1. Ken Kranich-Calitz JP
90 A 6 Onewa Road, Home +64-9-480 3013
Northcote, Office: 09 968 8512
AUCKLAND. Mobile: 021 269 7093
E.MAIL: kencalitz@hotmail.com Linkedin: Ken Kranich-Calitz
Career Objective: To be part of a professional team where I can add value to the team with my
knowledge and experience. Also to achieve results, whilst ensuring co-operation and development of
staff.
Contents
Work Experience
• Crowe Horwath (NZ) December 2007 – Present
• Celebrant February 2014 – Present
• Justice of the Peace October 2014
• Dorchester Finance September 2007 Contract
• Mercantile Management/Old Algiers Dec 2005 –September 2007 (1-3) Contract
• June 2004 – November 2005 Broadlands Finance Auckland Credit/Collections Manager Contract
• May 2003 – June 2004 Mercantile Management Auckland Credit Manager Setting up Debt
Recovery Unit
• 1 June 1999 – April 2003 Current FAI Finance Corporation, Auckland Credit Manager
• From 1997 - 1999 Number of Contracts as detailed below to obtain experience within the New
Zealand Credit Control Environment
• 1997 Immigration to New Zealand
• 1991 July-1997 February Ellerine HOLDINGS, RSA Credit Manager - Group Credit Manager
• 1990 March- 1991 July Claude Neon LTD, Bloemfontein, RSA Administration Manager
• 1988 Nov – March 1990 Ellerine Group Assistant Manager – Credit Manager
• 1986-1987 Military Service Rank Lieutenant
Skill Inventory
Summary of Qualifications
References Upon Request
Skill Inventory- Further details upon request
• Management:
• Customer Relations
• Credit Granting/Credit Activations
• Training
• Communication
• Computer
• . Budgeting

2. • Legal Knowledge
Work Experience
• Crowe Horwath (NZ) December 2007 – Current
• Managing the debtor collection process - Manages the debt collection process effectively and
efficiently, including dealing with client queries and initiating client contact to recover debts.
• Liaising with Principals to facilitate reduction of individual debtor balances - Meets regularly
with individual Principals to review and action recoverability of their individual debtor balances,
and follow up to ensure they have completed any agreed actions.
• Looking after Auckland & Nelson Debtors
• Achievements
• Reduced 120 Debtors Days from worst to company target
• Improved Lock Up from worst in Group to best in Group (NZ and Australia) (achieved 4 months)
• Implemented Credit Policy
• Implemented Stop Credit Procedure
• Assisted in developing Paytorque/OfficeTorque system for Crowe Horwath (NZ)
• Implemented standard letter follow up all accounts
• Implemented a Legal Ledger to manage legal plus recovery accounts
• Implemented Credit Note Procedure plus authority levels as well as regular audits
• Implemented use of Feesmart for Crowe Horwath (NZ)
• Writing and updating Credit Training material to be used for seminars for clients
• Set up relationships with reputable recovery agents
• Nomination for Top Achiever in 2011
• Taking over collections for Nelson
• Writing Credit Policy for Group
• Appointment as Health & Safety Representative
Dorchester Finance Contract September 2007 -December 2007 3 days per week
Managing the Hamilton Ledger after closing the branch
Achievements
Implemented full use of credit system on their computer system
Created follow up letters to be used
Reduced 5 day position to a 3 day position and eventually handing this over to another division within
group
Mercantile Management/Old Algiers Dec 2005 – September 2007
Mercantile Management Contract Senior Credit Consultant/Credit Manager Contract January 2007
(Contract) – September 2007
• Assist with collecting outstanding debt of files transferred to Mercantile
• Resolve client queries and solve problems
• Assist with assessing debt to possibly purchase as required
Old Algiers- Counties Timber Acting General Manager August 2006 – January 2007 (Contract)
• Temporary Assignment to restructure Timber yard
• Management staff on daily basis. Resolving disputes
Achievements
Remain trading after first staff reductions
Handled closure of company successful
Negotiated sale of chattels together with cleaning of Timber yard with buyer
Maintained good staff moral through out who process
Mercantile Management December 2005 – July 2006 Senior Credit Consultant/Credit Manager
(Contract)

3. • Assist staff acting as repossession agents by phone, ensure maximum contacts per day plus doing
number of accounts myself
• Evaluate Ledgers to purchase debt if required
Broadlands Finance Auckland June 2004 – November 2005 Credit/Collections Manager (Contract)
• Managing a team of collectors, Responsible for staff recruitment, promotion and dismissal, Staff
training and motivation, Staff appraisals ,Set collector KPl’s
• Approval of credit limits, Monitor, report & advise on overall credit risk
• Interaction with debt collection agents and attorneys.
• Ensuring measures are put in place to counter fraud.
• Reduce number of vehicles in storage plus ensure timely sale of repossessed vehicles
• Introduction CCCA, train staff on new act
Mercantile Management Auckland May 2003 – June 2004 Credit Manager
Setting up Debt Recovery Unit
• Covered earlier
FAI Finance Corporation, Auckland 1 June 1999 – April 2003
Credit Manager
• Managing Arrears Accounts 30 days and over
• Part time system administrator – administrator regarding in house collection system, back up systems,
restoring files from back up as well as local network,
Achievements
Reducing arrears from 12% to under 4.5% in May 2002
Improving follow up action, Increase productivity, reducing costs for credit department,
Implementing Multi Skilling of staff, Bringing Legal Action in house, starting a debt recovery department
plus setting up a debt recovery system. Minimising charge offs..
From 1997 - 1999 Number of Contracts as detailed below to obtain experience within the
New Zealand Credit Control Environment
Front Line Finance Limited 1998 October - 31 May 1999
Credit Supervisor/Assistant Credit Manager (Contract)
• Supervision of 2 Consumer and 1 Commercial Credit Officers
Achievements:
Setting up control system and program regarding repossessed items across New Zealand
Promotion to Assistant Credit Manager
Country Wide Bank 1998 June - October 1998
Credit Controller Foreign Exchange Department (Contract)
• To contact all relevant Travel Agents where outstanding accounts was found after audit, relating to
amounts outstanding from August 1996
• To establish a relationship with these Travel Agents and collect outstanding amounts to value of
$ 4million
New Zealand Window Shades 1998 March - 1998 May
Credit Controller (Contract)
• Review and Develop practices for the control of credit to customers and the collection of monies due
• Investigate financial standing of current and potential customers to establish credit limits and follow up
collection
Achievements
Reducing arrears, changing system from manual to computer, improving customer relations with big
clients, implementing letter follow up on 0-30 day accounts
BellSouth Auckland Credit 1997 June-January 1998 - Controller (Contract)

4. • Control of +/- 6000 accounts @ $1000 000.00
Achievements
Solving long out standing problem accounts, Suggested changes to streamline processes, maintaining
arrears ledger with set standards, finalizing outstanding deactivated accounts
1997 Immigration to New Zealand
Overseas Experience
Ellerine Holdings Ltd1991- 1997
Ellerine HOLDINGS, Germiston, RSA 1994 August-1997 February
Group Credit Manager
Started as Credit Manager, Promoted to Regional Credit Manager then Company Credit Manager and
then Group Credit Manager, Second in charge of Department
Second in charge of credit control department, controlling 436 branches (credit managers, branch
managers and assistant managers), 42 Regional Credit Managers, 6 Divisional Credit Managers and 2
company Credit Managers.
, Training and developing Head Office Credit Managers
Compilation of seminar material, lecturing at seminars for different levels of management, hands -on
-training during branch visits
Branch Computer System: Ensure fully computer literate, Assist with upgrading and development of
current system in close collaboration with other levels of management, Training of different levels of
management on utilizing system to it’s full capacity
Direct responsibility to Executive Director Credit Control, Interaction and communication with
different levels of management, Full knowledge of company systems and policies, Basic office
administration, Control of different levels of management, Granting of credit. ensuring credit granting
at branch level is done in accordance with set policy and systems, Branch visits
Achievements
Increasing performance of accounts inspectors through company, improving control systems, writing
number of directives targeting problem areas and key performance issues, computerizing manual
systems, updating plus re-writing all job descriptions for credit department, improving lecture skills,
writing scripts for 2 new training videos for company on ‘credit granting’ and ‘customer interview at
time of sale’ –rated as best training videos ever. Also assisted with the production of the videos.
Implemented automatic ranking lists for worst performing branches, wrote manual for accounts
inspectors, planning, presenting Regional Credit Managers seminar described as best ever with the
course guidelines becoming a reference manual for all regional staff
Compiling guidelines for branch visits by all head office executives, writing plus programming of pre
formatted letters to be used at branch level, rewriting plus producing all credit control videos for use as
training at branch level, designing new company tie for head office staff, rewriting various credit
control training material, uncovering mayor fraud cases, writing bottom up training manual
1990 March- 1991 July Claude Neon LTD, Bloemfontein, RSA
Administration Manager
15 staff members: Secretary, artist, workshop foreman,3 rigging teams, Office administration
Control all operations and maintenance projects, Interaction and liaison with municipalities regarding
council requirements for erection of lighted signage,
Achievements
Obtaining 3 star security rating for branch, writing formal job descriptions for all staff, successfully
planning and executing the move of the company to a more central city to operate more cost
effectively with lower overhead costs
Ellerine Furnishers t/a Royal Furnishers, Thaba N’chu, RSA 1989 February-1990 March
Credit Manager
Started as Assistant manager, promoted to Credit manager
Maximizing profits and minimizing losses, Staff control and development

5. Achievements
Reducing arrears from 6% to under 2%, training and promoting credit clerk to Credit Manager to take
over my position
Promotion to Credit Manager
Military Service 1986- 1988
• 1988 Command Orange Freestate
National Service Chaplain-Extended Service – Lieutenant
Summary of Qualifications
1985 University of the Orange Freestate, Bloemfontein, RSA
Post Gradual Diploma-Theology
1982-1984 University of the Orange Freestate, Bloemfontein, RSA
Baccalareus Theologiae
1979-1981 University of the Orange Freestate, Bloemfontein, RSA
Baccalareus Artium
Education
1978 Dan Pienaar Secondary School, Bloemfontein, RSA
Community Involvement
2014 Justice of the Peace
Memberships New Zealand Credit and Finance Institute
JP Association of NZ
Celebrant Marriage & Civil Union
Training Courses
• Initial/Induction Training Health & Safety
• Justice of the Peace Induction Training
• Negotiating to win- Positive negotiating skills
• Legal Training, Changes within NZ Law
• New Credit Contracts Act (Auckland 2005)
• Legal Action Auckland 2005
• 1997 Training Course Vodaphone Mobile Equipment
• 1997:Security Workshop(Auckland)
• 1996:Understanding our Business Course (Germiston)
• 1996:Training the Trainer Course (Germiston)
• 1995:Industrial Relations Training Course (Germiston)
• 1993:Regional Credit Managers’ Conference (Germiston)
• 1992:Regional Credit Managers’ Training Course (Germiston)
• 1991:Senior Credit Managers’ Seminar (Germiston)
• 1991:Mini Credit Control Seminar (Germiston)
• 1990:Supervisors safety Training Course (Bloemfontein)
• 1989:Credit Manager Seminar (Germiston)
• 1989:Basic Credit Control (Germiston)
• 1987:Drug and Alcohol Dependency Course (Pretoria)
• 1986:Chaplain Course (Pretoria)
• 1986:Officers Training Course (Pretoria)