Premature granting of access to building and
safety hazards
Communication with tenants-difficult &
demanding
Contractor Actions- affect on equipment
Elevators Rule-became the #1 focus for most
activities
Copyright 2007 all rights reserved

15. About us
Equipment De-contamination, Restoration and Recovery Nationwide response with our
mobile labs! Asset Recovery Technologies, Inc.; the ART difference…
Utilizing state -of-the-"ART" techniques, ART engineers and chemists have developed methodologies to
of- the- ART"
safely remove rust, corrosion, contamination, water and moisture from equipment after fire, flood, explosion
and other catastrophes.
By careful inspection and oftentimes chemical analysis, ART can quickly determine:
The viability of recovery
The proper steps and cleaning agents that will most effective
Degree of damage for post-restoration repairs and refurbishment
post-
From this, ART develops a Master Recovery Plan with associated costs and a timeline in just a few hours.
timeline
Unlike some companies who "guess" at the contamination issues after a fire, ART’s proprietary procedures
after ART’
for chemical testing give answers on type of chemicals involved after a fire, degree of corrosiveness,
environmental safety issues, all quantitatively verified in just a few minutes. Without ART’s proprietary
ART’
procedures, other companies are forced to send out chemical tests that take days to return
procedures, take
results….precious time that companies don’t have after a disaster.
results… don’
ART excels at evaluating equipment and high tech inventory impacted by water, moisture, and humidity
effects after a flood, or other catastrophe. Members of the National Association of Corrosion Engineers
(NACE), our corrosion experts are among the industry’s best. We understand such complex issues as
industry’
galvanic corrosion, electrolytic corrosion, oxidative corrosion and their effects.
www.disasterhelp.com
Copyright 2007 all rights reserved