Webinar recorded 6 May 2015. Download from https://vimeo.com/127251102 Your organisation works with different client groups and offers a variety of much needed services. But, staff are frustrated and struggle with old and slow computers, an ancient database doesn't really do what you need, the website could do with a refresh, funding is squeezed and the board is reluctant to spend on technology. You are responsible for managing your organisation's technology, you know things need to change, but where do you start? Our guest expert for this webinar is Dr Simon Davey of Omega-Alpha. Simon is an experienced consultant who specialises in helping non-profit organisations figure out how they can make the most of technology to help them do what they do better. Some of the topics we'll cover are: * you know your organisation's technology needs to change but don't know where to start * making technology a priority and convincing your Trustees (and staff) * coming to grips with managing the risks of technology projects * making your money go further * leading from the front to support and enable change in your organisation * finding pro bono or volunteer help * real world examples of tech change in small organisations and how they did it This webinar is supported by London for All, a London Councils’ funded project to capacity build London’s voluntary and community sector. More at: www.lvsc.org/londonforall/

1. Managing Technology
Change
We will start the webinar in a just a moment……..

2. Webinar Presenters
Miles Maier @LasaICT
Dr Simon Davey @drsimondavey
www.londoncouncils.gov.uk/grants
London Councils is committed to fighting for more resources for London and getting the best possible deal for London's 33 councils. London Councils has a
website about its grants service. To read about our grants funding and the work of some of the 300 groups we support
Supported by:

3. • London For All – partnership of LVSC, Lasa,
ROTA, WRC and HEAR
• Only pan-London charity tech advice service
• www.lvsc.org/londonforall/

4. About Lasa
• 30 years in the sector
• Technology leadership, publications, events
and consultancy
www.lasa.org.uk and www.connectingcare.org.uk
• Welfare Rights
www.rightsnet.org.uk

5. Webinar Tips
• Ask questions
Post questions via chat or raise your virtual hand
• Interact
Respond to polls during webinar
• Focus
Avoid multitasking. You may just miss the best part of the
presentation
• Webinar PowerPoint & Recording
PowerPoint and recording links will be shared after the
webinar

6. Dr Simon Davey
• Author, trainer, catalyst
• Specialist in managing change and
organisational development
• Works with young people, technology and
people who care enough to make a difference
• Twitter @drsimondavey

7. Dr Simon Davey
Omega Alpha Limited
www.drsimondavey.com
May 2015

8. Format of today
 A few thoughts about change
 Change that works (and change that doesn’t)
 Change for free
 A checklist and some rules

9. The five P’s
 The purpose
 The plan
 The path
 The people
 The painkiller

10. Why?
Three key questions:
 Why does your organisation exist? (Purpose - Why)
 Why does your job/role/action need to exist?
(Outcome and Activity – How and What)
 Is technology an asset or a foe? (Mindset and
Environment)

11. Remember this?
 “Here is Edward Bear, coming downstairs now, bump,
bump, bump, on the back of his head, behind
Christopher Robin. It is, as far as he knows, the only
way of coming downstairs, but sometimes he feels that
there really is another way, if only he could stop
bumping for a moment and think of it. And then he
feels that perhaps there isn't.” © A A Milne

12. Which way?
 “Would you tell me, please, which way I ought to go
from here?"
 "That depends a good deal on where you want to get
to."
 "I don't much care where –"
 "Then it doesn't matter which way you go.”
Choice – Top Down or Bottom Up – Why?

14. Can you manage change?
 You can’t make change happen.
 You can enable the conditions for change to happen.

16. The five secrets
1. Decide what's the point of ICT - vision and values
2. Map your jigsaw pieces and remember the ‘I’ and ‘C’
elements
3. Change is head, heart and path (Heath Brothers
‘Switch’ method)
4. Plan, plan, do, review
5. Keep training and supporting and measure
progress (‘Change Anything’)

17.  “If your only tool is a hammer… then every problem
looks like a nail.”
 A database is not a solution to a problem. A database is
a tool which might be part of a solution to a problem.

18. What doesn’t work – five key
errors and obstacles to change
Issue Error Solution
Don't know why we
are doing this
Spend money randomly Be clear why, what and how
much
Can't prioritise
what to do next
Never do anything Explicit priorities and choices
in a written and budgeted
(resource) plan
Too easy to avoid
progress
If don't know what to do
next or why - status quo
always very comfortable
Know what comes next
Projects fail Lack of planning and
expensive to fix
Fail to plan or plan to fail
Training and
support
One off, wing and prayer,
lowest cost
Ongoing - right people in right
place do the right things right
(well) and measure progress

19. Choose the right perspective
 Independent advice helps - been there before, see
mistakes coming
 Investing not spending
 Decide on your level - the four levels (from ‘keeping
the lights on’ to ‘differentiation’)
 ICT permeates everything – NEVER EVER dump
responsibility - think finance or safeguarding

21. A quick tour through Switch - 1
 Direct the Rider
 Follow the bright spots
 Script the critical moves
 Point to the destination

22. A quick tour through Switch - 2
 Motivate the Elephant
 Find the feeling
 Shrink the change
 Grow your people

23. A quick tour through Switch - 3
 Shape the Path
 Tweak the Environment
 Build habits
 Rally the herd

24. Remember
 Computers are STUPID.
 Software is NAÏVE.
 They only do what you tell them to do (or what
someone else has trained them to do e.g. spellchecker)

25. What can you do for free?
 Information management - filing and data
management
 Train/learn to use systems better
 Invest upfront
 Mindset
 Make it a habit
 Measure unit cost of what you do - spend on tech
OR staff time

26. So nine steps checklist…
1. Why and why now?
2. What’s already working well?
3. What group will drive and why?
4. What are our critical moves?
5. How do we motivate and support each other?
6. What, environmentally, will make this stick?
7. Get the short term win, build habits, report benefits
8. Follow the approach – no exceptions
9. Anchor approach and keep learning

27. Closing thoughts
 ICT is your secret most geeky automated member of
staff (and you don’t need to buy it lunch)
 ICT only ever has two purposes – ‘doing things better’
or ‘doing better things’
 Plan or fail – simple choice
 Prioritise, not too much at once
 Change requires ‘head’, ‘heart’ and ‘path’

28. Change rules
 If people don't know how, they can't (path)
 If people don't know why, they won't (head and heart)

29. Thank you
 Dr Simon Davey
 www.drsimondavey.com
 @drsimondavey
 LinkedIn: search ‘Dr Simon Davey’

30. Resources 1
• Dr Simon Davey
– http://www.drsimondavey.com/publications-and-resources/
• Lasa articles:
– http://connectingcare.org.uk/articles/detail/we-need-a-technology-
plan
– http://connectingcare.org.uk/articles/detail/budgeting-for-technology
• Donated software and hardware:
– Microsoft, Adobe, Symantec, Cisco, Citrix, etc
– Technology Trust Exchange (www.tt-exchange.org/)

31. Resources 2
• Refurbished hardware:
– Happus.eu (www.happus.eu)
– £100 for desktop computer with Windows 7 + Office 2010
• Small Charities Coalition:
– £20 per person IBM Skills workshops (www.smallcharities.org.uk/ibm-
skills-workshops)
– £25 off IT4Communities membership (members only)

32. Follow-up questions:
drsimondavey@omega-alpha.com
LINKS TO SLIDES AND RECORDING SOON
HELP KEEP THIS SERVICE FREE BY COMPLETING THE
EVALUATION
Twitter @LasaICT