1. KIMBERLY ANN MALONY
1224 12th Street #8  Santa Monica, CA 90401
(310)502-5230  kikilam@verizon.net
Dynamic, ambitious, and results-driven Business Professional with broad based experience in Retail Sales,
Client Relationship Management, and Customer Service in the luxury retail industry. Strong Manager with
a proven track record of leading aggressive sales management, employee development and marketing
strategies to optimize performance and revenue results.
Core competencies include:
 Premium Brand Sales Strategies
 Employee Training/Mentoring/Teambuilding
 Influence Positive Employee Morale
 Merchandising/Display/Promotions
 Customer Service Focused
 Drive Aggressive Revenue Goals
 Creative/Resourceful/ Gracious
 Optimize Product Knowledge Training
 Staff Performance Management
 Consultative Sales Approach
 Word & Excel, POS Systems
 Profit and Loss Accountability
PROFESSIONAL HISTORY
2015 to Present: Grayse Topanga, Canoga Park, CA – Assistant Manager
 Collaboratively established business plan, market analysis, revenue objectives, operational controls,
and assisted with all aspects of startup for this women’s ready-to-wear apparel boutique.
 Develop and implement policies and procedures conducive to profitable small business operation.
 Launch social media and online promotional campaign including through Facebook and Twitter as well
as identify and develop new customers using Constant Contact, Drop Box, and live chat.
 Oversee floor sales, customer engagement, and serve as a brand ambassador and product expert.
 Maintain inventory management, applying best practices to balance demand and supply.
 Track data and metrics and generate reports in Excel to support quality control and process
improvement.
2012 to 2015: Personal Assistant – San Clemente, CA
 Provide personal assistance and support for assigned clients, assisting with transportation to all
appointments and catering to all client needs.
 Managed and scheduled appointments, organized and oversaw household staff duties and completed
personal shopping requests.
 Promote organization to clients’ personal items and space that ensured minimal disruption to daily
living routines.
2011 to 2012: Eres/Paris, Beverly Hills, CA – Assistant Manager
 Provide store operations oversight and assist management in performing workforce scheduling and
training initiatives and provide phenomenal customer service for luxury swim and lingerie from the
finest designers in France.
 Ensure clients are provided exceptional service while developing strong client relations and providing a
“unique shopping experience” that cultivates repeat business, referrals and continued customer loyalty.
 Strong understanding of product placement initiatives that garners consumer interest and increased
sales of high end merchandise.

2. KIMBERLY ANN MALONY
1224 12th Street #8  Santa Monica, CA 90401
(310)502-5230  kikilam@verizon.net
Page 2
2010 to 2011: Brooks Brothers, Beverly Hills, CA – Sales Associate
 Provided exceptional client service and support for upscale women’s ready to wear clothing lines from
European designers—catering to high end clientele with discriminate taste.
 Efficiently oversaw customer’s inquiries and assisted in resolving issues that ensured repeat business.
 Utilized product placement strategies to garner customer interest and ensured the client received
friendly and informative sales assistance and recommendations when appropriate.
2007 to Present: KiKilam Jewels - Jewelry Designer
 Leverage creative talent and luxury market industry knowledge to design one-of-a-kind jewelry pieces
working with precious and semi - precious gem stones, 14kt gold and sterling silver.
 Work with clients to define design requirements for custom made pieces; lead all creative development,
marketing and promotions initiatives to drive awareness, secure customer loyalty and generate growth.
2001 to 2007: Taryn Rose, Beverly Hills - Store Manager
 Began tenure in position as Assistant Store Manager and achieved Promotion to Store Manager role in
2003; maintained oversight for all sales, merchandising, inventory management, client development and
staffing initiatives for this upscale retail establishment.
 Recruited, hired and trained a high performance sales team; consistently led store to #1 ranking for
sales and revenue results, companywide.
 Developed, reviewed and adhered to monthly and annual sales plans, modified sales initiatives
according to profit/loss statements and market conditions; consistently managed operation in a high
sales performance capacity.
2000 to 2001: Gianfranco Ferre, Beverly Hills - Assistant Manager
 Contributed toward supporting day to day business operations for this luxury retail store generating
over $2MM in annual revenue; executed innovative merchandising and promotions strategies, and
created an environment focused around exceptional customer service.
1993 to 2000: Neiman Marcus, Beverly Hills - Shoe Department Sales Associate
 Developed a loyal customer base by extending exceptional customer service for this upscale retail
organization; monitored and maintained inventory, interpreted industry trends to make appropriate
recommendations to key clients, and consistently achieved sales goals.
1990 to 1993: GUCCI, Rodeo Drive Store - Sales Associate
 Cultivated valuable customer relationships resulting in repeat business and referrals; gained reputation
as a knowledgeable and helpful sales representative with expertise in luxury market brands.
 Processed card credit transactions, reconciled business day receipts and trained and mentored new staff
on customer service and standards.
Santa Monica College - Currently Pursing General Business Studies