Envision Provides Industry wise solutions for Oil & Gas Utilities Transportation Service Providers Nuclear Plants

1. engage
enable
empower
Making Your Maximo Run 24X7
Organizations across various industries are facing some com-
pelling decisions and priorities whether to have internal re-
sources to maintain their systems, thinking they might have
control over internal support services. But, these organiza-
tions end up taking the risks of
 Wasted energies in maintenance instead of core
businesses.
 Higher infrastructure set-up cost.
 Leaks in the operational cost.
 Very few technical resources.
 Dissatisfied end-users.
Envision is the leading partner for IBM Maximo for over a dec-
ade providing implementation, support services for customers
across Middle East, Asia Pacific, USA, Canada and India. At
Envision, we believe that Support isn't just in the process but
in the confidence we give to our Maximo customers to focus
on their core business processes. To provide support best in
class solution, you need a reliable support partner and cus-
tomers look forward for Envision’s support.
We provide support 24x7 through available means of commu-
nications and ticket management. We enable customers run
their business operations smoothly leaving the hassles of day
to day Maximo support to Envision.
Our Approach
Envision offers Silver, Gold, and Platinum levels support ser-
vices for Maximo Customers around the world.
Silver: General Support of Application Performance and Ad-
ministration with Pre-Defined SLA’s.
Gold: Monitoring, Management of Application and Database
with a High level of response times and SLA’s with assured ad-
ditional Support Hours.
Platinum: Highest level of support with committed uptimes
and response times. 24/7 support and response times to man-
age clustered high availability Maximo environments with mini-
mum assured man hours per month for Support and new de-
velopments of Application and Reports.

2. 2
India, Nepal, Bangladesh, Sri Lanka:
Envision Enterprise Solutions Pvt Ltd.
Sreya Towers, #1130 Rd No: 36,
Jubilee Hills, Hyderabad – 500033. India
Ph : +91 40 65343853, Fax: +91 40 44455651
Middle East and North Africa:
Envision Middle East Solutions FZ-
LLC.
PO BOX # 500415, G01, Building 9,
Dubai Internet city, Dubai, UAE.
Ph: +971 4 4456970 Fax: +971 4 4456971
Asia Pacific:
Envision Enterprise Solutions Asia
Pacific Pte. Ltd
15 Enggor Street,#08-04,
Realty Centre, Singapore 079716.
Ph: +65 62950102 Fax: +65 62955059
North America and Canada :
Envision Enterprise Solutions
America Inc.
12 Roszel Road, Suite A-204,
Princeton, NJ- 08540 USA.
Ph: +1 609 269 2198 Fax: +1 609 228 6378
We offer different levels of Technical Support so you can get
the type of support that best suits your business needs. Our
technical support structure provides remote diagnostic ca-
pability, which helps to provide faster problem isolation in
many situations without requiring on-site support visits.
End User Support:
 Functional support to users on all Maximo modules.
 Functional Support (Queries, Application usage).
 Workflow related support (Routing, Approval).
 Input Data, Data corrections, Update and modification
of Records.
 Start Center usage support like, Configuring Result sets,
KPI, favorite applications.
Administration:
 Application and Form Administration.
 Adding Domains to the field, Creating Lookups. Change/
modify the data/filed attributes and parameters.
 Configuring escalations., and modification of Cron
Tasks,
 Field Level Class modifications.
 Email configurations for work flows/escalations.
 Changing the Application level/System Level XMLs
 User Administration, User management. Including add-
ing and deleting users from workflow/Groups.
 Application Usage and access Modifications access con-
trol. Group level security, modifications to conditional
expression Manager.
 Work flow management and Administration.
 Configuring and Administering MIF
 Data integrity check., Handling the exceptions.
 Report administration.
Database Maintenance:
 Managing and monitoring Indexes.
 Monitoring Views/Triggers/Stored Procedures.
 Backend error, Index violation errors, Open cursor Errors.
 Back up restorations. Data uploading from Excel/CSV/Flat
files for Master Data clean up.
Application Server Maintenance:
 Monitoring and managing queues/threads., Rebuild and de-
ployment of EAR files.
 Managing Production environment. Migration of application
and data between Production and Development Environ-
ment.
 Restoration of Production server with environment and data
from backups in case of Production Environment crash and
failure.
Key Benefits
 Optimized performance, availability, scalability, flexibility and
security
 A virtual worry-free implementation with 24x7 monitoring
and support
 Maximize long-term ROI, Reduces IT spends on monitoring
activities.
About Envision:
Envision is a leading integrator and solution provider in EAM, ERP,
Business Intelligence and Reporting; working with the leading
solution vendor like IBM, Microsoft and SAP.
Envision is the leading partner for IBM Maximo for the past 10
years providing implementation, support services for customers
across Middle East, Asia Pacific, USA, Canada and India. Trust and
Collaboration is the core foundation of Envision’s principle. Envi-
sion invests resources and time in understanding partner objec-
tives, works towards building long lasting relationships.
For More details mail to sales@envisionesl.com
Industry Verticals
 Airports
 Engineering & Construction
 Facilities
 Manufacturing
 Oil & Gas
 Power & Utilities
 Seaport & Terminals
 Telecom
 Transportation
Our Services
 Business Process Re-
Engineering
 Application Development
 Implementation
 Enhancements
 Integration
 Application Support
 Consulting Services
 Mobile Solutions