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MAUREEN BYRNE Novartis ANDY PHELAN Actor
Maureen Byrne Director of Public Relations Novartis Pharmaceuticals Corporation September 29, 2010 Becoming Christopher Connecting Through The Power of Storytelling
How It All Began… The Situation The Need The Challenge Close-knit, savvy  disease community Patient-to-patient  interaction discouraged Patients  living longer , being asked to  transition  to adult care Novartis - a  new player  in CF Enhanced protocols to successfully support patients  in  transition  from pediatric to adult care Demonstrate a  smart, authentic commitment  to the CF community
How Christopher Came to Life  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Overwhelming CF Community Response ,[object Object],[object Object],[object Object],[object Object],SOLD OUT “ The play was truly amazing. It didn't just hit home,  it was home .” “ The  play is a good thing  for those of us that work with these patients to see, as well as patients themselves to see, to realize how other people have the same issues and are coping and trying to cope.” “ Thanks for doing this!  Well done!  So  true to life .” “ Entertainment  is an excellent vehicle to portray these  delicate issues ” “ We  need more  plays and visuals like this in all aspects of medicine.”
Sales Specialists’ Feedback ,[object Object],[object Object],[object Object],[object Object],“ They love it!  We love it! ” “ My customers saw how much Novartis is investing its time in CF. [The film] brought a delicate topic to the forefront and  promoted conversation and discussion .” “ Really liked both the play and the DVD. I thought  it was very realistic and hit home.  Helped to point out how important it is to start the transitioning process easily.” “ This has been a  tremendous resource  and has demonstrated to customers Novartis' commitment to CF and enable me to gain access to a very large no-see CF center. It really opened doors- thanks!”
Cognitive Connectivity ,[object Object],Relationship with  Christopher  is a relationship with Novartis Program allowed Novartis sales reps access to Care Teams for meaningful conversations about  relevant issues.. The power of drama and storytelling incited rich dialogue, allowing Care Teams to challenge each other on how best to transition patients.
Responding to Community Feedback 90% requested a DVD reproduction of the play ,[object Object],[object Object],[object Object],I think it is a wonderful tool. I hope it is made into a DVD. I think it would be a wonderful teaching tool for both our parents and our patients.
Thank you. Maureen Byrne Novartis Pharmaceuticals Corporation Director of Public Relations [email_address]

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Becoming Christopher: Connecting Through The Power of Storytelling

  • 1. MAUREEN BYRNE Novartis ANDY PHELAN Actor
  • 2. Maureen Byrne Director of Public Relations Novartis Pharmaceuticals Corporation September 29, 2010 Becoming Christopher Connecting Through The Power of Storytelling
  • 3. How It All Began… The Situation The Need The Challenge Close-knit, savvy disease community Patient-to-patient interaction discouraged Patients living longer , being asked to transition to adult care Novartis - a new player in CF Enhanced protocols to successfully support patients in transition from pediatric to adult care Demonstrate a smart, authentic commitment to the CF community
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  • 9. Thank you. Maureen Byrne Novartis Pharmaceuticals Corporation Director of Public Relations [email_address]

Hinweis der Redaktion

  1. Novartis, as newest player, wanted to establish itself as sensitive to challenges and complex nuances of what community was going through at that point in time