Your tenancy agreement should state what is to be done in the event of an emergency repair. Following these directions will mean the problem can be fixed without issue. http://www.positionone.com.au

1. Emergency Repairs In Rental Properties
Where rental properties are concerned there is always a few rules to abide by. These rules
or laws are in place for both the lessor and the tenant. By following these rules all parties
involved ensures the right thing is done by each other and potential issues are avoided,
each party is protected. There is rarely an exception to these rules, particularly where
repairs are involved. There is a difference between how ordinary repairs are taken care of
compared to emergency repairs and this article will outline what is to be done for the latter.
What is classed as emergency and how it should be organized?
If you are ever unsure what you should do when an emergency repair is needed then you
can refer to your tenancy agreement. All expectations regarding the property, including
what to do for repairs, should be included in this document by your Brisbane property
managers. The first thing you should always do is to contact your leasing office. If you are
unable to do so, you will either find the agreement states you need to contact a specified
repairer for the repairs to be carried out or that the agent/lessor should be contacted
immediately. The list of repairs classed as emergencies according to the Act is as follows:
• A broken or blocked toilet
• Burst water service or leak
• A serious roof leak
• Leaking gas
• Any fault or damage that may cause injury, unsafe surroundings or undue inconvenience.
These can be locks that are broken, electrical faults and broken stairs.
What to do if the agreement can’t be followed.
There may be situations where the tenant is unable to follow what is expected on the
agreement. For example, for whatever reason, they cannot get in touch with wither the
leasing office or the nominated repairer. In this instance then the tenant may find an
alternate qualified repairer so long as the cost is to a maximum amount of two week rent.
The repairer can either bill the lessor/agent if this is suitable or the tenant may pay and be
reimbursed. A copy of the invoice must be provided to the lessor/agent and a short
statement explaining the scenario. At all times rent must be paid by the tenant and never
be used as a way to get repairs carried out.
Any questions regarding the procedure for emergency repairs can be discussed with your
property management Brisbane. If you discuss an alternative plan in case you are unable to
do as requested you will always be sure you are doing the right thing.
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