Keolis mass transit solutions to support global cities

MASS TRANSIT
Keolis_MASS TRANSIT-V5.indd 1 04/05/2017 11:43

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MASS TRANSIT SOLUTIONS TO SUPPORT GLOBAL CITIES
THE WORLD IS EXPERIENCING
A MASSIVE WAVE OF
URBANISATION.
In densely populated areas, mass transit
systems are the only solutions that
provide the necessary capacity, frequency
and fluidity to handle this urban growth
and at the same time meet today's
environmental challenges.
Among the world’s most experienced
mass transit operators, Keolis and SNCF
partner with Public Transport Authorities
to effectively support the development of
the cities of the future by leveraging
its broad operational expertise.
4 million
passengers
carried every
day in France
by SNCF
4.9 billion
city-dwellers
by 2030*
6 million
passengers a day
carried by Keolis
* Department of Economic
and Social Affairs

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MASS TRANSIT
WORLD REFERENCES
FOR MASS TRANSIT
LONDON, United Kingdom
Over 99% on time performance achieved for the
Docklands Light Railway (DLR) system since Keolis
took over in December 2014. 120 million passengers
per year, 45 stations, 40 km of CBTC.
LYON, France
Smooth integration of the 94 km metro and tram backbone
network within the metropolitan transport system, with
a record number of 350 annual public transport trips per
inhabitant. 4 metro lines and 5 tramway lines handle two-
thirds of all passenger flows. 450 million passengers per
year, annual patronage growth of 4.5%.
LILLE, France
The world's first driverless metro (1983).
High frequency with 66-second intervals
at peak times to maximise capacity.
170 million metro and tram passengers
per year, 62 km of lines.

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MELBOURNE, Australia
The world’s largest tram network since 2009.
471 trams provide 180 million journeys a year
on 28 lines, totalling 250 km of track.
SUBURBS OF PARIS, France
With 3,700 km of track and 3.2 million passengers
per day, the Greater Paris train network is one
of the busiest in the world. During peak hours,
SNCF Transilien simultaneously operates 650 trains,
which means at any given second, a train is either
entering or leaving a station. As part of its efforts
to regularly increase the frequency of services
and conduct important work to renew the network,
SNCF constantly adapts its service offer to meet
the new transport needs of Greater Paris’
12 million residents.
UNITED KINGDOM
Govia Thameslink Railway, the largest rail
franchise in the United Kingdom in terms of
passenger numbers, train numbers, revenue
and employees.
HYDERABAD, India
Early involvement of Keolis engineering and
design teams providing operator guidance
on how to best accommodate and manage
450 million passengers a year on the 72 km
elevated mass transit metro system.

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MASS TRANSIT
OUR VALUE
PROPOSITION
ZERO HARM
The overarching goal of mass transit
systems is to carry large volumes of
passengers safely, reliably and efficiently
in highly dense and constrained urban
environments.
Keolis and SNCF constantly strive to
provide excellent transport services and the
highest level of safety for our passengers
and employees.
We rely on tried and proven processes
deployed across the portfolio of automated
metro, heavy rail and light rail networks we
operate to provide safe and comfortable
journeys to our passengers.
INNOVATION
The Group implements advanced digital
technology to make public transport
increasingly attractive, improve the passenger
experience and strengthen network
performance. These investments contribute
significantly to a smart cities policy.
We have developed a ‘connected mobility’
approach, which uses technology to:
Simplify people's daily lives by devising
and deploying new services and mobility
solutions to meet passengers’ ever-
growing demands for highly personalised
solutions.
Improve asset performance and move
toward predictive maintenance regimes
with connected infrastructure.
Increase operational efficiency and
simplify operating processes by
connecting teams.
Develop and integrate new mobility
modes into existing public transport
systems for fully integrated services.
THINKING LIKE
A PASSENGER
Services are developed by transport
organisations and authorities and also
by individual passenger choices and
expectations. Keolis has adopted this
customer culture, prompting its unique
‘Thinking Like a Passenger’ approach. Our
teams continuously innovate to create
attractive transport solutions focused on
providing a personalised travel experience
for each of our passengers.
We ensure that the three billion passengers
we transport annually are satisfied everyday
by placing the passenger at the heart of our
network planning and operations.

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FIVE PILLARS
OF EXCELLENCE
Our mass transit value creation scorecard ensures that we achieve
daily operational excellence by improving train service perfor-
mance, customer experience and economic efficiency. Thanks to
the scorecard, we can actively maintain long-term commitments
by helping authorities to make the most sustainable, locally–tai-
lored choice to develop and improve their networks.
The scorecard is divided into five pillars. Each pillar reflects our
approach at different stages of a mass transit system lifecycle
from rollout to upgrade or extension.
Supporting
the urban
revolution
#1
Enhancing
customer
experience
#2
Leveraging
the best
talents
#5
Pushing the
boundaries
of networks
#4
Managing
daily
operations
#3

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MASS TRANSIT
PILLAR #1
SUPPORTING THE URBAN
REVOLUTION
The world is experiencing a massive wave of urbanisation. As a result a growing
number of metropolises are facing increasing demand for public transport with the
constraints of existing urban infrastructure. These megacities also have to deal with
growing concern over environmental issues and the risk to public safety. Effective
mass transit solutions are part of the response to these challenges. Keolis and SNCF,
with their proven expertise in trains, metros, trams and bus rapid transit solutions,
are supporting the development of tomorrow's cities.
CONSTANTLY ADAPTING
OUR TRANSPORT OFFER
At Keolis, we have one vision: to provide
passengers with a safe, reliable, seamless
and integrated transport network between a
city’s major areas of interest, employment and
recreation. With our multimodal offer combining
both heavy and soft transport solutions, we
not only connect cities and their residents, but
also contribute to making these cities more
attractive places to live and work. Lyon, where
we have been operating the public transport
network for several decades now, is a good
illustration of this. Thanks to our multimodal
services, the Lyon transport network provided
a record 350 journeys per inhabitant in 2016.
SNCF and Keolis work in close collaboration
to modernise existing infrastructure and
optimise timetables. This approach, which is
co-designed with transport authorities and
passenger associations, is essential to deal
with passenger overcrowding. In the western
region of Paris, the rapid growth of the La
Defense business district generated new travel
patterns and the saturation of some parts of the
network, including the L line, which connects
the north-western suburbs to Paris Saint-Lazare
railway station. This led the SNCF to improve
its services to La Defense in 2015, with trains
arriving more frequently during peak times and
additional stops at new stations. Since then,
service punctuality has improved by 7 points to
94% (from Q1-2015 to Q1-2016) and the rate of
cancelled services has dropped by 40%.
CONTRIBUTING TO URBAN
RENEWAL AND
THE DEVELOPMENT
OF SMART CITIES
We are convinced that mass transit solutions
are an important part of city development.
We partner with all relevant stakeholders to
design transport networks which not only fit
into but improve the urban environment and
support its renewal, particularly through the
development of sustainable transport solutions.
In the Greater Paris region, SNCF is working
to significantly increase network capacity to
deal with the 30% rise in passengers over the
past 10 years. This includes the extension of
the RER E line towards the west of Paris. It will
service four new stations and be connected to
metro, bus and suburban transport networks,
positioning it as the most interconnected line
in the Greater Paris region.
Mass transit solutions can also provide a
platform to increase economic productivity.
Working together with local industry, we
implement advanced digital solutions to
improve quality of life and contribute to the
development of smart cities.

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CONTRIBUTING
TO MORE SUSTAINABLE
AND LIVEABLE CITIES
By encouraging people to prioritise public
transport, we also help address accessibility,
security, social and environmental
challenges. We are dedicated to providing
safe and accessible stations with customer-
facing staff to facilitate the use of public
transport and welcome visitors at key
city entry points. We create station
environments that serve as important
intermodal transport hubs to enhance
the communities we serve.
We believe these mobility solutions
improve the urban environment and help
to create more sustainable, environmentally
friendly cities.
6,200
SNCF Transilien trains per day
350
journeys per inhabitant
provided in 2016 by the Lyon
transport network (France)
Hyderabad station design:
passengers first
As the operator of the future Hyderabad metro
rail in India, Keolis relied on its ‘Thinking Like A
Passenger’ approach to review the design of
Hyderabad station. By analysing every stage of the
passenger experience, from the station entrance
to the boarding of trains, the Group was able to
propose several initiatives including the separation
of entry and exit flows, improved passenger signage,
platform width and the installation of two-way
ticketing gates. In addition to reducing the time
needed for connections by 10%, these measures
should ensure a smooth, safe and enhanced
passenger experience for the 1.5 million people
expected each day at Hyderabad station.
CASE STUDY
SNCF: A TRUSTED PARTNER
FOR THE GRAND PARIS PROJECT
TESTIMONY
“SNCF’s ambition as part of
the Grand Paris project is to
contribute to and support the
future transformation of the
city. The success of the Grand
Paris project depends largely on
changes to mobility: facilitating
travel to every corner of the city is crucial and
the Transilien, as the main transport provider
in the Greater Paris region, plays a central role.
SNCF is involved in several important aspects
of the project, including the modernisation of
existing infrastructure, the renewal of rolling
stock in partnership with STIF (Paris’ public
transport authority) and initiatives to improve
the passenger experience. For the latter, SNCF
is working on adapting existing transport
infrastructure to improve passenger conditions
quickly, while avoiding high investment costs.”
Stéphane Beaudet, Vice President for Transport,
Regional Council for the Greater Paris region

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MASS TRANSIT
MAKING TRAVEL
AN ENJOYABLE
EXPERIENCE
Passenger experience is at the
forefront of everything we do. When
managing highly dense stations with
huge passenger flows, we strive
to maintain a personalised travel
experience for each passenger so that
they can enjoy a seamless, safe and
pleasant journey even in complex,
multimodal networks.
In addition, passenger flows on the
RER B rapid transit line in Paris are
monitored remotely by the network
control centre, allowing service
changes to be made when and as
required.
Our latest generation of trains in
the Greater Paris Area is specially
designed to ease passenger boarding
and alighting flows at transit stations,
thanks to improved interior design,
wider doors and more accessible
platforms. They have a positive impact
on comfort and on punctuality. Since
the introduction of the new Francilien
on the K line for example, regularity
of trains gained six percentage points.
To increase passenger satisfaction,
the Paris Public Transport authority
has decided to invest €10 billion in
the acquisition or renovation of
700 trains over the next five years.
IMPROVING PASSENGER
INFORMATION DURING DISRUPTIONS
Committed to constantly improving passenger information,
SNCF is working on a new on-board traveller information
display. As of 2018, all SNCF commuter trains within the
Greater Paris Area will be equipped with the new system,
enabling passengers to access real-time information on-
board and adapt their itinerary more easily in the event of a
disruption. This advanced system will also allow passengers to
access high-quality multimodal information, helping them to
plan smooth journeys.
PILLAR #2
ENHANCING
CUSTOMER EXPERIENCE
Our number one priority is to provide each passenger with
the best travel experience possible – from safe, smooth-
flowing and connected stations to digital applications and
ever-more comfortable, spacious rolling stock. In addition,
Keolis and SNCF are constantly seeking to simplify the use
of public transport networks.

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SAVING TIME
WITH SMART TICKETS
Aware of the opportunities that digital
technology offers for reinventing urban
mobility, Keolis partners with startups to
bring passengers innovative e-solutions.
The Group launched a partnership with
Moovit, a startup that developed a
collaborative journey planning app with
real-time travel information updates.
In Boston, thanks to another partnership
with Masabi, a London-based startup
leading the field in smartphone e-ticketing
for public transport, M-tickets are now
available on suburban trains and efficiently
manage disruptions.
TAPPING INTO DATA
TO PROVIDE BETTER
PASSENGER SERVICES
Open data captured from transport
networks offers tremendous potential
for the optimisation of service quality
and cost efficiency. Keolis works closely
with Public Transport Authorities – from
development through to the roll-out of
their data networks. In Rennes (France),
for example, this collaboration resulted in
the development of more than 15 mobile
applications and websites, available to
passengers on buses, trams and trains.
Passengers now have extensive information
at their fingertips, including real-time
schedule updates, network maps and traffic
information, simplifying their daily use
of public transport networks.
PlanBookTicket,
the three-in-one
application
Since 2015, passengers have
been able to download Keolis‘
PlanBookTicket, the only mobile
application in France enabling
passengers to plan their journey
from start to finish. This digital
and fully connected transport
solution manages the three
essential steps passengers
need for their daily journey:
itinerary planning, ticket booking
and validation. Developed in
collaboration with Masabi,
the M-ticketing leader, this
revolutionary app takes us one
step closer to our ambition of
digitalising mobility to make
transport simpler and more
enjoyable.
156
remotely-operated
Transilien stations
by 2018
89%
The customer satisfaction
rate reached by Keolis
for the DLR, London’s
automated metro
800,000
SNCF Transilien (Paris
region) app downloads
in 1 year
CASE STUDY

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MASS TRANSIT
PLANNING
DAY-TO-DAY OPERATIONS
Robust timetables are key to delivering
high-quality service on dense networks.
At Keolis and SNCF, we build resilient
operating diagrams capable of recovering
from slight delays with minimal impact on
service performance. Our planners work
closely with operational and maintenance
teams to anticipate events, inform
passengers of timetable changes, and
minimise the impact of track work and
unplanned disruptions to customer service.
Our capacity for maintaining infrastructure
while maintaining operations is another key
strength. For the past 20 years, upgrade
work on the RER C line, requiring traffic
interruptions, has been planned during the
low-peak summer period with alternative
bus services to ensure continuity.
ENSURING OPTIMUM
NETWORK AVAILABILITY
With 3.2 million daily passenger trips in the
Paris (Île-de-France) region, the most minor
incident, typically during the morning and
afternoon rush hours, must be resolved
fast. To react as quickly as possible when
a disruption occurs, SNCF has developed
an integrated incident management plan
for its Paris suburban network. The plan
defines all key disruption management
scenarios, which depend on the nature and
location of the incident. For each incident
scenario, alternative routes or travel modes
are defined to ensure passengers can
complete their journey. This agile approach
to incident management ensures a high
level of responsiveness within seconds of
an incident occurring: it takes 30 seconds
to establish a diagnosis, 1 minute to decide
on the appropriate disruption management
scenario, 3 minutes for the first passenger
information be released out and 8 minutes
to adapt the route of impacted trains and
propose an alternative service.
PILLAR #3
MANAGING
DAILY OPERATIONS
Every day, on each of the 120 urban networks we operate, Keolis and SNCF strive
to provide a safe, punctual and reliable transport service to their passengers.
Our integrated approach to operations and maintenance activities translates
into improved responsiveness and cost-effective mass transit services.
28 trains on the
French capital's RER E
rapid transit line by 2022,
up from 16 today
A level of punctuality
above 99%
for the DLR, London’s
automated metro

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MANAGING LARGE
PASSENGER FLOWS
FOR SPECIAL EVENTS
As partners of major city-based events such
as festivals, parades and sporting events,
we are experts in the management of large
passenger flows. For the UEFA Euro 2016,
we successfully transported over 1.5 million
fans safely and smoothly to stadiums and
fan zones in four French cities: Bordeaux,
Lille, Lens and Lyon. We concentrated fleet
capacity on the routes to the stadiums
and deployed additional customer service
agents and security staff to monitor
passenger boarding.
Across the Île-de-France region, SNCF
played a critical role in the success
of this major sporting event, with the
implementation of 120 additional trains to
transport fans to the Stade de France and
a 24-hour transport service for the final.
DRIVING PERFORMANCE
WITH PREDICTIVE
MAINTENANCE
We believe high-performance trains
and infrastructure are key to delivering
operational excellence in day-to-day
operations. Keolis and SNCF develop
predictive maintenance regimes focused on
reliability. We adapt the frequency and type
of maintenance throughout the lifecycle
of critical assets to achieve high levels of
reliability and service availability. We use
remote monitoring to automatically collect
and analyse data from sensors installed on
fixed and rolling assets to predict failures
accurately and determine an appropriate
response. These innovations allow us to
analyse whether degradation is faster
or slower than anticipated and to adapt
maintenance regimes accordingly. So far,
this predictive maintenance is available on
new generation trains only (the Francilien).
Handling massive passenger flows
in Melbourne
Every year, during the two-week Australian Open
Tennis Championship, Keolis, the Yarra Trams
network operator, is a key partner for the city of
Melbourne. To offer the best possible service to the
650,000+ attendees, we provide superior services
such as one-to-three minute tram shuttles to and
from the event, with extended operating hours
after the end of play. In addition, we communicate
extensively prior to and during the event, actively
promoting tram use. And this is all done in close
liaison with the Melbourne authorities, mobilising
over 200 agents to staff the Crisis Centre along with
the police.
CASE STUDY
SMART MAINTENANCE IN BOSTON
TESTIMONY
“In Boston, Keolis Commuter
Services is the operator
of the Massachusetts Bay
Transportation Authority’s
commuter rail system. We've
launched several smart
digital solutions to improve
our maintenance efficiency. For example, our
maintenance staff use virtual reality glasses
to stream video and converse in real time with
remote expert technicians. That way, repairs
are handled faster, improving service quality
across the network. In collaboration with the
Mechanicals teams, we evaluated the virtual
reality glasses’ performance by testing the
connectivity and quality of the received images
on different incidents' cases.
Another major innovation is the use of
drones for track and bridge maintenance. In
Massachusetts, around 70% of the network
is bordered by forest. In addition to fallen
trees, leaves on the track are the main cause
of slippery conditions, resulting in degraded
regularity. Tests run in 2016 were successful,
proving that drones are a low-cost solution
to collect precise information rapidly, safely
and without disrupting operations. Drones are
a reasoned approach to regulate vegetation
utilizing periodic data collection.”
Pascal Baran, Chief Engineering Officer
at Keolis Boston

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MASS TRANSIT
REGENERATING NETWORKS
We have acquired a wealth of experience in
developing and implementing regeneration
programmes to maintain large-scale
improvements and extend asset lifecycles.
We believe this is essential to enhancing the
performance and safety of ageing networks.
Significant rejuvenation works were carried out
in 2016, especially in the Paris (Île-de-France)
region, where SNCF operates 7,000 trains a
day. In 2016, almost €1 billion was invested
to modernise and renew tracks and improve
station accessibility. 100 kilometres of tracks
were renewed and 182 train switches replaced.
The regeneration programme level will be
unchanged in the years to come, with €800
million invested each year until 2025.
INVESTING TO EXPAND
CAPACITY
With 273 million passengers a year and
tunnels handling up to 24 trains an hour,
the Thameslink Southern Great Northern
network (TSGN) is the largest rail network
in the UK. Keolis and its partner Go-Ahead
were chosen to increase the capacity of
its urban and peri-urban service networks
in response to an ever-rising number of
passengers. Under a seven-year contract, the
implementation of the ambitious £6.5 billion
government-funded Thameslink programme
is aimed at increasing hourly train frequency
from 8 in 2006 to 24 by the end of 2018.
Some of the key solutions being deployed
are next-generation high-capacity trains with
over 80% additional seating, Central London
station improvements, new automatic and
train signaling systems (ETCS and ATO) and
deployment of a traffic operations centre for
improved decision-making.
metro
385
36 minutes,
instead of 51 minutes currently,
between Chelles (eastern part of
Greater Paris) and La Defense, with
the extension of the RER train line
towards the west of Paris
The daily traffic on the Transilien network
is equivalent to an Airbus A380 taking off
every second
metro trains
maintained by Keolis
lifespan increased
from 40 to 55 years
Together with Public Transport Authorities, SNCF and Keolis are
responsible for ensuring the long-term sustainability of the networks
we operate. Over and above excellence in day-to-day operations, we
are committed to advising asset owners and guiding their choices
when it comes to modernising their networks, extending the lifetime
of critical assets and increasing the capacity of their systems.
PILLAR #4
PUSHING THE BOUNDARIES
OF NETWORKS

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GOING BEYOND
THE SYSTEM’S LIMITS
In Lyon, Keolis is working on a project to
increase the capacity of a 40-year old metro
system. So as not to disrupt traffic, we work
at night to automate the city's metro lines and
run dynamic tests. The project requires a very
high level of coordination, anticipation and
preparation among operational and project
teams and the equipment manufacturers
involved.
We also boast solid expertise in introducing
new systems and extending asset lifetime to
help public transport authorities make the
best choices in line with their budget. When it
comes to managing ageing assets, we analyse
whether renovation, overhaul or replacement is
the best option for ensuring asset longevity.
This is particularly important as rail operations
are capital-intensive. Furthermore, we identify
and integrate advanced technology to improve
train performance in terms of frequency,
speed and regularity. In the Greater Paris Area,
2016 marked a significant step forward with
the selection of a new operating system to
equip the future RER E line as part of the Eole
project (extension of the RER E line towards
the West of Paris). NExTEO, a world-class
automation, control and supervision system,
will considerably improve transit solutions in
and around the capital, with more frequent and
faster trains (24 trains per hour). In London,
Govia Thameslink Railway is installing brand
new signaling and automatic train operation
systems on the Thameslink Southern and Great
Northern network line, making it the first heavy
railway in the world to run with Automatic Train
Operation (ATO) and ETCS.
Lyon metro chooses
Keolis asset management
expertise
Increasing asset lifecycle can make
a substantial difference to whole-
life costs. Keolis’ asset management
expertise proved particularly effective
when Lyon’s Public Transport
Authority asked the Group to identify
the best solution for the 32 metro
trains on lines A and B whose design
lifecycle comes to an end in 2018.
After defining alternative scenarios
and running lifecycle cost simulations,
we recommended extending the life
of the rolling stock – a solution that
will save Lyon taxpayers close to
$500 million over the next 15 years.
CASE STUDY
Major technological leaps
Directly inspired by driverless
metro technology, Automatic
Train Operation (ATO) systems
are just beginning to gain ground
in the railway sector. By removing
human risk, ATOs ensure optimum
control at peak flows. In the Paris
(Île-de-France) region, the rollout
of the Siemens France CBTC
(Communication Based Train Control)
system on the new RER E line
marks a major technological leap in
performance as it will enable more
trains to run faster (120 km/hr). By
2022, 28 trains will transport 620,000
passengers, up from 16 trains today,
while the entire Île-de-France network
should ultimately be fitted with
NExTEO and ETCS systems.

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MASS TRANSIT
DEVELOPING MASS TRANSIT SKILLS
Meeting today's mass transit challenges requires both
technical skills and a global, integrated vision of the issues at
stake. This is why every year, Keolis provides its employees
with a wide range of comprehensive training programmes.
2016 marked the launch of the Mass Transit Academy for
Keolis and Transilien employees. From flow management
to traffic control, network maintenance and planning
optimisation – the full spectrum of transport solutions for
densely populated areas is covered. Keolis also relies on
its Metro Excellence Centre, a dedicated metro training
institute, to ensure that projects benefit from its renowned
leadership skills, world-class best practices and engineering
services. In 2016, we also inaugurated a new operational
maintenance management training centre to improve the
effectiveness of its day-to-day maintenance operations.
SHARING SKILLS
AND BEST PRACTICES
We firmly believe that employees thrive when working
collaboratively and that best practice sharing encourages
greater efficiency at all levels. From one subsidiary to another,
teams offer different complementary skills. To tap into this
pool of expertise, Keolis and SNCF foster collaboration
among experts by sending them to a different network
or subsidiary to contribute their skills to a specific project.
KeoShare is another initiative developed to facilitate cross-
subsidiary sharing. Launched in 2014, this secure online
sharing platform makes valuable knowledge accessible to
experts worldwide. All employees using it can search, share,
exchange and collaborate with one another, either within
their area of expertise or across the Group.
PILLAR #5
LEVERAGING
THE BEST TALENTS
We maintain a leading position thanks to the passion
and expertise of our people, and we are committed
to investing in their professional development. Keolis and
SNCF employees all benefit from training, best practice
sharing and continuous improvement processes geared
towards operational excellence and relentless innovation.
FOSTERING AN INTEGRATED
VISION OF MASS TRANSIT
One of the main virtues
of the mass transit
Academy is its integrated
approach to mass transit
challenges. There are real
complementary strengths
between our two entities:
SNCF has very specific expertise but is
very 'suburban train'-centric. On the other
hand, Keolis' technical skills are very metro-
oriented. However, through its experience
with a wide spectrum of customers around
the world, the company has learned to adapt
easily to different environments. Our Mass
Transit Academy encourages attendees
to use these complementary strengths by
sharing experience and pooling expertise.
To be more efficient, we need to work
together better and tackle mass transit
issues through cross-cutting collaboration.
The other advantage of this programme
is that it facilitates discussions between
infrastructure and operational managers,
ensuring everyone speaks the same
language!
François Vinsonneau, Operational Excellence
Director Keolis – Railways Operations
Division
TESTIMONY

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IMPROVING QUALITY
OF SERVICE
We offer our employees a comprehensive
range of training and development
programmes to constantly improve quality
of service. One of last year’s initiatives
was to create closer ties between
managers and teams operating in the
field so that they can better understand
their respective daily routines and issues.
In 2016, SNCF also strengthened its
anti-fraud policy, by allowing some of
its station agents to inspect passenger
tickets. As well as making travel safer,
this measure is particularly important
for SNCF as fraud represents a shortfall
of €63 million per year.
UNDERSTANDING THE CHALLENGES
OF ALL STAKEHOLDERS
“As the director of the K line,
I was more focused on
operational requirements and
tended to underestimate the
impact of renovation work
on passengers. Mass Transit
Academy helped me acquire a
more integrated vision of operations and network
maintenance. I now have a better understanding
of the challenges and requirements of everyone
involved, especially regarding network
maintenance. Thanks to the Academy, I also
gained a clearer overview of operations and all
the components involved – from equipment items
to train traffic. Another benefit of the Academy is
its ability to present the mass transit issues Keolis
faces outside France. This helped me develop a
different perspective on the issues here in the
Paris region and the way we operate. I would
like to highlight the quality of the Academy's
speakers, both in-house and external, such as
those from STIF (Paris public transport authority)
and the Greater Paris Investment Agency, who
helped us to gain a deeper understanding of
our wider ecosystem. I think that the mix of
classroom learning and field visits is a great way
to get an overview of the challenges involved in
mass transit!”
Guillaume Darsonville, Deputy Director,
K line, Paris Nord, SNCF
TESTIMONY
500Keolis maintenance
managers in France
trained over the
next 5 years
Transilien provided nearly
205,000training
hours in 2016 (excluding
technical and driving trainings)

MASS TRANSIT

CONTACTS
Keolis
20 rue Le Peletier
75320 Paris Cedex 09 – France
Tel.: +33(0)1 71 32 90 00
www.keolis.com
SNCF Transilien
34 rue du Commandant Mouchotte
75014 Paris – France
Tel.: +33(0)1 85 56 80 81
www.sncf.com
MASS TRANSIT
Keolis–PublicationDirector :ThomasBarbelet–Designandproduction:–Photos :Keolis,PhilippeFraysseix,LaurentMayeux,MaximeHuriez,ThierryGodefroy,ValérieArcheno

Keolis mass transit solutions to support global cities

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