1. QUality Assurance
Rome
May 17th
QUality Assurance
in Learning Organization
in the Banking and Financial SecTor
in EuRope

2. Prof. Mario Spatafora
FB General Secretary - Finance & Banking:
Organizational & HR Development Ass. (Italy)
Secretariat for European Projects
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Professor of Business Management and Lifelong Learning
Faculty of Training Sciences
Roma Tre University (Italy)
EBTN Vice President - European Banking & Financial
Services Training Association Aisbl (Belgium)

3. Property of Finance&BankingProperty of Finance&Banking
European FSS Facts & Figures
Italy
4 largest banking market
740 CREDIT INSTITUTES
• 214 S.p.A.
• 37 Cooperative banks (BP)
• 441 Small Mutual Banks (BCC)
• + foreign Companies
Around 300.000 employees

4. Lu
QUALOBSTER
It
De
Trainers
HR Specialists
Professionals &
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De
Sl
Pt
Professionals &
Employees in FSS

5. Aims & Objectives
Improving the quality of VET & LLL processes
Integrating the existing benchmarking tools
Applying Q. A. principles and methods
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ACTIVATE ANACTIVATE AN
EU WIDE FSSEU WIDE FSS
NETWORKNETWORK

6. “A model
of strategic change
in which
What is a Learning Organisation?
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in which
everyone is engaged
in identifying
and
solving problems.”

7. L.O. Criteria
LEARNING
1. Learning
approach
to strategy
2. Participative
policy making
3. ACCESS &
TRANSPARENCY
8.
PROFESSIONAL
DEVELOPMENT
OPPORTUNITIES
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LEARNING
ORGANISATION
TRANSPARENCY
INFORMATION
4. Formative
approach to
planning objectives
& monitoring
results
5.
INTERNAL
EXCHANGE
&
DIALOGUE
6. Reward
flexibility
7. Inter-
organisational
learning

8. Main Output
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cfr. Website:
www.qualobster.eu

9. www.asseffebi.euwww.asseffebi.eu
Thank you for your
kind attention!