1. Local La-Z-Boy galleries earn customer service
award
LAS VEGAS REVIEW-JOURNAL
Posted: Aug. 11, 2011 | 2:04 a.m.
La-Z-Boy has awarded the Furniture Galleries stores of Las Vegas as the top in customer
service among all 305 stores in the U.S. and Canada. Owner Steve Hueftle was named the
winner of the company's Customer Service Excellence Award, an honor presented at an
awards ceremony recently in High Point, N.C.
The award recognizes Hueftle as a leader in customer service who has continuously
demonstrated commitment to the LaZBoy brands, retail network and customers through his
stores' superior service. This honor was given to Hueftle and his staff for obtaining the
highest brand and store net promoter scores on a recent customer satisfaction survey.
Additionally, they are recognized for their low number of reported problems.
"Our entire store team is dedicated to providing our customers with a great shopping
experience," Hueftle said. "We're excited to hear that we are doing so well and that our
efforts are recognized by our customers and LaZBoy."
"We are proud to honor the Las Vegas stores for continually providing exceptional customer
service and making comfort a defining characteristic of the shopping experience at these
stores," said Jim Reilly, vice president of residential sales for La-Z-Boy. "Steve and his
employees have done an exceptional job of making our customers happy and their success
is a win for the entire La-Z-Boy brand."
In May 2008, La-Z-Boy introduced a new customer satisfaction and loyalty measurement
program. The program invites customers who recently purchased furniture to complete an
online survey that shows their perceptions of the product, sales experience and their delivery.
"These surveys provide much needed feedback for customer sales and service experience
improvement," said Reilly. "It's very helpful to know our strengths as well as the areas where
The need more focus."
we local La-Z-Boy Furniture Galleries stores are located at: 10012 W. Flamingo Road; 5700
In addition to the company's world-famous recliners, the La-Z-Boy Furniture Galleries stores
carry a wide range of furniture including sofas, sectionals and love seats, as well as
decorative accent chairs, tables and accessories .

2. Centennial Center Blvd., both in Las Vegas; and 631 Mall Ring Circle, Henderson.
For more information, call the Flamingo Road store at 702-932-5730, the Centennial Center
Boulevard store at 702-259-3839 or the Henderson store at 702-434-2616. Or, visit www.la-
z-boy.com/las-vegas.
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