1. La’Shonda R. Corps
1932 Bonneville Dr.
Orlando, Florida 32826 407-764-3088
lashondacorps@gmail.com
Education
Florida Technical College Orlando, Florida
Criminal Justice Associates Degree GPA 4.0
Languages: Bilingual English and Spanish (Interpreter and Translator)
• Skills
• Public Safety & Security • Evidence Collection
• Customer Service • Interpretation of Criminal &
Civil Law
• Investigative Report Writing • Crime Scene Investigation
• Correctional Facility
Processes
• Typing Proficient 70WPM
• Juvenile Justice Processes
• Proficient Microsoft Suite
Professional Experience
Florida Technical College, Orlando, FL. May 2013-January 2015
(HR Assistant/Work Study)
• Process, verify, and maintain personnel related documentation, including staffing, recruitment, training,
grievances, performance evaluations, classifications, and employee leaves of absence. See more occupations
related to this task.
• Explain company personnel policies, benefits, and procedures to employees or job applicants. See more
occupations related to this task.
• Interpret and explain human resources policies, procedures, laws, standards, or regulations
• Gather personnel records from other departments or employees
The Claims Center (JNR Adjustments) Orlando, FL December 2013 –January 2015
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Verify claims through insurance carriers ie: Geico, Allstate, AAA, State Farm, 21St
Century, progressive.
• Locate and notify customers of delinquent accounts by mail, telephone, payment.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts, damage claims, or no payable checks, or to return
merchandise.
Master Corp Inc. @ Wyndham Bonnet Creek February 2010- January 2012
Dispatcher for housekeeping
• Greet, register, and assign rooms to guests of hotels or motels.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Perform bookkeeping activities, such as balancing accounts and conducting daily audits.

2. • Answer calls, fax, and scanned.
Metro PCS, Orlando FL February 2010- January 2012
Authorized Dealer/ Sales Associate
• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
Westgate Resorts, Orlando FL
Call Center Agent / PBX Operator December 2008- May 2009
• High call volume, verified customer’s demographics, interpreter.
• Performed queries in data bases and entered daily data entry of customer’s orders.