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` ` IVR CTI Server Management Console ` Switch CAT5/6 Agent PC Phone MUX & ACD Copper Wire Local Leased Line Moghbazar BTTB SEA-ME-WE 4 IPLC Foreign POP Application Server Customer Database server CDR Abbreviations and Acronyms used : IVR Interactive Voice Response PABX Private Automated Branch Exchange ACD Automatic Call Distribution CLI Caller Line Identification CND Calling Number Display CSR Customer Service Officer CTI Computer Telephony Integration IVR Interactive Voice Response PSTN Public Switched Telephone Network CSR BTRC International Call Center
` ` Domestic Telecom Operators IVR CTI Server Management Console ` Switch CAT5/6 Agent PC Phone MUX & ACD Copper Wire Local Leased Line Application Server Customer Database server CDR Abbreviations and Acronyms used : IVR Interactive Voice Response PABX Private Automated Branch Exchange ACD Automatic Call Distribution CLI Caller Line Identification CND Calling Number Display CSR Customer Service Officer CTI Computer Telephony Integration IVR Interactive Voice Response PSTN Public Switched Telephone Network CSR BTRC Domestic Call Center

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Call center diagram

  • 1. ` ` IVR CTI Server Management Console ` Switch CAT5/6 Agent PC Phone MUX & ACD Copper Wire Local Leased Line Moghbazar BTTB SEA-ME-WE 4 IPLC Foreign POP Application Server Customer Database server CDR Abbreviations and Acronyms used : IVR Interactive Voice Response PABX Private Automated Branch Exchange ACD Automatic Call Distribution CLI Caller Line Identification CND Calling Number Display CSR Customer Service Officer CTI Computer Telephony Integration IVR Interactive Voice Response PSTN Public Switched Telephone Network CSR BTRC International Call Center
  • 2. ` ` Domestic Telecom Operators IVR CTI Server Management Console ` Switch CAT5/6 Agent PC Phone MUX & ACD Copper Wire Local Leased Line Application Server Customer Database server CDR Abbreviations and Acronyms used : IVR Interactive Voice Response PABX Private Automated Branch Exchange ACD Automatic Call Distribution CLI Caller Line Identification CND Calling Number Display CSR Customer Service Officer CTI Computer Telephony Integration IVR Interactive Voice Response PSTN Public Switched Telephone Network CSR BTRC Domestic Call Center