1. KRISTIN MCCARTY
9534 Lorton Circle (317) 777-0469
Indianapolis, IN 46235 cricket8964@yahoo.com
CUSTOMER SERVICE
Relationship Building…Administration…Dispute Resolution
Friendly, hard working associate who has exceptional interpersonal skills and a talent to
work effectively with a wide variety of people. Other abilities include:
Training
Research
Organization
Time Management
Team Orientation
Problem Solving
Multi-tasking
Independence
Communication
BLACKBAUD, Indianapolis, IN, 2006-2015
Receptionist/Project Coordinator, 2014-2015
 Coordinated communications among all departments, and greeted visitors.
 Resolved problems with the delivery of more than 2,000 misdirected e-mails from
the Finance Department.
 Provided administrative support to onsite manager, and handled manager’s duties
in her absence.
 Processed a variety of customer and staff requests, simultaneously.
 Verified account information for Sales Department.
 Served on the Fun Committee to organize monthly social events for employees.
Lead Specialist/Marketing Assistant, 2006-2014
 Transitioned into an off-site team when Blackbaud acquired e-Tapestry; a donor-
management software company for non-profits.
 Helped relocate offices and organize employees throughout move.
 Discovered up to 6,000 leads annually; twice as many as Blackbaud’s three-
person team in Charleston, SC.
 Researched non-profit companies through Guidestar to provide Sales Department
with business leads.
 Directed three webinars per week attended by up to 600 people annually.
KOHL’S, Indianapolis, IN, 1991-Present
Customer Service Associate, 2001-Present
 Trained nearly 200 new associated annually.
 Reconciled cash registers at closing and secured money for the next sales day.
 Fielded customer questions and complaints, and processed defective merchandise.
 Reconciled company credit card statement with receipts provided by managers.
Customer Service/Cash Office Associate, 1991-1996
 Reconciled all transactions and prepared deposits for transfer to banks.
 Handled customer returns, payments, credit applications and purchases.
 Provided cashiers with cash and periodically collected cash from registers.

2. KRISTIN MCCARTY, Page 2.
(317) 777-0469
BALL MEMORIAL HOSPITAL, Muncie, IN, 1981-1988
Secretary, Nursing Office, 1982-1988
 Provided administrative support to all the head nurses and directors.
 Helped with scheduling and payroll in the Staffing Department.
 Provided with clerical support to the new Hospice program.
Receptionist/Secretary, Personnel Office, 1981-1982
 Collaborated with all departments in the hospital.
 Updated all personal records, and maintained files.
 Worked with a variety of people in a highly energized environment.
VOLUNTEER
Volunteer Walker/Runner, Race for the Cure, Indianapolis, IN
Treasurer/Board Member, Rainbow Connection Preschool, Calvary Baptist Church,
Indianapolis, IN
EDUCATION
Training with Blackbaud’s (SalesLogix) and e-Tapestry’s databases, Charleston, SC and
Indianapolis, IN