1. Kimberly N. Keeling
3555 Bell Road – A105
Nashville,TN 37214
Mobile: 201.218.8774
kymberlykeeling@gmail.com
Summary
Detail-oriented IT professional with approx.seven years of experience as a software support specialistand three
years as a Software Quality AssuranceAnalyst.Experiencein manual test execution, requirements gathering, test
planning,systemand regression test casecreation and release management. Ability to work on agileteams.
Maintains testingcertifications through IISTand ISTQB.
Excellent written and oral communication skills;capableof explainingand documenting complex software issues in
easy-to-understand terms. Strong analytical,problem-solvingand projectmanagement skills with a strong
dedication to process improvement, customer satisfaction and productdelivery.
Technical Experience
HP Quality Center 10/11
BPM
TIBCO
SharePoint
Confluence
SQL
Cucumber/Gherkin
DAX
JIRA
MS OfficeApplications
MS TFS and Test Manager
MobileTesting
Professional Experience
SERVPRO Industries, Gallatin,TN
3/2015 - Present
Quality AssuranceSpecialist
● Perform software testing for assigned work as well as any emergency releases
● Review and approvedaily deployments.
● Review Business Requirements, estimate level of testing efforts and complete test planningfor weekly, bi -
weekly or monthly releasecycles.
● Create and maintain comprehensive supportingdocumentation relatingto the testing process for
deployed software product fixes and enhancements.
● Find ways to implement innovation by creatingnew processes within the team and findingways to reduce
time spent on work items and project delivery.
● Perform trackingand reportingof testing progress,defects and impactanalysis.
● Participatein assigned development planningand prioritization sessionsas needed.
● Develop in-depth Subject Matter Expert knowledge in areas assigned and sharethis knowledge with other

2. Kimberly N. Keeling
3555 Bell Road – A105
Nashville,TN 37214
Mobile: 201.218.8774
kymberlykeeling@gmail.com
QA team members.
● Create and Maintain test data for each releaseand test type and scripts/utilities for loading/reloadingtest
databases.
● Build relationshipswith key project stakeholders.
Asurion, Inc. Nashville,TN
3/2014 – 2/2015
Production Support and Maintenance
Software Quality Assurance- Analyst2
Maintain responsibilities of Analyst1 as well as:
● Provideleadership within the team. Assistingwith career growth, trainingand coaching.
● Demonstrated leadership capabilities by coordinatingmultipleprojects between business stakeholders,
development, SQA and the end-user.
● Worked to ensure projects were delivered on-time and within scope,to assistwith meeting budget and
resourceallocations.
● Coordinatingwork between US resources and outsourced offshore resources.
● SQA Team Lead for the BPM project. Responsiblefor all testplanning,test execution, capacity planning,
reporting and communication with stakeholders.
● Made many innovations in theteam by introducingnew ideas and processes thatimproved performance
and productivity.
● Monitor projectprogress by trackingactivity;resolvingproblems;publishingprogress reports;
recommending actions.
● Clearly communicatingcomplex issues and information to others in relation to projects.
● Ensure all processes arebeingfollowed for effective testing and releasemanagement.
● Identified test to be converted from Manual to Automated.
● Worked on initiativeto implement automation into the team usingCucumber/Gherkin
Software Quality Assurance- Analyst1
5/2012 – 3/2014
● Internal Application QATester (Manual)
● Gathering information from Product owners and end-users to determine accuratetesting scopeand gain
a better understandingon business requirements provided to QA.
● Translatebusiness requirements into test scenarios.
● Conducted requirements and scenario reviews with developers, BA and Scrum Master
● Create manual test cases to facilitatesoftwaretesting. Determine when automation testing can be
incorporated into test suite
● Export and maintain test cases in HP Quality Center
● Create and maintain releaseinformation in HP Quality Center.
● Log, track and resolvedefects

3. Kimberly N. Keeling
3555 Bell Road – A105
Nashville,TN 37214
Mobile: 201.218.8774
kymberlykeeling@gmail.com
● Coordinatemultipleprojects that involvemanagingmultiplestaff resources,managingteam timekeepi ng,
coordinatingwork between US resources and outsourced offshore resources.
● Responsiblefor maintaininga workingknowledge of business related applications,providingtrainingand
supportfor these applications and providingupdates to the knowledge base.
● Represent the team to internal and external customers
Davita, Inc., Brentwood, TN
8/2011 - 4/2012
General Applications Support - Help Desk
● Providingfront-linephone supportfor business related applications viaemail,telephone or remote
access. Ensuringfirstcall resolution as well as meet and maintain quality assurancegoals.
● Responsiblefor maintaininga workingknowledge of business related applications,providingtrainingand
supportfor these applications and providingupdates to the knowledge base.
General Board of Higher Education and Ministry
6/2007 – 3/2011
Systems Support Specialist
Kumon North America
8/2005 – 5/2007
CMS2 DatabaseSpecialist/ Help Desk Tech
Kumon North America
3/2002 - 8/2005
AdministrativeAssistant
Church Growth Ministries
1999-2002
Project Coordinator/Trainer
AT&T Wireless Services
1998-1999
Customer Care Representative
Education
Tennessee State University
BA: Business Information Systems
Degree Received May 2010
Certifications
Certified Tester Foundation Level (CTFL)
International SoftwareTesting QualificationsBoard
Certified Software Test Professional (CSTP)

4. Kimberly N. Keeling
3555 Bell Road – A105
Nashville,TN 37214
Mobile: 201.218.8774
kymberlykeeling@gmail.com
International Institutefor Software Testing
Affiliations
Toastmasters Asurion,Vice Presidentof Education
May 2014 - February 2015
Alpha Kappa Psi - Professional BusinessFraternity
Since2010