1. LAKISHA WILLIAMS
457 Vinings Vintage Circle, Mableton, GA 30126
(917) 596-2558
Lakisha.a.williams@gmail.com
Education and
Certifications
Bachelor of Science
Business
Administration
St. John’s University,
Jamaica, NY, 2007
Professional Courses
& Certifications
Basic Project
Management, New
York University, 2014
NY State Real Estate
License, 2011
Computer Skills
Microsoft Office
Suite Word, Excel,
Access, Outlook,
PowerPoint and SAP,
CATs, Acumen
Professional
Affiliations
National Association of
Credit Management
(NACM)
Professional Profile
Versatile accounting and finance professional with 15+ years’ experience in
administration, receivables, billing, collections and sales. Thrives in both independent
and collaborative work environments, with an aptitude for adjusting communication
style to a diverse internal and external client base to maximize relationships. Self-
starter with a strong work ethic and uncompromised integrity.
Key Areas of Expertise
Accounts
Receivable/Billing
Credit and Collections Negotiation/Settlements
A/R Reconciliation Customer Service/Client
Relations
Risk Assessment
Cash Applications Journal Entry/Month-
end Closings
Staff Training
and Supervision
Professional Experience
Collections Analyst (Temp) – Randstad Professionals (The Coca-Cola Company)
May 2015 to October 2015
Managed $4 million Service Provider Portfolio, enforcing terms and credit lines to
achieve and exceed monthly department goals. Analyzed customer accounts and
resolved complex billing disputes, involving the use of spreadsheets and assistance
(as required) from operations and Sales. Researched and investigated customer
accounts to resolve deductions, overpayments and negotiate repayment plans.
Coordinated with Sales Management in developing collection plans, bad debt
write-offs and other customer account issues.
Lead Accounts Receivable & Collections Analyst – New York University
(Press Division)
2012 to 2014
Managed the monthly reconciliation of A/R accounts to include unapplied cash,
unclaimed credits, clearing, bad debt, and charge-backs. Negotiated settlements and
repayment plans for uncollected receivables dated 2009 - 2011 for Top Tier accounts
such as Amazon and Barnes & Noble. Reduced aging balances from 120+ days to
less than 90 days outstanding. Initiated third-party collections process. Processed
cash receipts, billing and return credits. Controlled the monthly mailings of customer
statements and credit memos. Prepared journal entries, month-end and aging reports.
Interviewed, hired and supervised student workers for Business Department.

2. Licensed Real Estate Agent – Bond New York Properties LLC
2011 to 2012
Advertised daily rental property listings to include staging and photography.
Interviewed prospective tenants and coordinated appointments for senior agents to
show properties. Acted as intermediary in negotiations of contracts and inspections
between buyers and sellers.
Lead A/R & Collections Representative – Zimmer Inc.
2007 to 2011
Managed and exceeded monthly collection goals for $14M receivables portfolio.
Decreased overall DSO from 97 to 52 days. Reduced receivables and improved cash
flow through risk assessment of customer payment patterns/history. Verified credit
applications and references through Dunn & Brad Street and external resources.
Ensured accurate customer accounts by managing short pays, deductions, and credit
and debit adjustments.
Senior Collector – Reuters Inc.
1999 to 2006
Reconciled $4M receivables by resolving billing and collections issues and disputes.
Selected as Liaison between Fortune 500 clients and Sales Division to resolve
contractual issues. Trained and supervised junior staff on accounts receivable
functions and responsibilities. Processed billing edits, cash receipts and work orders.
Prepared aging reports, userized invoices and monthly access reports for Clients,
Sales and Senior Management.
Information Specialist – US Air Force
1994 to 1998
Managed the publishing, formatting and proof reading of student curriculum
materials for five formal courses valued in excess of $36.5M. Responsible for
personnel records to include performance evaluations and vacation time. Trained
and supervised personnel on daily operations, office policies and procedures to
include databases and office equipment.
Other Employment
• Office Manager (Temp), AKA Pest Control, 1999
• Administrative Assistant (Temp), Alternative Planning Services, 1999