1. Laura Moss C.V.
PROFILE:
I consider myself an enthusiastic,organised, self-motivated and adaptable individual witha friendly and
professional nature. Furthermore, I am experienced in working in high pressured environments and to
strict deadlines. I am a flexible individual who thrives in working as part of a team but can also adapt
well to working unsupervised using my own initiative.
PERSONAL DETAILS:
Address: Contact Details:
24 Redwood Rise, Borehamwood, Herts, WD6 5LD (H) 0208-207-1438
(M) 07956-359766
Education:
1980 – 1987
Southgate Comprehensive School, Cockfosters, Herts
O’Levels/GCSE’s: Other Certificates:
English Language; English Literature, Maths, Pitmans Elementary
French, Sociology Examination in Typewriting
Interests:
I enjoy Pilates, Zumba, swimming, socialising, fashion, music, eating out and spending time with my son.
PROFESSIONAL EXPERIENCE:
(Self Employed) Virtual PA/Secretary/Administrator January 2016 to Present
In the process of setting up my own Virtual Assistant and Secretarial business to include:-
A bespoke VA service for Business and/or Personal Needs on a regular or ad hoc basis
I undertake Business Tasks such as: Typing (copy or audio), Travel Bookings, Conference and
Event Research and Bookings if required and many more tasks
I can also provide Personal Assistance for: Restaurant Research and/or Bookings, Holiday
Research and/or Bookings, Gift Purchasing, other Social Event Research and Bookings, Party
Research and/or Bookings and many other personal organisation as requested
2. (Self Employed) PA/Secretary to Rabbi Tony Bayfield, CBE December 2010 – December 2015
One to one assistance to Rabbi Tony Bayfield, CBE to include:-
Typing up his personal book of religious Personal Theology and also the book he is writing
with others on Interfaith Dialogical Theology
Responding to all his emails
Typing up of sermons, lectures, reports, meeting agendas, meeting minutes etc
Scanning documents and setting up filing systems (Computerised and Paper-Based) and filing
all documentation
Travel bookings as and when required
Meeting and greeting clients who visited our office
Liaising with our computer support and dealing with any computer problems we have
T-Mobile (UK) Ltd March 1998 – October 2010
Before my current role (until my son was born) I was privileged to have spent over 12 years
working for some of the most high profile, Senior Directors and Managers at T-Mobile. I consider
myself an enthusiastic, organised, self motivated and adaptable individual with a friendly and
professional nature. Furthermore, I am experienced in working in high pressured environments
and to strict deadlines. I am a flexible individual who thrives in working as part of a team but
can also adapt well to work unsupervised using my own initiative.
Senior Administrator, Service Management (July 2010 – October 2010)
I provide administrativeassistance/supporttotheDirectorof Service Performance,Europe/VPofInternational
Service Management and their teams. This includes extensive diary management, travel/hotel arrangement
and organisation of departmental filing systems (electronic and paper based). I am also responsible for
recruitment administration which includes management of our electronic recruitment system, organisation of
interviews/assessments for our candidates and general correspondence with candidates/agencies. I also look
after finance for the department including raising PO’s for our suppliers and processing of expense claims for
my 2 managers.
Senior Administrator, Transformation and Change Management, HR Department
(July 2007 – July2010)
I provided administrative assistance and support to the Head of Transformation and Change Management and
the team. This included extensive diary management and travel/hotel arrangement, meeting/event
management for the team and organisation of departmental filing systems (electronic and paper based). I was
also responsible for typing documentation for the team (using Word, Powerpoint and Excel), finance/budget
management inc raising P/O’s and purchasing for the dept using the team Purchase Card and I also processed
all expense claims for the team. I also acted as the central point of contact for the department and was
responsible for developing excellent working relationships with our key customers and colleagues.
SAP Training Administrator, Learning & Development (Nov 2006 – July 2007)
I assisted in organising a large company wide SAP training project for all T-Mobile employees including
organisation of all on and off-site training sessions, dealing with meeting correspondence, assisting in the set up
of all onsite sessions, production of feedback posters and assisting the SAP team regarding the best way to run
these training sessions and the post event sessions.
3. Conference/Event Co-ordinator, Learning & Development (Sept 2006 – Nov 2006)
I assisted in the organisation of the first T-Mobile secretarial/administrator event for approx 140 attendees
including production/distribution of conference schedule & information, dealing with all meeting
correspondence, production/management of attendee lists/waitlists for conference, collation of presentations,
liaising with external event suppliers, providing assistance to attendees/presenters/external suppliers etc on
the day of the event, set up of meeting./breakout rooms, greeting attendees and booking them in and providing
assistance in feedback session at end of conference.
Production Assistant, Web Operations (Feb 2005 – Sept 2006)
I worked in the Web Operations Team. My primary role was to manage the Master Document
containing all important information/processes for the department, dealing with quality assurance on
our external website, assisting in designing and keeping content up-to-date on our retail intranet site
Senior Secretary, Director of T-Mobile Direct (June ’04 – Feb ‘05)
Senior Secretary, Director of Business Sales (Dec 2003 – June ‘04)
I provided secretarial support and personal assistance to the T-Mobile Directand Business Sales Directors. This
included typing all departmental documentation (on Word, Excel and Powerpoint), extensive diary
management and meeting/event organisation, extensive UK/International travel/hotel bookings, dealing with
all Directors e-mails/phone calls/post and ensuring he was fully prepared for all his meetings/travel etc. I was
also responsible for finance/budgets and purchasing for the directorate and maintenance of directorate’s
personnel records using SAP, I also assisted HR with recruitment of administration and secretarial staff for the
Directorateandactedasthecentralpointofcontactandsupporttoothermembers of thedirectorateparticularly
the other administrators
Senior Administrator, Head of Channel Sales (May ‘02 – Dec ‘03)
I was PA to Head of Channel Sales and provided administration support to the Channel Sales team including
extensive diary management to the Head, secretarial support to the Head and to his teams, organisation of
regular departmental meetings, dealing with purchasing/budgets for the team, updating department records
on a regular basis and ensuring that these were always kept up-to-date
Senior Administrator, SMR & Self Select (Nov ‘00 – May ‘02)
This role was similar to the one above. I also assisted the department with their stock allocation for the channel
and was involved in a large project to ‘clean up’ the entire Internal Loan Phone account in order to save our
department thousands of pounds per year.
Senior Administrator, Business Unit (May ‘98 – Nov ‘00)
In this role I was PA to the General Manager and provided administrative support to a 15 strong Field Based
Team. I organised all team meetings and provided secretarial support to the General Manager and the team
when required, I also managed the budgets/finance for the department and maintained all our departmental
records. I was also involved in training other new administrators in the Business area
4. Co-ordinator, Employee Communications (Mar ’98 – May ’98) (3 Month Temporary Role)
I assisted in the organisation of a company wide all employee meeting held across the country from
Hertfordshire to Scotland and was also involved in many of these in person on the actual day. Prior to the
meetings this involved organisation of the venues/rooms etc, logistics for the day i.e. equipment, room layout
etc, invites, presenters and on the day I was working with our Directors on their presentations, timings etc,
assisting with the schedule for the day ensuring the meetings ran smoothly and on time and I was also involved
in the other logistics for the day inc greeting attendees, assisting in the Q & A sessions, ensuring that all
presenters had their props, ensuring that all the equipment was working correctly etc
Shoe Studio Group October 1994 – March 1998
Shoe Studio Group is the largest multi branded, multi fascia footwear retailer in the UK with an
extensive portfolio of In House footwear and other multi-faceted brands
PA to Managing Director
One to one assistance to the Managing Director
Secretarial support to the MD, Marketing Director, General Manager, 3 Area Managers, Store
Managers and members of the Merchandise Department.
Screening the MD’s calls and handling his telephone enquiries/queries and letters in his
absence
Arranging MD’s meetings and appointments on Lotus Organizer
International and UK travel including booking flights, car hire and hotels
I also arranged the above for the Merchandise Director, Merchandise Dept, General Manager,
Area Manager and Store Managers when required
Meeting and greeting clients who visited the office
On 1st joining Shoe Studio Group I also worked on Reception meeting and greeting all clients
who visited the office
In this role I was responsible for answering all calls into the office using a 5 line switchboard
and transferring these to the relevant person or taking precise messages if they were out of the
office or unavailable.
REFERENCES
Referee 1 Rabbi Tony Bayfield, CBE
E-Mail: rabbibayfield@gmail.com
Referee 2 Christina Meade
14 Briary Wood Lane
Welwyn
Herts
AL6 0TF
E-Mail: christina@meadec.freeserve.co.uk
Mobile: 07956 359766
