1. Latest news in System Management and Security for the CEO, CIO and CISO - No. 2
Monitor
Bayer CropScience
lands an Excellence Award
thanks to 1-2-3 Monitoring
ING Nationale-Nederlanden
improves security, optimizes operations
and controls its Business Services
Industrial Bank
makes audit compliance easier
Tango/04
grows spectacularly
The new trend in
monitoring strategies

2. Letter from the CEO
Monitoring only your infrastructure
won't do the trick!
I am sure you are being pressured more and more lately to
increase the quality of your services, do more with less, add value to the
business and, at the same time, keep your company's assets secure while
complying with all applicable rules and regulations.
It's not surprising then that CIOs these days perceive monitoring as the basic pillar of healthy IT
governance. Either because COBIT, ITIL or ISO tells them so, or just out of common sense.
But many CIOs use a wrong approach. And fail.
We witness the success of our customers, while many others fail. Why? Because
the true “success” of an IT department simply lies in aligning IT and business.
Let's face it; a CEO doesn't care about the CPU-usage graphs or the status of virtual Monitoring your IT
memory. Monitoring only your IT infrastructure adds very little value to anyone infrastructure
outside the IT department.
is just a small step
Monitoring infrastructure is just a small step towards your end goal: to make
your critical services run better. Just the way a server (and its CPU) is only a towards your end goal:
means to support your business services and does not have an intrinsic value to
Monitoring your
your business on its own, monitoring only your technical components (CPU,
memory, etc. ) also does not add any value to your business. Critical Services
Maybe the biggest value we provide to our clients is our focus: business
optimization and control. Yes, we also monitor IT infrastructure (CPU, virtual
memory and everything a Systems Manager needs), with an excellent solution just for
that. But we always remember the real goal of IT monitoring.
Monitoring projects are a journey. Our mission is to always make you choose the right way.
This walk, if you take the right path, ends in the full alignment of your IT infrastructure with your
business. To unleash the maximum value that IT can give to your company.
That is why today, we would like to share with you the success of some of our clients like Bayer or ING
Nationale-Nederlanden. They were able to monitor a large infrastructure and a myriad of security
issues, as well as the business itself, looking for added value, avoiding pitfalls, and gaining prestige and
even international awards. In only a couple of weeks, instead of months or even years. And at a lower
cost than when they'd only monitor their infrastructure.
Welcome to Control, Security and Continual Improvement. And thank you for helping us to be a leading
solution for yet another year.
Raul Cristian Aguirre
President and CEO
2

3. Latest news in System Management and Security for the CEO, CIO and CISO - No. 2
Table of contents The new trend in
monitoring strategies
4 Bayer: 1-2-3 Monitoring,
International Business Excellence Award
With an innovative business concept, using 150 service outlets across Argentina monitored by
Tango/04, Bayer wins an international corporate award
7 ING Nationale-Nederlanden improves security,
optimizes operations and controls its Business Services
ING's IT Systems Manager retraces how he gained proactivity, higher availability and an improved
image of the IT department in only a couple of weeks
10 News
Tango/04 achieves record financial results
10 out of the 20 top banks choose Tango/04
The new DashboardServer allows historical overviewing, trend prediction and real-time KPIs
11 Dilbert
Cartoon
12 Industrial Bank simplifies its audit compliance
One of the biggest private bankers of Argentinean funds increases its control, performance and
trustworthiness with Tango/04
14 Tango/04 close to you
15 About Tango/04
3

4. Bayer
CropScience
guarantees the
highest quality of service
with Tango/04
With an innovative business concept, using 150 service
outlets across the country, monitored by Tango/04, a Bayer
branch wins an international corporate award
Bayer is one of the biggest pharmaceutical "These outlets generate more than 80% of Bayer
companies in the world. CropScience's revenue. If, for any reason, a
distributor cannot access our Siebel system, they
Present in virtually every country and with more
than 100.000 employees, this German giant sets the may choose to sell products from our competitors'',
tone as one of the most innovative and prolific explains Francisco Rastelli, IT Manager at Bayer.
developers of new medication and chemical
''Four years ago, we launched a completely new
compounds with thousands of different uses.
business concept: to reach the end user, the actual
Bayer's division CropScience focuses on improving
producers, farmers and owners of the fields, directly.
environmentally friendly agriculture, offering
improved seeds, biotechnological solutions for Back then we did not know anything about the final
plague control and solutions to improve the overall buyer of our products, and now we have complete
health of the environment. overview of order and billing histories'', adds Diego
Santiviago, responsible for e-Commerce at Bayer
The Problem
CropScience.
Bayer CropScience Argentina experienced many
To make all this run smoothly it is essential to
problems when attempting to control and ensure
the quality of its most important service: order meticulously monitor not only Siebel, but also all the
fulfillment and processing. supporting components, dozens of servers and
distributed platforms. "It was very complex to
The sales network consists of 150 outlets throughout
discover and diagnose problems. Sometimes it was
the country. Each distributor has its own laptop,
the end user who alerted us of a failure, complaining
printers and access to Bayer's CRM Siebel for order and
that he had been waiting 15 minutes to print out a
sales transactions, plus an underlying heterogeneous
and complex IT infrastructure at the Bayer site. bill'', adds Santiviago.

5. Latest news in System Management and Security for the CEO, CIO and CISO - No. 2
Luis Cuadrado, Data Processing Coordinator, ''We've become responsible for monitoring the
remembers those times well. ''They called us many whole business. With Tango/04 we were able to
times a day, and each time we had to find out align two very different worlds; technology and end
whether an incident took place on the server, in the users. Now we can control whole processes and
databases, on the iSeries, or in Siebel, or if it was a determine the root cause of an incident very
problem on the end-user's systems. Quick resolution rapidly", explains Cuadrado.
was completely out of the question.''
''The business monitoring system was up and
running in a short time", adds Santiviago. ''Because
Tango/04 focuses on multiplatform monitoring, we
can control this mixture of systems, which is
now working out very well. We have a
real-time overview of all the elements
in the processes, with timely alerts
and clear flagging of incidents, "We were able to
which is really spectacular.'' align two worlds: IT
Bayer CropScience now has full and business. Now
control of every stage, from we can control
initial order taking to final whole processes
payment, supervising all the and determine the
Wanted: Proactivity and Control
intermediate steps. ''We have root cause of an
Facing this problem, Bayer tried to find a solution really lowered response times", incident very
which would provide a global overview of Business
Services and processes to:
concludes Cuadrado. rapidly.”
?
identify problems proactively and in real time Technical Controls and Business KPIs
at any stage of Bayer's business processes,
?
take early action to promptly fix any incidents, “Besides monitoring technology, we also
p reve nt i n g l o s s o f reve n u e d u e to monitor many Key Performance Indicators
unavailability, and
(KPIs) crucial to our business'', Cuadrado explains.
? Service Level Agreements (SLA)
report on
compliance. "It is very easy to manage the KPIs. Tango/04 helped
out with the initial setup, but now we add and
The Solution: Service-Oriented Monitoring
maintain them by ourselves without any help'',
Bayer had already implemented VISUAL Message Diego Santiviago says. "Tango/04 software is very
Center and VISUAL Security Suite to monitor its IT flexible and easy to use, so you can keep extracting
infrastructure and security (steps 1 and 2 of the more and more value from it over time.''
Tango/04 1-2-3 Monitoring Approach). To expand
the deployment into Business Ser vices
Management (BSM, the 3 in 1-2-3), proved a Obtained Benefits: It's Good to be Agile
winning bet.
?manage all IT incidents
Proactively
The solution permits to quickly and intuitively model ? know where and why a process is failing
Immediately
the interdependencies among applications and ?
Create a continual improvement plan with relevant
supporting information
underlying IT components, offering extensive control
?
Ensure Bayer CropScience operations availability and
over business services, monitoring each process' quality of service
step. This brought a long list of benefits to Bayer.
5

6. "We can now say that we are the most
advanced branch in our region when it
comes to monitoring.”
WebConsole: have a clear and
Seeing Business Processes in
understandable view of the
Real Time
business, without having to depend on the
If you monitor only standalone components the IT department.
whole system maybe down while each monitored
''The end users don't suffer anymore. We're much
component seems perfectly healthy. By monitoring
more relaxed now, controlling everything in real
at the application level, Bayer CropScience can
time", reflects Santiviago.
internally publish reliable, real-time reports on the
state of the entire business. Cuadrado adds, ''We have 42-inch screens in our
control center that show business processes,
Using these web-based dashboards Bayer can infrastructure and security. When someone comes
answer the age-old question 'why isn't the system in, before greeting, they quickly glance at the
working' professionally and rapidly. Moreover, all screens to make sure everything is okey.''
the business stakeholders, from CIO to CEO, can
''This way, 80% of our business is perfectly
controlled'', Rastelli concludes.
The project wins the corporate
Business Excellence Award Conclusions: A Rapid Return on Investment
The success of the Bayer CropScience business
''We finished the entire project in just a month and a
concept in Argentina won the Bayer corporate
Business Excellence Award 2007. ''We were half. This shows how easy Tango/04 is to implement
pioneers when we started selling agricultural and how quickly you can get a return on your
products directly to the end user in the fields, investment'', Cuadrado indicates.
helping us to set up a strategic database for
marketing activities. This award means that we
"The solution is impressive. We are very happy'',
had one of the best ideas in all of Bayer
worldwide." As every idea, it needs a well-oiled adds Santiviago.
underlying infrastructure. "Here Tango/04 played
a critical role'', says Rastelli. ''Without Tango/04 ''We can now say that we are the most advanced
this success would not have been possible''. branch in our region when it comes to monitoring”,
Rastelli concludes.
Bayer CropScience
Service Control Point Overview
BSM Service Control Point Overview Report
Examples of Controls and Indicators
Report Date: 07/02/2007 12:06:40 p.m.
Period: Period Availability Failures
Availability of Critical Applications:
06/25/2007 12:00:00 am to 07/04/2007 11:59:59 pm
97.90% 7
Calendar: OnlineCropScience ( SLA 95.00 % ) ( SLA 5 Failures ) ?Siebel CRM
? (receipt printing)
INFOPRINT
Total Unavailability Time Longest Failure Time
1h 29m 26s 49m 49s
2,1%
Availability
MTBF MTTR
Meen Time Between Failures Meen Time To Repair
?MAPICS (billing)
Pie
49m 00s 4m 21s
97,9% MTBSI
Meen Time Between Services Incidents
53m 21s
?Oracle databases and middleware
?PCPI (interfaces between Siebel and iSeries)
Availability Percentages
100
80
60
in Time
40
20
Business and Performance KPIs (Key Performance
0
Indicators):
2007-06-25
2007-06-26
2007-06-27
2007-06-28
2007-06-29
2007-06-30
2007-07-01
? Wrong Orders: a problem in an order can mean a client
2
has to wait indefinitely. Now immediate alerts are sent
Number of Failures
when such a situation arises.
1.6
1.2
in Time
? Delivery: detecting general delays and
Delayed
0.8
0.4
correcting them has a positive impact on the perception
0
2007-06-25
2007-06-26
2007-06-27
2007-06-28
2007-06-29
2007-06-30
2007-07-01
of the system by distributors and clients. Bayer can now
Service Level Management reports
detect any delay early on and solve it quickly.
With the application health data, Bayer can create periodical reports on Service Level ? Orders over a period of time: this indicator allows the
Agreements, including automated recommendations for improvement.
control and graphical representation of trends in
ordering, by the hour, day, or month.

7. ING
Nationale-Nederlanden
improves its security,
optimizes operations
and controls its Business Services
With a complex infrastructure and a
growing business, demanding audits
and multiple services to monitor, they
needed a more efficient monitoring
solution. Learn how they got
proactive, increased availability and
improved IT's credibility in only a
couple of weeks
The ING Group is one of the world's leading financial Critical applications deserve to be monitored
corporations offering banking, insurance and asset
Many of the tools ING Nationale-Nederlanden used
management services to more than one million
customers worldwide. Since 1978 ING Nationale- were low cost, open source (like Nagios) or
Nederlanden has been operating in Spain providing internally developed, so none of them could ensure
individuals and families with the best savings and the quality of service ING was aiming for.
investment solutions. ING Nationale-Nederlanden
"The tools did not deal with the real IT department's
is represented in Spain through its network of
needs. They were not oriented to business services
offices and more than 2500 franchised insurance
monitoring but to isolated technical components",
and investment agencies.
comments Jordi Bueno, "we needed agility, to find
Common problems in daily operations out about a problem before the end user did."
In 2007 Jordi Bueno Molpeceres, IT Systems The availability of services such as the CRM or web
Manager at ING Nationale-Nederlanden Spain applications is crucial in any modern company, and
faced a problem that many companies face today. ING Nationale-Nederlanden was no exception.
Even though he had various monitoring tools, none
of them was sufficiently heterogeneous, "An incident that affects the quality of our service
multiplatform, proactive or powerful to control has a high cost in lost business, worsens our image,
ING's Business Services from a global perspective. reduces the productivity of our sales network or
They were isolated tools and did not offer the means delays in corporate reporting", Bueno
“big picture”. explains.
7

8. Latest news in System Management and Security for the CEO, CIO and CISO - No. 2
The search for a powerful but easy-to-use solution
reason why most monitoring projects fail. With
ING embarked on a search for a monitoring solution Tango/04 these are nonissues: "We are perfectly able
capable of really controlling and optimizing the to maintain and enhance the solution", says Bueno.
company's business services and implementing new
security controls. "Tango/04 met all our requirements and even adds a
Service Level Management (SLM) module to
During a period of two months, different manage SLAs for every monitored service. Plus, the
alternatives were evaluated, including
solution comes with hundreds of built-in reports."
old monitoring frameworks like HP,
CA or IBM. They even visited clients Service-Oriented Monitoring: A big jump in quality
using these solutions to see them
"With Tango/04, And what were the results? "The implementation was
live in action.
we have made a very successful and it was done in the estimated time,
quantum leap Infrastructure, BSM, SLM and without any problems whatsoever", says Bueno.
in the quality of Security all in the same "We now have tremendous visibility of both our
our business solution
services and our infrastructure. We can now deal
services." with any incident proactively. We can handle event
So why did they choose
Tango/04 over world-renowned and availability management like never before. We
brands? There were several also have outstanding reporting for strategic
reasons, according to Bueno: capacity management, continual service
"Tango/04 is easy to use, has incredibly improvement and forensic analysis."
short deployment times, is more affordable
"We have made a quantum leap in quality. We found
and, at the end of the implementation project,
a solution that permits high-value IT governance and
the know-how stays here in ING."
lets us align ourselves with best-practices
This last factor is vital when selecting a monitoring frameworks such as ITIL", concludes Bueno.
solution. Older monitoring frameworks are so
"Tango/04 is a solution of the highest standards,
complex that it is hard to reach the level of
reliable and innovative, with great after-sales
confidence required to be autonomous, even after
support services. I would like to give Tango/04 an A."
months of implementation and training. This is also a
Main View
gic_st gic_qo gic_esn fins_esn
Services Security Infraestructure
www www www www
gic_st gic_qo gic_esn fins_esn
Cluster Cluster Siebel Business Internal External
MQ Series Gateway Object Web Server Web Server
MQ CRM
www Branches
Gijón San Sebastián
Bilbao Mondragón
La Coruña Santander
National AIX01 AIX02
LDAP Lugo Oviedo Vitoria
Pamplona Cataluña
Vigo León
OK Logroño
Burgos
Zaragoza Cataluña
Lines OK S7PRINCREM Valladolid
Madrid
S7PRDIARIO
Siebel / DataMirror Genesys Salamanca
Castellón
DMTS MQ BO
Madrid
Albacete
MQ Toledo
INTERNAL NETWORK iSeries DMZ Valencia
Valencia 2
Palma de Mallorca
Badajoz
Ciudad Real Alicante
Lorca
Firewalls Routers Switching PBX Jaén
La Palma Córdoba Murcia
Granada
Sevilla
Alcatel PBX Tenerife Huelva
Logins Málaga Almería
Marbella
COMMUNICATION AND PBX SECURITY Cádiz
Gran Canaria
8

9. "It is easy to use it, has incredibly short
deployment times, is more affordable and
the know-how stays here in ING."
The profile of a leader Key reasons for choosing Tango/04
Jordi Bueno Molpeceres is the IT Systems Comprehensive functionality (multiplatform, 1-
?
Manager at ING Nationale-Nederlanden 2-3 coverage, etc.)
(Spain). He was born in Barcelona and spent Short implementation time
?
his childhood in Valencia. He graduated in IT at ? its ease-of-use allows ING personnel
Autonomy:
the University of Valencia and has a Master's degree in to maintain the solution by themselves
Project Management from the La Salle Business School. Faster Return On Investment (ROI)
?
His strategic vision allowed him to execute a cutting-
? product quality (reliable and
Overall
edge service-oriented monitoring project with
innovative)
enormous success. Hobbies: traveling (he
lived in four different countries) and
technology.
Return on Investment: Monitored Services in
What ING Got a matter of days
The project was completed in less than
? availability and quality of
Increased 40 days (including training), and covered
services more than 80 servers and over 200 network
?
Immediate detection of security incidents devices. Various web services were monitored
? continual improvement (most frequent
Reports for (public website, Intranet, Quotation software,
problems, etc.) Scoring, etc.), CRM (Siebel), Call Center (Genesys)
?
Better Capacity Management (performance trending and PBX, Corporate Reporting (Business Objects),
and forecasting, etc.) Data Warehousing processes, Bloomberg, Office
? of business impact for all IT events
Visualization Automation, VPN, email services, file exchanges
(including security) and other critical applications. And the whole
supporting technical infrastructure: Windows, AIX,
Indirect benefits:
IBM Host server (System i), Oracle, Exchange, Lotus
? teamwork
Increased IT
Notes, Messaging Services (WebSphere MQ and
?
Increased knowledge transfer thanks to one single EDITRAN), Directory (LDAP), Storage and Backup
console Management (BRMS, Tivoli Storage Manager),
?
Increased visibility and credibility of the IT department Communications and Networks, etc. Plus, the
entire Security Monitoring project was undertaken
in parallel.
Agile Security: Custom Rules for Advanced Intrusion Detection
The project included the entire security of the Windows, Attendance Tracking system and the Active
AIX, and IBM System i servers, including control of security Directory to check whether the user who
policies and audit changes, user management, groups and attempted to log in was really in the office. "It's very
privileges, important events, sensitive data access, control easy to enter new security policies, so they are
of superusers, etc. It also included control of corporate automatically controlled", explains Bueno. All this
firewalls, antivirus software, Intrusion provides for sustainable compliance with
Detection Systems (IDS), etc. internal and international standards,
Customized advanced rules were laws and regulations (such as
also created, such as Sarbanes Oxley or ISO 27001).
crosschecking the Employee
"The implementation
was very successful.
It was done in the estimated time,
without any problems whatsoever.”

10. News
Tango/04 achieves record financial results - again!
Tango/04 has achieved extraordinary results over
the financial year 2007. The company showed
+76,4%
profitability for the fifteenth year running, with a
growth rate that confirms its status as leader in
Corporate Monitoring Solutions in some territories.
(thanks!) For instance, overall sales in 2007 were up 76.4% in
Latin America.
“We are simply offering the value that companies
are looking for”, says Raul Cristian Aguirre, CEO and
founder of Tango/04. “With our new 1-2-3
monitoring strategy, its ease-of-use and its short
implementation times we are successful in those
projects where our competition is failing.”
Ta n g o / 0 4 , M o n i to r i n g L e a d e r During 2007 more than 100 new clients were added
Record growth (76.4%) in Latin America
in 2007 to Tango/04's long list including ING Nationale-
Nederlanden, Nike, Boehringer Ingelheim, Helvetia
www.tango04.com/76
Prevision, etc. Tango/04 also opened new offices in
the USA and Brazil.
info@tango04.net
Infrastructure Monitoring | Security Monitoring | Applications and Business Services Monitoring
10 of the world's 20 largest banks choose
Tango/04
"Tango/04 gives you tremendous visibility"
Jordi Bueno, IT systems manager, ING Nationale-Nederlanden
Tango/04 is providing solutions to 10 of the 20
biggest financial institutions in the world (FORTUNE
Global 500, 2007). Whether in security monitoring VISUAL Message Center - Host Security Monitoring
(Audits, Compliance and Real-Time Protection), User's Security Security Administration
Actions Special Administrators User's Profiles Changes SYSVAL & NETA Changes Control Objects
Business Services Management (BSM), or
infrastructure monitoring, banks increasingly
choose Tango/04 to reduce costs, optimize Other Controls Adapted Security
processes and ensure the quality of services. In
ABM Users
several countries, Tango/04 has implemented more Logon Failures
Authoritations List
successful monitoring projects than all its
competitors together. Users Control
Users Inactivity
DST Tools
10

11. Latest news in System Management and Security for the CEO, CIO and CISO - No. 2
Tango/04's new DashboardServer
shows you the past, the present, and the future
of business, security and IT
Tango/04's new DashboardServer allows users to Practices. Creating and customizing dashboards is
create dashboards based on Web 2.0 technology to very easy and the database repository is self-
show historical overviews, predict trends and managed (optimization and database
control many different metrics like Service Level housekeeping based on automatic policies) to
Objectives, Key Performance Indicators (KPIs), reduce management costs. Amongst the
technical metrics, and more, in real time. Thanks to dashboards that have already been implemented
its advanced technology, users can design reusable by our clients are real-time dashboards for CRM
templates to represent any metric (with more than and Call Center control (Genesys/Siebel), credit
50 different types of graphics), navigate through card transaction analysis, security policy violations
historical charts, show contextual data and analyze and various technological dashboards (Linux, UNIX,
monitoring trends. This last characteristic is very Windows, iSeries, etc.). Some of these dashboards
useful for Capacity Planning and for Capacity are available out-of-the-box and can be customized
Management according to the latest ITIL Best easily.
Dilbert
11

12. Industrial Bank
One of Argentina's main private banks needed to monitor its systems to
tightly control security and critical applications to be in compliance with the
Central Bank's regulations
Industrial Bank is a private equity bank with a track Industrial Bank's IT team was complying, but only
record spanning 80 years of financing growth. With barely because the sampling method did not give a
a network of 28 branches in the main cities of the real overview of what was happening in the IT
country, it offers its clients specialized services like systems. One of the observations Industrial Bank
private, corporate and investment banking. made prior to the implementation of Tango/04 was
that, until then, there were no reports on the use of
The need for a monitoring solution sensitive commands. "With Tango/04 we were able
to resolve that particular problem. "
The IT security department of Industrial Bank was
facing a problem that was affecting the performance The project
of its IT systems and thereby jeopardizing a complete
and timely compliance with Central Bank Industrial Bank implemented a security monitoring
regulations. Gustavo Cejudo, one of the members of project for its Windows and Linux servers.
the team responsible for IT security at the bank, Simultaneously, the bank's critical applications,
explains how “difficult it was to check all the logs of transactions and sensitive data were also monitored.
all our applications.” Industrial Bank mainly works
Some of these applications are:
with two platforms: Windows and Linux and has
implemented many applications, making centralized SWIFT: National and International transactions
?
and integral monitoring difficult. MEP: Electronic Transactions Application
?
? Bank daily checks
SOI: Central
When choosing a monitoring solution, Industrial
?Data:
Central Consolidation of data which is
Bank followed the corporate policy of inviting three
forwarded to the Central Bank
providers to bid for the project. “We chose Tango/04
?In-house accounting tool (based on SQL)
Contabi:
for economic reasons, implementation times and
? pension management
Credit SAC:
the quality of the solution, which set Tango/04 apart
Titles: Administration
? and transaction of public
from the other competitors.”
and private titles
The number of logs that the IT department had to PRS: Linux
? application developed internally to
examine on a daily basis was one of the main operate account interfaces (savings and checking
problems they had. They had someone especially accounts, loans, etc.)
assigned to the task of manually revising all logs.
What VISUAL Security Suite does for Industrial
Nevertheless, “we did not have 100% control as the
Bank's critical applications is to monitor the log files
only viable alternative was taking samples. Not
and any possible anomalous IT occurrence. Cejudo
having a proper tool to do the job forced us to invest
elaborates, “we have an email alert system that
many man hours in order to be in full compliance with
notifies us of suspicious activities in our security
Argentina's Central Bank”, Cejudo remembers,
infrastructure, like critical user logs, deletion of
continuing “fortunately we chose Tango/04,
users or modifications of important files.”
especially because the new regulation is even more
demanding than the previous ones.” These alarms are sent in real time to the whole
security team using email alerts.
12

13. "Fortunately we chose Tango/04,
especially because the new regulation
is even more demanding than the
previous ones.”
Benefits: increased control, performance and regulations and audits. Apart from the regular
reliability Central Bank Audits, Industrial Bank holds internal
and external audits. The external audits are done by
Among the many benefits that Tango/04 gave
Deloitte & Co on a yearly basis. This auditor reports
Industrial Bank are the huge amount of time saved
to Industrial Bank's management as well as to
and the increase of performance that was evident
Argentina's Central Bank. The internal audit deals
after implementation. “Before, we could not fully
with certain preset audit areas and evaluates
control our IT security and had to invest many man
whether previously taken decisions have been
hours obtaining some sort of overview. Windows
implemented correctly.
produces 200 pages of log files on a daily basis that
have to be checked, but nobody can sit down and sift Cejudo on how much Tango/04 has improved the
through 200 pages. So we had to rely on sampling, process: “the audit did not find any flaws, and
which was not 100% error free.” previous observations were also considered
resolved. I can affirm that Tango/04 has helped pass
But once VISUAL Security Suite was implemented
audits much more quickly.”
things changed. “Nowadays reports are made and
100% checked in less than a morning.” A proof of The day after
this increase in productivity is that those people
who had to check the security logs on a daily basis Cejudo remembers that "after the training from
can now focus on other tasks. “Above all we have Tango/04 had finished, we were completely self-
increased reliability.” sufficient". Industrial Bank now operates Tango/04
independently and has customized and added many
Logged control: the reports different reports. “For instance, the last time the
Central Bank people came here they gave us a new
Industrial Bank also uses Tango/04 to obtain the
directive to follow, to add a command to the group
necessary compliance reports. Once printed, they
of 'sensitive' commands that you need to watch
can be scanned quickly as they only reflect truly
closely. All we had to do is add a filter to Tango/04's
important events. And afterwards they are filed for
VISUAL Security Suite, we did not even call the
future auditing needs. Cejudo says: “we now have
Tango/04 support department. We are really very
folders containing reports of 3 or 4 months, whereas
satisfied with Tango/04.”
before barely one month's worth of reports would fit
in these folders. The difference is huge and we can Industrial Bank is already planning the next steps of
control much more now. It is very handy to have their monitoring project. “We are planning to use
everything in one console. Every time I need Tango/04 to audit communications and some new
something, I directly go to the console and look for it applications we are implementing at the moment.”
there. I don't have to sift through files or papers That is how Industrial Bank is planning to continue
anymore.” growing and maintaining real-time control, passing
audits easier every time and maintaining
The Audits
the high level of compliance
Like any banking institution, Industrial they have now, thanks to
Bank has to comply with rigorous Tango/04.
"Tango/04 helps us
pass audits much more quickly.”

14. clos e to you
Tango/04 offers you different communications channels so that you
are always up-to-date with the latest trends in monitoring and IT
security.
Discover our newsletters and our eChannel offering free training
and Web seminars. Regularly visit our Web site and always have our
details at hand.
www.tango04.com
channel
We invite you to discover Tango/04 eChannel, our
On our Web site, www.tango04.com, you will find
new online training and communication service,
all the information you need about our solutions,
which will keep you up-to-date with the latest in IT
including brochures, case studies, white papers,
and introduce you to the latest technologies created
business meetings, press releases and a lot more.
by our R&D department in Barcelona.
Through our Web seminars learn the views of experts
and high profile people in the industry and let our Email & Phone
team of professionals answer all your questions.
All events are free and available in English. Visit our
Web site www.tango04.com/events to find out You can easily get in touch with Tango/04, to solve
more about upcoming events and our Learn How any doubt or query, by emailing us at
section. info@tango04.net or calling 800-304-6872 (USA &
Canada) or +34 932 740 051 (EMEA).
We are more than happy to assist you.
1-2-3: A Unique, Fast Route to Value from the European Monitoring Leader
Most monitoring products promise you the moon. Sadly, after a considerable investment of your time and money, they
don’t deliver.
Why are we different? We are the only agile, easy-to-use, real-
time multiplatform solution that gives you a Rapid Path to Value
on Infrastructure & Operations, Security and Compliance, and
Business Service Management (BSM) and Service Level
The new trend in Management (SLM). And, for once, BSM and SLM were not
added as an afterthought.
monitoring strategies
Obtain ITIL-prescribed value within days, instead of years. See our outstanding rate of success, and what our
customers are saying.
USA & Canada: 800-304-6872 EMEA: +34 932 740 051

15. 100% Satisfaction
It´s not common place to find a
“To optimize our most critical “Tango/04 has
satisfaction rate in monitoring
business processes, to minimize an excellent technical and
solutions as high as Tango/04´s. downtime, and to help us improve professional team.”
Whilst our competitors our Service Levels. This is why we
accumulate failures, this is what chose Tango/04.” Ruben Hector Villaverde, Systems
Coca-Cola FEMSA
our clients have got to say:
Mauro Fonzo,
Head of Systems Management
Italian Stock Exchange
“Configuring the Tango/04 software
was very easy.”
About Rob Freeling, Consultant
Capgemini
Tango/04 Computing Group is one of the leading developers of
systems management and automation software. Tango/04 software
helps companies maintain the operating health of all their business
processes, improve service levels, increase productivity, and reduce
costs through intelligent management of their IT infrastructure. “I completely recommend this
monitoring solution!”
Founded in 1991 in Barcelona, Spain, Tango/04 is an IBM Business
Francisco Rastelli,
Partner and a key member of IBM’s Autonomic Computing initiative. IT Manager, Bayer
Tango/04 has more than a thousand customers who are served by
over 35 authorized Business Partners around the world.
Alliances
Partnerships IBM Business Partner
"
" Autonomic Computing Business Partner
IBM “Tango/04’s VISUAL Security Suite
" PartnerWorld for Developers Advanced Membership
IBM has allowed us to rapidly
implement SOX controls.”
" ISV Advantage Agreement
IBM
" Early Code Release
IBM Don Keating, IT Manager
Henry Schein
" Direct Technical Liaison
IBM
"
Microsoft Developer Network
"
Microsoft Early Code Release
" Hat Ready
Red
Awards
"
Best Monitoring product (USA, APEX Awards)
"
Product of the Year (USA, Search400.com) “Enhanced
" All Star Award, 1997 to date
IBM response times and
accomplishment of Service Level
"
Best Performance Product (USA, Midrange Computing Showcase Agreements were visible right
Product Excellence)
from the start.”
" iSeries Magazine Honor Roll
IBM
" Server Certification Jimmy van Kerkvoorde, IT Manager
IBM Fortis Bank
15

16. Distribution
Thousands
of daily shipments,
Pharmaceutical
monitored by Tango/04
Manufacturing
SEUR is the Spanish market leader for national and “Tango/04 is vital to us
international shipments. Their main office, SEUR because it allows to link IT
Geopost Madrid, uses Tango/04 to monitor its
events to the business
complex multiplatform IT infrastructure.
services they support”
The efficiency of their business processes and of the
Logistics
thousands of shipments they manage each day Ricardo Martín
depend on the health of the IT infrastructure IT Systems and Security Manager
SEUR Geopost Madrid
supporting them.
Any error or downtime could jeopardize the reputation
of SEUR Geopost Madrid and lead to financial losses.
Financial
Headquarters SEUR Geopost Madrid
Tango/04 helps the IT
department to monitor all its
systems, Web servers,
Insurance
Unloading Trameo Areas Distribution Start
applications, infrastructure,
Call Center and the connections involved,
from back end to front end,
SEMA70 NOTES INTERNET
GPS Fleet Tracking
ensuring the highest availability
for the company's critical
Fleet Management
business processes and a high
return on investments (ROI)
Departure Trameo Unloading Distribution End
Banking
and Invoicing
more?
Want to know st Case study
r Seur Geopo
Download ou White paper
and our BSM
4.com/seur info@tango04.net
www.tango0
www.tango04.com